Headquarters: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

We’re looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership.

In this role, you will be responsible for how we capture, structure, and connect data across our CS systems - including Zendesk and our AI Agent - to drive informed decision-making across the team. You will ensure our systems are configured in a way that produces reliable, high-quality data, and you will translate that data into actionable insights for CS leadership and stakeholders. You’ll sit at the intersection of data, operations, and customer experience, partnering closely with CS leadership, Strategy and Ops, and cross-functional teams like Data to make sure our reporting infrastructure is built to scale. Your work will be foundational to how the CS organisation measures performance, identifies opportunities, and drives decision-making.

 

Key Responsibilities

• Unified reporting and analytics: Actively build and maintain reports and dashboards that give the CS organisation clear visibility into key performance metrics, trends, and performance across channels, teams and projects  - from our internal Support team to our BPO partners. 
• CS Systems configuration and data governance: Work closely with systems admins to advise on the structural setup of our Zendesk instance across customer-facing teams, ensuring it is configured to generate clean, consistent, and reliable data while maintaining secure systems and efficient workflows.
• Data hygiene standards: Define and enforce standards for how data is captured across CS systems so that reporting is accurate, trustworthy, and reproducible
• AI automation data oversight: Monitor and analyse data from our AI chatbot, ensuring it is tracked in a way that supports quality reviews and decision-making across the CS organisation
• Insights to action: Translate raw data and reporting into clear recommendations that help CS leadership make decisions on resourcing, tooling, process improvements, and strategy
• Stakeholder support: Partner with cross-functional partners in areas like Product, Data and Strategic Finance to understand their data needs and deliver reporting that supports their goals
• Systems evaluation: Assess the data capabilities of existing and new CS tools, and make recommendations on how to optimise our systems stack for better reporting outcomes
• Process documentation: Document data structures, reporting methodologies, and system configurations to ensure institutional knowledge is retained and accessible across the team

What You Bring to the Table

• 5-8 years of experience in a data analyst, business intelligence, or systems analyst role, ideally within a customer support or operations environment
• Hands-on experience with Zendesk administration and configuration, including views, fields, triggers, and reporting, as well as using Zendesk Analytics to build reports and dashboards
• Fluency in SQL and experience working with data and BI tools such as Omni, Metabase, or similar
• Strong analytical thinking with the ability to turn complex datasets into clear, actionable insights
• Experience building and maintaining dashboards and reports for non-technical stakeholders
• Deep understanding of data hygiene principles and how system configuration impacts data quality
• Excellent communication skills, with the ability to present data findings clearly to stakeholders at all levels
• Collaborative mindset with experience working cross-functionally across teams such as Operations, Product, and Engineering

The Ideal Candidate Will Also Have

• Experience working with AI chatbot or conversational analytics platforms
• Familiarity with other CS tools such as Intercom, Guru, or Rippit (formerly known as MaestroQA)
• Experience working in a high-growth SaaS or fintech environment
• Background in supporting data-driven workforce planning or CS strategy initiatives

 

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 - $192,800
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 - $173,500
• Canadian employees (any location): CAD $145,800 - $182,200

 

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

#LI-AS1

 

To apply: https://weworkremotely.com/remote-jobs/mercury-customer-support-systems-analytics-architect

About Mixpanel

Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.

About the Team

The Proactive Insights team is a newly formed team at the center of Mixpanel’s AI-first analytics vision. With a greenfield charter, we’re building the intelligent layer that transforms Mixpanel from a tool you query into a partner that works for you.

We answer the question every data-driven team asks: “What changed, why, and what should I do about it?” We proactively keep users informed about what matters in their data, delivering the right insights and recommendations at the right time, to the right places, both inside and outside of Mixpanel.

Some examples of what we are building:

• Signals: Statistical analysis that automatically identifies which user behaviors cause downstream business outcomes — such as which actions genuinely improve 30-day retention — using causal inference to move beyond correlation
• Forecasting: Time-series modeling that projects whether a KPI (e.g. Signups) will hit its goal by end of quarter — including trend decomposition, seasonality adjustment, and confidence bands against a target.
• Simulation: Causal impact modeling that estimates how moving one metric (e.g. weekly sharing rate) by a given amount will ripple through to downstream KPIs like retention or revenue — giving teams a quantified basis for prioritization
• Cohort Detection: Automated identification of at-risk user cohorts by finding active users who resemble known churned segments across both behavioral patterns and descriptive characteristics, before they churn. Offline batch survival analysis models that estimate each user’s probability of a future outcome (e.g. likelihood to churn or convert within 30 days).

About the Role

As the first Data Scientist embedded in product engineering, you’ll champion integrating cutting-edge data science techniques into Mixpanel’s products and serve as a methodological resource for cross-functional teams tackling problems that benefit from deeper DS expertise — such as adaptive experimentation. You won’t just advise on Proactive Insights; you’ll be the analytical brain driving how Signals, Forecasting, Simulation, Predictions, and Cohort Detection actually work.

Your models are the reasoning layer behind an AI system that proactively tells customers what changed, why, and what to do next — and increasingly, the layer behind an agent that acts on their behalf. As more of this experience becomes agentic, rigorous causal grounding is what separates a trustworthy recommendation from a plausible-sounding one. You’ll be the person who makes sure it’s the former.

You’ll design and validate causal inference approaches that go beyond surface-level correlation, and partner on how those outputs get translated — often via LLMs — into clear, natural-language, actionable experiences for Mixpanel’s customers: you own the rigor, the system owns the explanation. You’ll partner closely with strong product engineers who own the implementation — your job is to make sure the methodology is rigorous, well-documented, and grounded in real outcomes. You’ll also collaborate cross-functionally with teams like AI platform, analysis, and data infrastructure to scale your analytic solutions beyond what you could build alone.

This is a high-impact, high-autonomy role on a small, fast-moving team. You’ll have significant influence over the analytical direction of a new product category at Mixpanel that helps thousands of companies understand what truly drives their most important metrics.

Responsibilities

• Own the end-to-end analytical design for Signals, Forecasting, Simulation, and Cohort Detection — including methodology selection, statistical validation, and iteration based on results
• Assess data quality and trust prerequisites before extending forecasting or predictive features to customers — a model is only as trustworthy as the data feeding it
• Design and apply causal inference methods to move beyond correlation and establish which user behaviors genuinely drive downstream business outcomes
• Build and own time-series forecasting models that project KPI trajectories against goals — extending our existing use of TimesFM into customer-facing forecasting features
• Build survival analysis and retention models that underpin Signals and Simulation outputs
• Develop clustering and behavioral similarity approaches for Cohort Detection that are both statistically sound and interpretable to end users
• Document methodology clearly — including assumptions, validation approaches, and expected output behavior — so engineers can implement reliably without ambiguity
• Review and validate that production results match expected statistical behavior, partnering with engineers on edge cases and anomalies
• Establish rigor around statistical significance, multiple testing correction, and uncertainty quantification so customers can trust what they see
• Work cross-functionally with internal stakeholders, including Finance and Data Science, to ensure analytical outputs are grounded in real business outcomes
• Communicate findings and methodology clearly to Product and Engineering — translating statistical concepts into plain language

We’re Looking For Someone Who Has

• MS or PhD in Statistics, Economics, Mathematics, or a related quantitative field — or equivalent industry experience with demonstrated causal inference expertise
• 5+ years of experience applying statistical modeling to real-world product or business problems
• Hands-on causal inference experience — propensity score matching, regression discontinuity, difference-in-differences, or instrumental variables — with the judgment to choose the right method for a given problem
• Experience with survival analysis or retention modeling (e.g. Cox proportional hazards, Kaplan-Meier)
• Strong Python fluency across the analytical stack — statsmodels, scikit-learn, pandas, and equivalent libraries for survival analysis, clustering, and time-series modeling
• Experience with time-series forecasting methods — classical approaches (ARIMA, exponential smoothing) and/or modern foundation models such as TimesFM, Chronos, or similar
• Experience with clustering and similarity methods applied to behavioral or user data
• Strong statistical communication — you can explain a propensity score or a survival curve to a PM without losing them
• SQL fluency for data access, exploration, and validation
• Comfort working in a product environment where analytical rigor and practical delivery go hand in hand

Bonus Points For

• Experience working with large-scale behavioral event data (product analytics, growth, or similar domains)
• Familiarity with feature engineering from raw event streams
• Experience with structural equation modeling or causal DAGs for multi-metric impact modeling (directly applicable to Simulation)
• Familiarity with how offline batch analyses are productionized, even if you’re not implementing them yourself
• Comfort working directly in a production codebase alongside engineers
• Experience at an analytics, observability, or growth platform
• Experience evaluating or grounding LLM-generated explanations or recommendations against statistical outputs (e.g. hallucination or consistency checks on AI-generated insights)
• Comfort using AI coding tools (Claude Code, Cursor, etc.) to accelerate modeling iteration

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.

Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.

Mixpanel Compensation Range

$226,000—$266,000 USD

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

As a key member of Anduril’s software recruiting team, you will be responsible for the company’s talent management as we continue to rapidly grow. Your work will be hands-on and involve collaborating with leaders and individual contributors to define the hiring needs of the company. To achieve this, you will be given the autonomy and tools to execute on our strategy to build and develop Anduril’s world class team. We are looking for someone who can handle high levels of ownership while tackling every aspect of recruiting and is excited to be part of small team where no task is too big or too small.

WHAT YOU’LL DO

• Move fast, with a process for consistently sourcing, tracking and maintaining a high volume of candidates while maintaining open lines of communication with stakeholders
• Establish deep trust and partnership with business leaders to help influence talent strategy while executing on hiring deliverables
• Build trust through consistency and a strong operating rhythm in partnership with cross-functional stakeholders to help scale and manage company growth
• Embed yourself into the business and into your teams to understand the product positioning and market fit, technical roadmap, and culture of the team
• Develop a strong understanding of the mission while learning how to effectively pitch the team and opportunity, ultimately closing exceptional technical talent for the organization
• Track and analyze pipeline and performance data to gain insights into areas of opportunity and translate that into a data-driven narrative that enables increased momentum
• Build recruiting strategies that contribute to the long-range growth of the company, implementing best practices around referrals and process improvements where needed
• Provide a consistent and positive candidate experience throughout the entire recruiting process with proactive communication and engagement

CORE REQUIREMENTS

• 5+ years experience recruiting for technical roles and closing top tier engineering talent (startup/software experience preferred).
  • Agency recruiting combined with internal experience is a major plus
• Resilient and creative – ideal candidates will be flexible enough to face routine obstacles, trouble shoot, and create a solution on the fly
• Attention and Communication – ideal candidates will be direct and succinct. They will share information in a timely and efficient manner, improving collaboration and productivity, while practicing active listening and engagement with intent
• Ownership – Be accountable for your universe and in tune with the business. Everyone on this team takes full responsibility for helping Anduril achieve its mission. That means seeking to improve all aspects of our company even in ways that are not explicitly part of our job while leveling up anything you can directly impact in realtime
• Low ego, high curiosity – Value learning over being right. Embraces delivering and receiving candid feedback, and see every setback as an opportunity to iterate and improve

US Salary Range

$60—$80 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril’s total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.

Protecting Yourself from Recruitment Scams

Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We’ve observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.

To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:

• No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.

• Please always verify communications:

  • Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.
  • Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency’s authenticity by reaching out to contact@anduril.com.

• Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender’s email domain is @anduril.com before providing any personal information or clicking on links.

• What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.

Data Privacy

To view Anduril’s candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.

About Us

Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in three distinct practice areas: healthcare, cyber, and national security. United by a shared sense of duty and deep belief in the power of innovation, Red Cell is developing powerful tools and solutions to address our Nation’s most pressing problems.

ABOUT DEFCON AI

RESILIENCE IN THE FACE OF DISRUPTION. DEFCON AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems.

In today’s dynamically changing world, DEFCON AI’s technology aligns outcomes with operational goals, better decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions.

About the Role

Asthe Senior Product Designer you will own complex product experiences from discovery through delivery for a new AI-enabled decision-support system. The work today is spread across several disconnected legacy systems, and we are replacing it with a single workspace: a prioritized work queue, a unified view that pulls scattered records together, enrichment panels, and dashboards.

Design sits in the product organization here, reporting through the Product Lead alongside product ownership and quality. You will partner daily with product and engineering to define scope, tradeoffs, and priorities, and you will support engineering through implementation rather than handing off and moving on.

This is a discovery-first role. Before anything is built you will interview and observe the people who do this work, map their current process, and design the future one. That becomes an interactive prototype the customer reviews and approves before production code is written, and it is an early program deliverable, so this work starts immediately. Design artifacts on this program are formally reviewed against written criteria, which means your work carries real weight from the first week.

The core design problem is trust. The system recommends what deserves attention and explains why, and your job is to present that so a user can evaluate it rather than simply accept it: showing the supporting evidence, making uncertainty visible, and making disagreement easy. You will work alongside an existing designer and with product, engineering, and data staff.

This is a hands-on role and a senior one. You are here to do the design work, and you will own how design gets done on this program: the research approach, the patterns, and the standard the work is held to. We are building out our design practice and the person in this seat shapes it. This is a fully remote role with occasional travel (up to 25%) to DEFCON AI HQ, customer sites, and vendor facilities as required.

Key Responsibilities

Discovery and Workflow Design

• Run structured discovery with end users: interviews, shadowing sessions, and workflow observation
• Produce current-state and future-state workflow maps that hold up to review by the people who do the work
• Translate mission and operational needs into interaction designs, and know which constraints are real versus assumed
• Deliver a fully interactive clickable prototype covering prioritized queues, enrichment panels, record history, and dashboards, as an early program deliverable

Interface and Interaction Design

• Design the user workspace end to end: work queue, unified record view, evidence and enrichment panels, decision flow, record history, trend views, and operational dashboards
• Apply and contribute to a design system so the interface stays coherent as scope grows across releases, and so components carry forward to other products rather than being rebuilt
• Design for high-volume, repetitive work: keyboard efficiency, scannability, minimal context switching, and low error rates under time pressure
• Design accessible interfaces that meet Section 508 and WCAG requirements
• Identify gaps in the existing experience and propose improvements rather than waiting to be assigned them

Designing for AI Output

• Present model recommendations, confidence, and supporting evidence so users can evaluate them rather than defer to them
• Make uncertainty and gaps visible, including the case where the system returns insufficient evidence
• Design the review and override path so disagreeing with the system is easy and the reason is captured
• Design audit and traceability views so any conclusion can be traced back to its source records

Delivery Partnership

• Partner closely with product and engineering from problem definition through launch, not just at handoff
• Work directly with front-end engineers and hand off designs they can build from without guessing, and improve that handoff into a dependable pipeline rather than a recurring negotiation
• Review builds against the design and hold the quality bar through implementation
• Present design rationale clearly enough that stakeholders can follow the reasoning, not only the result
• Iterate on real usage feedback, analytics, and acceptance-testing results across multiple releases
• Support training and adoption materials as the system rolls out to a wider user cohort
• Partner with the existing designer on the team so the two of you cover the program rather than duplicating
• Help establish the design practices we do not have yet: repeatable research habits, reusable patterns, and a cleaner handoff to front-end engineering
• Raise the work of designers around you through review and collaboration as the team grows

Required Qualifications

• 8+ years of product or UX design experience, with a portfolio of shipped, complex applications used by people doing real work every day
• You have owned the design for a system like this before, end to end, from discovery through a shipped interface that users adopted. Please be prepared to discuss which system, what you owned, and how it turned out
• You are the most senior designer in the room and comfortable there. This role sets the design direction rather than executing someone else’s, and there is no design leadership above it to escalate to
• You arrive with a method that already works. Design starts immediately on this program, so we are looking for someone who adapts a discovery and delivery approach they have run before rather than assembling one here
• Demonstrated experience designing data-dense, workflow-heavy interfaces: role-based views, dashboards, data visualization, queues, and case or record views. This is enterprise software for people with layered permissions and real consequences, not marketing sites or consumer apps
• Strong visual craft: layout, hierarchy, and typography, at a fidelity a stakeholder can review and approve
• Direct user research experience. You have interviewed and observed real users and turned that into design decisions, not just collected feedback on finished work
• Ability to turn an ambiguous problem into a clear, usable solution, and to balance user needs against business goals and technical constraints
• Strong prototyping ability in Figma or equivalent
• Information architecture and design-system thinking: you structure complex information so it is navigable, and you build reusable components rather than one-off screens
• Comfort designing for expert users whose domain you do not know at the start, and the discipline to learn the domain rather than guess at it
• Comfort working with subject-matter experts whose time is limited, and the ability to get what you need from a short session
• Accessibility fluency: Section 508 and WCAG as normal practice
• Comfortable working without an established design practice around you, and willing to help build one
• Hands-on. You do the design work. This is not a design management role
• Comfortable in a cross-functional agile product team
• US Citizenship Required
• Active US Top Secret clearance. Discovery and design work happens with users inside a controlled government environment and requires CAC eligibility from the start. This is a current-clearance requirement, not a sponsorship opportunity
• Willingness to travel up to 25% to customer sites, DEFCON AI HQ, and vendor facilities as required

Preferred Qualifications

• Experience designing for government users, including work inside controlled environments
• Experience designing review-queue, triage, or high-volume workflow interfaces
• Experience designing interfaces that present AI or model output, including explainability, confidence, and human review patterns
• Experience with government accessibility review and remediation
• Experience running design work on a fixed-deliverable schedule with formal customer acceptance
• Front-end fluency (HTML, CSS, React) sufficient to work closely with engineers
• Experience with enterprise, regulated, or technically complex products
• Experience contributing to or evolving a design system

What Success Looks Like

• Workflow maps and an interactive prototype accepted by the customer on schedule, early in the program
• Users who recognize their own work in the design, because it came from watching them do it
• An interface that holds up under a full workload, not only in a demo
• Model output presented so users can tell when to trust it and when to push back
• Work that ships with minimal rework
• Design capacity that no longer depends on any one person

What We Offer:

• A fully remote, results-based environment
• Competitive salary, bonus, and equity package
• 100% employer paid, comprehensive health insurance including medical, dental, and vision for you and your family
• Unlimited PTO, with your manager’s approval
• Flexible work environment where you manage your work day
• 14 weeks of fully-paid parental leave

Salary Range: $180,000-$215,000. This represents the typical salary range for this position based on experience, skills, and other factors.

Our Red Cell Partners Benefits:

For full-time roles

• Career track opportunity with potential for rapid advancement with strong performance as the firm grows

• 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family.

• Paid maternity and paternity for 14 weeks at employees’ normal pay.

• Unlimited PTO, with management approval.

• Opportunities for professional development and continued learning.

• Optional 401K, FSA, and equity incentives available.

• Mental health benefits are available through Tara Mind.

• Cost effective GLP-1 solutions available through Crux.

We’re an Equal Opportunity Employer: You’ll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Applicant Data Disclosure

By submitting an application, you acknowledge that Red Cell Partners, LLC (“Red Cell”) uses third-party service providers to facilitate its recruitment and hiring processes. These providers include applicant tracking systems, candidate verification platforms, and fraud detection tools (collectively, “Hiring Platforms”). Your application materials, including your résumé, cover letter, work samples, responses to application questions, and any other information you submit, may be transmitted to and processed by these Hiring Platforms for the following purposes:

• Managing and administering your application throughout the hiring process;

• Verifying the accuracy and authenticity of application materials, including by cross-referencing information you provide against publicly available sources and proprietary databases;

• Identifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available professional profiles, geographic anomalies, and fabricated work histories.

Applications that are flagged through this process as containing indicators of fraud or material misrepresentation may be declined from further consideration. If you have questions about the status of your application or the evaluation process, please contact talent @redcellpartners.com .

Red Cell requires its Hiring Platform providers to process your information solely for the purposes described above and in accordance with applicable law. Your information will be retained only for as long as necessary to fulfill these purposes and any applicable legal obligations, after which it will be deleted in accordance with Red Cell’s data retention policies.

For more information about how your data is used, please refer to our Privacy Policy and Applicant Privacy Notice.

Who We Are

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo.

The Role

We are currently seeking a Recruiting Coordinator to join the People Operations team who thrives in a fast-paced environment and enjoys creating exceptional candidate experiences. This role is ideal for someone who takes pride in operational excellence, anticipates needs before they arise, and brings structure and precision to a growing recruiting function.

As we continue to scale, this role plays a key part in ensuring our hiring process runs smoothly and efficiently. You will support recruiters and hiring managers across the business, helping us attract and engage top talent by delivering a consistent, professional, and well-executed interview experience. The candidate experience is central to this role — your work directly shapes how prospective employees perceive our organization.

We’re looking for someone who is proactive, self-directed, and comfortable solving problems independently while collaborating closely with cross-functional partners to meet hiring goals.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York. The current range for this role is $53,000 - $83,000 (base salary) + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment.

What You’ll Do

• Coordinate virtual interviews across multiple time zones, managing scheduling with accuracy and urgency
• Partner closely with recruiters and hiring managers to manage interview logistics from candidate through first day onboarding
• Serve as a primary point of contact for candidates scheduling needs, providing timely communication and support throughout the interview process
• Deliver a consistent, high-quality candidate experience that reflects professionalism and attention to detail
• Maintain accurate and up-to-date candidate records in the Greenhouse (ATS)
• Ensure interviewers are prepared with schedules, materials, and relevant candidate information
• Support offer letter preparation and pre-onboarding coordination
• Identify opportunities to streamline workflows and improve recruiting operations

Who You Are

• Highly organized with exceptional attention to detail
• Strong written and verbal communication skills
• Comfortable managing multiple priorities in a fast-paced, remote environment
• Self-motivated and able to work independently with minimal supervision
• Skilled at problem-solving and navigating scheduling challenges
• Comfortable learning new systems and tools
• Professional and discreet when handling confidential information
• Collaborative and service-oriented, with a focus on enabling hiring success
• Experience with Greenhouse, GoodTime, or Workday a plus

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to ta-operations@addepar.com.

Real Voices. Superior Advertising. Thriving Media.

CivicScience is seeking a Director, Product Strategy to establish a clear and disciplined product approach, improve prioritization and roadmap alignment, and strengthen our competitive positioning through market-informed decisions. This role is ideal for an experienced product professional who has established clear and disciplined product strategy while creating organizational clarity around product portfolio and future direction. Our preferred candidate will help us proactively anticipate customer and market needs (rather than reacting to them) and align our teams around what we build, why it matters, and who we’re building for.

Key Responsibilities

Product Strategy & Portfolio

• Develop and drive CivicScience product strategy and long-term product roadmap
• Define and evolve our product portfolio, establishing criteria for what defines products vs. services vs. customized solutions
• Create frameworks to evaluate and prioritize new product opportunities
• Ensure product investments align with customer demand, market trends, and business priorities

Market & Competitive Intelligence

• Evaluate the competitive landscape and conduct ongoing market benchmarking
• Identify industry trends, emerging technologies, and evolving customer expectations
• Make strategic recommendations on where the market is headed
• Position CivicScience products for future growth
• Assess opportunities to leverage AI and other emerging technologies that impact offerings

Strategic Business Partnership

• Collaborate across business units to identify new market opportunities, eliminate product gaps, and address recurring customer needs
• Support customer and partner conversations by clearly articulating product vision and long-term direction

Product Planning

• Bring structure and discipline to product planning, prioritization, and roadmap development
• Identify necessary cross-functional teammates to collaborate on strategic product initiatives and special projects
• Lead the product planning process from concept through execution

Customer Experience & Product Definition

• Translate complex business and customer needs into clear, concise product requirements and user workflows that enable intuitive customer experiences
• Develop clear product positioning and messaging that strengthens market presence

Communication & Leadership

• Communicate product strategy clearly an concisely to executives and cross-functional teams
• Influence decision-making across departments through data-driven insights and thoughtful recommendations
• Foster a disciplined product culture, focused on long-term value creation

Qualifications

• 10+ years of experience in product strategy, product management, management consulting, or related strategic leadership role(s)
• Demonstrated success developing product strategy and bringing new products and/or portfolios to market
• Strong understanding of data, advertising, competitive analysis, and product positioning
• Experience creating strategic product roadmaps and investment frameworks
• Knowledge of commercial application of AI and other emerging technologies
• Exceptional analytical, communication, and stakeholder management skills
• Established industry network
• Proven ability to influence cross-functional teams without direct managerial authority
• Bachelor’s degree (required); MBA (preferred)

Benefits & Expectations

Join a company that values innovation and creativity, works with cutting-edge technology to influence major business decisions, and makes a real-world impact. Benefits include:

• Company paid medical, dental, and vision premiums for you and your legal dependents
• Company paid life insurance plus short- & long-term disability coverage
• Flexible spending accounts for medical and dependent care
• Employee assistance programs
• Unlimited PTO
• 401(k)
• Travel and educational opportunities

This is a remote (work from home) role with preference for candidates in the Eastern Time Zone.

Working at CivicScience

CivicScience has a vibrant, high-energy work culture with ambitious, innovative, and forward-thinking team members. Our specialized business units collaborate to fuel CivicScience’s goals and objectives.

We’ve been recognized for our work in the Inc. 5000, Pittsburgh Top Workplaces 2022, Pittsburgh Business Times Fast 50, GRIT Top 50 Innovative Supplier, Pittsburgh Technology Council’s Tech 50 (winner), and Mental Health America’s Bell Seal program (Platinum winner, 2026; Gold winner, 2025 & 2024).

More about CivicScience

CivicScience is a consumer analytics and advertising platform. Our proprietary, always on, data collection engine captures over 1M survey responses daily, creating the most dynamic, real-time understanding of consumer wants, needs, and intentions in a constantly changing world. Powered by our premium media partnerships, our attitudinal database helps brands and media companies retain and grow existing customers while reaching and acquiring new ones.

Our clients use CivicScience’s unique dataset to inform advertising, communications, product, and financial strategies that drive superior business outcomes. Join the conversation.

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.

Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.

Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business.

About the Role

We’re looking for an experienced mortgage underwriting leader to build and lead a team of underwriters responsible for validating the quality of our AI-powered underwriting products. This team serves as the final line of defense in ensuring our products make accurate, guideline-compliant underwriting decisions.

Your team will review a statistically representative sample of production loans every day, evaluating the accuracy of automated underwriting outputs, identifying trends, and uncovering opportunities to improve product quality. You’ll transform detailed underwriting findings into actionable insights that Product, Engineering, and Machine Learning teams can use to improve product performance.

Success in this role requires deep underwriting expertise, strong people leadership, exceptional analytical skills, and the ability to communicate complex mortgage concepts in a way that drives product improvements.

Key Responsibilities

Team Leadership

Lead, and develop a high-performing team of mortgage underwriters responsible for quality assurance of Ocrolus mortgage products.

• Hire, onboard, coach, and manage team performance while fostering continuous professional development.
• Manage workforce planning, review capacity, and quality coverage to ensure consistent daily sampling and analysis.
• Serve as the senior underwriting subject matter expert for the QA team, providing guidance on complex underwriting scenarios a

Underwriting Quality Assurance

• Oversee daily reviews of a representative sample of production loan files to validate the accuracy and consistency of mortgage product output
• Drive consistency in QA scoring, documentation, and root cause analysis across the team.

Product Quality & Insights

• Identify trends, recurring defects, and opportunities for product improvement through systematic QA reviews.
• Distinguish between isolated issues and systemic product gaps using data-driven analysis.
• Translate underwriting observations into clear language that engineering and product teams can understand and act upon.

Cross-Functional Collaboration

• Partner closely with Product, Engineering, Machine Learning, and Customer Success to improve underwriting accuracy.
• Participate in product planning by representing the voice of underwriting quality.
• Support customer-facing teams by providing underwriting expertise for complex product questions and escalations when needed.

Required Skills & Experience

• 8+ years of residential mortgage underwriting experience, including significant experience with agency lending.
• 3+ years managing or leading teams of mortgage underwriters or quality assurance professionals.
• Deep expertise in residential mortgage underwriting, including borrower eligibility, income analysis, asset verification, credit assessment, collateral review, appraisal analysis, underwriting conditions, and agency guideline interpretation.
• Demonstrated ability to identify trends, perform root cause analysis, and translate findings into process or technology improvements.
• Exceptional written and verbal communication skills with the ability to simplify complex underwriting concepts for technical audiences.
• Strong analytical mindset with experience using data to identify quality trends
• Experience working with Loan Origination Systems (Encompass, Byte, etc.) and mortgage technology platforms.
• Experience partnering with Product or Engineering teams is strongly preferred.

Life at Ocrolus

We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.

Our culture is grounded in four core values: Empathy – Understand and serve with compassion

Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded

Ownership – Love what you do, work hard, and deliver excellence

We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.

We look forward to building the future of lending together.

Real Voices. Superior Advertising. Thriving Media.

CivicScience is seeking a strategic marketer to guide go-to-market execution, product positioning, sales enablement, and commercialization efforts across our suite of consumer intelligence solutions. This role will work cross-functionally with Product, Research, Sales, Client Success, and Marketing teams to bring new offerings to market, develop compelling narratives, create impactful sales materials, and drive revenue growth.

Key Responsibilities

• Develop and refine product messaging, positioning, and value propositions for CivicScience’s consumer intelligence, audience insights, and measurement solutions.
• Contribute to go-to-market strategy and launch execution for new products, research offerings, platform capabilities, and industry solutions.
• Build and maintain sales enablement materials, including pitch decks, one-sheets, vertical playbooks, pricing resources, case studies, and competitive positioning documents.
• Support sales with tools, resources, and messaging that improves product understanding, accelerates pipeline progression, and drives revenue growth.
• Collaborate with cross-functional teams to align business objectives, customer needs, and market opportunities.
• Conduct market, competitive, and industry research to inform product positioning, messaging, and commercialization strategies.
• Translate consumer intelligence and market research into compelling narratives, though leadership, and client-facing materials.
• Create and maintain collateral materials, product storytelling assets, and customer communications that drive engagement and adoption.
• Craft visually compelling presentations, marketing materials, and event assets while ensuring brand consistency across all customer touchpoints.
• Support sponsorships and industry activations through content development, messaging, and sales enablement materials.
• Own the creation and execution of compelling assets across digital, social, email, and presentation channels, leveraging design tools to deliver high-quality, on-brand creative

Qualifications

• 3-5 years of product marketing experience with a strong background in data, analytics, and/or technology platforms
• Proven track record of building positioning and messaging to support GTM strategy
• Ability to distill complex concepts and data into clear, compelling narratives that resonate with non-technical buyers (brand marketers, insights leaders, media executives, etc.)
• Expertise building sales enablement tools (pitch decks, battle cards, demo scripts), as well as customer marketing and lifecycle programs to drive feature adoption and retention beyond acquisition
• Exceptional written communication skills with impeccable grammar and attention to detail
• Proficiency in Canva, Figma, and Google Workspace
• Hands-on builder mentality and willingness to leverage AI tools to automate and scale work, setting the standard for how a modern product marketing function operates
• Comfort and competencies to work in a fast-paced environment, balance multiple project, and translate complex ideas into impactful content

Benefits & Expectations

Join a company that values innovation and creativity, works with cutting-edge technology to influence major business decisions, and makes a real-world impact. Benefits include:

• Company paid medical, dental, and vision premiums for you and your legal dependents
• Company paid life insurance plus short- & long-term disability coverage
• Flexible spending accounts for medical and dependent care
• Employee assistance programs
• Unlimited PTO
• 401(k)
• Travel and educational opportunities

This is a remote (work from home) role with preference for candidates in the Eastern Time Zone.

Working at CivicScience

CivicScience has a vibrant, high-energy work culture with ambitious, innovative, and forward-thinking team members. Our specialized business units collaborate to fuel CivicScience’s goals and objectives.

We’ve been recognized for our work in the Inc. 5000, Pittsburgh Top Workplaces 2022, Pittsburgh Business Times Fast 50, GRIT Top 50 Innovative Supplier, Pittsburgh Technology Council’s Tech 50 (winner), and Mental Health America’s Bell Seal program (Platinum winner, 2026; Gold winner, 2025 & 2024).

More about CivicScience

CivicScience is a consumer analytics and advertising platform. Our proprietary, always on, data collection engine captures over 1M survey responses daily, creating the most dynamic, real-time understanding of consumer wants, needs, and intentions in a constantly changing world. Powered by our premium media partnerships, our attitudinal database helps brands and media companies retain and grow existing customers while reaching and acquiring new ones.

Our clients use CivicScience’s unique dataset to inform advertising, communications, product, and financial strategies that drive superior business outcomes. Join the conversation.

About us

OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world’s transition to an open financial system, built on open standards and secured by rigorous research.

Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap.

We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle.

Please note: Always refer to OpenZeppelin’s official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information.

The Ecosystems Team

OpenZeppelin’s libraries and standards are the trusted foundation of onchain development across Ethereum, Stellar, Canton and beyond, powering the majority of the world’s most valuable protocols and a new generation of institutional-grade financial infrastructure. The Ecosystems team builds the long-term partnerships behind that position: we work directly with L1 and L2 foundations, protocol teams and technology providers on security audits, secure development, reference implementations and strategic open-source programs that help entire ecosystems grow securely. As tokenization and institutional adoption accelerate, the team sits at the center of some of the most consequential projects in the industry. You will report to our Ecosystem Development Lead and work alongside senior sellers, our CTO office, and our solutions and delivery teams.

What you’ll be doing

You will own a portfolio of ecosystem accounts and be responsible for growing it. This is a senior, full-cycle sales role for someone who is technical enough to lead discovery and scoping conversations with CTOs and core developers directly. You will deepen relationships with some of the most important foundations and protocol teams in the industry, and open doors to new ones.

• Own and grow a portfolio of ecosystem accounts (L1/L2 foundations, protocol teams, infrastructure providers) through renewals, expansion into new services, and multi-year partnerships.
• Win new business through targeted, research-driven outreach to foundations and protocol teams, typically six to seven-figure engagements.
• Lead the full sales cycle, including technical discovery: scoping security audits, secure development engagements and open-source partnership programs, and translating protocol roadmaps into compelling proposals.
• Build and maintain strategic account plans for your portfolio, staying close to your customers’ roadmaps and identifying opportunities early.
• Partner with our CTO office and solutions teams on strategic proposals, and help shape the institutional-grade solutions emerging from our largest partnerships.
• Represent OpenZeppelin at ecosystem conferences, technical workshops and community events worldwide.

You have

• 6+ years in sales or commercial roles, including 3+ years owning and exceeding revenue targets for technical products or services (Web3, security, developer tooling, or infrastructure).
• A track record of closing six and seven figure deals with blockchain foundations, protocol teams, or technology companies.
• Real technical fluency: you understand smart contract development, EVM architecture and blockchain infrastructure well enough to lead technical conversations, read documentation and EIPs/ERCs, and earn credibility with engineering audiences.
• Full-cycle ownership: you prospect, qualify, propose, negotiate and close, and you run your pipeline with discipline.
• An established network across blockchain ecosystems, foundations and protocol teams.
• Excellent proposal writing and communication skills.

Nice to have

• A background as a developer, solutions engineer or security researcher before moving into sales.
• Experience selling security audits or security services.
• Familiarity with ecosystem funding mechanics: foundation budgets, grant programs, treasury-funded partnerships.
• Exposure to financial institutions, tokenization or RWA projects.
• Experience with onchain analytics (Dune, Nansen, block explorers).

Logistics:

Our interview process takes place on Zoom and tends to consist of the following stages:

• Recruiter Call (30 minutes)
• Hiring Manager Call (60 minutes)
• Team Interview (45 minutes)
• Leadership Interview (30 minutes)
• Paid work test (up to 20 paid hours of work)
• Reference checks

Benefits

• Company in-person gatherings in different locations around the world 😎
• Fully remote work 🌎
• Flexible time off 🏝
• Paid parental leave 💙
• One time work-from-home equipment stipend of up to $500 USD 🪑
• Medical insurance coverage 🏥
• Learning & Development opportunities 🧠
• Work with a global team in a fast-growing industry 🚀

At OpenZeppelin, we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us!

Use of AI as part of the recruiting process

As part of OpenZeppelin’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin’s Data Privacy Notice.

If you have questions about this recruitment process or would like to request human review of your application, please contact us at talent@openzeppelin.com.

Job Title: Solutions Engineer

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role:

We are seeking a talented and motivated Solutions Engineer who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As a Solutions Engineer, you are the technical owner of the merchant relationship from first sales conversation through live integration and beyond. You will focus on our enterprise and strategic merchants: the national retailers and high-volume brands running custom, hand-built integrations across web, mobile app, and in-store. These are our most complex merchants and our largest revenue drivers, and they do not come with an off-the-shelf plugin.

You will partner with Sales, Product, and Engineering to scope what a merchant needs, design the integration that gets them there, and stay with them once they are live. You own the technical side of pre-sales: demos, architecture discussions, RFP responses, and solution proposals. When a merchant needs something custom, you define the requirement, shape the solution with our engineering team, and drive it to launch.

This is a customer-facing engineering role. You will spend as much time on calls with merchant developers as you will in documentation and test environments, and you need to be credible in both rooms.

This role combines technical expertise and sales acumen to support sales teams. They work closely with the sales team and clients, understanding customer needs and translating them into effective, tailored solutions. Acting as a bridge between technical and business functions, a Solutions Engineer not only helps demonstrate and implement the product’s capabilities but also communicates complex technical details in a way that resonates with clients. Their role requires both the ability to engage with customers directly and the technical know-how to ensure the product meets client requirements effectively.

What You’ll Do:

• Own technical discovery for prospective merchants: understand their stack, their checkout flow, and their constraints, then map them to the right Sezzle integration path
• Lead product demos and technical presentations for merchant engineering and business stakeholders
• Design integration solutions across our API, SDKs, and platform plugins (Shopify, BigCommerce, Magento, WooCommerce, Wix, and custom builds)
• Write technical proposals and complete RFP and security questionnaire responses
• Support merchant mobile app integrations: SDK implementation, in-app checkout, and native versus webview handoff
• Validate integrations in sandbox and in production before launch, including checkout flow, widget and messaging placement, redirect and handoff behavior, and settlement
• Troubleshoot live integration issues alongside Support and Engineering, and own the technical narrative back to the merchant
• Translate recurring merchant needs into product feedback, and push for the fixes that unblock revenue
• Build and maintain integration documentation, runbooks, and internal enablement so the team scales without you in every call
• Act as the trusted technical advisor for your merchants after launch, spotting optimization opportunities they haven’t asked for yet

What We Look For:

• 4+ years in a customer-facing technical role: solutions engineering, sales engineering, implementation, solutions architecture, or technical account management
• Experience with mobile SDK integrations on iOS and Android, including the ability to guide merchant mobile developers through implementation and debug what breaks
• Experience supporting enterprise merchants through complex, multi-stakeholder integrations with custom-built commerce stacks
• Hands-on experience with REST APIs, webhooks, and reading API documentation critically
• Working knowledge of web technologies: HTML, CSS, JavaScript
• Familiarity with at least one major e-commerce platform (Shopify, BigCommerce, Magento, WooCommerce, Wix) and how payment methods integrate into it
• Understanding of e-commerce workflows: cart, checkout, payment authorization and capture, refunds, shipping, and product management
• Ability to explain technical concepts clearly to non-technical audiences, and business context clearly to engineers
• Strong written communication. You will produce documentation and proposals that merchants and internal teams rely on
• Comfort managing several merchant integrations at once in a fast-moving environment
• Ability to read code in at least one language well enough to debug a merchant’s implementation
• Demonstrated ability to use AI tools effectively in day-to-day work, including research, technical documentation, problem-solving, and workflow automation.

Preferred Qualifications

• Experience at a payments company, PSP, or BNPL provider
• Familiarity with payment gateway architecture and how alternative payment methods are surfaced at checkout
• Experience with in-store or omnichannel payment integrations
• Bachelor’s degree in computer science, computer engineering, or a related field, or equivalent practical experience

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

#Li-remote #Full-time

Job Title: Solutions Engineer

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role:

We are seeking a talented and motivated Solutions Engineer who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As a Solutions Engineer, you are the technical owner of the merchant relationship from first sales conversation through live integration and beyond. You will focus on our enterprise and strategic merchants: the national retailers and high-volume brands running custom, hand-built integrations across web, mobile app, and in-store. These are our most complex merchants and our largest revenue drivers, and they do not come with an off-the-shelf plugin.

You will partner with Sales, Product, and Engineering to scope what a merchant needs, design the integration that gets them there, and stay with them once they are live. You own the technical side of pre-sales: demos, architecture discussions, RFP responses, and solution proposals. When a merchant needs something custom, you define the requirement, shape the solution with our engineering team, and drive it to launch.

This is a customer-facing engineering role. You will spend as much time on calls with merchant developers as you will in documentation and test environments, and you need to be credible in both rooms.

This role combines technical expertise and sales acumen to support sales teams. They work closely with the sales team and clients, understanding customer needs and translating them into effective, tailored solutions. Acting as a bridge between technical and business functions, a Solutions Engineer not only helps demonstrate and implement the product’s capabilities but also communicates complex technical details in a way that resonates with clients. Their role requires both the ability to engage with customers directly and the technical know-how to ensure the product meets client requirements effectively.

What You’ll Do:

• Own technical discovery for prospective merchants: understand their stack, their checkout flow, and their constraints, then map them to the right Sezzle integration path
• Lead product demos and technical presentations for merchant engineering and business stakeholders
• Design integration solutions across our API, SDKs, and platform plugins (Shopify, BigCommerce, Magento, WooCommerce, Wix, and custom builds)
• Write technical proposals and complete RFP and security questionnaire responses
• Support merchant mobile app integrations: SDK implementation, in-app checkout, and native versus webview handoff
• Validate integrations in sandbox and in production before launch, including checkout flow, widget and messaging placement, redirect and handoff behavior, and settlement
• Troubleshoot live integration issues alongside Support and Engineering, and own the technical narrative back to the merchant
• Translate recurring merchant needs into product feedback, and push for the fixes that unblock revenue
• Build and maintain integration documentation, runbooks, and internal enablement so the team scales without you in every call
• Act as the trusted technical advisor for your merchants after launch, spotting optimization opportunities they haven’t asked for yet

What We Look For:

• 4+ years in a customer-facing technical role: solutions engineering, sales engineering, implementation, solutions architecture, or technical account management
• Experience with mobile SDK integrations on iOS and Android, including the ability to guide merchant mobile developers through implementation and debug what breaks
• Experience supporting enterprise merchants through complex, multi-stakeholder integrations with custom-built commerce stacks
• Hands-on experience with REST APIs, webhooks, and reading API documentation critically
• Working knowledge of web technologies: HTML, CSS, JavaScript
• Familiarity with at least one major e-commerce platform (Shopify, BigCommerce, Magento, WooCommerce, Wix) and how payment methods integrate into it
• Understanding of e-commerce workflows: cart, checkout, payment authorization and capture, refunds, shipping, and product management
• Ability to explain technical concepts clearly to non-technical audiences, and business context clearly to engineers
• Strong written communication. You will produce documentation and proposals that merchants and internal teams rely on
• Comfort managing several merchant integrations at once in a fast-moving environment
• Ability to read code in at least one language well enough to debug a merchant’s implementation
• Demonstrated ability to use AI tools effectively in day-to-day work, including research, technical documentation, problem-solving, and workflow automation.

Preferred Qualifications

• Experience at a payments company, PSP, or BNPL provider
• Familiarity with payment gateway architecture and how alternative payment methods are surfaced at checkout
• Experience with in-store or omnichannel payment integrations
• Bachelor’s degree in computer science, computer engineering, or a related field, or equivalent practical experience

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

#Li-remote #Full-time

Job Title: Solutions Engineer

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role:

We are seeking a talented and motivated Solutions Engineer who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As a Solutions Engineer, you are the technical owner of the merchant relationship from first sales conversation through live integration and beyond. You will focus on our enterprise and strategic merchants: the national retailers and high-volume brands running custom, hand-built integrations across web, mobile app, and in-store. These are our most complex merchants and our largest revenue drivers, and they do not come with an off-the-shelf plugin.

You will partner with Sales, Product, and Engineering to scope what a merchant needs, design the integration that gets them there, and stay with them once they are live. You own the technical side of pre-sales: demos, architecture discussions, RFP responses, and solution proposals. When a merchant needs something custom, you define the requirement, shape the solution with our engineering team, and drive it to launch.

This is a customer-facing engineering role. You will spend as much time on calls with merchant developers as you will in documentation and test environments, and you need to be credible in both rooms.

This role combines technical expertise and sales acumen to support sales teams. They work closely with the sales team and clients, understanding customer needs and translating them into effective, tailored solutions. Acting as a bridge between technical and business functions, a Solutions Engineer not only helps demonstrate and implement the product’s capabilities but also communicates complex technical details in a way that resonates with clients. Their role requires both the ability to engage with customers directly and the technical know-how to ensure the product meets client requirements effectively.

What You’ll Do:

• Own technical discovery for prospective merchants: understand their stack, their checkout flow, and their constraints, then map them to the right Sezzle integration path
• Lead product demos and technical presentations for merchant engineering and business stakeholders
• Design integration solutions across our API, SDKs, and platform plugins (Shopify, BigCommerce, Magento, WooCommerce, Wix, and custom builds)
• Write technical proposals and complete RFP and security questionnaire responses
• Support merchant mobile app integrations: SDK implementation, in-app checkout, and native versus webview handoff
• Validate integrations in sandbox and in production before launch, including checkout flow, widget and messaging placement, redirect and handoff behavior, and settlement
• Troubleshoot live integration issues alongside Support and Engineering, and own the technical narrative back to the merchant
• Translate recurring merchant needs into product feedback, and push for the fixes that unblock revenue
• Build and maintain integration documentation, runbooks, and internal enablement so the team scales without you in every call
• Act as the trusted technical advisor for your merchants after launch, spotting optimization opportunities they haven’t asked for yet

What We Look For:

• 4+ years in a customer-facing technical role: solutions engineering, sales engineering, implementation, solutions architecture, or technical account management
• Experience with mobile SDK integrations on iOS and Android, including the ability to guide merchant mobile developers through implementation and debug what breaks
• Experience supporting enterprise merchants through complex, multi-stakeholder integrations with custom-built commerce stacks
• Hands-on experience with REST APIs, webhooks, and reading API documentation critically
• Working knowledge of web technologies: HTML, CSS, JavaScript
• Familiarity with at least one major e-commerce platform (Shopify, BigCommerce, Magento, WooCommerce, Wix) and how payment methods integrate into it
• Understanding of e-commerce workflows: cart, checkout, payment authorization and capture, refunds, shipping, and product management
• Ability to explain technical concepts clearly to non-technical audiences, and business context clearly to engineers
• Strong written communication. You will produce documentation and proposals that merchants and internal teams rely on
• Comfort managing several merchant integrations at once in a fast-moving environment
• Ability to read code in at least one language well enough to debug a merchant’s implementation
• Demonstrated ability to use AI tools effectively in day-to-day work, including research, technical documentation, problem-solving, and workflow automation.

Preferred Qualifications

• Experience at a payments company, PSP, or BNPL provider
• Familiarity with payment gateway architecture and how alternative payment methods are surfaced at checkout
• Experience with in-store or omnichannel payment integrations
• Bachelor’s degree in computer science, computer engineering, or a related field, or equivalent practical experience

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit- you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results- you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

#Li-remote #Full-time

Description

Join Tether and Shape the Future of Digital Finance

At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.

Innovate with Tether

Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.

But that’s just the beginning:

Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.

Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.

Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.

Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Why Join Us?

Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.

If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.

Are you ready to be part of the future?

About the job

As a member of the AI model team, you will drive innovation in architecture development for cutting-edge models of various scales, including small, large, and multi-modal systems. Your work will enhance intelligence, improve efficiency, and introduce new capabilities to advance the field.

You will have a deep expertise in Large Language Model (LLM) and Multi-Modal architectures, a strong grasp of pre-training optimization, and a hands-on, research-driven approach. Your mission is to explore and implement novel techniques and algorithms that lead to groundbreaking advancements: multi-modal data curation and alignment, strengthening baselines, and identifying and resolving existing pre-training bottlenecks to push the limits of cross-modal AI performance.

Responsibilities

• Large-Scale Pre-Training: Conduct foundational pre-training for LLMs and Multi-Modal models (integrating text, vision, audio, or other modalities) on large, distributed servers equipped with multi-nodes & thousands of NVIDIA GPUs.

• Architecture & Alignment Innovation: Design, prototype, and scale innovative architectures, tokenizers, and cross-modal alignment layers to enhance model intelligence and multi-modal understanding.

• Data Strategy: Source, filter, and curate massive-scale textual and multi-modal datasets, establishing robust data pipelines for efficient pre-training.

• Experimental Research: Independently and collaboratively execute experiments, analyze results, and refine training methodologies for optimal performance and token efficiency.

• Optimization & Debugging: Investigate, debug, and eliminate bottlenecks in model efficiency, computational performance, and multi-modal alignment stability during long training runs.

• System Scalability: Contribute to the advancement of distributed training systems to ensure seamless scalability and hardware efficiency on target platforms.

Requirements

• A degree in Computer Science  or related field. Ideally PhD in NLP, Machine Learning, or a related field, complemented by a solid track record in AI R&D (with good publications in A* conferences).

• Hands-on experience contributing to large-scale LLM or Multi-Modal pre-training runs on large, distributed servers equipped with thousands of NVIDIA GPUs, ensuring scalability and impactful advancements in model performance.

• Familiarity and practical experience with large-scale, distributed training frameworks, libraries and tools.

• Deep knowledge of state-of-the-art transformer and non-transformer modifications aimed at enhancing intelligence, efficiency and scalability.

• Strong expertise in PyTorch and Hugging Face libraries with practical experience in model development, continual pretraining, and deployment.

Important information for candidates

Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:

• Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/

• Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.

• Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.

• Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io

• We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.

When in doubt, feel free to reach out through our official website.

Company Description

For over 30 years, Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.

Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.

• Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
• 37 UKOUG awards over the last 3 years
• 13 awards - UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
• Certified Great Place to Work
• Recognised as a leader in AI & digital transformation consulting with global delivery footprint

With 3,800+ people and revenues exceeding €347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.

Job Description

About the Programme

This trainee role is designed for early-career technologists who want to build a career in Oracle Cloud delivery. No prior Oracle experience is required. We provide structured training, certification sponsorship, and mentoring from experienced consultants and architects.

You will begin by supporting live client projects under supervision and progressively develop the skills and confidence to deliver independently.

Eligibility: Candidates must have the legal right to work in the UK at the time of application. Candidates must also be eligible to obtain the required security clearance, which typically requires a minimum of three consecutive years of UK residency immediately prior to the date of application.

Based on your aptitude, interests, and business needs, you will join one of two specialisation streams.

• Data Migration & Reporting
• Integrations & Extensions

What You Will Learn and Do

Core Foundations (All Trainees)

All trainees will develop a strong foundation in:

• Oracle Fusion Cloud fundamentals across ERP and HCM
• Technical documentation and project delivery standards
• Working within delivery teams on real client programmes
• Data security, governance, and quality best practices
• Version control using Git

Stream A: Data Migration & Reporting

You will gain hands-on experience in:

• Loading and validating data in Oracle Fusion using FBDI and HDL
• Building reports and dashboards using BI Publisher (BIP) and OTBI
• Extracting and analysing data using BICC
• Writing SQL queries to validate and reconcile datasets
• Ensuring data quality, accuracy, and auditability across environments

Stream B: Integrations & Extensions

You will gain hands-on experience in:

• Building integrations using Oracle Integration Cloud (OIC)
• Consuming and configuring REST and SOAP APIs
• Developing simple user interfaces using Visual Builder (VBCS)
• Creating backend solutions using Oracle APEX and PL/SQL
• Monitoring integrations and troubleshooting common errors

What We Look For

Aptitude and attitude matter more than experience.

What We Offer

• A structured training pathway into Oracle Cloud consulting and delivery
• Sponsored Oracle certifications and continuous learning opportunities
• Mentoring from experienced consultants, architects, and delivery leaders
• Clear career progression towards Consultant and Senior Consultant roles
• Hybrid working with a Northern Ireland base
• Opportunities to work on large-scale transformation programmes for leading organisations
• A collaborative and supportive learning environment where you can develop both technical and consulting skills

Qualifications

Essential Requirements

• Degree in Computer Science, Engineering, Information Technology, or a related discipline; alternatively, demonstrable technical aptitude through projects, apprenticeships, bootcamps, or self-study
• Basic knowledge of at least one programming or scripting language (such as SQL, Java, Python, or JavaScript)
• Strong analytical and problem-solving skills with excellent attention to detail
• Effective written and verbal communication skills
• A willingness to learn Oracle Cloud technologies and work towards Oracle certifications
• Right to work in the UK and eligibility to obtain security clearance (where required).

Desirable Skills and Experience

• Any exposure to databases or SQL
• Any exposure to APIs, cloud platforms, or reporting tools
• Placement year, internship, or project work in software or data

Additional Information

Why Version 1?

You will:

• Join a global Oracle practice of 700+ specialists, supported by 500+ certified professionals across the Oracle ecosystem.
• Work on large-scale, multi-pillar Oracle Cloud transformation programmes for some of the UK’s most recognised organisations.
• Collaborate with a high-performing, market-leading Oracle team renowned for delivering complex enterprise transformation projects.
• Be part of an organisation that provides end-to-end Oracle services, including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.
• Leverage our deep Oracle Cloud Infrastructure (OCI) expertise to deliver scalable, secure, and high-performing cloud solutions for enterprise clients.
• Accelerate your career through our Strength in Balance and leadership development programmes, supported by quarterly Pathways career reviews.
• Benefit from a substantial training and certification budget, helping you stay at the forefront of Oracle technologies and industry best practices.
• Enjoy meaningful recognition through our Annual Excellence Awards, Call-Out recognition platform, and quarterly profit-share scheme.
• Influence testing strategy, delivery quality, and business outcomes across some of the UK’s most significant ERP transformation programmes.
• Work with prestigious clients, including organisations such as the Bank of England and Birmingham City Council.
• Take advantage of our flexible hybrid working model, combining remote delivery with occasional client or hub-based collaboration.
• Access enhanced wellbeing and family support through our maternity, paternity, and Moments that Matter policies.
• Be part of a purpose-driven culture with opportunities to contribute to ESG, CSR, DEI, volunteering, and community initiatives that create a positive social impact.

At Version 1, you’ll combine industry-leading Oracle expertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world’s most recognised organisations.

Benefits include:

• Quarterly performance-related profit share
• Hybrid / Remote working flexibility
• Pension, private healthcare, life assurance cover
• Certified Great Place to Work for 10+ years running.

This is hybrid based with occasional travel to your nearest base office.

Krish Bharadwaj, Global Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM)

#LI-KB1

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least August 16th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description:

In the GFiber Finance Operations team, you will operate in a dynamic environment where you will take ownership of processes, optimizing them and addressing challenges within our business operations.

This team is responsible for key functions such as Procure to Pay, Travel and Expenses, Order to Cash, and Revenue Assurance. You demonstrate exceptional performance in enhancing operational efficiency and scalability while possessing a thorough understanding of business processes and their underlying systems. Your attention to detail ensures the quality of our operations, and you proactively work to mitigate operational risks. You will collaborate with our outsourcing partners, suppliers, and cross-functional teams, including Google Procurement, Accounting, and all functional buyers within GFiber.

In this role, you’ll:

1. Strategic AP Centralization & Vertical Governance

• Lead the end-to-end centralization and stabilization of diverse corporate verticals into the core P2P framework.
• Navigate organizational ambiguity to design, map, and implement unified, standardized ingestion and payment workflows across newly absorbed business lines.
• Act as the primary internal consultant and business partner to cross-functional leadership, aligning decentralized departmental needs with corporate financial controls.

2. Payment Operations & Card Management

• Oversee comprehensive global Accounts Payable and payment operations, establishing best-in-class metrics for accuracy, cycle time, and vendor satisfaction.
• Take ultimate ownership of advanced payment exceptions, identifying root causes of bank, settlement, or technical integration failures and implementing definitive solutions.
• Manage the corporate virtual card process to maximize rebate captures, tighten financial security, and optimize working capital deployment.

3. System Ownership, Defect Resolution & AI Innovation

• Serve as the functional business owner for our core P2P systems, driving the transition, optimization, of our unified SAP & CoupaP2P ecosystem.
• Proactively drive system enhancements and critical software defects to resolution; actively partner with IT, Engineering, and software vendors to troubleshoot technical bugs rather than just logging tickets.
• Evaluate, pioneer, and leverage AI capabilities—including automated invoice ingestion, smart matching engines, and intelligent fraud detection—to scale operations horizontally without expanding human overhead.

4. Process Improvement & Continuous Optimization

• Cultivate a culture of continuous process improvement, continuously evaluating existing workflows to strip out waste, automate repetitive tasks, and design lean operational playbooks.
• Establish, monitor, and report on advanced operational KPIs, scaling the department from a reactive queue-management team to a proactive model of operational excellence.

At a minimum we’d like you to have:

• Bachelor’s degree in Finance, a related field, or equivalent practical experience.
• 7 years of comprehensive, progressive experience in Procure-to-Pay (P2P), Accounts Payable management, or Financial Operations.
• 7 years of experience utilizing, configuring and implementing SAP is required.
• 5 years of experience managing Accounts Payable (AP) operations and offshore vendor relationships to ensure efficient, accurate processing and service delivery.

It’s preferred if you have:

• 7 years of experience configuring, implementing, and optimizing Coupa Procure-to-Pay systems to drive overall workflow efficiency.
• Demonstrates a high degree of autonomy, setting strategic priorities, executing complex projects, and driving cross-functional alignment without direct oversight.
• Proven ability to navigate fluid environments by taking unstructured or broken processes and building scalable, compliant operational frameworks.
• Leverages modern technologies like AI, automation, and OCR to identify technical system enhancements, resolve software defects, and streamline financial workflows.
• Combines exceptional attention to detail and strong interpersonal skills with a proven track record of managing competing priorities and resolving complex challenges.

The US base salary range for this full-time position is between $121,600 - $177,800 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google’s Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC’s “Know your rights: workplace discrimination is illegal” (PDF).

It’s important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing ouraccommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

Imunify360 Security Suite is a product of CloudLinux Inc., the maker of the #1 OS in security and stability for hosting providers. Imunify is an innovative security solution designed specifically for shared and VPS/Dedicated servers. The automated, easy-to-use solution with the six-layer approach to security delivers comprehensive and complete attack prevention. Check out our website for more information: imunify360.com

We are looking for an experienced AI Pipeline Engineer to own the automated pipelines that turn threat intelligence into shipped protection for tens of millions of websites.

When a new vulnerability appears, a chain of automated systems has to notice it, obtain the vulnerable source, produce WAF rules, generate tests, prove the rules work and don’t break legitimate traffic, and roll it out across tens of millions of websites; then watch production hard enough to pull it back automatically if it misbehaves. Today that chain exists and runs 24⁄7, and a single unreliable link could cost customers their protection. We are looking for a strong Engineer to expand it rapidly while keeping it reliable and transparent. This involves solving hard engineering problems, working with data at scale, in a world with many surprises.

This is not an analyst role and not a research role, but additional experience in this domain is welcome. What we need is someone who builds systems that keep working: complex logic underneath, boring and reliable on the outside. The position is fully remote with flexible hours, allowing you to plan your day and work from anywhere in the world.

What you would own

Systems that are in production today and need to grow considerably:

• The automated protection pipeline — the chain from threat intelligence to a validated, deployed rule. Multi-stage, largely autonomous, and required to finish inside a fixed time window every day.
• Progressive release automation — rolling protection out across the fleet in controlled stages, with automated guardrails that hold or roll back a stage without a human in the loop.
• Quality gates — deciding, from live production signal, whether something we shipped is doing harm, and acting on that before it reaches the next stage. Errors are costly in both directions: miss a problem and customer sites break; over-correct and protection is silently removed.
• CI at scale — validation that stands up real, disposable environments across a large matrix of software versions and configurations, and returns a trustworthy verdict fast enough to stay inside the release window.
• LLM orchestration and cost control — several subsystems are driven by AI agents inside purpose-built harnesses, with evaluation, budgets and spend accounting as load-bearing components.
• Observability and alerting across all of it — the pipelines are expected to report their own condition, prove they are healthy, and escalate on their own.

This runs on top of a petabyte-scale threat-intelligence store and live telemetry from more than 60 million websites, under strict end-to-end latency budgets measured in hours. The failure mode we care most about eliminating is a budget missed silently.

We will go into the specifics during the interview process.

Key responsibilities

• Designing, building and operating the automated pipelines described above, end to end;
• Turning fragile multi-stage batch jobs into resumable, idempotent, observable systems with explicit state machines and recovery paths;
• Defining and enforcing latency budgets and SLOs per stage, and making violations visible and actionable rather than silent;
• Building the observability layer — metrics, dashboards, alerting and health gates — so the pipeline reports its own condition instead of needing someone to go and look;
• Designing and implementing guardrails: automatic hold and rollback, blast-radius limits, kill switches, and safe-by-default behavior when an upstream dependency is unavailable;
• Making the systems low-maintenance: eliminating manual steps, removing standing human babysitting, and reducing the operational surface rather than adding to it;
• Writing and maintaining unit and integration tests for logic that is genuinely hard to test — concurrency, partial failure, external API flakiness, multi-stage state;
• Investigating and resolving complex issues across ClickHouse, GitLab CI, S3/object storage, Prometheus/Grafana and third-party APIs;
• Collaborating with the security analysts and the Server team on architecture, and pushing back when a proposed design will not survive contact with production.

To thrive in this role, you should have:

• 5+ years of professional backend / platform / infrastructure engineering experience;
• Demonstrable experience building and operating multi-stage data or automation pipelines — CI/CD systems, ETL/ELT, build and release automation, job orchestration, ML/data platforms, or similar. This is the single most important requirement. We will ask you to walk us through one in detail;
• Real depth in at least one of Python, Go or Rust. We use all three, and we are not hiring a language specialist — which one you bring genuinely does not matter. Depth is simply how we verify the experience behind it is real, so expect specific questions about systems you have designed and shipped: why they are shaped the way they are, how they behave under failure, and what you would build differently today;
• Systems design judgement, more than raw coding throughput. The difficult part of this role is deciding what to build, working out where it will break, and making it prove its own correctness — not volume of code produced;
• Practical experience with workflow orchestration and job scheduling (Airflow, Temporal, Prefect, Dagster, Argo, custom schedulers — whatever you have actually run in production);
• A working instinct for reliability engineering : idempotency, retries with backoff, exactly-once vs at-least-once, checkpointing and resumability, graceful degradation, backpressure, and safe handling of partial failure;
• Hands-on observability experience — Prometheus/Grafana, LGTM stack, or equivalent — including designing metrics rather than only consuming dashboards someone else built;
• Deep CI/CD experience, ideally GitLab CI including dynamic/child pipelines and self-hosted runners; comfort with Docker and container-based test environments;
• Experience with object storage (S3/Ceph or equivalent) and with large-scale analytical stores — ClickHouse or another columnar database;
• Comfort designing state machines and long-running processes that survive restarts, and reasoning about concurrency across multiple in-flight rollouts;
• Excellent debugging skills across system, network and data layers;
• Strong communication skills and comfort working in a distributed team;
• At least upper-intermediate proficiency in spoken and written English.

Nice to have:

• Experience with progressive delivery — canary and percentage-based rollouts, feature flags, automated rollback, blast-radius control;
• Experience running AI/LLM systems in production , particularly cost control, token accounting, evaluation harnesses, and dealing with non-deterministic components inside a deterministic pipeline;
• Experience with fleet-scale telemetry and with building quality gates on top of noisy production signal;
• Familiarity with WordPress, PHP, or WAF/ModSecurity concepts;
• Experience with configuration management (Ansible, Puppet, Salt) and with Linux service operations.

You do not need a cybersecurity background. Most of the hard problems here are orchestration, reliability, correctness under concurrency and observability. Domain knowledge is learnable and we have specialists to learn it from — pipeline engineering judgement is what we cannot substitute.

We value engineers who are:

• Curious and fearless problem solvers — not afraid to dig into existing systems, investigate root causes, and propose improvements;
• Sceptical by default — who ask what would falsify a conclusion before acting on it, and who trust measurements over plausible reasoning;
• Pragmatic and detail-oriented — focused on building reliable, maintainable systems, and allergic to solutions that require a human to remember something;
• Owners — comfortable being the person accountable for whether a pipeline ran correctly last night;
• Effective communicators — able to articulate ideas clearly, exchange feedback constructively, and foster collaboration across teams;
• Engaging and proactive — contributing energy, initiative, and a positive presence that strengthens team culture.

What’s in it for you?

• A strong focus on professional development with opportunities for learning and growth: interesting and challenging projects, mentor and other knowledge-exchange programs;
• Fully remote work with flexible working hours, that allows you to schedule your day and work from any location worldwide;
• Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves to ensure you maintain a healthy work-life balance;
• Compensation for private medical insurance;
• Co-working and gym/sports reimbursement;
• The opportunity to receive a reward for the most innovative idea that the company can patent, fostering a culture of creativity and innovation.

By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy, which provides detailed information on how we maintain and handle your data.

Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started over 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!

Why you want this job

As a Software Engineer II at SeekWell,you’ll help build the systems that power critical business operations and customer experiences. These include primarily backend services (REST and SOAP) as well as internal applications used across the organization. You’ll work alongside experienced engineers and Product Management to design solutions, write quality code, build automated tests, and deliver measurable business value. Working within our Kanban workflow in Jira, you’ll have opportunities to expand your cloud, architecture, and software craftsmanship skills while taking ownership of features from design through production

Work Environment

• Hybrid: Work from home with 1-2 days per week onsite in Draper, UT
• Occasional on-call rotation to support our 24⁄7 production systems

What You’ll Do

• Develop, document, and maintain platform services and internal applications using C#, SQL, AWS, WinForms, and Angular
• Create and maintain code that seamlessly integrates with third-party services
• Participate actively in collaborative design sessions, code reviews, and pull requests
• Support and contribute to our CI/CD pipeline processes
• Complete projects independently or in a pair while collaborating effectively with the team
• Implement automated tests, including developing frameworks and tools for efficient testing at different layers like Playwright for Web UI and API automation
• Build and perform complex testing of REST APIs and microservices using advanced tools and methodologies

What You’ll Need

• Bachelor’s degree in Computer Science or a related field, or equivalent professional experience
• 2-4 years of professional software development experience using C#, SQL, and modern development practices
• Experience developing and supporting applications in cloud environments (AWS preferred)
• Ability to efficiently tackle problems at any stage of the software lifecycle
• Experience effectively leveraging AI-assisted development tools such as GitHub Copilot, ChatGPT, Cursor, Claude, or similar technologies to improve productivity, code quality, learning, and problem-solving.
• Growth mindset demonstrated through continuous learning, embracing challenges, and developing new technical skills
• Able to deliver well-defined projects and tasks with appropriate guidance and support
• Ability to work and communicate effectively in a collaborative technology team environment
• Demonstrates initiative in identifying improvements and contributing ideas to enhance systems and processes
• Comfortable troubleshooting application and production issues with support from teammates when needed
• Experience building and maintaining test automation frameworks
• Demonstrated ability to provide and receive constructive feedback in a respectful and collaborative environment.
• Eager to learn and grow through mentorship, code reviews, and collaboration with experienced engineers

Perks

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-Hybrid

About CookUnity:

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

About the Team:

The Product Marketing team owns the strategy and execution behind how CookUnity’s menu shows up to customers — from merchandising and taxonomy to launch calendars and live-ops quality. As merchandising has scaled and much of the day-to-day tagging work has become tooling-supported, we’re building out a dedicated Live Ops & Execution function to own the ongoing review, QA, and upkeep that keeps our menu accurate and on-brand every day.

The role:

We’re looking for a Live Ops & Execution Specialist to own the day-to-day execution of in-app merchandising — keeping collections, banners, swimlanes, meal labels, and the menu database accurate and current across markets. A significant share of this work has been automated over the past ~6 months (bulk-tagging tooling), but automation still requires active human review, QA, and adjustment — this role exists to own that layer. You’ll work closely with the PMM Strategic owner, who sets the criteria, taxonomy, and LTO strategy that you’ll execute against.

Responsibilities:

• Execute the weekly merchandising calendar: collections and banners updates across markets
• Apply and review meal labels; QA and adjust output from the automated bulk-tagging tool
• Curate and fix meals in menus according to LTO criteria defined by PMM
• Run live menu and menu database audits; correct tags as menus and criteria change
• Maintain meal assets (photos, descriptions, nutrition, chef bios) and confirm product tags are complete before items go live
• Manage price and premium fee adjustments per meal edits
• Activate/deactivate meals based on seasonality criteria defined by PMM
• Run daily QA on new feature launches; follow up on fixes with product and creative partners
• Execute taxonomy changes across the catalog per the structure defined by PMM

Qualifications:

• 1-3 years of experience in merchandising, catalog/content operations, e-commerce ops, or a similar execution-heavy role
• High attention to detail and comfort with repeatable, QA-driven workflows
• Comfortable working inside tagging/tooling systems and spreadsheets; can spot and fix data inconsistencies quickly
• Strong follow-through — able to close the loop with product/creative partners on fixes
• Clear written communication in English
• Ability to leverage generative AI to increase output quality and speed

Preferred requirements:

• Experience with menu/catalog management tools or CMS platforms
• Familiarity with e-commerce merchandising concepts (collections, banners, taxonomy)
• Prior experience in a subscription or marketplace business

Learn More About CookUnity

We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity’s Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale.

We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect!

Benefits

REMOTE (ARG-LATAM) BENEFITS

💸 Get paid in USD

🗺 Work remotely: design the life that you want

⛱ Enjoy 15 days of vacation each year from the start date

🎄 16 fully paid Argentinean holidays

🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider

🗓️ 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform

🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.

🧑‍🏫 Personalized English coach

If you’re interested in this role, please submit your application, and if we think you might be a fit, we’ll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

A quick note for all candidates

We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:

• Apply only through our official channels.All open roles are listed on our official careers page: careers.cookunity.com
• Our recruiters are real people — and easy to verify.You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page.
• We only communicate through official CookUnity channels.That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.
• We’ll never ask for payment or personal financial details.If anyone does, please don’t share any information and let us know right away.

If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.

About CookUnity:

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

The Role

We’re looking for a Staff Product Manager, Personalization & AI to lead the product vision, strategy, and execution of two interconnected pillars: our next-gen personalization systems (menu ranking, recommendations, search, predictive preferences, and adaptive UI) and a new customer-facing AI experience powered by LLMs.

This role will own both the personalization engine across the entire eater journey and the 0→1 build of a customer-facing AI experience—and will work cross-functionally with ML, LLM engineering, frontend and backend engineering, data science, design, and our culinary teams to build a highly adaptive, intelligent food experience.

You’ll go deep into understanding eater behaviors, intent signals, and food preferences, and translate them into a scalable roadmap across both personalization and conversational AI that meaningfully lifts retention, conversion, and LTV. Our users make hundreds of micro-decisions every week; the goal is to simplify all of them—whether through intelligent ranking or a natural-language experience.

What You’ll Do

Define & Drive Product Strategy

• Own the end-to-end personalization roadmap including recommendations, ranking algorithms, adaptive feed, intent modeling, and predictive food preferences.
• Build a unified personalization strategy that spans discovery, ordering, search, and post-order experiences.
• Translate customer insights and behavioral data into frameworks for “personalized ordering journeys” across weekly menus.

Ship High-Impact Personalization Features

• Partner with Engineering and ML to design, build, and iterate on models that personalize menus, recommendations, and content surfaces.
• Launch new ML-powered features—e.g., personalized ranking, contextual suggestion surfaces, food-intent clustering, dietary preference modeling, and personalization-aware UX.
• Drive experimentation, A/B testing, and offline/online model evaluation frameworks to measure lift rigorously.

Build the Customer-Facing AI Experience (0→1)

• Own the 0→1 product vision and roadmap for a customer-facing conversational AI experience—from problem definition and early MVP through launch and iteration.
• Define use cases, conversation flows, and success criteria, balancing eater needs with technical feasibility and business goals.
• Partner closely with LLM engineering to evaluate models, define grounding strategies, and drive prompt/context architecture decisions from a product lens.
• Own the full frontend product surface for the AI experience end-to-end, from UX vision through shipped features.
• Establish evaluation frameworks for LLM product quality—including relevance, hallucination rate, tone, and task completion—and iterate based on real user feedback.

Deeply Understand Customer Behavior

• Develop a sophisticated understanding of eater behavior patterns, including early-week ordering signals, cuisine preferences, dietary constraints, and long-term engagement drivers.
• Work closely with Data Science to identify behavioral segments, affinity clusters, and downstream retention impacts.

Cross-Functional Leadership

• Own the end-to-end frontend product surface for the customer-facing AI experience, partnering closely with Design and Engineering from concept through launch.
• Collaborate on personalization-related frontend surfaces (adaptive homepage, personalized filters, recommendation UI)—contributing product direction while partnering with other PMs and Design who share ownership.
• Work with Chefs and Culinary to incorporate menu diversity, cuisine metadata, and ingredient-level signals into both personalized and AI-assisted experiences.
• Collaborate with Growth, CRM, and Marketplace teams to personalize acquisition, onboarding, and reactivation journeys.

Drive Measurable Business Impact

• Improve core funnel metrics (CVR, add-to-cart rate, search success rate).
• Lift order retention, order frequency, and net AOV for all eater segments.
• Increase long-term revenue and reduce decision friction for customers navigating a large menu.

You Are

• Experienced in ML-powered product development, ranking algorithms, recommendations systems, or personalization platforms.
• Excited about building 0→1 conversational AI products and comfortable navigating the ambiguity of LLM-powered experiences.
• Technically grounded in how LLMs work—prompting, RAG, evaluation, guardrails—and able to partner fluently with LLM engineers.
• Analytical, systems-oriented, and comfortable with experimentation frameworks, model evaluation, and user behavior analytics.
• A strong frontend product thinker who can own customer-facing UX and translate backend AI capabilities into intuitive, delightful user experiences.
• Skilled at simplifying complex technical problems into user-centric solutions.
• Excited by the challenge of turning a large, dynamic food catalog into a highly personalized weekly experience.
• Collaborative, decisive, and able to partner tightly with Engineering, ML, Design, and cross-functional product groups.
• Customer-obsessed and eager to understand why users choose the meals they do—and how to anticipate their next choice.

Qualifications

• 7+ years of product management experience, including at least 4+ years working on personalization, search, recommendations, ML/AI products, or similar domains.
• Experience with LLM-powered products, conversational AI, or chatbot development—hands-on 0→1 experience a strong plus.
• Strong analytical and technical intuition; can work closely with ML/infra teams and reason about relevance, ranking, and experimentation approaches.
• Proven ability to drive complex products from concept to launch in fast-paced environments.
• Experience with A/B testing platforms, online metrics, offline model evaluation, and data-driven decision making.
• Demonstrated ability to own customer-facing frontend product surfaces end-to-end, from UX vision through launch.
• Strong user experience instincts with a track record of collaborating closely with design.
• Excellent communication skills and ability to influence stakeholders at all levels.

Why Join Us

• Build the core engine behind the future of personalized and AI-powered food experiences.
• Own a deeply impactful part of the product that directly influences customer happiness and long-term retention.
• Collaborate with a world-class team of engineers, data scientists, designers, and chefs.
• Work in a fast-growing, chef-driven marketplace experiencing rapid expansion across the U.S. and Canada.
• Competitive compensation, equity package, and benefits.

Benefits

🩺  Health Insurance coverage

🌅 401k Plan

⛱ Unlimited PTO

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave

🕯 Compassionate Leave: 3-5 days each time the need arises

🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly

🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.

🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle

👩🏾‍🏫 Personalized Spanish coach

🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

Compensation

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$150,000—$180,000 USD

If you’re interested in this role, please submit your application, and if we think you might be a fit, we’ll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

A quick note for all candidates

We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:

• Apply only through our official channels.All open roles are listed on our official careers page: careers.cookunity.com
• Our recruiters are real people — and easy to verify.You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page.
• We only communicate through official CookUnity channels.That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.
• We’ll never ask for payment or personal financial details.If anyone does, please don’t share any information and let us know right away.

If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.

ABOUT THE ROLE:

Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. This role sits on the Rightway Operations team and is a member of the front line of that mission: the first point of contact for members, providers, and pharmacies with questions about benefits, prior authorization, claims, and clinical program enrollment. You’ll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses.

WHAT YOU’LL DO:

• Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support regardless of communication channel.
• Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
• Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.
• Assist network pharmacies in processing prescription claims, reviewing claims for accuracy against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.
• Accurately document interactions and resolutions within internal systems to support continuity of care, quality assurance, compliance requirements, and operational reporting.
• Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams when necessary to ensure timely and complete resolution.
• Utilize AI-enabled tools and internal knowledge systems to efficiently resolve inquiries, document interactions, and deliver a consistent member experience.
• Foster a team environment that values cooperation, respect, and diversity, and take on other duties and projects as assigned.

WHO YOU ARE:

• Education: associate’s or bachelor’s degree preferred, or equivalent relevant work experience.
• Certification: Active/Current National Pharmacy Technician Certification (PTCB, NHA)
• Experience: 1 to 3 years as a pharmacy technician in a health plan, retail pharmacy setting, TPA, or PBM contact center role. Mail order and specialty pharmacy backgrounds are also a strong fit.
• Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Detail oriented, adaptable, and analytical, with the ability to dig past a symptom to find and resolve the true root cause.
• Empathetic and intellectually curious, with a genuine desire to improve a member’s healthcare experience and deliver concierge level service across every channel.
• Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues, with the independence to manage your own workload.
• Comfortable supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.

COMPENSATION: $21.50 - $22.00/hr

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.