At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least August 16th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description:

In the GFiber Finance Operations team, you will operate in a dynamic environment where you will take ownership of processes, optimizing them and addressing challenges within our business operations.

This team is responsible for key functions such as Procure to Pay, Travel and Expenses, Order to Cash, and Revenue Assurance. You demonstrate exceptional performance in enhancing operational efficiency and scalability while possessing a thorough understanding of business processes and their underlying systems. Your attention to detail ensures the quality of our operations, and you proactively work to mitigate operational risks. You will collaborate with our outsourcing partners, suppliers, and cross-functional teams, including Google Procurement, Accounting, and all functional buyers within GFiber.

In this role, you’ll:

1. Strategic AP Centralization & Vertical Governance

• Lead the end-to-end centralization and stabilization of diverse corporate verticals into the core P2P framework.
• Navigate organizational ambiguity to design, map, and implement unified, standardized ingestion and payment workflows across newly absorbed business lines.
• Act as the primary internal consultant and business partner to cross-functional leadership, aligning decentralized departmental needs with corporate financial controls.

2. Payment Operations & Card Management

• Oversee comprehensive global Accounts Payable and payment operations, establishing best-in-class metrics for accuracy, cycle time, and vendor satisfaction.
• Take ultimate ownership of advanced payment exceptions, identifying root causes of bank, settlement, or technical integration failures and implementing definitive solutions.
• Manage the corporate virtual card process to maximize rebate captures, tighten financial security, and optimize working capital deployment.

3. System Ownership, Defect Resolution & AI Innovation

• Serve as the functional business owner for our core P2P systems, driving the transition, optimization, of our unified SAP & CoupaP2P ecosystem.
• Proactively drive system enhancements and critical software defects to resolution; actively partner with IT, Engineering, and software vendors to troubleshoot technical bugs rather than just logging tickets.
• Evaluate, pioneer, and leverage AI capabilities—including automated invoice ingestion, smart matching engines, and intelligent fraud detection—to scale operations horizontally without expanding human overhead.

4. Process Improvement & Continuous Optimization

• Cultivate a culture of continuous process improvement, continuously evaluating existing workflows to strip out waste, automate repetitive tasks, and design lean operational playbooks.
• Establish, monitor, and report on advanced operational KPIs, scaling the department from a reactive queue-management team to a proactive model of operational excellence.

At a minimum we’d like you to have:

• Bachelor’s degree in Finance, a related field, or equivalent practical experience.
• 7 years of comprehensive, progressive experience in Procure-to-Pay (P2P), Accounts Payable management, or Financial Operations.
• 7 years of experience utilizing, configuring and implementing SAP is required.
• 5 years of experience managing Accounts Payable (AP) operations and offshore vendor relationships to ensure efficient, accurate processing and service delivery.

It’s preferred if you have:

• 7 years of experience configuring, implementing, and optimizing Coupa Procure-to-Pay systems to drive overall workflow efficiency.
• Demonstrates a high degree of autonomy, setting strategic priorities, executing complex projects, and driving cross-functional alignment without direct oversight.
• Proven ability to navigate fluid environments by taking unstructured or broken processes and building scalable, compliant operational frameworks.
• Leverages modern technologies like AI, automation, and OCR to identify technical system enhancements, resolve software defects, and streamline financial workflows.
• Combines exceptional attention to detail and strong interpersonal skills with a proven track record of managing competing priorities and resolving complex challenges.

The US base salary range for this full-time position is between $121,600 - $177,800 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google’s Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC’s “Know your rights: workplace discrimination is illegal” (PDF).

It’s important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing ouraccommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Strategic Sourcing Senior Manager.

About the job

Twilio is seeking a motivated Strategic Sourcing Senior Manager with experience in indirect sourcing (tech and corporate sourcing) to support a subset of our categories such as  Software, Sales and Marketing, External Workforce, Professional Services, HR, Events, and Travel. The candidate should have strong procurement skills, analytical and financial acumen and communication capabilities with a hands-on passion to dive-deep into the details while also developing the overall category strategy. Additionally, candidate must have skills in managing large-scale procurement improvement projects, the ability to quickly navigate complex negotiations, and a strong contracting capabilities.

Responsibilities

In this role, you’ll:

• Develop plans on cost savings strategies for various categories – primarily focusing on sourcing and qualification of third-party vendors, and  supplier consolidation to high value vendors.
• Partner with stakeholders to fully understand business roadmaps and create sourcing pipeline & developing supplier strategy / plan for your categories.
• Gaining understanding of industry trends to make educated recommendations about pricing, competition, supplier optimization, and market compression.
• Lead the negotiation of contracts with new suppliers and/or the renegotiation of existing contracts to accomplish lowest total cost of ownership, meet savings objectives, all while balancing stakeholder/business priorities.
• Continuously measure, manage and improve supplier actual performance against negotiated SLA.
• Driving request for information (RFI) and request for proposals (RFP) with vendors, overseeing review of the proposals with business, compliance, security and legal teams and managing the entire bid to business award to contract execution process.
• Manage and influence internal stakeholders to make the best business decisions that optimize value,  cost, and vendor performance.
• Quickly adapt and support other categories as needed which could include professional services, HR and benefits, real estate and workplace, legal services, software, cloud, meeting and events, and travel.
• Deliver on complex S2P improvement projects or other improvement projects.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• A Bachelor Degree in Business, Supply Chain, Finance, Engineering and/or Operations including 7+ years’ experience in a senior procurement role.
• Experience building and executing category strategies to deliver savings.
• Experience negotiating complex and high stakes buy side contracts.
• Strong analytical and finance capacity developing operational metric dashboards, Financial analysis, and Spend Data.
• Experience practicing best-in-class procurement processes (category management, bench-marking, should-cost models, RFX, reverse auction, contracting, etc.).
• Proven record of measuring KPIs, developing scorecards, reports, and driving Quarterly business review (QBR) process to monitor sourcing and supplier performance.
• Deep knowledge of key contract language and terms and strong understanding of structuring and drafting various contracts including MSAs, DPAs, maintenance agreements and Service orders.
• Excellent communication and executive presence, extremely organized.
• A demonstrated track record of successful cross-functional leadership, collaboration, and relationship building.
• Proven experience structuring and negotiating varied commercial models, including consumption/usage-based pricing, fixed-fee structures, variable tiering, and performance-incentivized models.

Desired:

• Master’s Degree in Business, Supply Chain, Finance, Engineering and/or Operations.
• Experience leveraging Oracle, Ironclad, and Oracle procurement & ERP systems for vendor spend management.
• Specify education, previous job experience, certifications, technical skills and soft skills required.

Location

This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

We prioritize connection and opportunities to build relationships with our stakeholders and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Company Description

About IQEQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Job Description

This role is fully remote within the UK

As a administrator, you will support the administration of a diverse portfolio of international private clients, ensuring the accurate and timely delivery of trust administration services. Working alongside experienced professionals, you will build strong client relationships, maintain high service standards, and contribute to the smooth day-to-day operation of the team while developing your technical knowledge and expertise.

What You’ll Do

• You will administer a portfolio of trust and private client entities, ensuring all client deliverables are completed accurately and on time.
• You will build and maintain strong relationships with clients and internal stakeholders while delivering a high standard of client service.
• You will maintain accurate client records, prepare documentation, and ensure all activities comply with internal policies and regulatory requirements.
• You will collaborate with colleagues to support day-to-day trust administration, identify process improvements, and contribute to operational efficiency.
• You will develop technical knowledge through ongoing learning and support senior team members with client projects and administrative activities.

What we offer

• Base Salary: Competitive pay based on role, qualifications, experience, and market standards
• Annual Bonus: Performance-based discretionary bonus paid annually
• Referral Rewards: Bonus for employees who successfully refer candidates
• Pension Contributions: Employer contributes 7%–12% of basic salary depending on level
• Insurance Benefits: Medical, dental, life assurance, and income protection coverage
• Additional Benefits: Paid leave, hybrid working, wellness programs, and recognition schemes

Qualifications

• You have experience in a similar role and can apply relevant knowledge effectively.
• You communicate clearly and professionally, both verbally and in writing.
• You are flexible and work effectively as part of a team.
• You can prioritize multiple tasks and manage competing deadlines efficiently.
• You work accurately under pressure, demonstrating strong analytical skills and attention to detail.

Additional Information

Our commitment to you and the environment

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – CPT-11375 Logistics Compliance & Administrative Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing third-party logistics (3PL) company specializing in the storage and shipment of chemicals is seeking a Logistics Compliance & Administrative Support Virtual Assistant to provide back-office support across data entry, compliance documentation, and general administrative operations.

The primary objective of this role is to take recurring administrative and documentation responsibilities off the owner so she can focus more heavily on CEO-level responsibilities and scaling the business. The VA will work within the company’s existing systems and processes, with direct training provided by the client.

This is primarily a back-office position with limited client-facing responsibilities initially. The ideal candidate is highly detail-oriented, dependable, comfortable working with operational data and documentation, and capable of learning logistics and warehouse workflows quickly.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Compliance & Documentation

• Assist with preparing, reviewing, organizing, and maintaining compliance documentation

• Ensure required records and supporting documents are complete and properly filed

• Maintain organized digital records for operational and compliance purposes

• Track outstanding documentation and follow up internally as needed

• Assist with additional compliance-related administrative tasks according to company procedures

Data Entry & WMS Support

• Enter and maintain accurate operational data within company systems

• Work within the company’s Warehouse Management System (WMS) following established procedures

• Review information for completeness and accuracy before entry

• Update records as warehouse and logistics activity progresses

• Identify missing or inconsistent information and escalate issues when necessary

Logistics & Operational Support

• Assist with administrative workflows related to warehousing, shipping, and supply chain operations

• Maintain internal trackers and operational records

• Support documentation associated with inbound and outbound shipments

• Help keep logistics information organized and current

• Assist with additional back-office coordination as assigned

General Administrative Support

• Maintain spreadsheets, files, and business documentation

• Assist with routine administrative projects

• Prepare basic reports and summaries as requested

• Support the owner with recurring operational tasks

• Take on additional responsibilities as processes are learned and the role expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous data entry and back-end/administrative support experience required
• Logistics, warehousing, supply chain, or 3PL experience preferred
• Previous experience working within a Warehouse Management System (WMS) strongly preferred
• Extensiv WMS experience is a plus but not required
• Zoho experience preferred
• Experience handling compliance or operational documentation preferred
• Strong Microsoft Office skills
• Strong written English communication skills
• Ability to handle sensitive business and operational information appropriately

IDEAL CANDIDATE PROFILE

• Extremely detail-oriented and accurate

• Organized and comfortable working with documentation and data

• Dependable with strong follow-through

• Proactive and able to work independently after training

• Comfortable learning established processes and systems

• Able to manage repetitive tasks without sacrificing accuracy

• Interested in growing with a scaling logistics company

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Warehouse Management Systems (WMS)

• Extensiv WMS

• Zoho

• Microsoft Office

• Microsoft Excel

• Microsoft 365

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 8:00 AM – 12:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 8 AM-12 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Strong Spoken and Written English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

This role is for someone who has led delivery or operations inside a digital agency or studio that builds websites, web apps, or custom software for clients. That experience is the core requirement. Who We Are

Urban Insight is a leading digital agency creating innovative websites and web applications for organizations that make a difference. We specialize in solving complex problems through website strategy, design and development using open source content management systems (primarily, Drupal and WordPress, and headless architectures). Our clients include some of the most well known museums, nonprofits, universities, cities and more.

Urban Insight has been in business for 25+ years and continues to expand each year. We thrive on having a professionally rewarding environment where team members are encouraged to grow.

Opportunity

The Vice President of Operations (remote, U.S. based position) reports directly to the CEO and is the company’s number two. As the VP of Ops you will have two core responsibilities: (1) be the operational catalyst and strategic navigator of our organization and (2) lead the delivery organization as our core revenue engine.

In this pivotal role, you will be a thought partner to the CEO and executive team in driving the company forward. You will lead the efficient execution of our business strategies, ensuring the seamless integration of our operations, and fostering a culture of excellence and innovation. Revenue functions sit within your view from day one, but they are a secondary priority. Your first mandate is to strengthen delivery and internal operations. As those mature, you will take on a larger operational role across the revenue functions.

This role is ideal for a motivated, energetic leader with a high sense of urgency who wants to help take an organization to the next level.

Responsibilities

• Delivery Leadership: Own the delivery organization as a revenue-generating engine: accountable for project execution quality, on-time and on-budget performance, resource allocation, and margin. Define delivery standards, own capacity planning against project demand, and ensure the PM function is structured and resourced to lead complex engagements end to end.
• Business Cadence & Strategic Execution: Own and operate the company’s planning and execution system (EOS) annual goal-setting, quarterly rock planning, and weekly leadership rhythms. Translate strategic direction into clear execution plans, drive the leadership team to results, and hold leaders accountable to their commitments. Serve as a thought partner to the CEO on strategy and the operational levers that enable sustainable revenue growth.
• Internal Operations: Develop and scale internal processes and systems across the business (tooling, workflow, and admin), ensuring the organization runs efficiently and can support continued growth.
• Talent & Culture: Own recruiting, onboarding, and performance management to consistently hire and retain A players at every level. Lead employee engagement and culture as an ongoing operational function. Own the employee experience from hire to departure, including the HR processes that support it.
• Operations & Business Metrics: Own the company’s operational performance metrics including utilization, project margin, revenue mix, pipeline health, and capacity. Build visibility into the right agency levers, interpret trends, and drive data-informed decisions that optimize how the business performs with its current resources.
• Leadership & Management: Coach and develop the next layer of leaders into effective department owners. Close the gap between strategy and execution by ensuring leaders have clear plans, the right support structure, and real accountability for results.
• Revenue Functions: As a secondary priority to delivery, coach and manage sales, business development, marketing and estimating functions to drive profitable new business via RFPs and direct sales, and harmonious and consistent handoff from sales to delivery.

Qualifications

• 10+ years of operations and leadership experience, including time operating as a senior leader reporting to a COO or CEO.
• At least half of those years in a digital agency or studio that builds websites, web apps, or custom software for clients (such as a web or digital design agency, software consultancy, or product studio), with 20 to 150 employees. Experience with WordPress and/or Drupal projects is a plus.
• Direct experience leading the delivery of complex website and web application projects, including client interactions and relationships.
• Demonstrated success building and running internal and people operations that supported profitable growth.
• Proven leadership of a multi-team organization, with accountability for managing managers (not only individual contributors).
• Exposure to revenue functions in an agency context.

Success Metrics

In the first 90 days:

• Develop gap analysis of key areas for improvement and investment for the Company, with a focus on delivery.
• Deliver a one-year project plan with a clearly prioritized set of initiatives to improve and enhance key functional areas that you lead.
• Ownership of short-term and long-term forecasting.

In the first year:

• Delivery: Project margin improved by 3 to 5 percent year over year. On-time and on-budget delivery measured consistently and trending up.
• Operations: Utilization, capacity, and pipeline health measured and reported on a regular cadence, with clear targets in place.
• Client operations: Gross and net client and revenue retention consistently measured and held at 90 to 95 percent. A growing roster of reference-able clients and strong client satisfaction scores.
• People and culture: Top performers engaged and retained, with employee retention consistently measured and maintained.
• Leadership: Development plans created for each direct report, with accountability for completion.
• Revenue Functions (as the secondary mandate activates): A consistent, documented sales-to-delivery handoff, a clear business development process and operations, and timely, high-quality completion of estimates and proposals.

Location & Availability

• This position is available for fully remote or hybrid work. Our office is located in sunny Los Angeles, CA.
• We ask for core overlap from 9am to 3pm Pacific so the leadership team can collaborate in real time; the balance of the day is flexible across U.S. time zones.

Compensation

• Total annual compensation $160,000-200,000 (salary + target bonus [based on company and personal performance])
• Paid time off (20 days off)
• Holiday time off (10 days per year).
• Health, Dental and Vision insurance (95% employer-paid for you).
• Company-sponsored 401(k) plan with employer match (after 90 days).

About Urban Insight

• Urban Insight is a Los Angeles-based digital agency with ~30 team members. https://www.urbaninsight.com/
• We are on a path to profitably 10x revenue in 10 years while working on meaningful projects for clients that make a difference.
• We work with some of LA’s best-known institutions, such as LACMA, The Broad, University of Southern California, City of Los Angeles, and the Japanese American National Museum.
• We’re the top-ranked Web development and Drupal agency in Los Angeles, according to Clutch, an independent analyst. Have a look at what our clients say about us: https://clutch.co/profile/urban-insight
• We help our clients with beautiful and flexible websites and web apps. We do this by providing strong project leadership, honest advice, thoughtful user-centered design, and technical best practices.
• We take on cutting edge, challenging projects for appreciative clients, and have a supportive and team-based approach to projects.
• We plan, design, and create innovative websites, and we often use open source web content management systems like Drupal and WordPress, with headless architectures.
• We have a clearly-defined project management methodology and case management system. We strive to be the most organized environment in which you’ve ever worked.

Why Work at Urban Insight

• Join a dynamic and collaborative team where your leadership makes an impact.
• We offer a flexible working environment - work from anywhere in the United States.
• Average employee tenure is 6.5 years.
• We’re stable and growing. We’ve been in business for 25+ years, and continue to grow each year.
• The right candidate will find numerous opportunities for growth.
• We allocate resources and time for training and professional development.
• We have regular events to keep the team connected: Lunch & Learns, Office Hours, Game Breaks.
• There are many more reasons: https://www.urbaninsight.com/careers

To Apply

Please apply on this page. This position is open until filled.

Thank you for your interest in working with us at Urban Insight.

About LeafLink

LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we’re defining the way thousands of cannabis brands, distributors, and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $5 billion in wholesale cannabis orders annually.

Our team, backed by funding from leading VC’s, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology.  LeafLink was named one of Inc. 5000’s ‘Top 5000 Fastest-Growing Private Companies’; one of Fast Company’s ‘Top 10 Most Innovative Companies in Enterprise for 2020’, joining the ranks of Amazon, Slack, and VMWare; one of Built In NYC’s ‘Best Places to Work in 2021’; 2024 Fast Company’s Best WorkPlaces for Innovators for Banking, Finance, and Fintech category; 2024 Green Market Report Award for Best Fintech in cannabis - and we’re just getting started!

The Role

LeafLink is seeking a Business Operations Associate to work across an array of projects and cross-functional initiatives. Reporting directly to the Head of Business Operations, this role is highly versatile: you’ll parachute into different parts of the business, clean up messy flows and processes, and plug into systems to get them running smoothly. You are as comfortable diving into data to find answers as you are rolling up your sleeves to execute directly.

You’ll leverage both quantitative and qualitative data to shape strategy, drive decisions, and build buy-in across the organization. No task is too small: you don’t mind digging into disparate, messy, or incomplete data, and you frequently raise your hand to pick up projects in need of an owner. This individual will spend meaningful time on our core marketplace and banking offerings, so experience or exposure to those verticals is a plus.

The position is fully remote.

What You’ll Be Doing

• Perform ad hoc market analyses and fill operational gaps
• Assist in the development and maintenance of various SOPs and metrics for operations workflows, market launches, revenue-generating initiatives, and more
• Lean-in to lead cross-functional initiatives across Sales, Marketing, Product, Operations, Public Policy, and Finance as needed
• Communicate plans and outcomes to a broad range of internal stakeholders, both through written communications or presentations
• Assist in identifying trends, patterns, and opportunities to enhance business performance and decision-making processes
• Prepare biweekly reports on operational performance for key business lines, including marketplace and banking
• Deep dive into data to identify trends, patterns, and opportunities, and translate findings into actionable recommendations
• Clean up and improve existing operational processes and systems (e.g., CRM/data hygiene, reporting infrastructure) as gaps are identified

What You’ll Bring to the Team

• 4-5 years of experience working at startups, preferably in FinTech or B2B platforms
• High proficiency in Excel Salesforce, and Claude.ai, with the ability to analyze data and generate insights
• Thrives in ambiguity and loves creating structure amid chaos
• Extremely organized and detail-oriented, with strong written and verbal communication skills
• A bias toward action: you love problem-solving and are always looking for better, more efficient ways of doing things
• Proven ability to coordinate and collaborate across multiple teams and stakeholders
• A positive attitude and belief that no task is too small
• You excel in a fast-paced startup, and you thrive in a market that is constantly evolving and changing
• Knowledge or interest in the cannabis industry and related policy is a plus

LeafLink Perks & Benefits

• Flexible PTO - you’re going to be working hard so enjoy time off with no cap!
• A robust stock option plan to give our employees a direct stake in LeafLink’s success
• 5 Days of Volunteer Time Off (VTO)- giving back is important to us and we want our employees to prioritize cultivating a better community
• Competitive compensation and 401k
• Comprehensive health coverage(medical, dental, vision)
• Commuter Benefits through our Flexible Spending Account

LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here .

Base salary range

$65,000—$85,000 USD

Medical Operations Assistant (Remote)The IMA Group is looking for a highly organized Medical Operations Assistant to support our growing Occupational Health team.

Headquarters: worldwide
URL: http://www.brfood.us

Senior Remote Team Leader — Accounting, Data & Operations

 Food Services Inc. — Wholesale meat and restaurant supply distributor based in Los Angeles, California
Remote Contractor Position
Compensation

Starting base compensation: $2,500 USD per month

This position includes opportunities for:

* Performance bonuses
* Responsibility-based increases
* Leadership increases
* Additional compensation for taking ownership of major business functions

A strong performer can grow the base compensation to approximately $3,000 per month within the first year, in addition to applicable performance bonuses.

Compensation growth will be based on measurable responsibility, performance, accuracy, leadership, and the ability to independently manage important areas of the business.

About the Role:

We are looking for a senior-level Accounting & Operations Team Leader who can take ownership of daily workflows, work independently, review the work of others, and turn business data into clear actions and decisions.

This is not a basic data-entry position.

We are looking for someone who can operate at a top 10% performance level — someone who can analyze, review, identify problems, follow up, and help improve the way the team works.

The right person should be comfortable managing both people and data in a fast-moving business environment.

Key Responsibilities

You will be responsible for helping lead and review daily accounting and operational workflows, including:

* Reviewing and analyzing large amounts of business and financial data
* Identifying errors, discrepancies, trends, and opportunities
* Reviewing team members’ work for accuracy and completion
* Purchase Order vs. Vendor Bill analysis
* Vendor pricing and quantity discrepancy review
* Accounts receivable and customer aging
* Vendor aging and accounts payable
* Inventory analysis and reconciliation
* Price updates and vendor price-list comparisons
* Creating and improving Excel reports and tracking systems
* Following up on unresolved issues until they are completed
* Helping organize team priorities and daily workflow
* Communicating clearly with management and team members
* Using AI and automation to reduce repetitive work and improve accuracy
* Developing better processes, controls, and reporting systems

We want someone who does more than complete a task. We expect you to understand the task, review the results, identify what is wrong, and recommend the next action.

Required Experience

Strong candidates should have professional experience with:

* QuickBooks
* Microsoft Excel — advanced level
* Financial data reconciliation
* Data analysis and reporting
* Purchase orders and vendor bills
* Accounts payable and/or accounts receivable
* Reviewing and auditing work for accuracy
* Managing multiple priorities
* Team leadership or senior-level responsibility
* Strong written and spoken English

You must also be comfortable working daily with:

* Zoom
* ClickUp
* QuickBooks
* Microsoft Excel / Google Sheets
* Remote desktop and cloud-based systems

AI & Automation Experience

We are especially interested in candidates who already understand how to use modern technology to improve their work.

Experience with any of the following is highly valued:

* ChatGPT or other AI tools
* AI-assisted data analysis
* Workflow automation
* Excel automation
* Macros
* Automated reporting
* Process improvement
* Building repeatable systems and procedures

You do not need to be a programmer, but you should understand how AI and automation can help a business work faster, more accurately, and with fewer manual steps.

Leadership Expectations

This is a Team Leader role.

You should be able to:

* Take ownership without waiting for constant instructions
* Review other team members’ work
* Identify mistakes before they become larger problems
* Prioritize tasks based on business importance
* Communicate problems clearly
* Follow up until issues are resolved
* Train and guide junior team members
* Keep management updated with meaningful information
* Separate urgent issues from routine tasks
* Look for opportunities to improve existing processes

We are looking for someone who asks:

“What does this data tell us, what is the problem, and what action should we take?”

—not simply:

“What task should I do next?”

Work Schedule

Monday through Saturday

8-hour shift per day

The position operates according to Pacific Time (Los Angeles), and candidates must be able to work consistently within the assigned schedule.

Because this is a remote leadership position, reliability, attendance, responsiveness, and availability during working hours are extremely important.

Equipment Requirements

You must have a professional remote-work setup capable of supporting all-day Zoom, QuickBooks, remote-hosted environments, Excel, ClickUp, and other business applications simultaneously.

Required:

* Business-class laptop or desktop
* Intel Core i7 / AMD Ryzen 7 or equivalent
* 32GB RAM minimum
* 1TB NVMe SSD preferred
* Dual monitors
* Reliable high-speed internet
* Wired Ethernet strongly preferred
* Quiet and professional workspace

 

Candidate Assessment

Before moving forward, qualified candidates will complete a practical assessment.

The workbook contains:

Sheet 1 — Purchase Order
Sheet 2 — Vendor Bill

Your assignment is to analyze the two documents and identify the differences, discrepancies, and anything else you believe management should know.

Assessment workbook:
https://docs.google.com/spreadsheets/d/1H2UFgxxF1DbBJvoYJFNCnyGY_WsRKqvU/edit?gid=1320818024#gid=1320818024

Assessment Rules

1. Do not delete or modify the original sheets.
2. Preserve all original sheets for audit purposes.
3. Do not convert formulas to values.
4. Your workbook must remain fully auditable.
5. Show your analysis, calculations, and logic inside the Excel file.
6. Do not simply identify differences — demonstrate how you think about the business impact and what should be reviewed or followed up on.

How to Apply

Email your completed assessment workbook in .xlsx format to:

assessments.brfoodus@gmail.com

Subject: Assessment

Attach the completed Excel file.

We are looking for candidates who can demonstrate accuracy, analytical thinking, ownership, leadership, and strong business judgment through their work.

 Food Services Inc.
Los Angeles, California

 

 

https://docs.google.com/spreadsheets/d/1H2UFgxxF1DbBJvoYJFNCnyGY_WsRKqvU/edit?gid=1320818024#gid=1320818024

 

To apply: https://weworkremotely.com/remote-jobs/food-service-specialties-back-office-support-1

At Curai, we believe that access to high-quality healthcare is a fundamental human right, not a privilege. Our mission is to radically transform healthcare by harnessing the power of artificial intelligence and clinical expertise to make care more affordable, accessible, and effective for everyone.

Curai Health is an AI-powered, virtual multispecialty primary care clinic on a mission to improve access to care at scale. As the pioneer in deploying machine learning into clinical workflows, Curai Health enables its dedicated, specially trained clinicians to deliver primary care to more people at a fraction of the cost. Easy-to-use and convenient, Curai Health partners with insurers and health systems to keep patients engaged in their care over time, improving health outcomes and reducing costs.

Our company is remote-first and we consider candidates across the United States. Our corporate office is located in San Francisco. This is a Curai Health, Inc. position.

About the Manager of Clinical Operations role

The Manager, Clinical Operations is a hands-on operational leader who owns the real-time execution of Curai Health’s 24x7x365 virtual primary care clinic, operating across 50 US states plus the District of Columbia. Reporting directly to the Chief Operating Officer, this leader runs the day-to-day engine of the clinic: directly supervising the non-clinician care team, owning clinician scheduling and coverage, and driving patient queue flow and throughput against defined service level agreements.

This is an execution-first role for someone who runs toward operational problems, makes fast decisions under pressure, and holds a high bar for throughput and quality at the same time. Because Curai is an AI-first company, this leader is expected to be genuinely comfortable in AI-forward workflows — actively using AI tools to improve their own productivity and to make the entire care team more efficient. The Manager, Clinical Operations works closely with the Medical Director and clinical leadership but is independently accountable for the operational levers that keep the clinic staffed, moving, and meeting its targets. The ideal candidate thrives in a fast-paced, technology-forward environment and is energized by keeping a live clinic running smoothly.

Team Supervision (Non-Clinician Care Team)

• Directly supervise, coach, hire, onboard, and develop the non-clinician care team (medical assistants, prior authorization specialists, clinical operations specialists), setting performance expectations, quality standards, and productivity targets
• Build a positive, accountable, high-performing remote team culture, serving as the primary escalation point during operating hours, while coaching the team to adopt AI tools that raise individual and team efficiency

Clinician Scheduling & Coverage

• Own clinician scheduling and coverage planning across a 24x7x365 operation, building schedules across time zones, shifts, and visit types (async, live chat, audio-video), and managing PTO, shift swaps, and coverage gaps with clinical leadership
• Coordinate real-time staffing decisions and surge coverage, using data and AI-enabled forecasting to anticipate near- and medium-term needs and flag capacity risks

Clinic Flow, Queue Management & Throughput

• Own real-time patient queue management — monitoring, balancing, and prioritizing across visit types to meet SLAs — while driving throughput by reducing wait times, optimizing case distribution, and clearing backlogs
• Identify bottlenecks and implement process and AI-driven improvements to speed up care without sacrificing quality, making same-day staffing/prioritization calls and partnering with clinicians to keep their path clear for patient care

AI-Forward Ways of Working & Innovation

• Champion responsible, safe integration of AI tools into operational and care-team workflows, continuously identifying and rolling out AI-driven efficiencies while modeling AI use for personal productivity (reporting, analysis, communication, decision support)
• Partner with Product, Engineering, and Data Science on tooling and automation, maintaining a growth mindset to rethink how work gets done as AI capabilities evolve

Performance, Metrics & Financial Stewardship

• Develop, monitor, and report KPIs for clinic operations (SLA attainment, wait times, throughput, utilization, cost per visit), providing regular reporting and improvement recommendations to leadership
• Staff to demand within budget, stewarding labor and operational costs to support the clinic’s annual operating plan

Cross-Functional Collaboration

• Collaborate closely with the Medical Director, clinical leadership, Business Operations, and People Operations, and partner with Provider Operations on credentialing/licensing to support on-time starts and high-touch onboarding
• Build strong, respectful relationships with clinicians to support satisfaction and retention, communicating clearly across clinical and non-clinical audiences

What You’ll Need

• Bachelor’s degree required
• 5-7 years of experience in clinical or healthcare operations, including direct experience running the day-to-day operations of a clinic or medical group
• 3+ years of people leadership experience directly supervising non-clinician staff (e.g., medical assistants, prior authorization specialists, clinical operations specialists)
• Demonstrated ownership of clinician scheduling/coverage and/or real-time queue and throughput management
• Proven track record of improving operational KPIs (SLA attainment, throughput, utilization) in a fast-paced environment
• Comfort and enthusiasm working in AI-forward workflows, with a demonstrated ability to use AI tools to improve personal and team efficiency
• Comfort working in a 24x7x365 care delivery operation, including outside traditional business hours when required by the needs of the medical group
• Demonstrated success leading in a fully remote environment and collaborating cross-functionally

Preferred

• Master’s degree in healthcare administration, business, or a related field
• Experience in telehealth, virtual care, or digital health
• Experience in high-growth, rapidly scaling organizations
• Experience with workforce management and scheduling tools
• Hands-on experience deploying AI tools or automation to improve operational workflows

Salary: $140k-$150k/year

Compensation: The pay range listed for this position reflects what Curai Health reasonably and in good faith expects to pay at the time of posting. Actual base salary will depend on a variety of factors, including your qualifications and years of relevant experience.

Culture: A mission-driven team of talented colleagues who are committed to living our values, collaborating closely, and driving meaningful impact in healthcare.

Benefits:

• Comprehensive medical, dental, and vision coverage
• Flexible spending plans
• Responsible Vacation Policy
• 401k plan with employer matching
• 100% remote — work from home

Curai Health is an equal opportunity employer and is deeply committed to building a diverse and inclusive workforce. In keeping with our beliefs and values, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity, disability status, veteran status, or any other legally protected characteristic. To promote an equitable and bias-free workplace, we set competitive compensation packages for each position and do not negotiate on our offers. We are looking for mission-driven teammates who embody our core values and appreciate our transparent approach.

Beware of job scam fraudsters! Our company uses @curai.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be from Curai from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Centrifuge, we’re not just talking about tokenization; we’re making it real. In the past year alone, we’ve partnered with S&P Dow Jones Indices, announced the first tokenized S&P 500 Index Fund, brought Janus Henderson’s AAA CLO strategy onchain, and crossed $1.7B in TVL. We’re also well-funded, backed by leading investors such as ParaFi Capital, Greenfield, Circle Ventures, and Coinbase. We’re live across more than ten blockchains and building the open infrastructure for real-world assets at scale.

We’re looking for a hands-on IT & Platform Engineer to keep the systems behind all of this running smoothly. You’ll be the operational backbone of our engineering org, helping with cloud infrastructure, CI/CD, access management, and day-to-day platform work that keeps a fast-moving team shipping without friction. Working directly alongside our DevOps & Security lead, you’ll take real ownership of how we operate, from the requests that unblock people every day to the infrastructure projects that scale the platform. You’ll also work closely with Engineering to harden and evolve the systems that a growing base of institutional partners depends on.

The role

You’ll be the person who keeps a real production fintech protocol running day to day: handling the access requests, deployments, and infrastructure tasks that our engineering org depends on, and making sure nothing blocks the team from shipping. You’ll work directly with our DevOps & Security engineer in a small, high-trust team, taking ownership of the operational and platform work so it runs smoothly and predictably. You’ll touch more infrastructure in six months than most engineers see in three years, across GCP, Cloudflare, CI/CD, and multi-chain deployments. If you’re process-oriented, like owning systems and documentation, and want to build a serious platform/DevOps career in Web3, this is the role.

This is a hands-on platform and operations role. Day to day you’ll keep engineering and IT operations running; over time you’ll take on larger infrastructure projects end to end.

Essential Job Functions

• Respond to and resolve daily support requests from the team (Slack, tickets): the fast-turnaround work that keeps everyone unblocked.
• Manage user access and identity across the stack: Google Workspace, GitHub, Notion, 1Password, and other SaaS. Handle onboarding, offboarding, seats, licenses, and permissions.
• Administer SaaS and tooling: account provisioning, license management, and vendor tools day to day.
• Execute deployments and maintain CI/CD release pipelines (GitHub Actions across our repos).
• Operate and maintain cloud infrastructure on GCP (Cloud Run, IAM, Cloud Functions) and Cloudflare (DNS, WAF, Access).
• Create and maintain operational documentation and runbooks so common tasks are repeatable.
• Build and run monitoring and alerting across our applications and backend services.
• Take on infrastructure initiatives end to end: migrations, deprecations, environment hardening, and standing up hosting for new internal apps and databases.
• Learn Web3/blockchain operations hands-on.
• Work across European and US timezones in a fully remote, high-compliance environment where security and quality standards are high.

Tech stack: GCP, Cloudflare, GitHub Actions, Docker, Terraform, Python/Bash, plus Web3 tooling.

Education and experience

• 3+ years in DevOps, platform, infrastructure, or strong IT/sysadmin roles.
• Strong Linux/Unix fundamentals and scripting (Bash, Python).
• Hands-on cloud experience (GCP ideal): Cloud Run, IAM, networking.
• CI/CD experience, ideally GitHub Actions; solid Git/GitHub.
• Comfortable owning Cloudflare, DNS, and web-layer security.
• Excellent written English and a documentation-first, process-oriented mindset.
• Comfortable working with AI-assisted tooling to move faster (we lean on it heavily).
• Nice to have: Terraform/IaC, exposure to compliance frameworks (SOC2, ISO 27001), and curiosity about Web3/blockchain. Prior Web3 experience is a plus, not a requirement.

Working conditions

This is a full-time, permanent role. We work fully remote with a European base, generally around 09:00 to 17:00 local time, with the flexibility to overlap US hours when something needs it. There’s an annual learning budget for courses, conferences, and certifications, and the occasional out-of-hours moment when a production incident needs attention, typically only a handful of times a year and always with escalation support behind you.

Reasons to join

You’d own the operational backbone of a live fintech protocol with over $1B in real assets onchain, working directly alongside a senior DevOps and Security engineer, with room to grow into deeper infrastructure, security, and platform ownership. It’s hands-on Web3 and compliance-grade infrastructure experience you won’t get in many places, in a small, fast-moving, well-funded team, fully remote and flexible, with real autonomy over the systems you look after.

We may use AI tools to support parts of the hiring process, such as reviewing applications or assessing responses. These tools assist our team but do not replace human judgment; final hiring decisions are made by humans. If you’re excited about this role but your experience doesn’t line up with every point above, we still encourage you to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Curai, we believe that access to high-quality healthcare is a fundamental human right, not a privilege. Our mission is to radically transform healthcare by harnessing the power of artificial intelligence and clinical expertise to make care more affordable, accessible, and effective for everyone.

Curai Health is an AI-powered, virtual multispecialty primary care clinic on a mission to improve access to care at scale. As the pioneer in deploying machine learning into clinical workflows, Curai Health enables its dedicated, specially trained clinicians to deliver primary care to more people at a fraction of the cost. Easy-to-use and convenient, Curai Health partners with insurers and health systems to keep patients engaged in their care over time, improving health outcomes and reducing costs.

Our company is remote-first and we consider candidates across the United States. Our corporate office is located in San Francisco. This is a Curai Health, Inc. position.

About the Manager of Clinical Operations role

The Manager, Clinical Operations is a hands-on operational leader who owns the real-time execution of Curai Health’s 24x7x365 virtual primary care clinic, operating across 50 US states plus the District of Columbia. Reporting directly to the Chief Operating Officer, this leader runs the day-to-day engine of the clinic: directly supervising the non-clinician care team, owning clinician scheduling and coverage, and driving patient queue flow and throughput against defined service level agreements.

This is an execution-first role for someone who runs toward operational problems, makes fast decisions under pressure, and holds a high bar for throughput and quality at the same time. Because Curai is an AI-first company, this leader is expected to be genuinely comfortable in AI-forward workflows — actively using AI tools to improve their own productivity and to make the entire care team more efficient. The Manager, Clinical Operations works closely with the Medical Director and clinical leadership but is independently accountable for the operational levers that keep the clinic staffed, moving, and meeting its targets. The ideal candidate thrives in a fast-paced, technology-forward environment and is energized by keeping a live clinic running smoothly.

Team Supervision (Non-Clinician Care Team)

• Directly supervise, coach, hire, onboard, and develop the non-clinician care team (medical assistants, prior authorization specialists, clinical operations specialists), setting performance expectations, quality standards, and productivity targets
• Build a positive, accountable, high-performing remote team culture, serving as the primary escalation point during operating hours, while coaching the team to adopt AI tools that raise individual and team efficiency

Clinician Scheduling & Coverage

• Own clinician scheduling and coverage planning across a 24x7x365 operation, building schedules across time zones, shifts, and visit types (async, live chat, audio-video), and managing PTO, shift swaps, and coverage gaps with clinical leadership
• Coordinate real-time staffing decisions and surge coverage, using data and AI-enabled forecasting to anticipate near- and medium-term needs and flag capacity risks

Clinic Flow, Queue Management & Throughput

• Own real-time patient queue management — monitoring, balancing, and prioritizing across visit types to meet SLAs — while driving throughput by reducing wait times, optimizing case distribution, and clearing backlogs
• Identify bottlenecks and implement process and AI-driven improvements to speed up care without sacrificing quality, making same-day staffing/prioritization calls and partnering with clinicians to keep their path clear for patient care

AI-Forward Ways of Working & Innovation

• Champion responsible, safe integration of AI tools into operational and care-team workflows, continuously identifying and rolling out AI-driven efficiencies while modeling AI use for personal productivity (reporting, analysis, communication, decision support)
• Partner with Product, Engineering, and Data Science on tooling and automation, maintaining a growth mindset to rethink how work gets done as AI capabilities evolve

Performance, Metrics & Financial Stewardship

• Develop, monitor, and report KPIs for clinic operations (SLA attainment, wait times, throughput, utilization, cost per visit), providing regular reporting and improvement recommendations to leadership
• Staff to demand within budget, stewarding labor and operational costs to support the clinic’s annual operating plan

Cross-Functional Collaboration

• Collaborate closely with the Medical Director, clinical leadership, Business Operations, and People Operations, and partner with Provider Operations on credentialing/licensing to support on-time starts and high-touch onboarding
• Build strong, respectful relationships with clinicians to support satisfaction and retention, communicating clearly across clinical and non-clinical audiences

What You’ll Need

• Bachelor’s degree required
• 5-7 years of experience in clinical or healthcare operations, including direct experience running the day-to-day operations of a clinic or medical group
• 3+ years of people leadership experience directly supervising non-clinician staff (e.g., medical assistants, prior authorization specialists, clinical operations specialists)
• Demonstrated ownership of clinician scheduling/coverage and/or real-time queue and throughput management
• Proven track record of improving operational KPIs (SLA attainment, throughput, utilization) in a fast-paced environment
• Comfort and enthusiasm working in AI-forward workflows, with a demonstrated ability to use AI tools to improve personal and team efficiency
• Comfort working in a 24x7x365 care delivery operation, including outside traditional business hours when required by the needs of the medical group
• Demonstrated success leading in a fully remote environment and collaborating cross-functionally

Preferred

• Master’s degree in healthcare administration, business, or a related field
• Experience in telehealth, virtual care, or digital health
• Experience in high-growth, rapidly scaling organizations
• Experience with workforce management and scheduling tools
• Hands-on experience deploying AI tools or automation to improve operational workflows

Salary: $140k-$150k/year

Compensation: The pay range listed for this position reflects what Curai Health reasonably and in good faith expects to pay at the time of posting. Actual base salary will depend on a variety of factors, including your qualifications and years of relevant experience.

Culture: A mission-driven team of talented colleagues who are committed to living our values, collaborating closely, and driving meaningful impact in healthcare.

Benefits:

• Comprehensive medical, dental, and vision coverage
• Flexible spending plans
• Responsible Vacation Policy
• 401k plan with employer matching
• 100% remote — work from home

Curai Health is an equal opportunity employer and is deeply committed to building a diverse and inclusive workforce. In keeping with our beliefs and values, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity, disability status, veteran status, or any other legally protected characteristic. To promote an equitable and bias-free workplace, we set competitive compensation packages for each position and do not negotiate on our offers. We are looking for mission-driven teammates who embody our core values and appreciate our transparent approach.

Beware of job scam fraudsters! Our company uses @curai.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be from Curai from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – CPT-11373 Administrative & Operations Virtual Assistant (Mental Health Practice)/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Michigan-based mental health practice is seeking a compassionate, highly organized, and detail-oriented Virtual Assistant to provide administrative, operational, and insurance support for a busy team of licensed mental health professionals.

The practice currently consists of 11 team members, including nine practitioners (one serving as the founder and clinical director), one intern, and one practice manager. The Virtual Assistant will play a critical role in ensuring an exceptional client experience by serving as the first point of contact for prospective and existing clients while supporting day-to-day administrative operations.

The ideal candidate will manage incoming communications, coordinate new client onboarding, verify insurance benefits, schedule consultations and intake appointments, maintain accurate records, and assist with billing and insurance-related tasks. As the practice continues to grow, this position offers the opportunity to expand into a larger operational role with increased responsibilities and hours.

This role requires exceptional communication skills, emotional intelligence, professionalism, and strict adherence to HIPAA regulations and confidentiality standards.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Client Communication & Front Desk Support

• Serve as the first point of contact for incoming phone calls, emails, website inquiries, and referrals.
• Answer calls professionally while demonstrating empathy, compassion, and excellent customer service.
• Route calls and messages to the appropriate therapist or staff member.
• Respond promptly to new client inquiries from multiple communication channels.
• Maintain accurate documentation of all client communications.
• Provide administrative assistance to current and prospective clients.

New Client Intake & Scheduling

• Coordinate the complete new client onboarding process.
• Match prospective clients with appropriate therapists based on:
  • Client needs
  • Therapist specialties
  • Therapist availability
  • Insurance compatibility
• Schedule consultation and intake appointments.
• Create and maintain client records within the Electronic Health Record (EHR) system.
• Verify insurance eligibility and benefits before appointments.
• Ensure all required intake documentation is completed accurately.

Administrative & Operations Support

• Provide administrative support to the Practice Manager and Practice Owner.
• Maintain organized client documentation and administrative records.
• Support daily operational workflows across the practice.
• Coordinate internal communications and follow-up activities.
• Maintain calendars and scheduling systems.
• Assist in documenting office procedures and workflow improvements.
• Identify operational inefficiencies and recommend process improvements.

Insurance & Billing Support

• Verify insurance coverage and eligibility.
• Assist with insurance claims processing.
• Follow up on claim submissions and resubmit claims when necessary.
• Support payment collection activities.
• Assist with insurance re-verifications.
• Help maintain aging reports and outstanding balances.
• Coordinate with:
  • Insurance carriers
  • Medicare
  • Medicaid
  • Third-party payers
  • Employee Assistance Programs (EAPs)
  • Referral partners
  • Court-mandated therapy programs
  • Billing consultants
• Maintain accurate billing records and documentation.

Documentation & Compliance

• Maintain complete, accurate, and confidential client records.
• Ensure HIPAA compliance across all communications and documentation.
• Handle confidential information with discretion.
• Follow established policies and procedures regarding protected health information (PHI).
• Maintain professionalism in all written and verbal communications.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous experience in administrative or virtual assistant roles.
• Strong customer service and client communication experience.
• Excellent written and verbal English communication skills.
• Professional phone etiquette with a compassionate and empathetic approach.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience scheduling appointments and managing calendars.
• Strong documentation and record management skills.
• Understanding of HIPAA regulations and confidentiality requirements.
• Ability to work independently with minimal supervision.
• Strong problem-solving and time management skills.
• Reliable internet connection and quiet, private home office.

Ideal Candidate

We’re looking for someone who:

• Is compassionate and genuinely enjoys helping people.
• Has excellent emotional intelligence and professionalism.
• Communicates clearly and confidently over the phone and through email.
• Thrives in a fast-paced administrative environment.
• Is highly organized and detail-oriented.
• Can multitask effectively without sacrificing quality.
• Protects confidential information with the highest level of integrity.
• Takes ownership of responsibilities and works independently.
• Is proactive in identifying opportunities to improve workflows.
• Wants to grow with an expanding mental health practice.

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS

CategoryTools / Platforms

Communication

Email, Phone, Spruce (Preferred), VoIP Systems

Scheduling

Calendar Management Software

Healthcare Systems

Electronic Health Records (EHR)

Productivity

Microsoft Office, Google Workspace

Documentation

Google Drive, Microsoft Office

Billing & Insurance

Insurance Portals, Medicare, Medicaid, Commercial Insurance Platforms

Collaboration

Email, Shared Calendars

AI Productivity

ChatGPT or other AI tools for administrative productivity (Preferred)

Work Schedule

• Contracted Hours per Week: 16 Hours
• Scheduled Working Days: Mondays and Wednesdays
• Daily Working Time: 9 AM- 6 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 16 hours/week
• Daily Working Time: 9 AM-6 PM EST
• Scheduled Working Days: Mondays and Wednesdays
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A–B (Native or Near-Native English Proficiency)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Hi, we’re Oscar. We’re hiring a Specialist, Risk Adjustment to join our Risk Adjustment team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Specialist, Risk Adjustment for the Affordable Care Act (ACA) line of business supports the Risk Adjustment team and management to meet communicated individual and departmental goals, deadlines set forth by Centers for Medicare & Medicaid Services (CMS) and Health and Human Services (HHS) , and be active and engaged in establishing effective Risk Adjustment processes. You will provide support to our daily operations and deliverables related to our Retrospective and/or Prospective Risk Adjustment Programs.

You will report into the Manager, Risk Adjustment Retrospective.

Work Location: This is a remote position, open to candidates who reside in: Arizona, Florida, Georgia, Illinois, Iowa, Kansas, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role in the states of New Jersey and New York is: $29.86 - $39.19 per hour. The base pay for this role in all other locations is: $26.87 - $35.27 per hour. You are also eligible for employee benefits, monthly vacation accrual at a rate of 15 days per year.

Responsibilities:

• Support daily operations pertaining to Risk Adjustment including but not limited to: medical record retrieval, provider outreach, researching contact information, creating provider level reports and presentations.
• Maintain a grasp of our medical records inventory and deliverables to ensure we are keeping/exceed pace against goal
• Make outreach to internal and external partners to improve our ability to hit retrieval goals
• Represent Risk Adjustment to our internal and external partners and help influence positive outcomes
• Support team with monitoring, tracking, and statusing our inventory
• Develop an in-depth understanding of day-to-day workflows at Oscar
• Become acquainted with internal tools and technical processes, and highlight areas of opportunity for improvement
• Support your manager by guiding decisions on an ongoing basis
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• Bachelor’s degree in a relevant field of study or commensurate work experience.
• 1+ years experience in chart retrieval or provider outreach
• 1+ years of experience in Healthcare Operations
• 2+ years of experience with being held to and accomplishing goals

Bonus points:

• 1+ years of experience in risk adjustment

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraudhere.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care – an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

Be One Solutions is a global ERP partner specializing in worldwide blueprints, implementations, and support. Headquartered in Switzerland, we have a team of local experts across 30+ countries, helping businesses of all sizes elevate their ERP implementations to the next level.

At Be One Solutions, we believe in achieving new heights and celebrating success together. Our culture is built on care and collaboration, ensuring every team member thrives while contributing to our global impact.

About the role:

As an Operations Specialist, you will manage the end-to-end sales and purchasing process, including customer billing, vendor invoice validation, purchase order management, and project administration. Working closely with customers, vendors, Project Managers, and cross-functional teams, you will help ensure efficient operations and deliver excellent service in a fast-paced international environment.

In this role you will get to:

​

• Billing customers
• Reviewing and validating Invoices from vendors
• Overseeing entire sales/purchase process:
  • Creating proposals for customers and purchase orders to vendors
  • Communication with the customers and vendors
  • Obtaining, managing and tracking customers’ purchase orders
• Coordinating between global management and local management
• Collaborating with Project Managers to create, update and monitor the structure and budget of customer projects in our internal system
• Administrative support to various departments in the company, including operations, marketing and human resources.

What we are looking for:

• Mandatory Experience:

  • Sales operations experience for multi-national customers
  • Business administration experience
  • Experience working for a global organization

• Education:

  • Minimum: Bachelor’s degree
  • Advantage: Degree in Business / Economics / Law.

• Language Skills:

  • English: Fluent (Speaking, Reading, and Writing)
  • Advantage: Proficient in Portuguese and/or Spanish

• Work Time Zone:

  • Flexible and available to work during U.S. business hours

• Personal Skills:

  • Highly organized
  • Politely Assertive
  • Effective communicator (verbal and written)
  • Strong multi-tasking skills
  • Highly independent, proactive, and self-motivated
  • Strong Attention to Details
  • Can maintain high performance standards under pressure

What we offer in return:

• Work in a collaborative environment alongside a team of experienced professionals
• Enjoy work-life integration
• Participate in performance reviews that offer constructive feedback and align your personal goals with the company’s growth
• Being recognized for exceptional performance through structured appreciation initiatives and company-wide acknowledgments.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11373 Administrative & Operations Virtual Assistant (Mental Health Practice)/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Michigan-based mental health practice is seeking a compassionate, highly organized, and detail-oriented Virtual Assistant to provide administrative, operational, and insurance support for a busy team of licensed mental health professionals.

The practice currently consists of 11 team members, including nine practitioners (one serving as the founder and clinical director), one intern, and one practice manager. The Virtual Assistant will play a critical role in ensuring an exceptional client experience by serving as the first point of contact for prospective and existing clients while supporting day-to-day administrative operations.

The ideal candidate will manage incoming communications, coordinate new client onboarding, verify insurance benefits, schedule consultations and intake appointments, maintain accurate records, and assist with billing and insurance-related tasks. As the practice continues to grow, this position offers the opportunity to expand into a larger operational role with increased responsibilities and hours.

This role requires exceptional communication skills, emotional intelligence, professionalism, and strict adherence to HIPAA regulations and confidentiality standards.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Client Communication & Front Desk Support

• Serve as the first point of contact for incoming phone calls, emails, website inquiries, and referrals.
• Answer calls professionally while demonstrating empathy, compassion, and excellent customer service.
• Route calls and messages to the appropriate therapist or staff member.
• Respond promptly to new client inquiries from multiple communication channels.
• Maintain accurate documentation of all client communications.
• Provide administrative assistance to current and prospective clients.

New Client Intake & Scheduling

• Coordinate the complete new client onboarding process.
• Match prospective clients with appropriate therapists based on:
  • Client needs
  • Therapist specialties
  • Therapist availability
  • Insurance compatibility
• Schedule consultation and intake appointments.
• Create and maintain client records within the Electronic Health Record (EHR) system.
• Verify insurance eligibility and benefits before appointments.
• Ensure all required intake documentation is completed accurately.

Administrative & Operations Support

• Provide administrative support to the Practice Manager and Practice Owner.
• Maintain organized client documentation and administrative records.
• Support daily operational workflows across the practice.
• Coordinate internal communications and follow-up activities.
• Maintain calendars and scheduling systems.
• Assist in documenting office procedures and workflow improvements.
• Identify operational inefficiencies and recommend process improvements.

Insurance & Billing Support

• Verify insurance coverage and eligibility.
• Assist with insurance claims processing.
• Follow up on claim submissions and resubmit claims when necessary.
• Support payment collection activities.
• Assist with insurance re-verifications.
• Help maintain aging reports and outstanding balances.
• Coordinate with:
  • Insurance carriers
  • Medicare
  • Medicaid
  • Third-party payers
  • Employee Assistance Programs (EAPs)
  • Referral partners
  • Court-mandated therapy programs
  • Billing consultants
• Maintain accurate billing records and documentation.

Documentation & Compliance

• Maintain complete, accurate, and confidential client records.
• Ensure HIPAA compliance across all communications and documentation.
• Handle confidential information with discretion.
• Follow established policies and procedures regarding protected health information (PHI).
• Maintain professionalism in all written and verbal communications.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous experience in administrative or virtual assistant roles.
• Strong customer service and client communication experience.
• Excellent written and verbal English communication skills.
• Professional phone etiquette with a compassionate and empathetic approach.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience scheduling appointments and managing calendars.
• Strong documentation and record management skills.
• Understanding of HIPAA regulations and confidentiality requirements.
• Ability to work independently with minimal supervision.
• Strong problem-solving and time management skills.
• Reliable internet connection and quiet, private home office.

Ideal Candidate

We’re looking for someone who:

• Is compassionate and genuinely enjoys helping people.
• Has excellent emotional intelligence and professionalism.
• Communicates clearly and confidently over the phone and through email.
• Thrives in a fast-paced administrative environment.
• Is highly organized and detail-oriented.
• Can multitask effectively without sacrificing quality.
• Protects confidential information with the highest level of integrity.
• Takes ownership of responsibilities and works independently.
• Is proactive in identifying opportunities to improve workflows.
• Wants to grow with an expanding mental health practice.

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS

CategoryTools / Platforms

Communication

Email, Phone, Spruce (Preferred), VoIP Systems

Scheduling

Calendar Management Software

Healthcare Systems

Electronic Health Records (EHR)

Productivity

Microsoft Office, Google Workspace

Documentation

Google Drive, Microsoft Office

Billing & Insurance

Insurance Portals, Medicare, Medicaid, Commercial Insurance Platforms

Collaboration

Email, Shared Calendars

AI Productivity

ChatGPT or other AI tools for administrative productivity (Preferred)

Work Schedule

• Contracted Hours per Week: 16 Hours
• Scheduled Working Days: Mondays and Wednesdays
• Daily Working Time: 9 AM- 6 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 16 hours/week
• Daily Working Time: 9 AM-6 PM EST
• Scheduled Working Days: Mondays and Wednesdays
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A–B (Native or Near-Native English Proficiency)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11373 Administrative & Operations Virtual Assistant (Mental Health Practice)/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Michigan-based mental health practice is seeking a compassionate, highly organized, and detail-oriented Virtual Assistant to provide administrative, operational, and insurance support for a busy team of licensed mental health professionals.

The practice currently consists of 11 team members, including nine practitioners (one serving as the founder and clinical director), one intern, and one practice manager. The Virtual Assistant will play a critical role in ensuring an exceptional client experience by serving as the first point of contact for prospective and existing clients while supporting day-to-day administrative operations.

The ideal candidate will manage incoming communications, coordinate new client onboarding, verify insurance benefits, schedule consultations and intake appointments, maintain accurate records, and assist with billing and insurance-related tasks. As the practice continues to grow, this position offers the opportunity to expand into a larger operational role with increased responsibilities and hours.

This role requires exceptional communication skills, emotional intelligence, professionalism, and strict adherence to HIPAA regulations and confidentiality standards.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Client Communication & Front Desk Support

• Serve as the first point of contact for incoming phone calls, emails, website inquiries, and referrals.
• Answer calls professionally while demonstrating empathy, compassion, and excellent customer service.
• Route calls and messages to the appropriate therapist or staff member.
• Respond promptly to new client inquiries from multiple communication channels.
• Maintain accurate documentation of all client communications.
• Provide administrative assistance to current and prospective clients.

New Client Intake & Scheduling

• Coordinate the complete new client onboarding process.
• Match prospective clients with appropriate therapists based on:
  • Client needs
  • Therapist specialties
  • Therapist availability
  • Insurance compatibility
• Schedule consultation and intake appointments.
• Create and maintain client records within the Electronic Health Record (EHR) system.
• Verify insurance eligibility and benefits before appointments.
• Ensure all required intake documentation is completed accurately.

Administrative & Operations Support

• Provide administrative support to the Practice Manager and Practice Owner.
• Maintain organized client documentation and administrative records.
• Support daily operational workflows across the practice.
• Coordinate internal communications and follow-up activities.
• Maintain calendars and scheduling systems.
• Assist in documenting office procedures and workflow improvements.
• Identify operational inefficiencies and recommend process improvements.

Insurance & Billing Support

• Verify insurance coverage and eligibility.
• Assist with insurance claims processing.
• Follow up on claim submissions and resubmit claims when necessary.
• Support payment collection activities.
• Assist with insurance re-verifications.
• Help maintain aging reports and outstanding balances.
• Coordinate with:
  • Insurance carriers
  • Medicare
  • Medicaid
  • Third-party payers
  • Employee Assistance Programs (EAPs)
  • Referral partners
  • Court-mandated therapy programs
  • Billing consultants
• Maintain accurate billing records and documentation.

Documentation & Compliance

• Maintain complete, accurate, and confidential client records.
• Ensure HIPAA compliance across all communications and documentation.
• Handle confidential information with discretion.
• Follow established policies and procedures regarding protected health information (PHI).
• Maintain professionalism in all written and verbal communications.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous experience in administrative or virtual assistant roles.
• Strong customer service and client communication experience.
• Excellent written and verbal English communication skills.
• Professional phone etiquette with a compassionate and empathetic approach.
• Strong organizational and multitasking abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience scheduling appointments and managing calendars.
• Strong documentation and record management skills.
• Understanding of HIPAA regulations and confidentiality requirements.
• Ability to work independently with minimal supervision.
• Strong problem-solving and time management skills.
• Reliable internet connection and quiet, private home office.

Ideal Candidate

We’re looking for someone who:

• Is compassionate and genuinely enjoys helping people.
• Has excellent emotional intelligence and professionalism.
• Communicates clearly and confidently over the phone and through email.
• Thrives in a fast-paced administrative environment.
• Is highly organized and detail-oriented.
• Can multitask effectively without sacrificing quality.
• Protects confidential information with the highest level of integrity.
• Takes ownership of responsibilities and works independently.
• Is proactive in identifying opportunities to improve workflows.
• Wants to grow with an expanding mental health practice.

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS

CategoryTools / Platforms

Communication

Email, Phone, Spruce (Preferred), VoIP Systems

Scheduling

Calendar Management Software

Healthcare Systems

Electronic Health Records (EHR)

Productivity

Microsoft Office, Google Workspace

Documentation

Google Drive, Microsoft Office

Billing & Insurance

Insurance Portals, Medicare, Medicaid, Commercial Insurance Platforms

Collaboration

Email, Shared Calendars

AI Productivity

ChatGPT or other AI tools for administrative productivity (Preferred)

Work Schedule

• Contracted Hours per Week: 16 Hours
• Scheduled Working Days: Mondays and Wednesdays
• Daily Working Time: 9 AM- 6 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 16 hours/week
• Daily Working Time: 9 AM-6 PM EST
• Scheduled Working Days: Mondays and Wednesdays
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A–B (Native or Near-Native English Proficiency)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem.

Hi! I’m Allie, Head of Support at Ashby. 👋 As our Support organization scales globally, one of the most critical levers for delivering an exceptional customer experience is making sure we have the right capacity, in the right places, at the right times, without sacrificing flexibility, quality, or humanity.

We recently hired our first Workforce Management Lead to build the forecasting and capacity-planning foundation for the team. Now we’re adding a Real Time Analyst to own the execution layer: turning those forecasts into thoughtful schedules and managing coverage in real time as the day unfolds.

This is not a traditional call-center WFM role. Our Support team is highly tenured, deeply technical, and made up of thoughtful practitioners who regularly contribute beyond tickets, partnering on projects, enabling self-service, shaping tooling, and influencing product direction. Your job is to keep coverage healthy and SLAs met while protecting the flexibility that lets this team do its best work. You’ll treat real-time management as an enabling function, not an adherence-policing exercise.

This role is for someone who loves the craft of scheduling and the fast pace of intraday management, is energized by live problem-solving, and sees patterns in real-time data that make the whole operation run smoother.

About This Role

As the Real Time Analyst, you’ll own scheduling and real-time analysis (RTA) for a global Support organization. You’ll partner closely with our WFM Lead, who owns long-range forecasting and capacity strategy, and translate those plans into practical schedules and live coverage decisions. Day-to-day, you’ll monitor how the team is tracking against plan, recommend and make real-time adjustments, and surface the intraday signals that keep us ahead of SLA risk.

Because our WFM function is still young, you’ll have significant influence over how scheduling and RTA operate at Ashby, setting up scalable, humane practices rather than inheriting rigid ones.

Role Responsibilities

Scheduling and Coverage Design

• Build and maintain global schedules that align required coverage with our headcount, skills, and time zones, translating the WFM Lead’s capacity plans into workable day-to-day schedules.

• Partner with Support Managers to evolve schedules as the team grows, regions expand, and needs change, including managing shift-change and time-off workflows.

• Design coverage that supports SLA attainment while preserving the flexibility and autonomy our team values.

• Account for skill distribution and routing so the right work reaches the right people.

Real-Time Analysis and Intraday Management

• Monitor queues and team activity in real time, tracking how we’re pacing against schedule and SLA throughout the day.

• Make and recommend live adjustments (re-prioritization, coverage shifts, breaks/offline time) to keep service levels healthy as volume and complexity fluctuate.

• Spot intraday risks early and communicate them clearly, coordinating with Support Managers to respond without creating unnecessary alarm.

• Manage real-time exceptions (spikes, outages, unplanned absences) with sound judgment and a calm, collaborative approach.

Data and Insights

• Track team data and behaviors as inputs that improve planning, not as compliance metrics to enforce.

• Build and maintain dashboards that give visibility into coverage health, intraday trends, and emerging risk.

• Feed real-world scheduling and RTA learnings back to the WFM Lead to sharpen forecasts and capacity assumptions over time.

Cross-Functional Partnership

• Partner closely with the WFM Lead, Support Managers, and Support Operations to keep coverage plans aligned with reality.

• Act as a trusted, day-to-day point of contact for coverage questions and live adjustments.

• Advocate for sustainable, human-centered scheduling decisions that scale with the business.

Role Requirements

Scheduling and Real-Time Management Expertise

• Hands-on experience with scheduling and/or real-time/intraday management in a Support, CX, or technical services environment (e.g., WFM Analyst, RTA Analyst, or Scheduling Analyst).

• Strong grasp of coverage strategies, adherence/shrinkage/occupancy/conformance concepts, and how they translate into daily service levels.

• Comfort making sound real-time decisions with imperfect information and a fast clock.

Systems and Analytical Thinking

• Highly analytical, able to read live data quickly and turn it into clear, actionable adjustments and recommendations.

• Experience with WFM/scheduling tooling and comfort building or maintaining dashboards.

• Familiarity working with Support metrics and SLAs in a nuanced, non-mechanical way.

Collaborative and People-Centered

• Deep respect for the expertise of Support professionals and an appreciation for flexible, trust-based environments.

• Strong communicator who can flag risk and coordinate live adjustments without reading as “policing.”

• Comfortable partnering across managers and levels, and taking direction from the WFM Lead on strategy while owning the execution.

You Should Apply If:

• You love the craft of scheduling and the pace of real-time coverage management.

• You see WFM as an enabling function, not a policing one.

• You’re energized by live problem-solving and making quick, well-reasoned calls under pressure.

• You’re excited to partner with experienced, technical Support professionals who value autonomy and impact.

• You want to help shape how scheduling and RTA operate as Support scales, while partnering with a WFM Lead who owns the forecasting foundation.

You May Not Want to Apply If:

• You’re looking for a traditional Support environment focused primarily on adherence enforcement.

• You want to own long-range forecasting and capacity strategy end-to-end (that sits with our WFM Lead; this role is the scheduling + RTA partner to it).

• You prefer fixed rules and static models over iteration, flexibility, and real-time judgment.

• You’re uncomfortable operating in ambiguity or building structure where none yet exists.

• You believe there’s one “correct” way to staff or schedule Support.

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are working with amazing companies we’re proud to partner with.

We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀

About Go To Market

Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products, since we believe a highly differentiated product is easier to sell.

• We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers (we hope our 9.8 Support rating on G2 signals this).

• We strongly believe that small teams with very talented people and the right work environment deliver much high performance and we’re built accordingly.

Interview Process

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

• Intro Call with Recruiting - 30 Minutes

• Hiring Manager Interview - 45-60 Minutes

• Take Home Assessment - 1 week to complete

• Final Round interview- 2 hours

  • Executive Partnership Interview with our VP of Customer Success

  • Operational Modeling and Manager Partnership Interview with our Director of Support and Analytics Product Manager

  • Enablement and Cross Functional Interview with Support Management

Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.

• Competitive compensation is offered.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

• Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅

• Twelve weeks of fully paid family leave in the US . We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Hi! I’m Allie, Head of Support at Ashby. 👋 As our Support organization scales globally, one of the most critical levers for delivering an exceptional customer experience is making sure we have the right capacity, in the right places, at the right times, without sacrificing flexibility, quality, or humanity.

We recently hired our first Workforce Management Lead to build the forecasting and capacity-planning foundation for the team. Now we’re adding a Real Time Analyst to own the execution layer: turning those forecasts into thoughtful schedules and managing coverage in real time as the day unfolds.

This is not a traditional call-center WFM role. Our Support team is highly tenured, deeply technical, and made up of thoughtful practitioners who regularly contribute beyond tickets, partnering on projects, enabling self-service, shaping tooling, and influencing product direction. Your job is to keep coverage healthy and SLAs met while protecting the flexibility that lets this team do its best work. You’ll treat real-time management as an enabling function, not an adherence-policing exercise.

This role is for someone who loves the craft of scheduling and the fast pace of intraday management, is energized by live problem-solving, and sees patterns in real-time data that make the whole operation run smoother.

About This Role

As the Real Time Analyst, you’ll own scheduling and real-time analysis (RTA) for a global Support organization. You’ll partner closely with our WFM Lead, who owns long-range forecasting and capacity strategy, and translate those plans into practical schedules and live coverage decisions. Day-to-day, you’ll monitor how the team is tracking against plan, recommend and make real-time adjustments, and surface the intraday signals that keep us ahead of SLA risk.

Because our WFM function is still young, you’ll have significant influence over how scheduling and RTA operate at Ashby, setting up scalable, humane practices rather than inheriting rigid ones.

Role Responsibilities

Scheduling and Coverage Design

• Build and maintain global schedules that align required coverage with our headcount, skills, and time zones, translating the WFM Lead’s capacity plans into workable day-to-day schedules.

• Partner with Support Managers to evolve schedules as the team grows, regions expand, and needs change, including managing shift-change and time-off workflows.

• Design coverage that supports SLA attainment while preserving the flexibility and autonomy our team values.

• Account for skill distribution and routing so the right work reaches the right people.

Real-Time Analysis and Intraday Management

• Monitor queues and team activity in real time, tracking how we’re pacing against schedule and SLA throughout the day.

• Make and recommend live adjustments (re-prioritization, coverage shifts, breaks/offline time) to keep service levels healthy as volume and complexity fluctuate.

• Spot intraday risks early and communicate them clearly, coordinating with Support Managers to respond without creating unnecessary alarm.

• Manage real-time exceptions (spikes, outages, unplanned absences) with sound judgment and a calm, collaborative approach.

Data and Insights

• Track team data and behaviors as inputs that improve planning, not as compliance metrics to enforce.

• Build and maintain dashboards that give visibility into coverage health, intraday trends, and emerging risk.

• Feed real-world scheduling and RTA learnings back to the WFM Lead to sharpen forecasts and capacity assumptions over time.

Cross-Functional Partnership

• Partner closely with the WFM Lead, Support Managers, and Support Operations to keep coverage plans aligned with reality.

• Act as a trusted, day-to-day point of contact for coverage questions and live adjustments.

• Advocate for sustainable, human-centered scheduling decisions that scale with the business.

Role Requirements

Scheduling and Real-Time Management Expertise

• Hands-on experience with scheduling and/or real-time/intraday management in a Support, CX, or technical services environment (e.g., WFM Analyst, RTA Analyst, or Scheduling Analyst).

• Strong grasp of coverage strategies, adherence/shrinkage/occupancy/conformance concepts, and how they translate into daily service levels.

• Comfort making sound real-time decisions with imperfect information and a fast clock.

Systems and Analytical Thinking

• Highly analytical, able to read live data quickly and turn it into clear, actionable adjustments and recommendations.

• Experience with WFM/scheduling tooling and comfort building or maintaining dashboards.

• Familiarity working with Support metrics and SLAs in a nuanced, non-mechanical way.

Collaborative and People-Centered

• Deep respect for the expertise of Support professionals and an appreciation for flexible, trust-based environments.

• Strong communicator who can flag risk and coordinate live adjustments without reading as “policing.”

• Comfortable partnering across managers and levels, and taking direction from the WFM Lead on strategy while owning the execution.

You Should Apply If:

• You love the craft of scheduling and the pace of real-time coverage management.

• You see WFM as an enabling function, not a policing one.

• You’re energized by live problem-solving and making quick, well-reasoned calls under pressure.

• You’re excited to partner with experienced, technical Support professionals who value autonomy and impact.

• You want to help shape how scheduling and RTA operate as Support scales, while partnering with a WFM Lead who owns the forecasting foundation.

You May Not Want to Apply If:

• You’re looking for a traditional Support environment focused primarily on adherence enforcement.

• You want to own long-range forecasting and capacity strategy end-to-end (that sits with our WFM Lead; this role is the scheduling + RTA partner to it).

• You prefer fixed rules and static models over iteration, flexibility, and real-time judgment.

• You’re uncomfortable operating in ambiguity or building structure where none yet exists.

• You believe there’s one “correct” way to staff or schedule Support.

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are working with amazing companies we’re proud to partner with.

We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀

About Go To Market

Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products, since we believe a highly differentiated product is easier to sell.

• We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers (we hope our 9.8 Support rating on G2 signals this).

• We strongly believe that small teams with very talented people and the right work environment deliver much high performance and we’re built accordingly.

Interview Process

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

• Intro Call with Recruiting - 30 Minutes

• Hiring Manager Interview - 45-60 Minutes

• Take Home Assessment - 1 week to complete

• Final Round interview- 2 hours

  • Executive Partnership Interview with our VP of Customer Success

  • Operational Modeling and Manager Partnership Interview with our Director of Support and Analytics Product Manager

  • Enablement and Cross Functional Interview with Support Management

Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.

• Competitive compensation is offered.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

• Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅

• Twelve weeks of fully paid family leave in the US . We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Who We Are:

Being naked is the #1 most sustainable option. We’re #2.

Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way.Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we’re saving the Earth and looking damn good doing it.

We’re a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this.

None of this work is possible without the incredible people behind it. We’re a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all thatwith you .

Work Location: Remote

District Manager:

No position at Reformation is about the status quo; every team member is passionate about building a company rooted in excellence. The District Manager is a high-impact leader obsessed with using technology to create a seamless, unique interaction between our employees, customers, and the Reformation brand. Reporting to the Director of Retail, you will lead and execute all efforts required to achieve district-wide goals across our tech-enabled, vintage, and classic concepts, ensuring consistent sales and service execution in every building.

Role Scope:

The District Manager provides strategic oversight for 8–15 stores and leads a total team of up to 150 people. This leader is responsible for delivering top line revenue results, including conversion and traffic, while maintaining rigorous bottom-line cost control across the district. We are looking for a leader that will bring our values to life, highly agile and understands how to balance it all. You are smart but curious, direct but kind, and fast but sustainable in all that you do. You like to challenge the status quo, always looking for ways to make it better for our teams and customers. As a people-focused leader, you are committed to making an impact on our mission to bring sustainable fashion to everyone.

Reporting to the Director of Retail, essential responsibilities include but are not limited to:

Leadership & Market Growth

• Serve as the strategic leader for the district, driving sustainable sales growth, profitability, and brand awareness across all locations.
• Develop and execute market-specific business strategies that support revenue growth, customer acquisition, client retention, and operational excellence.
• Partner with cross-functional teams including Retail Operations, Marketing, Customer Team, People Team, Visual Merchandising and Learning and Development to identify opportunities to expand market share and strengthen brand presence.
• Analyze market trends, competitive activity, customer behaviors, and business performance metrics to identify growth opportunities and proactively address risks.
• Act as an ambassador for Reformation, ensuring every location consistently delivers an elevated  experience.

Talent Acquisition & Talent Development

• Build and maintain a strong pipeline of internal and external talent to ensure long-term leadership stability and support  future market growth.
• Partner closely with Talent Acquisition to proactively recruit, attract, and hire top-performing leaders and sales drivers.
• Drive hiring excellence through adherence to candidate experience, time-to-hire, and open-to-hire expectations.
• Develop succession plans for key leadership positions and identify future leaders capable of supporting expansion opportunities.
• Coach and mentor Store Managers to strengthen leadership effectiveness, employee engagement, retention, and business performance.
• Foster a culture where talent development is viewed as a key business strategy and competitive advantage.

Customer Growth

• Champion clienteling initiatives across the market, driving customer acquisition, client retention, and clienteling excellence.
• Partner with Customer and Marketing teams to increase customer database growth, loyalty participation, event engagement, and personalized outreach.
• Monitor key clienteling metrics and ensure store teams consistently engage customers before, during, and after purchase.
• Consistently review and act upon NPS  data to improve the overall customer experience and brand loyalty.
• Leverage customer insights and business data to increase repeat business, customer lifetime value, and brand advocacy.
• Foster a culture of relationship selling that creates long-term customer loyalty and meaningful client connections.

Field Leadership & Coaching

• Spend approximately 80% of your time in stores coaching, developing, and supporting  Store Managers.
• Conduct regular business reviews focused on sales performance, talent development, customer engagement, and operational effectiveness.
• Inspire teams to achieve ambitious goals while maintaining a highly engaged and inclusive culture.
• Recognize and celebrate success while holding leaders accountable for business results and people development.
• Reinforce sales and service execution, driving accountability around core service behaviors and drive conversion.
• Lead by example, creating an environment where teams are motivated to perform at their highest potential.

Operational Excellence

• Ensure consistent execution of operational standards, visual merchandising expectations, inventory management practices, and company policies.
• Drive accountability around key performance indicators and ensure action plans are developed and executed to improve results.
• Lead change initiatives and organizational priorities while maintaining strong engagement and adoption across the market.
• Continuously identify opportunities to improve efficiency, productivity, and overall business performance.

What Success Looks Like

Success in this role is measured not only by sales performance, but by your ability to:

• Grow market revenue and profitability.
• Increase customer acquisition and client retention.
• Develop future leaders and strengthen succession pipelines.
• Improve employee engagement and retention.
• Build and maintain a strong talent bench.
• Deliver exceptional customer experiences.
• Strengthen brand presence and market share throughout the Central and Midwest markets.
• Create a culture of accountability, collaboration, and continuous improvement.

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range is$120,000 – $150,000 + 10% annual bonus eligibility, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis.
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it— studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes , Fast Company

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