APPLICATION WINDOW: We encourage you to apply if interested. We will review applications on a rolling basis and keep candidates informed on next steps.

We recognize that job searching can sometimes feel uncertain. As we engage with candidates and continue to evaluate our needs, this role may evolve to ensure strong alignment between the opportunity, the market, and long-term success.

We are committed to a thoughtful and transparent process and will keep candidates informed along the way. Thank you for considering M-Files as your next career move.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role

M-Files is building a company-wide capability to operationalize AI, turning promising LLM prototypes into secure, reliable, maintainable internal tools that materially improve how teams work. This role sits within the Internal AI Solution Development team and functions as a hands-on builder, partnering with business leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify high-value workflows that can be accelerated with AI, reshape the underlying processes where needed, and build, deploy, and operate AI-enabled solutions end-to-end.

This is not a traditional product software engineering role, nor is it a RevOps analytics role. Instead, it is an execution-oriented AI engineering role embedded in the business. You’ll move quickly from problem definition to production, building intelligent agents and workflow automations while applying the appropriate security, governance, risk controls, and compliance expectations required for internal systems at scale.

You will leverage AI-assisted development tools as part of your daily workflow to accelerate delivery while maintaining quality, reliability, and long-term maintainability.

Success in this role comes from understanding how people work, redesigning processes where appropriate, and building AI-powered solutions that teams genuinely adopt, not simply delivering technical prototypes.

What You Will Be Doing / Responsibilities and Duties

Discover & Shape High-Value AI Opportunities

• Partner with functional leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify workflows where AI can remove friction, reduce cycle time, improve accuracy, or strengthen compliance.
• Map the current-state process, identify bottlenecks and failure modes, and redesign the process to be automation-ready by clarifying inputs, outputs, decision points, data sources, controls, and ownership.
• Define success metrics such as time saved, error reduction, throughput, adoption, and auditability, and translate business goals into a clear build plan.

Build Internal AI Agents & Automation Tools (End-to-End Ownership)

• Design and implement internal agents and agentic workflows using modern LLM patterns, including tool use/function calling, retrieval-augmented generation where needed, structured outputs, orchestration, and human-in-the-loop checkpoints.
• Build whole-product solutions including lightweight UX, service/API layers, integrations, data access, automation triggers, and connections into business systems such as CRM, marketing automation, customer success platforms, and other internal applications as appropriate to the use case.
• Integrate systems through APIs, authentication, structured data formats, and webhooks to enable agents to reliably read data and trigger actions.
• Use AI-assisted development techniques to speed delivery while sustaining maintainability, readability, and quality.

Operate, Maintain & Scale (Production Mindset)

• Own reliability, including monitoring, alerting, logging, incident response, and continuous improvement.
• Establish repeatable patterns for onboarding new workflows and scaling existing ones through templates, shared components, evaluation harnesses, and documentation.
• Create and maintain runbooks and lightweight training so internal teams can confidently adopt and use solutions.

Risk, Control, Oversight, Security & Compliance by Design

• Implement appropriate guardrails including data minimization, access controls, secrets management, safe prompt and tooling patterns, output validation, and traceability.
• Ensure solutions meet internal security and compliance expectations, including audit readiness, change management discipline, clear ownership, and relevant data privacy and consent requirements.
• Maintain clear documentation of how systems work, what data they access, and how associated risks are mitigated.

Cross-Functional Coordination

• Coordinate across Business Technology, IT/Security, Legal/Privacy, and functional subject matter experts to design, approve, deploy, and drive adoption of AI-enabled solutions across the business.
• Communicate progress through clear, concise updates and manage tradeoffs between speed and rigor.

Outcomes to Be Achieved

• A portfolio of high-impact internal AI agents deployed into real business workflows, including Sales, Marketing, Revenue Operations, and Customer Success, with measurable business outcomes.
• A scalable operating model for internal AI, including reusable components, clear governance, and a predictable path from idea to production.
• Reduced process friction through AI and thoughtful process redesign, not AI bolted onto broken workflows.
• High trust in outputs through appropriate controls, auditability, and operational reliability.

Required Qualifications

• Demonstrated ability to build and maintain end-to-end software from design through build, deployment, and ongoing operation, with strong engineering fundamentals.
• Proficiency in at least one modern programming language such as Python, TypeScript, C#, or Node.js, with comfort learning additional technologies as needed.
• Practical experience integrating systems via APIs, authentication, and structured data formats.
• Strong ability to work with non-technical stakeholders, translate ambiguous problems into clear specifications, iterate quickly, and drive adoption.
• Familiarity with one or more business functions such as Sales, Marketing, Revenue Operations, or Customer Success, and an interest in designing AI solutions that improve how those teams work.

GTM Domain Context We Value

• Experience integrating business or GTM systems through APIs and webhooks, including CRM, marketing automation, sales engagement, customer success/support platforms, ERP, or similar enterprise applications.
• Familiarity with how GTM workflows and data operate across areas such as leads, accounts, opportunities, activities, customer engagement, and support processes.
• Comfort working with marketing, sales, and customer data, including considerations around data quality, enrichment, privacy, and consent.

Technical Foundations We Value

• Experience building cloud-based services and applying strong engineering practices such as CI/CD, source control, test automation, and operational monitoring.
• Comfort with secure and scalable platform concepts including networking, identity, secrets management, and infrastructure automation.
• Experience or strong interest in AI-assisted development as part of daily engineering practice.

LLM / Agent Capabilities (Core to This Role)

• Hands-on experience building LLM-powered tools and agents, including prompting, tool use/function calling, retrieval where appropriate, agent orchestration frameworks, and evaluation/quality approaches.
• Ability to design safe and predictable AI systems through validation, fallbacks, human-in-the-loop approaches, and clear failure handling.

Preferred

• Familiarity with enterprise security and compliance expectations, including access controls, audit trails, change management, and data governance.
• Experience modernizing processes with a Lean or operational-improvement mindset and designing systems that align with how teams actually work.
• Experience building internal tools that drive adoption across multiple business or GTM functions.

Working Style / What Success Looks Like Here

• You are low ego, high output: you can operate independently while collaborating naturally and bringing others along.
• You can move fast without being reckless: you understand where to be scrappy and where additional rigor is required.
• You care about outcomes: automation only matters if it meaningfully changes how people work and improves the metrics that matter.

Participation in our Recruitment Process:

• To Be Determined
• Typical interview processes including initial screening w/ a Recruiter, meeting with Hiring Manager (VP, Commercial Operations & Technology), and other internal team members the role may closely interact with

By joining M-Files, you will have the opportunity to contribute to our success and growth while developing your own expertise and helping build the AI capability that changes how our teams work every day.

M-Files is a global company with Finnish roots, built around a product we are proud of.

Our guiding principles, Make It Happen, Help Others, Love Customers, are reflected in how we work every day, with transparency and strong team spirit at the core of our culture.

What We Offer:

• As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• Matching 401K Plan (25% of employee’s contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

APPLICATION WINDOW: We encourage you to apply if interested. We will review applications on a rolling basis and keep candidates informed on next steps.

We recognize that job searching can sometimes feel uncertain. As we engage with candidates and continue to evaluate our needs, this role may evolve to ensure strong alignment between the opportunity, the market, and long-term success.

We are committed to a thoughtful and transparent process and will keep candidates informed along the way. Thank you for considering M-Files as your next career move.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role

M-Files is building a company-wide capability to operationalize AI, turning promising LLM prototypes into secure, reliable, maintainable internal tools that materially improve how teams work. This role sits within the Internal AI Solution Development team and functions as a hands-on builder, partnering with business leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify high-value workflows that can be accelerated with AI, reshape the underlying processes where needed, and build, deploy, and operate AI-enabled solutions end-to-end.

This is not a traditional product software engineering role, nor is it a RevOps analytics role. Instead, it is an execution-oriented AI engineering role embedded in the business. You’ll move quickly from problem definition to production, building intelligent agents and workflow automations while applying the appropriate security, governance, risk controls, and compliance expectations required for internal systems at scale.

You will leverage AI-assisted development tools as part of your daily workflow to accelerate delivery while maintaining quality, reliability, and long-term maintainability.

Success in this role comes from understanding how people work, redesigning processes where appropriate, and building AI-powered solutions that teams genuinely adopt, not simply delivering technical prototypes.

What You Will Be Doing / Responsibilities and Duties

Discover & Shape High-Value AI Opportunities

• Partner with functional leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify workflows where AI can remove friction, reduce cycle time, improve accuracy, or strengthen compliance.
• Map the current-state process, identify bottlenecks and failure modes, and redesign the process to be automation-ready by clarifying inputs, outputs, decision points, data sources, controls, and ownership.
• Define success metrics such as time saved, error reduction, throughput, adoption, and auditability, and translate business goals into a clear build plan.

Build Internal AI Agents & Automation Tools (End-to-End Ownership)

• Design and implement internal agents and agentic workflows using modern LLM patterns, including tool use/function calling, retrieval-augmented generation where needed, structured outputs, orchestration, and human-in-the-loop checkpoints.
• Build whole-product solutions including lightweight UX, service/API layers, integrations, data access, automation triggers, and connections into business systems such as CRM, marketing automation, customer success platforms, and other internal applications as appropriate to the use case.
• Integrate systems through APIs, authentication, structured data formats, and webhooks to enable agents to reliably read data and trigger actions.
• Use AI-assisted development techniques to speed delivery while sustaining maintainability, readability, and quality.

Operate, Maintain & Scale (Production Mindset)

• Own reliability, including monitoring, alerting, logging, incident response, and continuous improvement.
• Establish repeatable patterns for onboarding new workflows and scaling existing ones through templates, shared components, evaluation harnesses, and documentation.
• Create and maintain runbooks and lightweight training so internal teams can confidently adopt and use solutions.

Risk, Control, Oversight, Security & Compliance by Design

• Implement appropriate guardrails including data minimization, access controls, secrets management, safe prompt and tooling patterns, output validation, and traceability.
• Ensure solutions meet internal security and compliance expectations, including audit readiness, change management discipline, clear ownership, and relevant data privacy and consent requirements.
• Maintain clear documentation of how systems work, what data they access, and how associated risks are mitigated.

Cross-Functional Coordination

• Coordinate across Business Technology, IT/Security, Legal/Privacy, and functional subject matter experts to design, approve, deploy, and drive adoption of AI-enabled solutions across the business.
• Communicate progress through clear, concise updates and manage tradeoffs between speed and rigor.

Outcomes to Be Achieved

• A portfolio of high-impact internal AI agents deployed into real business workflows, including Sales, Marketing, Revenue Operations, and Customer Success, with measurable business outcomes.
• A scalable operating model for internal AI, including reusable components, clear governance, and a predictable path from idea to production.
• Reduced process friction through AI and thoughtful process redesign, not AI bolted onto broken workflows.
• High trust in outputs through appropriate controls, auditability, and operational reliability.

Required Qualifications

• Demonstrated ability to build and maintain end-to-end software from design through build, deployment, and ongoing operation, with strong engineering fundamentals.
• Proficiency in at least one modern programming language such as Python, TypeScript, C#, or Node.js, with comfort learning additional technologies as needed.
• Practical experience integrating systems via APIs, authentication, and structured data formats.
• Strong ability to work with non-technical stakeholders, translate ambiguous problems into clear specifications, iterate quickly, and drive adoption.
• Familiarity with one or more business functions such as Sales, Marketing, Revenue Operations, or Customer Success, and an interest in designing AI solutions that improve how those teams work.

GTM Domain Context We Value

• Experience integrating business or GTM systems through APIs and webhooks, including CRM, marketing automation, sales engagement, customer success/support platforms, ERP, or similar enterprise applications.
• Familiarity with how GTM workflows and data operate across areas such as leads, accounts, opportunities, activities, customer engagement, and support processes.
• Comfort working with marketing, sales, and customer data, including considerations around data quality, enrichment, privacy, and consent.

Technical Foundations We Value

• Experience building cloud-based services and applying strong engineering practices such as CI/CD, source control, test automation, and operational monitoring.
• Comfort with secure and scalable platform concepts including networking, identity, secrets management, and infrastructure automation.
• Experience or strong interest in AI-assisted development as part of daily engineering practice.

LLM / Agent Capabilities (Core to This Role)

• Hands-on experience building LLM-powered tools and agents, including prompting, tool use/function calling, retrieval where appropriate, agent orchestration frameworks, and evaluation/quality approaches.
• Ability to design safe and predictable AI systems through validation, fallbacks, human-in-the-loop approaches, and clear failure handling.

Preferred

• Familiarity with enterprise security and compliance expectations, including access controls, audit trails, change management, and data governance.
• Experience modernizing processes with a Lean or operational-improvement mindset and designing systems that align with how teams actually work.
• Experience building internal tools that drive adoption across multiple business or GTM functions.

Working Style / What Success Looks Like Here

• You are low ego, high output: you can operate independently while collaborating naturally and bringing others along.
• You can move fast without being reckless: you understand where to be scrappy and where additional rigor is required.
• You care about outcomes: automation only matters if it meaningfully changes how people work and improves the metrics that matter.

Participation in our Recruitment Process:

• To Be Determined
• Typical interview processes including initial screening w/ a Recruiter, meeting with Hiring Manager (VP, Commercial Operations & Technology), and other internal team members the role may closely interact with

By joining M-Files, you will have the opportunity to contribute to our success and growth while developing your own expertise and helping build the AI capability that changes how our teams work every day.

M-Files is a global company with Finnish roots, built around a product we are proud of.

Our guiding principles, Make It Happen, Help Others, Love Customers, are reflected in how we work every day, with transparency and strong team spirit at the core of our culture.

What We Offer:

• As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• Matching 401K Plan (25% of employee’s contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Vanta’s Corporate Engineering team is the infrastructure layer that keeps 1,500+ people connected, secure, and moving fast. AI is now central to how that happens, and this role leads the team that owns the backbone underneath it.

Corporate Engineering owns the shared AI platform for Vanta’s internal systems: identity and access for AI tools, cost visibility and controls, sanctioned tooling and guardrails, and the enablement that helps people use those tools well. We do not own product AI, which stays with Engineering, and we do not replace the AI work happening inside individual departments. We build the engineering layer that makes all of it safer, cheaper, and better supported.

The company has moved fast. AI assistant use is widespread across every function, MCP infrastructure is live and self-serve company-wide, internal apps ship on a hosted platform, and AI spend has grown to the point where attribution and guardrails genuinely matter. What does not exist yet is a single owner for that platform layer. That is this role.

As Sr. Manager, AI Engineering, you will lead a small, senior team, write the charter for what Corporate Engineering owns versus enables, and build the platform that lets the rest of Vanta adopt AI quickly without accumulating cost, risk, or duplication.

What you’ll do as a Senior Manager, AI Corporate Engineering at Vanta:

• Lead, coach, and grow a senior team spanning platform engineering and technical program management. Set clear direction, hold a high bar, and give the team explicit permission to push back with data.

• Own the AI access layer end to end: identity and authentication for AI tools, connector and integration allowlisting, tiered permissions by function, and guardrails that make adoption safe by default rather than safe by exception.

• Own AI cost engineering. Build attribution down to team and individual, right-size model selection to actual need, make agent and automation spend traceable, and set budget thresholds and alerting in partnership with Finance.

• Own the MCP layer for internal tools end to end, including commissioning, decommissioning, governance, and the downstream impact assessment that has to happen before a migration ships rather than after it breaks.

• Own the paved path for internal applications: a golden-path deployment pattern, sensible defaults including private-by-default, lifecycle and decommissioning policy so unused apps retire themselves, and a build-versus-buy framework that keeps people from rebuilding tools we already own.

• Build the enablement layer that turns adoption into impact: a skills and agent registry that cuts duplication, an evaluation framework for internal AI usage, and technical enablement on sanctioned tools that goes beyond provisioning access.

• Write and hold the charter. Define what Corporate Engineering owns, what it enables, and how work enters the team, then convene the cross-functional forum that keeps departmental AI efforts coordinated rather than duplicated.

• Partner across Engineering, GRC, Security, Data, Finance, and People. Several of the levers this role depends on sit in those organizations, so the job is to coordinate and influence rather than override.

How to be successful in this role:

• Experience standing up an internal AI or developer platform function rather than inheriting a mature one. You have written the charter, defined intake, and built the roadmap from a blank page.

• The ability to hold scope. You can take a commitment that was made without scoping or resourcing, land a bounded first version, and decline the rest without it reading as abdication.

• Fluency in AI cost engineering: usage attribution, model right-sizing, token economics, agent cost traceability, and the difference between a hard limit and a useful guardrail.

• An enablement-first instinct. Your default question is how to make something safe to self-serve. When you do have to decline access, you always explain why and offer an alternative path to the same visibility.

• Hands-on technical depth across LLM platform tooling, agent and MCP architecture, identity and OAuth, CI/CD, and infrastructure as code. Enough to review a design honestly and tell the difference between real risk and reported progress.

• Comfort building for an audience that is no longer only engineers. A growing share of the people shipping internal tools are not developers, and the platform has to work for them without lowering the security bar.

• Data governance fluency in a regulated environment. You know what should never enter a prompt, a repository, or a third-party tool, and you can make that judgment fast without becoming the bottleneck.

• Comfort operating through influence. Product AI, security policy, data platform, and budget authority all sit in partner organizations.

• 8+ years in platform, infrastructure, or systems engineering, including 3+ years managing and developing engineers, ideally at a company that scaled through a significant headcount inflection.

• Must be authorized to work in the U.S. without the need for current or future employer sponsorship.

• Open to using AI to amplify their skills and strengthen their work, demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

What you can expect as a Vanta’n:

• Industry-competitive salary and equity

• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans

• 16 weeks paid Parental Leave for all new parents

• Health & wellness stipend

• Remote workspace, internet, and cellphone stipend

• Commuter benefits for team members who report to the SF and NYC office

• Family planning benefits

• Matching 401(k) contribution with immediate vesting

• Flexible PTO policy, plus 80 hours of Sick Time

• 11 company-paid holidays

• Virtual team building activities, lunch and learns, and other company-wide events!

• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world’s leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that’s real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Headquarters: Canada - Remote (ON, AB, BC, or NS Only)

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The Enterprise AI Pod is a forward-deployed, field-first unit within Instacart's Enterprise Solutions team — purpose-built to take the Instacart Intelligence Platform to market with B2B retail and CPG partners. As the AI Engagement Manager, you are the operational backbone of the engagement — the person who makes complex, multi-stakeholder AI engagements actually move. This is an orchestration role, not a commercial one; success is measured by getting partners to value, not by signings or P&L. You own the partner relationship from discovery through workflow adoption, hold the team accountable to delivery, and serve as the primary bridge between field execution and R&D — all while managing multiple engagements simultaneously in an environment where the playbook is still being written.

About the Job 

• Own the full AI engagement arc. From first discovery through sustained workflow adoption — serving as the external partner's single point of contact across every phase while driving scope, timelines, milestones, and escalations and keeping cross-functional workstreams aligned and moving. There is no "launch and hand off" in this model.
• Drive requirements and delivery precision. Shape engagement structure, align on objectives, translate partner needs into a clear execution plan, and track against it with rigor. Surface risks early and keep stakeholders — partner and internal — ahead of problems, not behind them.
• Champion continuous quality. In AI engagements there's no single gate — value is proven iteratively. You oversee the testing and feedback loops that ensure the platform is performing against real partner workflows, track adoption progress, and stay on top of the change management work that determines whether a deployment becomes a lasting behavior change.
• Hold the R&D feedback loop. You are accountable for ensuring field learnings flow back to R&D and that R&D delivers on agreed roadmap commitments. When either side of the loop breaks down, you own the escalation.
• Build playbooks. Identify reusable patterns across engagements and turn them into scalable delivery frameworks the whole pod can use. We are early; what you build now will become the foundation for how this team operates at scale.
• Own engagement economics. Track the full cost structure of every active engagement — resource allocation across the pod, time spent per workstream, and cost card inputs — and maintain a running view of cost-to-deliver across the portfolio. Surface cost/benefit signals to inform prioritization and go/no-go decisions on new engagements. As the pod scales, your cost data becomes the foundation for delivery efficiency benchmarks.
• This is a field-first role. Travel is part of the job — expect to be on-site at partner locations during key engagement phases, with travel that could reach 50%+ at peak. Presence matters in this model.

About You

Minimum Qualifications

• 8+ years in technical project management, enterprise engagement management, or a related field — with a track record of delivering complex, multi-stakeholder technical programs end to end to external enterprise clientele. 
• Demonstrated experience managing programs across the full software development lifecycle — from requirements definition and scoping through build, test, and launch — including the ability to identify and manage risk, develop detailed work plans, and allocate resources across concurrent workstreams.
• Technical fluency sufficient to hold credible conversations with partner engineering teams, understand AI/ML implementations and integration dependencies, and manage technically complex delivery workstreams without being the technical expert in the room.
• Experience building and maintaining engagement cost models — tracking resource utilization, time allocation, and cost inputs across concurrent programs and translating those into cost/benefit analysis that informs business and deal-level decisions.
• Exceptional communication, organizational, and time management skills, paired with a sharp attention to both details and overarching project objectives. An expert in facilitating highly productive internal and external meetings - and creating assets and processes which drive project clarity at every step.
• Comfort operating in ambiguous, fast-moving environments where structure doesn't yet exist.
• Proficiency across program management tools (Jira, Asana, Smartsheet), collaboration and documentation platforms (Confluence, Google Workspace), and executive-level presentation tools (PowerPoint, Google Slides). 
• Bachelor's degree in Technology, Engineering, Business, or related field, or equivalent practical experience.
• Willingness to travel ~50% within North America.

 

Preferred Qualifications

• Experience managing AI, data platform, or systems integration deployments at enterprise scale.
• Background in retail tech, e-commerce, operations, or CPG.
• Experience working at the intersection of engineering, product, and commercial teams.
• Familiarity with agentic AI platforms, LLM APIs, or RAG-based systems — enough to be conversant with partners and contextualize where Instacart's platform fits.
• Familiarity with CRM tools (Salesforce), BI and reporting platforms (Tableau, Looker, Power BI), and workshop facilitation tools (Miro, Lucidspark) — enough to stay aligned with pipeline, interpret engagement metrics, and run a working session when needed.
• PMP or equivalent program management credentials.
• Prior work in a forward-deployed, embedded, or startup environment.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN$185,000—$195,000 CAD

To apply: https://weworkremotely.com/remote-jobs/instacart-ai-engagement-manager

Headquarters: United States - Remote

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The Enterprise AI Pod is a forward-deployed, field-first unit within Instacart's Enterprise Solutions team — purpose-built to take the Instacart Intelligence Platform to market with B2B retail and CPG partners. As the AI Engagement Manager, you are the operational backbone of the engagement — the person who makes complex, multi-stakeholder AI engagements actually move. This is an orchestration role, not a commercial one; success is measured by getting partners to value, not by signings or P&L. You own the partner relationship from discovery through workflow adoption, hold the team accountable to delivery, and serve as the primary bridge between field execution and R&D — all while managing multiple engagements simultaneously in an environment where the playbook is still being written.

About the Job 

• Own the full AI engagement arc. From first discovery through sustained workflow adoption — serving as the external partner's single point of contact across every phase while driving scope, timelines, milestones, and escalations and keeping cross-functional workstreams aligned and moving. There is no "launch and hand off" in this model.
• Drive requirements and delivery precision. Shape engagement structure, align on objectives, translate partner needs into a clear execution plan, and track against it with rigor. Surface risks early and keep stakeholders — partner and internal — ahead of problems, not behind them.
• Champion continuous quality. In AI engagements there's no single gate — value is proven iteratively. You oversee the testing and feedback loops that ensure the platform is performing against real partner workflows, track adoption progress, and stay on top of the change management work that determines whether a deployment becomes a lasting behavior change.
• Hold the R&D feedback loop. You are accountable for ensuring field learnings flow back to R&D and that R&D delivers on agreed roadmap commitments. When either side of the loop breaks down, you own the escalation.
• Build playbooks. Identify reusable patterns across engagements and turn them into scalable delivery frameworks the whole pod can use. We are early; what you build now will become the foundation for how this team operates at scale.
• Own engagement economics. Track the full cost structure of every active engagement — resource allocation across the pod, time spent per workstream, and cost card inputs — and maintain a running view of cost-to-deliver across the portfolio. Surface cost/benefit signals to inform prioritization and go/no-go decisions on new engagements. As the pod scales, your cost data becomes the foundation for delivery efficiency benchmarks.
• This is a field-first role. Travel is part of the job — expect to be on-site at partner locations during key engagement phases, with travel that could reach 50%+ at peak. Presence matters in this model.

About You

Minimum Qualifications

• 8+ years in technical project management, enterprise engagement management, or a related field — with a track record of delivering complex, multi-stakeholder technical programs end to end to external enterprise clientele. 
• Demonstrated experience managing programs across the full software development lifecycle — from requirements definition and scoping through build, test, and launch — including the ability to identify and manage risk, develop detailed work plans, and allocate resources across concurrent workstreams.
• Technical fluency sufficient to hold credible conversations with partner engineering teams, understand AI/ML implementations and integration dependencies, and manage technically complex delivery workstreams without being the technical expert in the room.
• Experience building and maintaining engagement cost models — tracking resource utilization, time allocation, and cost inputs across concurrent programs and translating those into cost/benefit analysis that informs business and deal-level decisions.
• Exceptional communication, organizational, and time management skills, paired with a sharp attention to both details and overarching project objectives. An expert in facilitating highly productive internal and external meetings - and creating assets and processes which drive project clarity at every step.
• Comfort operating in ambiguous, fast-moving environments where structure doesn't yet exist.
• Proficiency across program management tools (Jira, Asana, Smartsheet), collaboration and documentation platforms (Confluence, Google Workspace), and executive-level presentation tools (PowerPoint, Google Slides). 
• Bachelor's degree in Technology, Engineering, Business, or related field, or equivalent practical experience.
• Willingness to travel ~50% within North America.

 

Preferred Qualifications

• Experience managing AI, data platform, or systems integration deployments at enterprise scale.
• Background in retail tech, e-commerce, operations, or CPG.
• Experience working at the intersection of engineering, product, and commercial teams.
• Familiarity with agentic AI platforms, LLM APIs, or RAG-based systems — enough to be conversant with partners and contextualize where Instacart's platform fits.
• Familiarity with CRM tools (Salesforce), BI and reporting platforms (Tableau, Looker, Power BI), and workshop facilitation tools (Miro, Lucidspark) — enough to stay aligned with pipeline, interpret engagement metrics, and run a working session when needed.
• PMP or equivalent program management credentials.
• Prior work in a forward-deployed, embedded, or startup environment.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ$214,000—$226,000 USDWA$205,000—$216,500 USDOR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$196,000—$207,000 USDAll other states$178,000—$188,000 USD

To apply: https://weworkremotely.com/remote-jobs/instacart-ai-engagement-manager

Please whitelist the domains “lever.co” and “hire.lever.co” with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

N8N Automation Specialist

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a N8N Automation Specialist to start immediately!

Duties and Responsibilities include but are not limited to:

• Workflow Automation: Developing n8n workflows and administering monday.com (including their APIs).

• Integrations: Connecting OpenAI/AI-agents, Gmail/Google Workspace, and QuickBooks Online.

• Development & Support: Writing JavaScript and/or Python, managing databases, handling webhooks/authentication, and doing error logging/troubleshooting.

• Project Management: Managing outside developers, documenting procedures, testing, and user training.

• Process Improvement: Continuously optimizing their workflows.

Required Tools

• N8N

• Monday.com

Qualifications:

• Technical Background: Experience with APIs, webhooks, and database authentication. They should also know JavaScript and/or Python.

• Systems & Troubleshooting: Ability to handle error logging, system monitoring, and troubleshooting.

• Project Management: Experience managing outside developers, running technology projects, and doing continuous process improvement.

• Documentation & Training: Ability to document procedures, test workflows, and train internal users.

• Schedule: Must be available part-time from 9:00 AM - 1:00 PM CST.

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Schedule: US work hours (20 hours per week, Part-time)

Location: 100% Remote

Salary Package: Up to ₱30K/month

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

₱25,000 - ₱30,000 a month

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are

Derivative Path empowers institutions across the capital markets with innovative, AI-driven technology and expert advisory solutions. Our award-winning cloud platform supports banks, credit unions, private equity firms, hedge funds, asset managers, and insurance companies in managing interest rate, FX, and commodity risks, optimizing hedging strategies, and streamlining cross-border payments. With a client base spanning over 250 financial institutions and leading private equity firms, we deliver scalable solutions that enhance risk management and drive operational performance. Through strategic partnerships with Goldman Sachs, Wells Fargo, FNBO, Q2, and Jack Henry, we provide best-in-class capabilities to help clients achieve their financial objectives in an ever-evolving market.

With a team of seasoned professionals comprised of decades of industry experience, Derivative Path offers a flexible, hybrid work environment to its 125+ employees with the ability to work remotely in Canada. The Company is dedicated to building a diverse environment and has an unwavering commitment to creating a sense of belonging for all employees.

The Opportunity

We are looking for an Applied AI Engineer to join the AI Lab team within DerivativeEDGE. Reporting to the AI Lab lead, you will work closely with Engineering, Product, and domain experts to design, build, and ship AI-powered features in a complex, high-stakes financial environment. This is a hands-on engineering role. You will move between experimentation and production, work through ambiguous problems, and deliver AI capabilities that real clients use. Generic approaches do not get you far here. The expectation is that you learn the domain, move with urgency, and build things that hold up. The core of this role sits at the intersection of Generative AI, Agentic Workflows, and Data Engineering: building LLM-powered solutions, designing agents that can reason and act across complex workflows, and making sure the right data is available to support it all. Applied to financial derivatives, these are genuinely hard problems worth solving.

What You Will Do

• Build and ship LLM-powered features across the DerivativeEDGE platform, working directly with domain experts to translate complex financial workflows into reliable AI capabilities.
• Design and implement agentic workflows that can reason, act, and recover gracefully across multi-step processes in a production environment.
• Own the data engineering layer that feeds AI systems: pipelines, retrieval architectures, context design, and data quality.
• Move fluidly between experimentation and production. You will prototype quickly, evaluate honestly, and know when something is ready to ship.
• Contribute to the AI Lab’s broader technical direction, including evaluations, tooling, MLOps practices, and the patterns the team builds on.
• Depending on where projects take you, work may also touch NLP, model fine-tuning, synthetic data, or reinforcement learning. Curiosity and a willingness to build in new areas are expected

About You

• You are someone who moves with purpose. You form a view based on what you know, test it against reality, and adjust as you learn. Ambiguity is not a blocker for you; it is just the nature of early-stage problems.
• You are hands-on by preference. Writing code, building pipelines, running experiments: that is where you do your best thinking.
• You are a quick study. Financial derivatives is a specialized domain and we do not expect you to know it coming in. What we do expect is genuine curiosity, because the depth you develop here will directly shape the quality of what you build.
• You stay constructive. This is a team working on consequential problems in a demanding environment. When things go sideways, you focus on the path forward. Collaboration and good energy matter.
• You are pragmatic about tools and languages. You reach for whatever the project calls for and stay open to better options as they emerge.

Qualifications

• Building with LLMs: prompt engineering, RAG, fine-tuning, agents, or inference pipelines
• Data engineering: designing and building pipelines that feed real workflows
• ML or data science work, especially in complex or data-constrained environments
• Working knowledge of Python and common AI/ML frameworks (PyTorch, HuggingFace, LangChain, or similar)
• MLOps or production AI experience: getting models out of notebooks and into the real world
• Cloud platform experience (Azure, AWS, or GCP)
• Experience with reinforcement learning or financial derivatives is a bonus, not a baseline.

Location

• Canada

Benefits

• Competitive bonus, base salary, and equity compensation
• 23 days of PTO
• Fully remote
• RRSP contribution at 3%
• Competitive health benefits

The expected salary for this position is $110k - $150k CAD and is eligible for a discretionary bonus and equity. We will consider your skills, experience, and location when determining your pay.

---—————————————————————————————————————

Derivative Path is an equal opportunity employer and does not discriminate based on any of the following: race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Derivative Path offers a comprehensive benefits package, including health, dental, vision, retirement plan, contribution, and a generous paid time off policy.

CSC Generation is the AI-native holding company re-engineering omnichannel retail. We acquire iconic brands and transform them with Genesis, our operating platform combining a Data Fabric, Automation Engine, proprietary tools, and shared services to modernize operations, elevate customer experience, and expand margins. With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and others that serve as real-world innovation labs.

Reports to: VP, Performance Marketing

Location: Toronto, ON (Hybrid) preferred

About the Role

As our AI Solutions Engineer, you will build, deploy, and scale AI-powered tools and automations across CSC Generation’s portfolio of brands. This is a hands-on role that connects AI capabilities with real business processes — you will partner directly with teams, identify where automation creates leverage, and ship solutions that stick.

You will start in performance marketing and expand into operations, creative, and logistics wherever AI can unlock efficiency and scale. Success in your first 6–12 months means production automations are live, teams across multiple departments are actively using them, and measurable reductions in manual work are documented.

What You’ll Do

• Build and deploy AI tools and automations across brands, including image processing, feed optimization, content generation, reporting, and process streamlining.
• Connect software systems and APIs to create integrated workflows that scale across multiple brands with minimal reconfiguration.
• Work directly with teams across departments to understand their manual processes and build AI-powered solutions that replicate and improve them.
• Write scripts (Python, JavaScript) and design AI workflows using platforms like Claude, ChatGPT, and workflow automation tools (n8n, Zapier, Make, or similar).
• Cross-connect data across platforms including Google Ads, Meta Ads, Google Analytics, Google Merchant Center, content management systems, and image libraries.
• Scale proven tools to additional brands by adapting validated solutions for cross-brand deployment.
• Train non-technical teams on AI tools and ensure sustained adoption and productivity gains.
• Continuously identify high-impact automation opportunities by networking across the organization and prioritizing by ROI.

Required Qualifications

• 2-5 years of experience building automations, integrations, or AI-powered tools in a marketing, e-commerce, or operations environment.
• Proven experience building autonomous AI agents and architectures, moving beyond standard, linear workflow flows (e.g., n8n, Zapier) to design stateful, dynamic AI systems.
• Strong working knowledge of LLMs (Claude, ChatGPT, etc) nd the ability to design reliable, production-grade agentic workflows, prompts, and tool-calling schemas.
• Comfortable writing Python and/or JavaScript to connect APIs, manage data pipelines, handle state, and build lightweight application layers for AI agents.
• Experience with workflow automation platforms (n8n, Zapier, Make, etc) as a component of broader automated solutions.
• Familiarity with digital marketing and e-commerce ecosystems, including platforms like Google Ads, Meta Ads, Google Analytics, or Google Merchant Center.
• Strong communication skills with a demonstrated ability to independently identify business friction, propose agentic solutions, and ship without heavy direction.

Preferred Qualifications

• Experience with n8n specifically.
• Hands-on experience infrastructure tools like MCP (Model Context Protocol) servers, LangChain, CrewAI, or similar agentic frameworks.
• Background in retail, DTC, or multi-brand e-commerce environments.
• Experience training or onboarding non-technical users on new tools.

Why Join

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

• Cross-Functional Impact: Work across marketing, e-commerce, creative, logistics, and operations. Your automations will touch every part of the business.
• AI-First Environment: This isn’t an AI experiment. Get hands-on with the most advanced AI tools in market — from workflow automation to LLM-powered systems — and build a modern skill set that sets you apart.
• Ownership from Day One: You will set your own priorities, identify your own opportunities, and ship solutions end-to-end. High performers are quickly entrusted with broader scope across the brand portfolio.
• Competitive Benefits: Comprehensive benefits including paid time off, RRSP match, group benefits, and employee discounts across portfolio brands.

Interview Process

1. Recruiter Screen - 30-minute call to cover background, role fit, and logistics.
2. Take-Home Challenge - Build a working automation flow demo (2-3 days, open book). We’re evaluating problem-solving and AI fluency, not memorized syntax.
3. Solution Review Interview - Walk us through your solution, then handle live modifications on the call. We’ll also assess how you communicate to non-technical stakeholders.
4. In Person Interview - Details and logistics will be arranged with your recruiter.
5. Reference Checks - We’ll ask for professional references and conduct checks in parallel with final steps.
6. Offer - We move fast for the right candidate.

$75,000 - $85,000 a year

CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].

For Ontario applicants, please note that this posting is for an existing vacancy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview

This role is designed for an AI-fluent individual contributor who helps shape how Elite identifies, evaluates, and applies AI across both enterprise functions and product. The position partners closely with leaders and delivery teams to guide ideation around AI and agentic automation use cases, helping teams move from opportunity framing to practical implementation paths.

The position combines hands-on technical depth with strong strategic judgment. It drives the exploration, experimentation, and rapid prototyping of emerging AI technologies, tools, and implementation patterns, while influencing the company’s broader AI direction through practical insight and demonstrated results. Rather than owning large-scale delivery directly, this role accelerates learning, informs decision-making, and helps establish scalable approaches that teams can adopt across the organization.

Work Arrangement:​Remote​

This role requires the individual to be based in ​Flexible across U.S. time zones​time zone.

Responsibilities

• Guide business, product, and technology teams through ideation for AI and agentic automation opportunities, helping frame use cases, value hypotheses, feasibility, and implementation approaches
• Drive exploration of emerging AI technologies, tools, and patterns to assess their applicability across enterprise and product scenarios
• Lead experimentation and rapid prototyping to validate new ideas, reduce uncertainty, and accelerate learning before broader investment or delivery
• Develop proof-of-concepts and reference implementations that demonstrate practical approaches for AI-enabled workflows, copilots, and agentic automation
• Influence enterprise and product AI strategy by surfacing insights from experimentation, identifying patterns, and recommending high-value opportunities and technology directions
• Partner with product, engineering, architecture, and business stakeholders to translate promising ideas into scalable implementation plans and adoption paths
• Help define practical standards, reusable patterns, and guardrails for responsible AI and agentic solution design
• Act as a trusted internal advisor on AI trends, tradeoffs, and emerging capabilities, bringing a pragmatic perspective grounded in hands-on experience
• Build organizational confidence and fluency in AI by helping teams understand what is possible, what is practical, and how to move forward effectively
• Reduce fragmentation by standardizing AI tools and approaches across teams while enabling innovation where it drives value
• Contribute thought leadership that strengthens Elite’s long-term AI vision while balancing innovation, practicality, security, and business value
• Perform other duties as assigned to support departmental and company objectives.​

Qualifications:

• Bachelor’s degree in Computer Science, Data Science, Engineering, Mathematics, or a related technical field, or an equivalent combination of education and hands-on experience
• 9+ years strong experience in AI/ML, software engineering, data platforms, solution architecture, or related technical roles, with demonstrated hands-on work in modern AI technologies
• Hands-on experience with Generative AI, including large language models, prompt engineering, retrieval patterns, orchestration frameworks, and AI-enabled workflow automation
• Demonstrated ability to explore new technologies quickly, build prototypes, and turn ambiguous ideas into practical recommendations and next steps
• Experience guiding cross-functional teams through technical discovery, use case shaping, experimentation, and early implementation planning
• Strong understanding of emerging AI patterns such as copilots, multi-step orchestration, agentic workflows, evaluation approaches, and human-in-the-loop design
• Ability to influence senior stakeholders and strategy through clear communication, credible technical judgment, and practical insight
• Experience balancing innovation with responsible AI considerations, including data governance, security, compliance, and operational practicality
• Ability to travel up ​ 10–25% ​ as business needs require
• Role requires the following physical capacity:​​Sedentary: primarily desk/computer work​
• Must be legally authorized to work in​​United States​; ​Elite does not provide employment sponsorship for this position​

Benefits:

• Competitive Compensation Package ($202,500-$225,000 base salary + variable component)
• Comprehensive Healthcare Coverage (Health, Dental, Vision)
• Retirement Savings Plan with an Employer Contribution
• Professional Development Opportunities
• Time Off
• Wellness Initiatives
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Elite may use technology, including artificial intelligence-enabled tools, to assist in aspects of the recruiting and employment process. These tools are used to support, but not replace, human decision-making.

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.

Harbor Labs is a new team within Harbor focused on solving hard AI implementation problems in the legal market. We have strong hypotheses about what works, but we’re building this like a startup: learning as we go, adjusting direction based on what the market tells us, and staying flexible about how we operate.

We’re looking for a Director of AI Engagements to lead our most important client relationships and set the strategy for how we deploy AI in production. This is a senior role for someone who can sit across the table from a GC or COO, shape the direction of an engagement, and then roll up their sleeves and build alongside the team to deliver it.

This is a leadership role, but not a hands-off one. You’ll own the strategy for your engagements and stay close enough to the work to configure systems, pressure-test outputs, and make the calls that determine whether AI actually sticks in a client’s day-to-day.

What Makes This Different:

Our edge is combining deep legal domain experience with product sensibility and strong engineering. We understand how legal teams actually work, what change management looks like in risk-averse environments, and how to build software that people will use. We also know the common pitfalls of enterprise software in traditionally low-innovation areas like law, and we’re determined to avoid them.

We focus on hard, novel problems where standard platforms fall short. The work is ambiguous, the solutions aren’t obvious, and that’s the point. As a senior leader here, you set the bar for how we approach those problems and how we show up with clients.

What You’ll Do:

• Own the strategy for your engagements. Shape what success looks like with the client’s leadership, define the roadmap, and make the prioritization calls. You’re accountable for the outcome and the relationship, not just the deliverable.
• Lead at the executive level. Be the trusted partner to GCs, COOs, and heads of legal operations. Translate where AI is heading into a concrete plan they can get behind, and bring skeptics along.
• Stay hands-on with the work. Configure systems, structure knowledge sources, write and refine prompts, design test cases, and validate outputs against real data. You lead from inside the work, not above it.
• Set direction for delivery. Define how an engagement is scoped, staffed, and sequenced. Work shoulder-to-shoulder with engineers and delivery leads to turn an ambiguous business problem into a production system.
• Design the operating model, not just the workflow. Figure out how AI changes the way a legal team operates: the processes, the roles, the governance. Redesign how the work gets done, then make the change actually happen.
• Drive architecture and integration decisions. Partner with engineers on how AI fits into client tech stacks: APIs, data flows, security and compliance requirements. Hold the line on what’s production-grade.
• Help build Harbor Labs itself. This is a ground-floor leadership opportunity. You’ll shape how we sell, how we deliver, who we hire, and where we go next.

What We’re Looking For:

• You operate like an owner. You’ve run engagements, programs, or a function end-to-end and been accountable for the result. You set direction when there isn’t one and you don’t wait for permission to fix what’s broken.
• You lead from the front, hands on the work. Seniority hasn’t pulled you away from the details. You’re as comfortable in a configuration screen or a prompt as you are in a boardroom, and you believe the two can’t be separated.
• You’ve delivered real change in how teams work. You understand legal operations, professional services, or a comparable environment, and you’ve redesigned how people actually do their jobs, not just shipped a tool.
• You’re deeply fluent in AI, but not captured by hype. You understand how these systems work in production: RAG architectures, agentic workflows, prompt engineering, evaluation methods. You know how to separate signal from noise when every vendor claims to be the next breakthrough.
• You hold current model-provider credentials. Anthropic Academy certifications (AI Fluency: Framework & Foundations, Claude Code, Building with the Claude API, Model Context Protocol) are a strong plus, and current OpenAI Academy coursework counts too. We treat these as a real signal, not a checkbox: they show you’re building with today’s tools, not describing yesterday’s.
• You’re technical-adjacent and unafraid of it. You don’t need to write Python all day, but you can read an API doc, reason about a system architecture, and have a credible conversation with engineers about tradeoffs.
• You command a room at any level. Executive presentations, working sessions with skeptical users, hard conversations about scope and risk. You build trust fast and hold it under pressure.
• You’re relentlessly practical. You care about what works in production and what changes client behavior, not what sounds impressive in a deck.
• You’re comfortable with ambiguity. Harbor Labs is new and the market is evolving. You’ll set the playbook, not follow one.

Nice to Have:

• Senior experience in legal operations, legal technology, or a transformation/innovation function
• Track record leading client engagements in consulting or professional services
• Experience at a product company (product, solutions, or delivery leadership)
• Hands-on experience with a broad range of AI development tools and LLM APIs

Why Harbor Labs:

We’re a small, senior team working on hard problems with clients who are serious about deploying AI in production. The work is hands-on, the ownership is real, and the leadership you exercise here will directly shape what this team becomes.This is early. You’ll have meaningful input into the strategy, the team, and what Harbor Labs grows into.

How to Apply:

Send us a note about why this role interests you and an engagement or initiative you led that you’re proud of, ideally one where you set the strategy and stayed close to the work. Examples and references matter more to us than a polished resume.

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.