This role is for someone who has led delivery or operations inside a digital agency or studio that builds websites, web apps, or custom software for clients. That experience is the core requirement. Who We Are

Urban Insight is a leading digital agency creating innovative websites and web applications for organizations that make a difference. We specialize in solving complex problems through website strategy, design and development using open source content management systems (primarily, Drupal and WordPress, and headless architectures). Our clients include some of the most well known museums, nonprofits, universities, cities and more.

Urban Insight has been in business for 25+ years and continues to expand each year. We thrive on having a professionally rewarding environment where team members are encouraged to grow.

Opportunity

The Vice President of Operations (remote, U.S. based position) reports directly to the CEO and is the company’s number two. As the VP of Ops you will have two core responsibilities: (1) be the operational catalyst and strategic navigator of our organization and (2) lead the delivery organization as our core revenue engine.

In this pivotal role, you will be a thought partner to the CEO and executive team in driving the company forward. You will lead the efficient execution of our business strategies, ensuring the seamless integration of our operations, and fostering a culture of excellence and innovation. Revenue functions sit within your view from day one, but they are a secondary priority. Your first mandate is to strengthen delivery and internal operations. As those mature, you will take on a larger operational role across the revenue functions.

This role is ideal for a motivated, energetic leader with a high sense of urgency who wants to help take an organization to the next level.

Responsibilities

• Delivery Leadership: Own the delivery organization as a revenue-generating engine: accountable for project execution quality, on-time and on-budget performance, resource allocation, and margin. Define delivery standards, own capacity planning against project demand, and ensure the PM function is structured and resourced to lead complex engagements end to end.
• Business Cadence & Strategic Execution: Own and operate the company’s planning and execution system (EOS) annual goal-setting, quarterly rock planning, and weekly leadership rhythms. Translate strategic direction into clear execution plans, drive the leadership team to results, and hold leaders accountable to their commitments. Serve as a thought partner to the CEO on strategy and the operational levers that enable sustainable revenue growth.
• Internal Operations: Develop and scale internal processes and systems across the business (tooling, workflow, and admin), ensuring the organization runs efficiently and can support continued growth.
• Talent & Culture: Own recruiting, onboarding, and performance management to consistently hire and retain A players at every level. Lead employee engagement and culture as an ongoing operational function. Own the employee experience from hire to departure, including the HR processes that support it.
• Operations & Business Metrics: Own the company’s operational performance metrics including utilization, project margin, revenue mix, pipeline health, and capacity. Build visibility into the right agency levers, interpret trends, and drive data-informed decisions that optimize how the business performs with its current resources.
• Leadership & Management: Coach and develop the next layer of leaders into effective department owners. Close the gap between strategy and execution by ensuring leaders have clear plans, the right support structure, and real accountability for results.
• Revenue Functions: As a secondary priority to delivery, coach and manage sales, business development, marketing and estimating functions to drive profitable new business via RFPs and direct sales, and harmonious and consistent handoff from sales to delivery.

Qualifications

• 10+ years of operations and leadership experience, including time operating as a senior leader reporting to a COO or CEO.
• At least half of those years in a digital agency or studio that builds websites, web apps, or custom software for clients (such as a web or digital design agency, software consultancy, or product studio), with 20 to 150 employees. Experience with WordPress and/or Drupal projects is a plus.
• Direct experience leading the delivery of complex website and web application projects, including client interactions and relationships.
• Demonstrated success building and running internal and people operations that supported profitable growth.
• Proven leadership of a multi-team organization, with accountability for managing managers (not only individual contributors).
• Exposure to revenue functions in an agency context.

Success Metrics

In the first 90 days:

• Develop gap analysis of key areas for improvement and investment for the Company, with a focus on delivery.
• Deliver a one-year project plan with a clearly prioritized set of initiatives to improve and enhance key functional areas that you lead.
• Ownership of short-term and long-term forecasting.

In the first year:

• Delivery: Project margin improved by 3 to 5 percent year over year. On-time and on-budget delivery measured consistently and trending up.
• Operations: Utilization, capacity, and pipeline health measured and reported on a regular cadence, with clear targets in place.
• Client operations: Gross and net client and revenue retention consistently measured and held at 90 to 95 percent. A growing roster of reference-able clients and strong client satisfaction scores.
• People and culture: Top performers engaged and retained, with employee retention consistently measured and maintained.
• Leadership: Development plans created for each direct report, with accountability for completion.
• Revenue Functions (as the secondary mandate activates): A consistent, documented sales-to-delivery handoff, a clear business development process and operations, and timely, high-quality completion of estimates and proposals.

Location & Availability

• This position is available for fully remote or hybrid work. Our office is located in sunny Los Angeles, CA.
• We ask for core overlap from 9am to 3pm Pacific so the leadership team can collaborate in real time; the balance of the day is flexible across U.S. time zones.

Compensation

• Total annual compensation $160,000-200,000 (salary + target bonus [based on company and personal performance])
• Paid time off (20 days off)
• Holiday time off (10 days per year).
• Health, Dental and Vision insurance (95% employer-paid for you).
• Company-sponsored 401(k) plan with employer match (after 90 days).

About Urban Insight

• Urban Insight is a Los Angeles-based digital agency with ~30 team members. https://www.urbaninsight.com/
• We are on a path to profitably 10x revenue in 10 years while working on meaningful projects for clients that make a difference.
• We work with some of LA’s best-known institutions, such as LACMA, The Broad, University of Southern California, City of Los Angeles, and the Japanese American National Museum.
• We’re the top-ranked Web development and Drupal agency in Los Angeles, according to Clutch, an independent analyst. Have a look at what our clients say about us: https://clutch.co/profile/urban-insight
• We help our clients with beautiful and flexible websites and web apps. We do this by providing strong project leadership, honest advice, thoughtful user-centered design, and technical best practices.
• We take on cutting edge, challenging projects for appreciative clients, and have a supportive and team-based approach to projects.
• We plan, design, and create innovative websites, and we often use open source web content management systems like Drupal and WordPress, with headless architectures.
• We have a clearly-defined project management methodology and case management system. We strive to be the most organized environment in which you’ve ever worked.

Why Work at Urban Insight

• Join a dynamic and collaborative team where your leadership makes an impact.
• We offer a flexible working environment - work from anywhere in the United States.
• Average employee tenure is 6.5 years.
• We’re stable and growing. We’ve been in business for 25+ years, and continue to grow each year.
• The right candidate will find numerous opportunities for growth.
• We allocate resources and time for training and professional development.
• We have regular events to keep the team connected: Lunch & Learns, Office Hours, Game Breaks.
• There are many more reasons: https://www.urbaninsight.com/careers

To Apply

Please apply on this page. This position is open until filled.

Thank you for your interest in working with us at Urban Insight.

Senior Director, Customer Operations

Who we are

Jellyvision is redefining how organizations experience benefits by bringing everything together in one modern, intelligent home. With ALEX Home, we combine our award-winning ALEX® decision support with a flexible benefits administration platform, giving employers and employees a simpler, smarter way to manage benefits year-round.

Our mission is to help organizations reduce complexity, lighten administrative burden, and drive real employee understanding and utilization without forcing rip-and-replace decisions. We meet teams where they are today and give them a clear path to what’s next.

The people behind Jellyvision are creative problem solvers who care deeply about getting it right. We debate ideas, give real feedback, and sweat the details because those details are what turn complicated problems into great experiences for real humans.

We’re a human-first company that trusts smart people to do great work. We value curiosity, kindness, and willingness to try new things, learn fast, and try again. You won’t just show up to do a job, you’ll help build what’s next, solve real problems, and have some fun doing it.

How you’ll help

We’re looking for a Senior Director of Customer Operations to lead the team responsible for bringing our products to life for customers. You’ll set the strategy, guide a team of leaders, and help us continuously improve how we onboard, implement, and support customers across our growing portfolio of products.

This is an exciting moment for the team. In addition to our core ALEX product, you’ll help shape and scale implementation operations for two newer offerings: ALEX Home and our benefits administration platform. You’ll play a key role in determining how we grow, where we invest, and what it takes to deliver a consistently great experience as our business evolves.

You’ll lead a talented group of directors and the teams they support, creating the structure, clarity, and alignment needed to do great work at scale. You’ll oversee capacity planning across our products, balancing internal resources with vendor and broker partnerships as we grow. And you’ll partner closely with leaders across Jellyvision to turn big ideas into scalable ways of working that improve experiences for both our customers and our teams.

What you’ll do to be successful

1.) Lead a team that does great work

Lead a group of talented directors and support them in leading their own teams across multiple product lines. Your focus will be creating clarity, removing obstacles, and helping people do their best work and achieve strong results.

• Oversee ongoing implementation staffing, including full time and seasonal talent.
• Coach and develop directors and their teams, helping them navigate everything from day-to-day challenges to high stake, complex, customer situations.
• Build a culture rooted in accountability, collaboration, and continuous improvement.

2.) Build systems that scale

As our products and customer base grow, the way we work needs to grow with them. You’ll use data, customer feedback, and team insights to identify opportunities for improvement and lead initiatives that make our operations more effective, efficient, and scalable.

• Develop, execute, and define measures for strategic initiatives that support the company’s long-term vision and team/company goals.
• Partner with the Chief Customer Officer to monitor team progress, wins, challenges, risks, and overall strategy.
• Proactively identify and lead high impact initiatives that improve how we deliver for customers and scale operations.
• Anticipate future operational needs and design scalable systems, processes, and talent strategies to meet them.
• Manage implementation capacity across product lines, balancing customer demand, seasonality, and business priorities
• Build and maintain strong relationships with vendor and broker partners and drive consistent delivery quality across the full product portfolio.

3.) Manage customer implementations across all product lines

You’ll own implementation delivery across our product portfolio, helping ensure customers have a smooth, successful experience from kickoff through launch.

• Scale implementation operations for ALEX Home customers.
• Lead the buildout of the implementation model for our benefits administration product, defining the operating model, staffing approach, and customer experience from the ground up.
• Establish shared standards while recognizing the unique needs of different products and customer segments.
• Ensure quality, consistency, and accountability across every implementation experience.
• Partner directly with key customers as a senior point of contact, building relationships that reinforce trust in Jellyvision’s service and stepping in to lead resolution when escalations require senior engagement.

4.) Bring people together to solve problems

Some of the most important work in this role happens through partnership.

• Collaborate with leaders in Customer Operations, Revenue, Product and other departments to improve customer outcomes, operational effectiveness, and future planning.
• Build strong cross functional relationships that help teams stay aligned, move quickly, and execute effectively.
• Bring the voice of implementation and customer operations into strategic conversations and company planning.
• Build and apply deep product and industry expertise, in order to enable Jellyvision to continue providing an optimal customer experience
• Balance strategic thinking with hands on problem solving, helping teams navigate both the “what’s next” and the “how do we get there.”
• Serve as a key integration point between product, operations, and vendor/broker partners as Jellyvision expands its suite of offerings.

Experience & skills you’ll need

• 12+ years of experience successfully managing employees in an Implementation or Project Management environment, preferably in the HR or SaaS space.
• In addition to 10+ years management experience, a successful track record implementing and onboarding Enterprise customers in a customer facing role.
• Demonstrated experience leading implementations across multiple product lines simultaneously, ideally including benefits administration platforms or HR technology products.
• A track record of building high performing teams and creating environments where people do their best work.
• Experience managing a distributed workforce, including offshore or nearshore teams and third-party vendor/broker relationships.
• Proven ability to manage capacity in an implementation or professional services environment, including forecasting and vendor management.
• A knack for developing positive relationships across the organization to drive influence and align teams with cross functional initiatives.
• A willingness to operate and make decisions in the absence of clear data, and an ability to pivot quickly and keep your team motivated as business needs change.
• A strategic mindset with the ability to zoom out and align day-to-day execution with broader business goals.
• A bias for action. Comfortable with ambiguity, driven to create clarity, and known for getting things done.
• Strong executive presence and communication skills; able to influence and collaborate at all levels of the organization.

The Details

• Location: Remote
• Salary Range: $170,000 - $190,000
• Other: this position is eligible for bonus and equity

Additional Compensation:

The salary range listed for this role reflects what we expect to pay, but where someone lands within that range depends on a few things, like their skills, relevant experience, qualifications, and how the role fits within our overall compensation philosophy, including internal equity and the budget for the role.

Compensation is more than just base salary. We also offer a comprehensive benefits package designed to support you at work and outside of it. Check them out here!

Our Talent Acquisition team will walk you through the full package and answer any questions throughout the interview process, so you’ll know exactly what to expect.

Our commitment

Jellyvision is committed to continuous evolution and to building a workplace where everyone feels welcome, valued, respected, and empowered to do their best work.

It doesn’t matter your race, ethnicity, religion, age, disability, sexual orientation, gender, gender identity/expression, country of origin, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), criminal histories consistent with legal requirements or any other basis protected by law.

At the end of the day, we’re looking for great people who are excited to learn and grow along with us. And while we’ve listed what we’re looking for in this role, we’re always looking to add other attributes, and skills that make Jellyvision even better. The point we’re getting at, we encourage you to apply - even if your background doesn’t perfectly match every qualification .

A note on location: While our headquarters is based in Chicago, and employees are always welcome to work from the office whether they’re local or just passing through, this role is also open to remote candidates residing in AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA or WI.

Job Description Job Title Head of Delivery & OperationsDepartmentProfessional Service & M&MsPosition TypeSenior LeadershipJob LocationRemote (Poland/Romania)Shift TimingsRegularWork ModeRemoteIndustry TypeTelecommunicationsTravel RequiredYesWhy Us?

About zerohash national trust bankzerohash national trust bank (zntb) is a proposed national trust bank with a pending charter application before the Office of the Comptroller of the Currency (OCC).

Company Description

Do you want to contribute to projects that are changing the future of green energy generation across the Baltics? Ignitis Renewables is a part of Ignitis Group – a leading integrated energy group in the Baltic region. Our purpose is to create a 100% secure and green energy ecosystem for current and future generations.

Ignitis Renewables is an international green energy company operating in the Baltics and Poland. We lead the regional energy transition to strengthen competitiveness and support economic growth while focusing on green generation and green flexibility technologies, including onshore and offshore wind, solar and battery storage technologies, to support Ignitis Group’s strategic goal of reaching 4–5 GW of installed capacity.

www.ignitisrenewables.com

Job Description

We are looking for a Head of Remote Operations and Asset Performance to provide strategic leadership for our Asset Operations & Performance function. You will play a key role in enhancing operational performance, maximizing asset availability and reliability, and advancing long-term value creation across our growing renewable energy portfolio. If that speaks to you, we’d be happy to welcome you to our team!

Take YOUR part in #EnergySmart!

You will contribute to green and secure energy ecosystem creation by:

• Defining and execute the Asset Operations & Performance strategy, operating model, and long-term roadmap to maximize asset value across the renewable energy portfolio.
• Leading and developing the Remote Operations & Monitoring, Asset Performance & Optimization, and Data Engineering & Analytics teams, ensuring strong collaboration and delivery of business objectives.
• Ensuring high asset availability, reliability, operational continuity, and production performance through effective operational management and optimization.
• Driving continuous improvement initiatives focused on operational efficiency, cost optimization, performance enhancement, standardization, and operational excellence.
• Leading the development of data, analytics, digitalization, and automation capabilities, enabling data-driven decision making and adoption of advanced technologies.
• Overseeing performance management processes, including production loss analysis, reliability improvement, incident management, and implementation of corrective actions.
• Building and maintain strong relationships with key internal and external stakeholders, ensuring alignment between operations, asset management, engineering, commercial, and support functions.
• Leading organizational development, budget management, and capability building to support business growth, portfolio expansion, and future operational requirements.

Qualifications

• University degree in Engineering, Energy, Electrical Engineering, Automation, Data Analytics, Information Technology, Business Management, or a related field.
• Minimum 10 years of experience in energy, renewable energy, infrastructure, utilities, or other asset-intensive industries.
• Minimum 5 years of leadership experience managing multidisciplinary teams or operational functions.
• Proven experience leading asset operations, performance management, operational excellence, digitalization, analytics, or related functions.
• Strong knowledge of renewable energy operations, asset performance optimization, reliability management, and continuous improvement methodologies.
• Solid understanding of SCADA, OT, EMS, VPP, data platforms, analytics, reporting, and other digital operational systems.
• Excellent leadership, stakeholder management, strategic thinking, and communication skills, with the ability to drive organizational change and business performance.

Additional Information

• To take part in an unfolding energy transformation process to create a 100% secure and green energy ecosystem for both current and future generations
• International team that is working on dynamic renewable energy projects
• A hybrid work model (3+2) and flexible working hours
• Extensive learning and qualification enhancement programs
• Attention to physical and emotional health: wellness mentor initiatives and psychological support etc.
• Additional paid days for health improvement, short-term illness, volunteering, and accumulated work experience.

Join a growing and increasingly international team of energy smart people united by a common purpose. We all play our part in creating a 100 % secure and green energy ecosystem for current and future generations.

And the way to achieve this is certainly not to wait for the perfect moment. We believe that the power to act comes from the charge we bring to our work every day. United by purpose. Owning the challenge. Passion for reinvention. Pursuing excellence. These are our mindsets. Together, they yield the energy that drives everything we do. The energy generated by our choices. If you are guided by the same mindsets – we look forward to welcoming you to our team!

As we pursue our strategic goals to increase gender balance in Ignitis Group, we are indicating “f/m/d” next to job titles, meaning we welcome candidates of all genders – female, male or diverse.

Ignitis Group ensures equal opportunities. We welcome all applicants and do not discriminate against race, religion, gender, sexual orientation or gender identity, age, disability or other personal traits unrelated to work obligations.

Lead the Evolution of Enterprise Application Delivery in the AI Era

At Rootstock, we believe the future of Professional Services extends far beyond implementing enterprise software. As AI transforms how businesses operate, Professional Services must evolve from deploying applications to helping customers adopt intelligent, AI-enabled enterprise solutions that deliver measurable business outcomes. The organizations that thrive will be those that rethink not only what they implement, but how they deliver value.

We’re looking for an exceptional leader to help lead that transformation.

As our Senior Director of Delivery Excellence, you’ll partner directly with the SVP of Global Professional Services & Enablement to shape the future of enterprise application delivery—building the methodologies, operational capabilities, AI-enabled delivery practices, and high-performing teams that will enable Rootstock’s next phase of growth.

This is a highly visible leadership role for someone who thrives at the intersection of operational excellence, organizational leadership, customer success, continuous innovation, and AI transformation. If you’re energized by building organizations, leading change, and redefining how enterprise applications are delivered in an AI-first world, we’d love to meet you. About Rootstock:

Rootstock Software® delivers a leading manufacturing ERP built natively on the Salesforce Platform. Our customers rely on us to manage complex manufacturing, supply chain, and financial operations while preparing their businesses for the next generation of intelligent enterprise applications. As Rootstock continues to grow, we’re investing in the future of enterprise application delivery—combining deep ERP expertise with AI-enabled implementation practices, intelligent automation, modern delivery methodologies, and a growing ecosystem of implementation partners.

Professional Services plays a central role in that vision. We believe implementation organizations must evolve from delivering software projects to helping customers successfully adopt AI-powered enterprise solutions that accelerate business transformation.

The Opportunity:

This is not a traditional Professional Services leadership role.

You’ll help redefine how enterprise applications are implemented in an AI-first world.

As the operational excellence leader for Rootstock Professional Services, you’ll partner closely with executive leadership to build the delivery engine that enables our global consulting organization to scale while delivering exceptional customer outcomes. While you’ll lead a talented global consulting organization, your greatest impact will come from building systems, processes, methodologies, governance, and operational discipline that elevate the organization’s overall performance. You’ll collaborate closely with the Professional Services Leadership team—including Technical Services, Customer Engagement, Enablement, and regional delivery leaders—to align strategic priorities, drive continuous improvement, and deliver consistent customer outcomes across our global organization. What You’ll Own:

You’ll lead initiatives that strengthen every aspect of delivery excellence while helping define the future of AI-enabled enterprise application delivery. Delivery Excellence

• Own and continuously evolve Rootstock’s implementation methodology.
• Strengthen delivery governance, quality, and delivery predictability.
• Build implementation accelerators, standards, and best practices.
• Drive continuous improvement across the implementation lifecycle.
• Serve as the steward of Rootstock’s delivery operating model, ensuring methodologies, governance, operational processes, delivery standards, and best practices continue to evolve in support of exceptional customer outcomes and organizational scalability.

Professional Services Operations

• Own the operational framework supporting the Professional Services organization.
• Drive forecasting, utilization, backlog management, project health, operational reporting, and business KPIs.
• Optimize the use of our Professional Services Automation platform to improve organizational visibility, efficiency, and scalability.
• Lead operational improvement initiatives that increase delivery predictability, organizational effectiveness, and business performance.

Strategic Leadership

• Partner closely with the SVP of Global Professional Services & Enablement.
• Prepare executive-level operational reviews and strategic business insights.
• Support executive and Board-level business reporting.
• Collaborate closely with the Professional Services Leadership team to establish priorities, align organizational initiatives, and continuously improve delivery capabilities across the global Professional Services organization.
• Lead initiatives that improve scalability, profitability, customer outcomes, and organizational maturity.
• Help shape the long-term strategy of the Professional Services organization.

Partner Delivery Excellence

• Own the delivery methodology, governance, and quality standards that enable successful partner-led implementations.
• Partner with Enablement to strengthen partner readiness, certification, and implementation quality.
• Drive consistency across internal and partner-delivered implementations.

Customer Success

• Serve as Executive Sponsor for strategic customer implementations.
• Lead complex customer escalations and recovery initiatives.
• Champion customer satisfaction and long-term customer success.

People Leadership

• Lead and develop a globally distributed team of Project Managers, Consulting Managers, and Consultants.
• Build future leaders through coaching, mentoring, and talent development.
• Foster a culture of accountability, collaboration, innovation, continuous learning, and operational excellence.

Shape the Future of Enterprise Delivery

• Lead the evolution of Rootstock’s delivery model from traditional SaaS implementations to AI-enabled enterprise solution delivery.
• Help define the methodologies, governance models, and delivery practices required to implement AI-powered enterprise applications successfully.
• Evaluate emerging AI technologies that improve consultant productivity, delivery quality, and customer outcomes.
• Identify opportunities to embed AI throughout the implementation lifecycle.
• Partner with Product Management, Engineering, and Enablement to bring new AI capabilities into customer delivery.
• Foster a culture of experimentation, innovation, and continuous learning.

What Success Looks Like:

During your first year, you’ll help us:

• Mature Rootstock’s implementation methodology.
• Help define our next-generation AI-enabled implementation methodology.
• Improve delivery predictability and governance.
• Strengthen implementation partner quality and consistency.
• Advance AI-enabled delivery capabilities across the organization.
• Enhance executive operational reporting and business insights.
• Improve organizational efficiency, scalability, and operational excellence.
• Continue building a high-performing global Professional Services organization.

What We’re Looking For:

We’re looking for more than an experienced Professional Services leader.

We’re looking for someone who naturally asks: ‘How can we make the entire organization better?’ Successful candidates will bring:

• 12+ years of leadership experience in Enterprise SaaS, ERP, enterprise applications, or technology consulting.
• Experience leading globally distributed, multicultural consulting organizations.
• Demonstrated success driving operational excellence, organizational transformation, and continuous improvement.
• Experience developing or evolving implementation methodologies and delivery governance.
• Strong understanding of Professional Services operations, forecasting, utilization, delivery governance, and Professional Services Automation platforms.
• Experience leading cross-functional initiatives through influence rather than authority.
• Outstanding executive communication, presentation, and stakeholder management skills.
• A track record of building high-performing teams and developing future leaders.
• A growth mindset with a passion for innovation and continuous improvement.

Preferred qualifications include:

• Experience within the Salesforce ecosystem.
• Manufacturing ERP or enterprise applications experience.
• Experience working with global implementation partner ecosystems.
• Experience with AI-enabled delivery, intelligent automation, or enterprise AI adoption.
• Experience in a private equity-backed SaaS company.

Why This Role Matters:

Enterprise software is entering its biggest transformation in decades. AI is changing not only the products customers buy, but how those products are implemented, adopted, and optimized. At Rootstock, we believe Professional Services will play a central role in helping customers realize the value of AI-powered enterprise applications. As our Senior Director of Delivery Excellence, you’ll help shape that future—building the methodologies, operational capabilities, AI-enabled delivery practices, and high-performing teams that will define the next generation of customer success.

If you’re excited by building organizations, leading change, and transforming how enterprise solutions are delivered, we’d love to hear from you.

The basics:

• Location: Remote, US-based.

• Visa Sponsorship: This position requires authorization to work in the US; we are unable to provide visa sponsorship, including H-1B.

• Compensation: Base salary, annual bonus, and a long-term incentive plan (LTIP).

• Benefits: Medical/Dental/Vision via PEO; Fidelity 401(k) + company annual match. Automatic Cell/Internet stipend. Flexible time off, 12 observed holidays, volunteer time off, paid parental leave.

Rootstock Software is an equal-opportunity employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected-veteran status, or any other characteristic protected by law.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and we encourage you to apply, even if you don’t believe you meet every one of our qualifications described. We are committed to recruiting and engaging individuals without regard to disability, gender, race, religion, or sexual orientation. We are committed to equity and are particularly interested in receiving applications from a broad spectrum of individuals.

Lead the Evolution of Enterprise Application Delivery in the AI Era

At Rootstock, we believe the future of Professional Services extends far beyond implementing enterprise software. As AI transforms how businesses operate, Professional Services must evolve from deploying applications to helping customers adopt intelligent, AI-enabled enterprise solutions that deliver measurable business outcomes. The organizations that thrive will be those that rethink not only what they implement, but how they deliver value.

We’re looking for an exceptional leader to help lead that transformation.

As our Senior Director of Delivery Excellence, you’ll partner directly with the SVP of Global Professional Services & Enablement to shape the future of enterprise application delivery—building the methodologies, operational capabilities, AI-enabled delivery practices, and high-performing teams that will enable Rootstock’s next phase of growth.

This is a highly visible leadership role for someone who thrives at the intersection of operational excellence, organizational leadership, customer success, continuous innovation, and AI transformation. If you’re energized by building organizations, leading change, and redefining how enterprise applications are delivered in an AI-first world, we’d love to meet you. About Rootstock:

Rootstock Software® delivers a leading manufacturing ERP built natively on the Salesforce Platform. Our customers rely on us to manage complex manufacturing, supply chain, and financial operations while preparing their businesses for the next generation of intelligent enterprise applications. As Rootstock continues to grow, we’re investing in the future of enterprise application delivery—combining deep ERP expertise with AI-enabled implementation practices, intelligent automation, modern delivery methodologies, and a growing ecosystem of implementation partners.

Professional Services plays a central role in that vision. We believe implementation organizations must evolve from delivering software projects to helping customers successfully adopt AI-powered enterprise solutions that accelerate business transformation.

The Opportunity:

This is not a traditional Professional Services leadership role.

You’ll help redefine how enterprise applications are implemented in an AI-first world.

As the operational excellence leader for Rootstock Professional Services, you’ll partner closely with executive leadership to build the delivery engine that enables our global consulting organization to scale while delivering exceptional customer outcomes. While you’ll lead a talented global consulting organization, your greatest impact will come from building systems, processes, methodologies, governance, and operational discipline that elevate the organization’s overall performance. You’ll collaborate closely with the Professional Services Leadership team—including Technical Services, Customer Engagement, Enablement, and regional delivery leaders—to align strategic priorities, drive continuous improvement, and deliver consistent customer outcomes across our global organization. What You’ll Own:

You’ll lead initiatives that strengthen every aspect of delivery excellence while helping define the future of AI-enabled enterprise application delivery. Delivery Excellence

• Own and continuously evolve Rootstock’s implementation methodology.
• Strengthen delivery governance, quality, and delivery predictability.
• Build implementation accelerators, standards, and best practices.
• Drive continuous improvement across the implementation lifecycle.
• Serve as the steward of Rootstock’s delivery operating model, ensuring methodologies, governance, operational processes, delivery standards, and best practices continue to evolve in support of exceptional customer outcomes and organizational scalability.

Professional Services Operations

• Own the operational framework supporting the Professional Services organization.
• Drive forecasting, utilization, backlog management, project health, operational reporting, and business KPIs.
• Optimize the use of our Professional Services Automation platform to improve organizational visibility, efficiency, and scalability.
• Lead operational improvement initiatives that increase delivery predictability, organizational effectiveness, and business performance.

Strategic Leadership

• Partner closely with the SVP of Global Professional Services & Enablement.
• Prepare executive-level operational reviews and strategic business insights.
• Support executive and Board-level business reporting.
• Collaborate closely with the Professional Services Leadership team to establish priorities, align organizational initiatives, and continuously improve delivery capabilities across the global Professional Services organization.
• Lead initiatives that improve scalability, profitability, customer outcomes, and organizational maturity.
• Help shape the long-term strategy of the Professional Services organization.

Partner Delivery Excellence

• Own the delivery methodology, governance, and quality standards that enable successful partner-led implementations.
• Partner with Enablement to strengthen partner readiness, certification, and implementation quality.
• Drive consistency across internal and partner-delivered implementations.

Customer Success

• Serve as Executive Sponsor for strategic customer implementations.
• Lead complex customer escalations and recovery initiatives.
• Champion customer satisfaction and long-term customer success.

People Leadership

• Lead and develop a globally distributed team of Project Managers, Consulting Managers, and Consultants.
• Build future leaders through coaching, mentoring, and talent development.
• Foster a culture of accountability, collaboration, innovation, continuous learning, and operational excellence.

Shape the Future of Enterprise Delivery

• Lead the evolution of Rootstock’s delivery model from traditional SaaS implementations to AI-enabled enterprise solution delivery.
• Help define the methodologies, governance models, and delivery practices required to implement AI-powered enterprise applications successfully.
• Evaluate emerging AI technologies that improve consultant productivity, delivery quality, and customer outcomes.
• Identify opportunities to embed AI throughout the implementation lifecycle.
• Partner with Product Management, Engineering, and Enablement to bring new AI capabilities into customer delivery.
• Foster a culture of experimentation, innovation, and continuous learning.

What Success Looks Like:

During your first year, you’ll help us:

• Mature Rootstock’s implementation methodology.
• Help define our next-generation AI-enabled implementation methodology.
• Improve delivery predictability and governance.
• Strengthen implementation partner quality and consistency.
• Advance AI-enabled delivery capabilities across the organization.
• Enhance executive operational reporting and business insights.
• Improve organizational efficiency, scalability, and operational excellence.
• Continue building a high-performing global Professional Services organization.

What We’re Looking For:

We’re looking for more than an experienced Professional Services leader.

We’re looking for someone who naturally asks: ‘How can we make the entire organization better?’ Successful candidates will bring:

• 12+ years of leadership experience in Enterprise SaaS, ERP, enterprise applications, or technology consulting.
• Experience leading globally distributed, multicultural consulting organizations.
• Demonstrated success driving operational excellence, organizational transformation, and continuous improvement.
• Experience developing or evolving implementation methodologies and delivery governance.
• Strong understanding of Professional Services operations, forecasting, utilization, delivery governance, and Professional Services Automation platforms.
• Experience leading cross-functional initiatives through influence rather than authority.
• Outstanding executive communication, presentation, and stakeholder management skills.
• A track record of building high-performing teams and developing future leaders.
• A growth mindset with a passion for innovation and continuous improvement.

Preferred qualifications include:

• Experience within the Salesforce ecosystem.
• Manufacturing ERP or enterprise applications experience.
• Experience working with global implementation partner ecosystems.
• Experience with AI-enabled delivery, intelligent automation, or enterprise AI adoption.
• Experience in a private equity-backed SaaS company.

Why This Role Matters:

Enterprise software is entering its biggest transformation in decades. AI is changing not only the products customers buy, but how those products are implemented, adopted, and optimized. At Rootstock, we believe Professional Services will play a central role in helping customers realize the value of AI-powered enterprise applications. As our Senior Director of Delivery Excellence, you’ll help shape that future—building the methodologies, operational capabilities, AI-enabled delivery practices, and high-performing teams that will define the next generation of customer success.

If you’re excited by building organizations, leading change, and transforming how enterprise solutions are delivered, we’d love to hear from you.

The basics:

• Location: Remote, US-based.

• Visa Sponsorship: This position requires authorization to work in the US; we are unable to provide visa sponsorship, including H-1B.

• Compensation: Base salary, annual bonus, and a long-term incentive plan (LTIP).

• Benefits: Medical/Dental/Vision via PEO; Fidelity 401(k) + company annual match. Automatic Cell/Internet stipend. Flexible time off, 12 observed holidays, volunteer time off, paid parental leave.

Rootstock Software is an equal-opportunity employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected-veteran status, or any other characteristic protected by law.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and we encourage you to apply, even if you don’t believe you meet every one of our qualifications described. We are committed to recruiting and engaging individuals without regard to disability, gender, race, religion, or sexual orientation. We are committed to equity and are particularly interested in receiving applications from a broad spectrum of individuals.

Senior Director, PBM Member Experience

About the role

Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. The Senior Director, PBM Member Experience is responsible for setting the vision, strategy, and long-term direction for Rightway’s omnichannel member support organization. This leader oversees the delivery of exceptional experiences across phone, chat, email, and emerging digital channels while ensuring operational excellence, client satisfaction, and sustainable growth.

What you’ll do

• Define and execute the long-term strategy and vision for Rightway’s omnichannel member experience organization.
• Lead the overall performance of phone, chat, email, and digital support channels while ensuring client commitments, service level agreements, performance guarantees, and member experience objectives are achieved.
• Develop and execute strategic initiatives that improve operational scalability, efficiency, quality, and service excellence.
• Align the overall roadmap with corporate objectives and customer experience goals.
• Provide leadership for CRM platforms, workforce optimization, knowledge management, conversational AI, and other omnichannel contact center technologies.
• Lead the evaluation and implementation of AI-powered solutions, automation, and digital engagement capabilities.
• Establish executive performance metrics and governance using operational analytics, NPS, SLA, quality, workforce, and customer experience data.
• Develop and execute long-range staffing strategies, workforce forecasting models, and organizational capacity plans.
• Develop and manage departmental budgets while identifying opportunities for operational efficiencies and cost optimization.
• Partner with Client Success as the operational leader responsible for client experience and service delivery.
• Support client meetings, business reviews, finalist presentations, and strategic operational discussions.
• Partner across Product, Technology, Clinical Operations, and Implementation to ensure operational readiness and successful execution of enterprise initiatives.
• Mentor and develop senior leaders while building leadership capability throughout the organization.
• Champion an inclusive culture that values collaboration, accountability, innovation, and continuous improvement.
• Monitor industry trends and emerging technologies to continuously evolve Rightway’s member experience strategy.

Who you are.

• Bachelor’s degree required; Master’s degree preferred.
• 8+ years of progressive leadership experience within PBM, health plan, healthcare operations, or large omnichannel contact center environments.
• Demonstrated experience leading large operational organizations through growth and transformation.
• Experience managing executive budgets, workforce strategies, technology roadmaps, and organizational planning.
• Strong understanding of contact center technologies, CRM platforms, workforce management systems, analytics, and AI-enabled customer service solutions.
• Exceptional strategic thinking, executive communication, financial acumen, and cross-functional leadership skills.
• Passion for developing leaders, delivering exceptional member experiences, and building high-performing, inclusive organizations.

COMPENSATION:  $187,000 - $211,000 annually, in addition to bonus and equity

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

Senior Director, Digital Operations & AI

Location: Remote

Reports To: Senior Partner and Chief Operating Officer

Team: Central Support

Employment Type: Full-time, Exempt

---

About Bellwether

Bellwether is a national nonprofit that exists to transform education to ensure students furthest from opportunity achieve outcomes that lead to fulfilling lives and flourishing communities. We work hand in hand with education leaders and organizations to accelerate their impact, inform and influence policy and program design, and share what we learn along the way.

We are a remote-first team, and our work is national in scope, so our flexible working style allows our professionals to work where they have built their lives, which means Bellwether can hire the best person for each role, regardless of geography. This role can be based anywhere in the United States. Up to 15% travel may be required.

As Bellwether implements our new strategic plan, we will reimagine how we work, embrace emerging technologies, evolve our service offerings, and embed the processes and mindsets for learning across the organization. A key part of this transformation is harnessing the power of artificial intelligence (AI) to enhance how we operate, collaborate, and deliver value. Bellwether sees AI not just as a tool for efficiency, but also a strategic lever for insight generation, innovation, and rethinking how we deliver impact for the education sector.

WHY AI MATTERS AT BELLWETHER

AI is reshaping the education landscape and how organizations such as Bellwether can make a difference for the partners we support and, ultimately, the students, families, and communities we aim to serve. For us, AI represents an opportunity to:

• Inform and guide the sector in navigating the complex question of how AI affects learners, educators, and the systems and organizations working to improve education.
• Develop and integrate new tools and resources into our workflows, so that Bellwether can provide high-quality and effective support to more partners, extending our impact.
• Engage in organizational learning and knowledge sharing to continuously reflect on and improve how we work.
• Empower our team to focus on human-centered work by building robust, nimble infrastructure that enhances collaboration and frees them from routine tasks.

THE ROLE

This is a leadership role on Bellwether’s Central Support (CS) Team that balances strategic direction with hands-on execution. We anticipate the Senior Director will function similarly to a product manager with change management depth and technical range. This role is right for someone who can help shape the vision, run the roadmap, and build the work. Because this role does not come with a dedicated technical team, execution will occur through a mix of individual work, contracted support, and close partnership with other Central Support roles, depending on the project’s requirements.

Here’s how we expect this role to spend its time:

• 35-40% Strategic direction and roadmap ownership: Translating the organization’s digital transformation and AI priorities into a sequenced, realistic plan and making clear-eyed calls about what to build, what to defer, and what to resist.
• 25% Client-facing delivery: Embedded support on select projects where AI integration, workflow design, or operations modernization supports Bellwether’s service offerings.
• 35-40% Hands-on execution: Building prototypes, configuring tools, writing automations, testing integrations, and designing systems that the Central Support team can maintain without ongoing technical support.

This role reports directly to Bellwether’s Chief Operating Officer (COO). It works in close partnership with the Senior Director of Enterprise Operations, who ensures what gets built can be successfully scaled and sustained across the organization. The role is a member of the internal AI Leadership Team and the AI Skunkworks team (the “Skunks,” the most advanced AI practitioners currently at Bellwether, holding a 20% time allocation), as well as the Central Support Leadership Team. Other AI-fluent team members will continue to contribute in a supporting capacity.

WHO YOU ARE

The right person for this role has spent a combination of 8+ years owning both strategy and execution in digital transformation, workflow redesign, or operations. You have hands-on AI and automation experience, and you have designed tools that bring lasting change. You think in systems, translate fluently from executive strategy to hands-on detail, and have built authentic adoption in cultures where enthusiasm was uneven and pushback was genuine. You’re not a pure technologist who needs a team to execute, a strategist who doesn’t build, or an AI evangelist without implementation depth: you lead through influence, not mandate.

WHAT YOU WILL DO

1. Own the Transformation Roadmap

You will develop and own a sequenced roadmap grounded in what previous discovery has surfaced: prioritizing what Bellwether can absorb, sequencing what to build first, and saying no to what would distract from durable progress. You are the COO’s primary partner on this work, which means translating strategic intent into a plan that the organization can follow and the operations team can sustain.

• Develop and maintain the transformation roadmap; revisit and resequence as conditions change.
• Make prioritization calls and communicate them clearly across the organization
• Connect Skunks experimentation, internal cohort learning, and CS team needs into a unified direction.
• AI Leadership: in partnership with the AI leads, as well as the internal team leading Bellwether’s professional learning, help review and influence the design of learning pathways, support org-wide AI-fluency, and help move Bellwether from various stages of adoption to a consistent, AI-embedded practice.

1. Lead Change in Digital Transformation

Bellwether has digital transformation and AI enthusiasts, skeptics, and people who are somewhere in between. This role must earn trust from all of them by demonstrating value before asking for adoption, listening before prescribing, and creating space for people to learn without letting that become an indefinite delay.

• Navigate a collaborative culture while still driving decisions and holding momentum
• Communicate technical work to nontechnical leaders; translate organizational complexity for technical implementers.
• Champion responsible AI adoption grounded in ethical use, transparency, appropriate guardrails, and alignment with Bellwether’s AI policy and values.
• Contribute to professional learning opportunities that support team adoption of new tools and processes.
• Lead people through change with strategic clarity, humility, and care.

1. Build, Not Just Plan

This is a hands-on role. You will design workflow prototypes, configure tools, write automations, and test integrations, modeling what excellent digital practice looks like in day-to-day work. Every system you build must be operable by the people who use it.

• Identify and redesign high-friction workflows across CS, External Relations, and program-facing functions (grant management, data and reporting, knowledge management, executive coordination).
• Integrate AI where it adds durable value, not where it is merely possible; apply a test-and-learn mindset.
• Evaluate existing systems (Salesforce, Human Resource Information Systems, project management tools, productivity platforms) for gaps, integration opportunities, and AI-enabled enhancements in partnership with the Business Systems team.
• In partnership with the Knowledge Sharing Lead, build knowledge management infrastructure that captures institutional knowledge and survives staff transitions.
• Design for data privacy and security by making deliberate calls about what data can flow to which systems, where AI tools introduce exposure, and how to build within Bellwether’s confidentiality obligations to clients and staff.

WHAT SUCCESS LOOKS LIKE AT 12 MONTHS

• Three to five high-friction workflows redesigned, adopted, and producing measurable value and impact.
• AI use is embedded in how Central Support teams do core work (not merely available as a tool, but integrated into workflows and deliverables).
• Trusted relationships built across the organization with the advanced builders, novice learners, heavy skeptics, busy practitioners, and leaders who need to make org-wide decisions.
• Systems are documented, maintainable, and operable by the Business Systems team.
• Begin contributing as a strategic thought partner on a small number of client-facing or externally oriented projects, as staffed by the organization based on portfolio needs and your expertise.

QUALIFICATIONS

Competitive candidates for this role will demonstrate a passion for our work and content expertise. To be successful, candidates must have strong organizational, problem-solving, communication, and project management skills. They should also possess the following:

Required

• 8+ years in digital transformation, workflow redesign (process engineering), operations, or product management in a role that required owning both strategy and execution, not just one.
• Demonstrated track record of leading organizational change and building lasting adoption in contexts where enthusiasm was uneven and pushback was genuine.
• Hands-on AI and automation experience: you have built workflows, configured tools, and implemented AI in real operational settings that improved effectiveness and sustainability.
• Technical understanding of generative AI: you think in terms of evaluation, context engineering, and agentic design, and you can balance trade-offs among speed, latency, cost, and quality.
• Systems thinking: you map workflows end to end, find where friction lives (not just where it is most visible), and design for root causes.
• Ability to assess data privacy and security risks: you anticipate the privacy and security risks that come with AI adoption, translate those for the wider team, and design/build with mitigating them in mind.
• Communication range: you translate fluently across every level of the organization, from executive strategy conversations to the hands-on details of getting work done.
• A builder’s attitude: you have shipped things, owned deliverables, and know what it feels like to be accountable for a system people rely on.
• Strong mission orientation: you understand why Bellwether’s work matters and can connect better internal systems to better outcomes for young people.

Preferred

• Experience in nonprofit, education, consulting, or professional services; you understand how mission-driven, expertise-led organizations make decisions and navigate governance
• Product management background: iterative delivery, user research, prioritization discipline, accountability for outcomes over outputs
• Forward-deployed engineering or technical consulting experience: diagnosing and building solutions directly alongside end users
• Familiarity with Salesforce, HRIS platforms, grant management workflows, or knowledge management systems
• Exposure to AI policy, governance, or ethical use frameworks

COMPENSATION

The base salary range for incoming team members in this role is $170,250-$199,625 annually, with eligibility for an annual performance bonus targeted at $19,900 based on individual and organizational success (bonus target may vary based on final salary). While the final offer amount will be determined by multiple factors — including previous experience and content knowledge — and may vary from the stated range, Bellwether is committed to transparency, and all offers align with our compensation philosophy.

Bellwether provides competitive compensation and an attractive benefits package that includes a performance bonus based on individual and firm success, health care coverage, and a 401(k) plan with matching employer contributions.

TO APPLY

Use your online application — a custom letter of interest and a current resume — to show us you have the skills listed here or why the skills you have are the ones we need. Be sure to highlight or walk us through a process or system you have rebuilt. You should also use your application materials to show how your background and experience align with Bellwether’s mission. Please address your letter of interest to DaWana Williamson, Senior Partner and Chief Operating Officer.

Note: Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Bellwether is committed to providing equal opportunities. It is our policy to ensure that all individuals with whom we are in contact are not discriminated against based on age, race, ethnicity, color, disability, gender identity, gender expression, political viewpoint, marital status, national origin, religion, sexual orientation, or veteran status. Further, as described above, Bellwether is committed to building a diverse team and strongly encourages individuals from all backgrounds to apply.

Use of AI in Hiring

Our team may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools help our teams work efficiently, but they never replace human judgment. Every hiring decision is ultimately made by our team. If you have questions about how we process candidate data, please reach out to us.

Senior Director, Digital Operations & AI

Location: Remote

Reports To: Senior Partner and Chief Operating Officer

Team: Central Support

Employment Type: Full-time, Exempt

---

About Bellwether

Bellwether is a national nonprofit that exists to transform education to ensure students furthest from opportunity achieve outcomes that lead to fulfilling lives and flourishing communities. We work hand in hand with education leaders and organizations to accelerate their impact, inform and influence policy and program design, and share what we learn along the way.

We are a remote-first team, and our work is national in scope, so our flexible working style allows our professionals to work where they have built their lives, which means Bellwether can hire the best person for each role, regardless of geography. This role can be based anywhere in the United States. Up to 15% travel may be required.

As Bellwether implements our new strategic plan, we will reimagine how we work, embrace emerging technologies, evolve our service offerings, and embed the processes and mindsets for learning across the organization. A key part of this transformation is harnessing the power of artificial intelligence (AI) to enhance how we operate, collaborate, and deliver value. Bellwether sees AI not just as a tool for efficiency, but also a strategic lever for insight generation, innovation, and rethinking how we deliver impact for the education sector.

WHY AI MATTERS AT BELLWETHER

AI is reshaping the education landscape and how organizations such as Bellwether can make a difference for the partners we support and, ultimately, the students, families, and communities we aim to serve. For us, AI represents an opportunity to:

• Inform and guide the sector in navigating the complex question of how AI affects learners, educators, and the systems and organizations working to improve education.
• Develop and integrate new tools and resources into our workflows, so that Bellwether can provide high-quality and effective support to more partners, extending our impact.
• Engage in organizational learning and knowledge sharing to continuously reflect on and improve how we work.
• Empower our team to focus on human-centered work by building robust, nimble infrastructure that enhances collaboration and frees them from routine tasks.

THE ROLE

This is a leadership role on Bellwether’s Central Support (CS) Team that balances strategic direction with hands-on execution. We anticipate the Senior Director will function similarly to a product manager with change management depth and technical range. This role is right for someone who can help shape the vision, run the roadmap, and build the work. Because this role does not come with a dedicated technical team, execution will occur through a mix of individual work, contracted support, and close partnership with other Central Support roles, depending on the project’s requirements.

Here’s how we expect this role to spend its time:

• 35-40% Strategic direction and roadmap ownership: Translating the organization’s digital transformation and AI priorities into a sequenced, realistic plan and making clear-eyed calls about what to build, what to defer, and what to resist.
• 25% Client-facing delivery: Embedded support on select projects where AI integration, workflow design, or operations modernization supports Bellwether’s service offerings.
• 35-40% Hands-on execution: Building prototypes, configuring tools, writing automations, testing integrations, and designing systems that the Central Support team can maintain without ongoing technical support.

This role reports directly to Bellwether’s Chief Operating Officer (COO). It works in close partnership with the Senior Director of Enterprise Operations, who ensures what gets built can be successfully scaled and sustained across the organization. The role is a member of the internal AI Leadership Team and the AI Skunkworks team (the “Skunks,” the most advanced AI practitioners currently at Bellwether, holding a 20% time allocation), as well as the Central Support Leadership Team. Other AI-fluent team members will continue to contribute in a supporting capacity.

WHO YOU ARE

The right person for this role has spent a combination of 8+ years owning both strategy and execution in digital transformation, workflow redesign, or operations. You have hands-on AI and automation experience, and you have designed tools that bring lasting change. You think in systems, translate fluently from executive strategy to hands-on detail, and have built authentic adoption in cultures where enthusiasm was uneven and pushback was genuine. You’re not a pure technologist who needs a team to execute, a strategist who doesn’t build, or an AI evangelist without implementation depth: you lead through influence, not mandate.

WHAT YOU WILL DO

1. Own the Transformation Roadmap

You will develop and own a sequenced roadmap grounded in what previous discovery has surfaced: prioritizing what Bellwether can absorb, sequencing what to build first, and saying no to what would distract from durable progress. You are the COO’s primary partner on this work, which means translating strategic intent into a plan that the organization can follow and the operations team can sustain.

• Develop and maintain the transformation roadmap; revisit and resequence as conditions change.
• Make prioritization calls and communicate them clearly across the organization
• Connect Skunks experimentation, internal cohort learning, and CS team needs into a unified direction.
• AI Leadership: in partnership with the AI leads, as well as the internal team leading Bellwether’s professional learning, help review and influence the design of learning pathways, support org-wide AI-fluency, and help move Bellwether from various stages of adoption to a consistent, AI-embedded practice.

1. Lead Change in Digital Transformation

Bellwether has digital transformation and AI enthusiasts, skeptics, and people who are somewhere in between. This role must earn trust from all of them by demonstrating value before asking for adoption, listening before prescribing, and creating space for people to learn without letting that become an indefinite delay.

• Navigate a collaborative culture while still driving decisions and holding momentum
• Communicate technical work to nontechnical leaders; translate organizational complexity for technical implementers.
• Champion responsible AI adoption grounded in ethical use, transparency, appropriate guardrails, and alignment with Bellwether’s AI policy and values.
• Contribute to professional learning opportunities that support team adoption of new tools and processes.
• Lead people through change with strategic clarity, humility, and care.

1. Build, Not Just Plan

This is a hands-on role. You will design workflow prototypes, configure tools, write automations, and test integrations, modeling what excellent digital practice looks like in day-to-day work. Every system you build must be operable by the people who use it.

• Identify and redesign high-friction workflows across CS, External Relations, and program-facing functions (grant management, data and reporting, knowledge management, executive coordination).
• Integrate AI where it adds durable value, not where it is merely possible; apply a test-and-learn mindset.
• Evaluate existing systems (Salesforce, Human Resource Information Systems, project management tools, productivity platforms) for gaps, integration opportunities, and AI-enabled enhancements in partnership with the Business Systems team.
• In partnership with the Knowledge Sharing Lead, build knowledge management infrastructure that captures institutional knowledge and survives staff transitions.
• Design for data privacy and security by making deliberate calls about what data can flow to which systems, where AI tools introduce exposure, and how to build within Bellwether’s confidentiality obligations to clients and staff.

WHAT SUCCESS LOOKS LIKE AT 12 MONTHS

• Three to five high-friction workflows redesigned, adopted, and producing measurable value and impact.
• AI use is embedded in how Central Support teams do core work (not merely available as a tool, but integrated into workflows and deliverables).
• Trusted relationships built across the organization with the advanced builders, novice learners, heavy skeptics, busy practitioners, and leaders who need to make org-wide decisions.
• Systems are documented, maintainable, and operable by the Business Systems team.
• Begin contributing as a strategic thought partner on a small number of client-facing or externally oriented projects, as staffed by the organization based on portfolio needs and your expertise.

QUALIFICATIONS

Competitive candidates for this role will demonstrate a passion for our work and content expertise. To be successful, candidates must have strong organizational, problem-solving, communication, and project management skills. They should also possess the following:

Required

• 8+ years in digital transformation, workflow redesign (process engineering), operations, or product management in a role that required owning both strategy and execution, not just one.
• Demonstrated track record of leading organizational change and building lasting adoption in contexts where enthusiasm was uneven and pushback was genuine.
• Hands-on AI and automation experience: you have built workflows, configured tools, and implemented AI in real operational settings that improved effectiveness and sustainability.
• Technical understanding of generative AI: you think in terms of evaluation, context engineering, and agentic design, and you can balance trade-offs among speed, latency, cost, and quality.
• Systems thinking: you map workflows end to end, find where friction lives (not just where it is most visible), and design for root causes.
• Ability to assess data privacy and security risks: you anticipate the privacy and security risks that come with AI adoption, translate those for the wider team, and design/build with mitigating them in mind.
• Communication range: you translate fluently across every level of the organization, from executive strategy conversations to the hands-on details of getting work done.
• A builder’s attitude: you have shipped things, owned deliverables, and know what it feels like to be accountable for a system people rely on.
• Strong mission orientation: you understand why Bellwether’s work matters and can connect better internal systems to better outcomes for young people.

Preferred

• Experience in nonprofit, education, consulting, or professional services; you understand how mission-driven, expertise-led organizations make decisions and navigate governance
• Product management background: iterative delivery, user research, prioritization discipline, accountability for outcomes over outputs
• Forward-deployed engineering or technical consulting experience: diagnosing and building solutions directly alongside end users
• Familiarity with Salesforce, HRIS platforms, grant management workflows, or knowledge management systems
• Exposure to AI policy, governance, or ethical use frameworks

COMPENSATION

The base salary range for incoming team members in this role is $170,250-$199,625 annually, with eligibility for an annual performance bonus targeted at $19,900 based on individual and organizational success (bonus target may vary based on final salary). While the final offer amount will be determined by multiple factors — including previous experience and content knowledge — and may vary from the stated range, Bellwether is committed to transparency, and all offers align with our compensation philosophy.

Bellwether provides competitive compensation and an attractive benefits package that includes a performance bonus based on individual and firm success, health care coverage, and a 401(k) plan with matching employer contributions.

TO APPLY

Use your online application — a custom letter of interest and a current resume — to show us you have the skills listed here or why the skills you have are the ones we need. Be sure to highlight or walk us through a process or system you have rebuilt. You should also use your application materials to show how your background and experience align with Bellwether’s mission. Please address your letter of interest to DaWana Williamson, Senior Partner and Chief Operating Officer.

Note: Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Bellwether is committed to providing equal opportunities. It is our policy to ensure that all individuals with whom we are in contact are not discriminated against based on age, race, ethnicity, color, disability, gender identity, gender expression, political viewpoint, marital status, national origin, religion, sexual orientation, or veteran status. Further, as described above, Bellwether is committed to building a diverse team and strongly encourages individuals from all backgrounds to apply.

Use of AI in Hiring

Our team may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools help our teams work efficiently, but they never replace human judgment. Every hiring decision is ultimately made by our team. If you have questions about how we process candidate data, please reach out to us.

About MimecastMimecast started in email security - and we're still a recognized leader in it.

Senior Director, Digital Operations & AI

Location: Remote

Reports To: Senior Partner and Chief Operating Officer

Team: Central Support

Employment Type: Full-time, Exempt

---

About Bellwether

Bellwether is a national nonprofit that exists to transform education to ensure students furthest from opportunity achieve outcomes that lead to fulfilling lives and flourishing communities. We work hand in hand with education leaders and organizations to accelerate their impact, inform and influence policy and program design, and share what we learn along the way.

We are a remote-first team, and our work is national in scope, so our flexible working style allows our professionals to work where they have built their lives, which means Bellwether can hire the best person for each role, regardless of geography. This role can be based anywhere in the United States. Up to 15% travel may be required.

As Bellwether implements our new strategic plan, we will reimagine how we work, embrace emerging technologies, evolve our service offerings, and embed the processes and mindsets for learning across the organization. A key part of this transformation is harnessing the power of artificial intelligence (AI) to enhance how we operate, collaborate, and deliver value. Bellwether sees AI not just as a tool for efficiency, but also a strategic lever for insight generation, innovation, and rethinking how we deliver impact for the education sector.

WHY AI MATTERS AT BELLWETHER

AI is reshaping the education landscape and how organizations such as Bellwether can make a difference for the partners we support and, ultimately, the students, families, and communities we aim to serve. For us, AI represents an opportunity to:

• Inform and guide the sector in navigating the complex question of how AI affects learners, educators, and the systems and organizations working to improve education.
• Develop and integrate new tools and resources into our workflows, so that Bellwether can provide high-quality and effective support to more partners, extending our impact.
• Engage in organizational learning and knowledge sharing to continuously reflect on and improve how we work.
• Empower our team to focus on human-centered work by building robust, nimble infrastructure that enhances collaboration and frees them from routine tasks.

THE ROLE

This is a leadership role on Bellwether’s Central Support (CS) Team that balances strategic direction with hands-on execution. We anticipate the Senior Director will function similarly to a product manager with change management depth and technical range. This role is right for someone who can help shape the vision, run the roadmap, and build the work. Because this role does not come with a dedicated technical team, execution will occur through a mix of individual work, contracted support, and close partnership with other Central Support roles, depending on the project’s requirements.

Here’s how we expect this role to spend its time:

• 35-40% Strategic direction and roadmap ownership: Translating the organization’s digital transformation and AI priorities into a sequenced, realistic plan and making clear-eyed calls about what to build, what to defer, and what to resist.
• 25% Client-facing delivery: Embedded support on select projects where AI integration, workflow design, or operations modernization supports Bellwether’s service offerings.
• 35-40% Hands-on execution: Building prototypes, configuring tools, writing automations, testing integrations, and designing systems that the Central Support team can maintain without ongoing technical support.

This role reports directly to Bellwether’s Chief Operating Officer (COO). It works in close partnership with the Senior Director of Enterprise Operations, who ensures what gets built can be successfully scaled and sustained across the organization. The role is a member of the internal AI Leadership Team and the AI Skunkworks team (the “Skunks,” the most advanced AI practitioners currently at Bellwether, holding a 20% time allocation), as well as the Central Support Leadership Team. Other AI-fluent team members will continue to contribute in a supporting capacity.

WHO YOU ARE

The right person for this role has spent a combination of 8+ years owning both strategy and execution in digital transformation, workflow redesign, or operations. You have hands-on AI and automation experience, and you have designed tools that bring lasting change. You think in systems, translate fluently from executive strategy to hands-on detail, and have built authentic adoption in cultures where enthusiasm was uneven and pushback was genuine. You’re not a pure technologist who needs a team to execute, a strategist who doesn’t build, or an AI evangelist without implementation depth: you lead through influence, not mandate.

WHAT YOU WILL DO

1. Own the Transformation Roadmap

You will develop and own a sequenced roadmap grounded in what previous discovery has surfaced: prioritizing what Bellwether can absorb, sequencing what to build first, and saying no to what would distract from durable progress. You are the COO’s primary partner on this work, which means translating strategic intent into a plan that the organization can follow and the operations team can sustain.

• Develop and maintain the transformation roadmap; revisit and resequence as conditions change.
• Make prioritization calls and communicate them clearly across the organization
• Connect Skunks experimentation, internal cohort learning, and CS team needs into a unified direction.
• AI Leadership: in partnership with the AI leads, as well as the internal team leading Bellwether’s professional learning, help review and influence the design of learning pathways, support org-wide AI-fluency, and help move Bellwether from various stages of adoption to a consistent, AI-embedded practice.

1. Lead Change in Digital Transformation

Bellwether has digital transformation and AI enthusiasts, skeptics, and people who are somewhere in between. This role must earn trust from all of them by demonstrating value before asking for adoption, listening before prescribing, and creating space for people to learn without letting that become an indefinite delay.

• Navigate a collaborative culture while still driving decisions and holding momentum
• Communicate technical work to nontechnical leaders; translate organizational complexity for technical implementers.
• Champion responsible AI adoption grounded in ethical use, transparency, appropriate guardrails, and alignment with Bellwether’s AI policy and values.
• Contribute to professional learning opportunities that support team adoption of new tools and processes.
• Lead people through change with strategic clarity, humility, and care.

1. Build, Not Just Plan

This is a hands-on role. You will design workflow prototypes, configure tools, write automations, and test integrations, modeling what excellent digital practice looks like in day-to-day work. Every system you build must be operable by the people who use it.

• Identify and redesign high-friction workflows across CS, External Relations, and program-facing functions (grant management, data and reporting, knowledge management, executive coordination).
• Integrate AI where it adds durable value, not where it is merely possible; apply a test-and-learn mindset.
• Evaluate existing systems (Salesforce, Human Resource Information Systems, project management tools, productivity platforms) for gaps, integration opportunities, and AI-enabled enhancements in partnership with the Business Systems team.
• In partnership with the Knowledge Sharing Lead, build knowledge management infrastructure that captures institutional knowledge and survives staff transitions.
• Design for data privacy and security by making deliberate calls about what data can flow to which systems, where AI tools introduce exposure, and how to build within Bellwether’s confidentiality obligations to clients and staff.

WHAT SUCCESS LOOKS LIKE AT 12 MONTHS

• Three to five high-friction workflows redesigned, adopted, and producing measurable value and impact.
• AI use is embedded in how Central Support teams do core work (not merely available as a tool, but integrated into workflows and deliverables).
• Trusted relationships built across the organization with the advanced builders, novice learners, heavy skeptics, busy practitioners, and leaders who need to make org-wide decisions.
• Systems are documented, maintainable, and operable by the Business Systems team.
• Begin contributing as a strategic thought partner on a small number of client-facing or externally oriented projects, as staffed by the organization based on portfolio needs and your expertise.

QUALIFICATIONS

Competitive candidates for this role will demonstrate a passion for our work and content expertise. To be successful, candidates must have strong organizational, problem-solving, communication, and project management skills. They should also possess the following:

Required

• 8+ years in digital transformation, workflow redesign (process engineering), operations, or product management in a role that required owning both strategy and execution, not just one.
• Demonstrated track record of leading organizational change and building lasting adoption in contexts where enthusiasm was uneven and pushback was genuine.
• Hands-on AI and automation experience: you have built workflows, configured tools, and implemented AI in real operational settings that improved effectiveness and sustainability.
• Technical understanding of generative AI: you think in terms of evaluation, context engineering, and agentic design, and you can balance trade-offs among speed, latency, cost, and quality.
• Systems thinking: you map workflows end to end, find where friction lives (not just where it is most visible), and design for root causes.
• Ability to assess data privacy and security risks: you anticipate the privacy and security risks that come with AI adoption, translate those for the wider team, and design/build with mitigating them in mind.
• Communication range: you translate fluently across every level of the organization, from executive strategy conversations to the hands-on details of getting work done.
• A builder’s attitude: you have shipped things, owned deliverables, and know what it feels like to be accountable for a system people rely on.
• Strong mission orientation: you understand why Bellwether’s work matters and can connect better internal systems to better outcomes for young people.

Preferred

• Experience in nonprofit, education, consulting, or professional services; you understand how mission-driven, expertise-led organizations make decisions and navigate governance
• Product management background: iterative delivery, user research, prioritization discipline, accountability for outcomes over outputs
• Forward-deployed engineering or technical consulting experience: diagnosing and building solutions directly alongside end users
• Familiarity with Salesforce, HRIS platforms, grant management workflows, or knowledge management systems
• Exposure to AI policy, governance, or ethical use frameworks

COMPENSATION

The base salary range for incoming team members in this role is $170,250-$199,625 annually, with eligibility for an annual performance bonus targeted at $19,900 based on individual and organizational success (bonus target may vary based on final salary). While the final offer amount will be determined by multiple factors — including previous experience and content knowledge — and may vary from the stated range, Bellwether is committed to transparency, and all offers align with our compensation philosophy.

Bellwether provides competitive compensation and an attractive benefits package that includes a performance bonus based on individual and firm success, health care coverage, and a 401(k) plan with matching employer contributions.

TO APPLY

Use your online application — a custom letter of interest and a current resume — to show us you have the skills listed here or why the skills you have are the ones we need. Be sure to highlight or walk us through a process or system you have rebuilt. You should also use your application materials to show how your background and experience align with Bellwether’s mission. Please address your letter of interest to DaWana Williamson, Senior Partner and Chief Operating Officer.

Note: Applicants must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Bellwether is committed to providing equal opportunities. It is our policy to ensure that all individuals with whom we are in contact are not discriminated against based on age, race, ethnicity, color, disability, gender identity, gender expression, political viewpoint, marital status, national origin, religion, sexual orientation, or veteran status. Further, as described above, Bellwether is committed to building a diverse team and strongly encourages individuals from all backgrounds to apply.

Use of AI in Hiring

Our team may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools help our teams work efficiently, but they never replace human judgment. Every hiring decision is ultimately made by our team. If you have questions about how we process candidate data, please reach out to us.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.

Senior Director, #1080

Portfolio Leadership • Federal Customer Partnership • Operational Excellence • Strategic Growth

Clearance: U.S. Citizenship is required. Must possess or be able to obtain and maintain a DHS Public Trust clearance.

A Role with Purpose and Impact

Dev Technology Group is seeking a Senior Director to lead a portfolio of cloud-enabled programs supporting mission-critical systems for our federal government customers.

Dev Technology applies cloud development, Agile delivery, DevSecOps, artificial intelligence, data analytics, cybersecurity, and other modern technologies to help federal agencies solve complex challenges and advance their missions. The Senior Director will provide the strategic leadership, customer engagement, operational oversight, and people leadership needed to ensure the continued success and growth of a core portfolio of this work.

The Sr. Director must remain informed about cloud technologies, emerging technology trends, modern software delivery practices, artificial intelligence, cybersecurity, and the changing federal technology landscape.

Who Thrives Here

The successful candidate is a strategic, people-centered leader who can move comfortably between executive customer conversations, portfolio performance reviews, operational problem-solving, and employee development.

This opportunity is well suited for someone who:

• Builds trusted, long-term relationships with federal customers and internal stakeholders.
• Understands how to lead through Program and Project Managers rather than personally managing every detail.
• Uses data, sound judgment, and strong communication to understand program health and address concerns early.
• Balances customer satisfaction, employee engagement, contractual performance, financial results, and long-term growth.
• Creates clarity and accountability while giving leaders room to lead.
• Develops high-performing teams through mentoring, coaching, feedback, and clear expectations.
• Understands modern technology concepts and industry direction without needing to be a hands-on technologist.
• Brings strategic vision while remaining willing to engage directly when programs need support.
• Places the success of the customer, portfolio, and team ahead of individual recognition.

The Opportunity

The Senior Director will be accountable for the overall health, performance, leadership, and strategic direction of a portfolio of federal cloud and software development programs.

This leader will oversee Program/Project Managers and other portfolio leaders who are responsible for day-to-day contract execution. The Senior Director will establish consistent portfolio governance, monitor performance across programs, strengthen customer relationships, develop leaders, address cross-program risks, and ensure that teams have the resources and organizational support needed to succeed.

The Senior Director will also serve as a senior point of contact for government customers and Dev Technology leadership. This individual will connect customer mission priorities with portfolio execution, company capabilities, workforce planning, operational improvements, and opportunities for continued growth.

Key Responsibilities

Portfolio Strategy and Leadership

• Establish and communicate the strategic vision, priorities, operating model, and performance expectations for the portfolio.
• Provide leadership and direction across multiple programs, projects, task orders, and delivery teams.
• Translate organizational and customer priorities into actionable portfolio plans and measurable objectives.
• Ensure portfolio activities remain aligned with customer missions, contractual commitments, Dev Technology’s strategic goals, and company values.
• Identify patterns, dependencies, risks, and opportunities that extend across individual programs.
• Create an environment of accountability, collaboration, innovation, resilience, and continuous improvement.
• Advise executive leadership on portfolio performance, emerging concerns, customer priorities, workforce needs, and strategic opportunities.

Customer and Stakeholder Partnership

• Serve as a trusted senior partner to federal customers, including program leaders, Contracting Officer’s Representatives, Contracting Officers, technical stakeholders, and agency executives.
• Establish and maintain positive customer relationships based on transparency, reliable delivery, responsiveness, and trust.
• Maintain a strong understanding of customer missions, organizational priorities, operational challenges, and evolving technology needs.
• Lead or participate in executive-level customer meetings, program reviews, strategic planning sessions, and issue-resolution discussions.
• Ensure customer concerns are understood, communicated, assigned, and addressed in a timely and appropriate manner.
• Partner with Program Managers to develop and execute customer engagement and communication strategies.
• Use customer feedback and portfolio insights to improve delivery, strengthen relationships, and identify opportunities to provide additional value.

Program and Portfolio Health

• Maintain visibility into the operational, contractual, financial, workforce, schedule, quality, and customer health of each program within the portfolio.
• Establish consistent portfolio-level governance, reporting, metrics, and review processes.
• Conduct regular program health reviews with Program Managers and other accountable leaders.
• Monitor contract performance, deliverables, service levels, milestones, staffing, risks, issues, financial indicators, and customer satisfaction.
• Ensure performance concerns are identified early and supported by clear mitigation or corrective-action plans.
• Escalate significant risks, impediments, contractual concerns, or customer issues to the appropriate company leaders.
• Oversee coordination across programs when work involves shared resources, integrated systems, common customers, or interdependent delivery schedules.
• Ensure programs are meeting contractual requirements and delivering high-quality outcomes on schedule and within established budgets.
• Promote disciplined risk management, change management, quality management, and continuous improvement across the portfolio.

Operational and Financial Oversight

• Partner with Program Managers, Finance, Contracts, Human Resources, Talent Acquisition, Security, and other corporate teams to support effective portfolio operations.
• Review and oversee portfolio budgets, forecasts, staffing plans, funding status, labor performance, revenue, profitability, and other key business indicators.
• Ensure Program Managers understand and effectively manage the financial and contractual responsibilities associated with their programs.
• Identify operational inefficiencies and lead improvements that increase delivery quality, consistency, scalability, and visibility.
• Establish repeatable processes that strengthen program execution without creating unnecessary administrative burden.
• Support resource allocation and prioritization across the portfolio.
• Ensure programs are appropriately staffed and that workforce plans account for current delivery needs, anticipated growth, employee development, and succession planning.
• Maintain awareness of contract periods of performance, option years, funding limitations, recompete timelines, and other events that could affect portfolio stability.

Leadership and Employee Development

• Lead, mentor, and develop Program Managers, Project Managers, and other portfolio leaders.
• Set clear expectations for leadership behavior, communication, customer engagement, operational discipline, and employee support.
• Hold regular one-on-one meetings and leadership discussions focused on performance, development, challenges, and organizational priorities.
• Coach leaders through complex customer, employee, delivery, and operational situations.
• Strengthen leadership capability and consistency across the portfolio through mentoring, shared practices, and targeted development.
• Support performance management, succession planning, high-potential employee development, recognition, and employee retention.
• Encourage leaders to create inclusive, engaged, and collaborative teams where employees understand how their work supports the customer mission.
• Promote consistent use of employee-care and performance tools, including performance reviews, development planning, recognition, and meaningful feedback.
• Model accountability, integrity, sound judgment, respectful leadership, and an others-first mindset.

Technology Awareness and Innovation

• Maintain current knowledge of cloud platforms, cloud-native application development, DevSecOps, Agile delivery, artificial intelligence, data analytics, cybersecurity, automation, low-code and no-code platforms, and other relevant technology trends.
• Understand the practical benefits, risks, limitations, and government considerations associated with emerging technologies.
• Partner with technical leaders and subject-matter experts to ensure customers receive sound, relevant, and forward-looking recommendations.
• Help translate technical concepts, investments, and opportunities into language that is meaningful to customer and business stakeholders.
• Encourage Program Managers and technical teams to identify innovations that improve mission outcomes, delivery effectiveness, security, employee productivity, or cost efficiency.
• Support the development of presentations, white papers, demonstrations, roadmaps, and recommendations that communicate potential improvements or solutions to customer challenges.
• Ensure innovation efforts remain grounded in customer needs, contract scope, security requirements, operational feasibility, and measurable value.

Growth and Portfolio Development

• Identify opportunities to expand Dev Technology’s support within existing programs and customer organizations.
• Partner with Business Development, Capture, Contracts, Finance, Recruiting, and technical leaders on recompetes, proposals, task order responses, and strategic account planning.
• Contribute customer, workforce, delivery, and operational insight to growth strategies and solution development.
• Support the development of strong past-performance examples, management approaches, staffing strategies, and portfolio success stories.
• Help evaluate prospective opportunities for alignment with Dev Technology’s capabilities, culture, customer relationships, and delivery capacity.
• Support smooth transitions for new awards, program expansions, contract changes, and leadership transitions.
• Represent Dev Technology in customer, partner, and industry settings as appropriate.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and directly related professional experience.
• At least 15 years of progressive professional experience, including significant leadership responsibility within federal government contracting, technology services, program management, or a related environment.
• At least 15 years of experience leading complex federal technology programs, portfolios, delivery organizations, or groups of related projects with a Bachelor’s degree, Master’s degree preferred.
• PMP Certification or willingness to obtain?
• Demonstrated experience leading and developing Program Managers, Project Managers, or other people leaders.
• Experience overseeing multiple programs, task orders, contracts, customers, or delivery teams simultaneously.
• Proven success building trusted relationships with federal government customers and senior stakeholders.
• Demonstrated ability to evaluate and improve program health across delivery, customer satisfaction, financial performance, staffing, risk, quality, and contractual compliance.
• Experience managing or overseeing program budgets, forecasts, funding, staffing plans, contract performance, and operational metrics.
• Strong understanding of the federal government contracting environment, including contract delivery, task order execution, subcontractor coordination, funding, performance requirements, and recompete considerations.
• Working knowledge of cloud computing, modern software delivery, Agile, DevSecOps, cybersecurity, artificial intelligence, data analytics, and emerging technology trends.
• Ability to engage effectively with technical teams and customers without serving as a hands-on technical practitioner.
• Experience leading organizational improvements, implementing governance practices, and increasing consistency across multiple programs.
• Excellent executive communication, presentation, facilitation, negotiation, and relationship-management skills.
• Strong judgment and the ability to make decisions, manage competing priorities, resolve complex problems, and communicate concerns clearly.
• Demonstrated commitment to employee engagement, mentoring, leadership development, and building high-performing teams.
• Ability to communicate complex program, business, or technology information clearly to technical and nontechnical audiences.
• Ability to travel to customer, company, and industry locations as required.
• U.S. Citizenship is required.
• Ability to obtain and maintain the required DHS Public Trust clearance.

Preferred Qualifications

• Experience leading a portfolio of cloud development, software modernization, application development, data, artificial intelligence, cybersecurity, or DevSecOps programs.
• Experience supporting the Department of Homeland Security or another federal civilian agency.
• Experience overseeing Agile software development and cloud-enabled programs in complex federal environments.
• Experience supporting program growth, recompetes, capture activities, proposals, and organic account expansion.
• Experience managing programs that use AWS, Microsoft Azure, cloud-native architectures, containerized applications, low-code or no-code platforms, or related technologies.
• Familiarity with project and portfolio management tools such as Jira, Microsoft Project, dashboards, financial reporting systems, or similar platforms.
• PMP certification.
• Certified ScrumMaster, SAFe, ITIL, or comparable program, Agile, service-management, or leadership certification.
• Master’s degree in business, management, information technology, public administration, or a related field.

Compensation

The salary range for this position is $135,000 - $200,000. This presented salary range is not a guarantee of compensation or salary. The offered salary is based on education, experience, geographic location, and possibly contractual requirements appropriate to the role. *Salary could fall outside of this range.

Who We Are

Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.

As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy:

• Generous and flexible time-off policy
• Flexible work schedules and telework options, including remote work availability for eligible projects
• Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities
• Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
• 401K matching with a 5% matching contribution
• Regular team and company social events including our annual party, happy hours, fitness challenges, and more
• A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts
• To learn more about working at Dev Technology, visit Working At Dev Technology Group

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.

SMS Terms and Privacy Notice

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Thanks for your interest in Oklo! We are searching for a Head of Manufacturing to join our team.

Position Description

The Head of Manufacturing will lead the development and implementation of strategies to enhance the design, prototype and manufacturing processes. This person will help ensure compliance with nuclear industry standards and foster a culture of hardware excellence. This role focuses on strategic oversight, knowledge sharing, and cross-functional collaboration to optimize efficiency, quality, and safety in nuclear reactor component manufacturing. Reporting to the Chief Operating Officer, you will act as a change agent, coaching teams and leveraging digital tools to drive sustainable improvements and support the company’s mission in clean energy production.

This position is remote with the expectation to travel at least ~25% of the time to manufacturing sites and HQ as needed.

Specific responsibilities may include:

• Develop and execute a comprehensive strategy, aligning with business priorities, loss analysis, and external benchmarks to achieve key performance indicators (KPIs) such as quality, delivery, cost, and safety.
• Lead the identification, planning, and implementation of process improvement initiatives using methodologies to enhance productivity and address root causes of inefficiencies.
• Promote the application of best practices, standards, and innovations across manufacturing and vendor sites, including nuclear-specific protocols for radiation protection, material handling, and regulatory compliance (e.g., NRC, IAEA standards).
• Coach and mentor design and manufacturing teams, production managers, and cross-functional stakeholders in autonomous operations, problem-solving, and change management.
• Ensure adherence to nuclear safety culture, environmental health and safety (EHS) standards, and compliance with all relevant regulations, including risk assessments and process optimizations for supplier factories.
• Collaborate with senior leadership to set continuous improvement targets, track project results, and report on progress, including cost savings, revenue impacts, and cultural transformations.
• Support knowledge transfer and capability building through the creation of accessible platforms, training programs, and best practice repositories for global teams.
• Manage project portfolios, budgets, and timelines for excellence initiatives, balancing client needs, stakeholder engagement, and conflicting priorities in a remote environment.

Minimum Qualifications:

• Bachelor’s degree in Engineering, Manufacturing, Operations Management, or a related field
• 10+ years of experience in design, prototyping and manufacturing operations, preferably in the nuclear, energy, or high-regulated industry, with at least 3 years in a leadership or excellence-focused role
• Demonstrated ability to lead teams, coach cross-functional groups, and drive cultural change
• Proficiency in CAD design tools
• Excellent communication, stakeholder management, and facilitation skills, with experience presenting to senior leadership
• Willingness to travel for site visits, audits, or team collaboration

Competencies

We are looking for a Head of Manufacturing that is:

• Passionate about clean energy and making advanced fission a reality
• Willing and able to learn quickly
• Active and an effective communicator of priorities
• Able to recognize, accept, and manage risk
• Eager to work on a dynamic team, receive constructive feedback, and grow with us
• Willing to think differently and do things in new ways
• Comfortable in a fast-paced, highly iterative startup environment
• Excited to think creatively, critically, and reflectively about the problems they are solving, while not leaning only on what has been done before
• Willing to propose novel and creative solutions to technical problems
• An excellent writer who can write in modern active voice, so make your cover letter compelling and write it well!
• Able to communicate technical content and results verbally

Who you are:

A startup person: You aren’t driven by titles or hierarchy, and prefer efficiency to excess process. You don’t need or expect to have a lot of guidance but you enjoy working in a fast-paced team. If you prefer the culture and feel of a large organization, that is great, but you likely won’t enjoy working with us! There is plenty of important work and plenty of good opportunities with organizations like that.

Motivated: You are self-motivated. You bring an enthusiasm to the team, and imbue a sense of passion that goes beyond clocking in and clocking out. This isn’t about a fake or arbitrary “pieces of flair” mentality or lack of work-life balance! It is about being a part of the vision and feeling a part of reaching team goals.

A team-player: Oklo genuinely is a team. We aren’t about taking credit for ourselves, and we aren’t about pushing blame to others. We do incredible things because we work as a team.

An excellent communicator: We need a person who is not only technically competent but also a clear and upbeat communicator.

Creative: Being creative means that when things fall outside clear scopes or processes or problems arise without clear solutions, you are able to identify it as well as invent ways to solve a problem or fill a need without micromanagement. The successful person in this job will not only be creative, but also enjoy being creative and solving open-ended problems which may change day-by-day.

Detail-oriented: This focus is a big part of excellence, consistency, and quality. Excellent grammar and spelling matter for both good communication as well as the image of the company that we put forward.

About Oklo travel requirements:

Oklo requires remote employees to travel to headquarters (Santa Clara, CA) twice a quarter annually, based on business or team needs, including attendance at team meetings, off-sites, and other company events or gatherings.

About Oklo compensation:

Salary: $210,000-$290,0000

Oklo offers flexible time off, equity, competitive pay, 401k, health insurance, FSA, flexible work hours, and other benefits.

This position may involve access to information subject to U.S. export control laws. Only applicants who meet the definition of a U.S. person under applicable laws may be eligible.

About Oklo Inc.: Oklo Inc. is developing fast fission power plants to deliver clean, reliable, and affordable energy at scale; establishing a domestic supply chain for critical radioisotopes; and advancing nuclear fuel recycling to convert nuclear waste into clean energy. Oklo was the first to receive a site use permit from the U.S. Department of Energy for a commercial advanced fission plant, was awarded fuel material from Idaho National Laboratory, and submitted the first custom combined license application for an advanced reactor to the U.S. Nuclear Regulatory Commission. Oklo is also developing advanced fuel recycling technologies in collaboration with the U.S. Department of Energy and U.S. National Laboratories.

#CHOP: Oklo’s Values

Collaboration: We go further, together. We bring diverse perspectives, listen actively, and build trust through transparency and respect. We work across disciplines, sharing ownership to turn complex challenges into shared successes.

Humility: We are team players who act for the good of the company and for the world. We are focused on our mission, not personal recognition.

Ownership: We take pride in what we do and how we do it. We are proactive in finding solutions and see tasks through  to completion. We are committed to delivering on our promises to provide clean, reliable, and affordable energy.

Pathfinding: We chart new ground where no path exists by approaching challenges with curiosity, courage, and creativity while navigating ambiguity.

Candidates should be aware that employment may be contingent upon successful completion of a drug screening, and employees may be subject to drug testing at any time in accordance with company policy and applicable laws.

Recruitment Fraud Disclaimer

Oklo is aware of recent recruitment fraud attempts targeting job seekers. Please be cautious of anyone claiming to represent Oklo who does not contact you from an official Oklo email address.

All legitimate communications from our recruiting team— including application updates, interview requests, and job offers — will come exclusively from an @oklo.com email. Oklo will never ask for sensitive personal information, payments, or account credentials during the hiring process.

If you receive suspicious outreach or have concerns about the authenticity of any communication claiming to be from Oklo, please contact us through the official channels listed on our website.

Why Terakeet?

At Terakeet, we’re comfortable with the uncomfortable. We live in the future of marketing and are revolutionizing how the world’s most valuable brands connect with their audiences. We are experts who deliver exceptional outcomes. Together, we win.

What We Do

Terakeet controls online reputation and visibility for global brands. We proactively build, protect, and repair brand narratives and perception to drive trust across organic and AI-powered search using patented technology and decades of expertise.

Where We Hire

We are a remote-first organization hiring specifically within 60 miles of of Chicago, IL., Dallas, TX., Austin, TX., Charlotte, NC.,  Atlanta, GA., Phoenix, AZ., Minneapolis, MN., and Syracuse, NY to help create opportunities for connectivity and collaboration in-person as you see fit. Learn more about our hiring hubs on our Careers blog.

Summary

The Director of Information Technology is responsible for the oversight of all technology operations and infrastructures, to ensure alignment with established goals and best practices. This individual is responsible for working with cross-functional business leaders to solve complex business problems, championing Artificial Intelligence (AI) system adoption, and support the goals of the organizations.

The Director of Information Technology reports directly to the Chief Digital and Transformation Officer and must have experience managing an IT infrastructure in a remote/hybrid environment, with an increasingly critical focus on advanced data security, AI governance, and the protection of highly confidential client information. This is a hands-on, player-coach role responsible for balancing strategic leadership with direct ownership of enterprise systems, infrastructure, automation initiatives, cybersecurity, and operational excellence.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

• Manages and executes the strategic direction of the company’s enterprise IT policies and systems to support organizational goals, while serving as the senior technical resource and escalation point for infrastructure, networking, endpoint, identity, and enterprise applications.
• Partners with key functional directors and business leaders to communicate IT needs, evaluate technology investments (including implementations, migrations, upgrades and modernization projects) and support organizational growth.
• Owns the architecture, administration, and continuous improvement of the technology stack, including Google Workspace, Jamf, Okta, Slack, Zoom, Cisco Meraki, and enterprise SaaS platforms.
• Manages hardware and software lifecycle, licensing, procurement, asset management, and vendor relationships.
• Leads the evaluation, implementation, and governance of Artificial Intelligence (AI) systems and emerging AI tools across the organization to drive operational efficiency and innovation.
• Develops AI-powered workflows, internal applications, and automations using platforms such as Replit to improve productivity and operational efficiency.
• Establishes robust data security frameworks for AI models and external API integrations ensuring proprietary and sensitive company data remains protected against unauthorized access and AI-specific vulnerabilities.
• Establishes, maintains, and enforces comprehensive information security and disaster recovery programs to protect company data, networks, applications, proprietary intellectual property, and highly confidential client data from internal and external risks.
• Implements and manages robust monitoring systems to oversee the software, applications, and tools being utilized by internal teams, mitigating shadow IT and ensuring all tools meet the company’s security standards.
• Partners with the Human Resources department to establish secure, compliant, and reliable protocols for HR to access necessary organizational and employee data.
• Evaluates information risk on a regular time schedule and promotes, continuously, information security awareness and compliance training within the organization.
• Ability to speak to internal and external stakeholders about data security policies, procedures and standards, including AI ethics, data privacy, and compliance.
• Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; review requests for additional services and upgrades, assessing the costs and benefits to the organization.
• Provides direct support to employees on technology hardware and software to ensure operating availability, and implements training programs (including the safe and secure use of AI platforms).
• Manages the quarterly IT budget to align with open targets, and compiles formal business cases for hardware, software, or system upgrades to present to upper leadership.
• Creates personalized coaching plans for direct reports to continuously improve performance and facilitate career progression.
• Plays an integral role in the hiring process, and has oversight of new direct reports on-boarding and training in order to achieve fast ramp goals.

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Preferred Education, Experience, and Skills

• 10+ years of progressive IT leadership experience, with a strong preference for managing IT infrastructure within a cloud-first, professional services environment.
• Demonstrated leadership skills with the ability to define and execute a high-level technology vision, lead and develop high-performing teams, and direct complex, cross-functional projects from inception to deployment.
• Hands-on experience leading enterprise-wide AI initiatives (from vendor selection to deployment) combined with expertise in data loss prevention (DLP), software monitoring tools, and secure data-access protocols.
• Experience deploying enterprise AI platforms such as ChatGPT Enterprise, Claude, Google Gemini, or similar technologies, and developing internal automations or lightweight business applications using platforms such as Replit.
• Excellent verbal and written communication skills with a proven ability to build strong relationships, influence senior leaders, translate complex technical concepts for non-technical stakeholders, and drive effective change management..
• Experience in establishing, monitoring and managing corporate IT budgets.
• Advanced knowledge of macOS, Google Workspace, Microsoft Operating Systems and Office, and Adobe Creative Cloud. Experience administering Jamf, Okta, Zoom, Slack, Cisco Meraki, and identity and access management. Microsoft or Cisco Certifications are a plus.
• Ability to think critically and solve and overcome complex IT problems and challenges.
• Willingness to partner and roll up your sleeves and collaborate with cross-functional teams to improve operational efficiencies.
• Solid organizational and time-management skills, with the ability to prioritize and meet tight deadlines and work well in a fast-paced environment with limited supervision.
• Ability to recognize the need for continuous process improvement and provide creative solutions to increase process efficiencies.
• Bachelor’s degree in Information Systems or a related field.

Pay Transparency

The salary range for this role is $161,000 to 243,000. *This salary range is based off of the market pay for all of the United States; Terakeet applies a multiplier to this range based upon the specific geographic location of a job candidate*

EEO Statement

Terakeet provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Why Terakeet?

At Terakeet, we’re comfortable with the uncomfortable. We live in the future of marketing and are revolutionizing how the world’s most valuable brands connect with their audiences. We are experts who deliver exceptional outcomes. Together, we win.

What We Do

Terakeet controls online reputation and visibility for global brands. We proactively build, protect, and repair brand narratives and perception to drive trust across organic and AI-powered search using patented technology and decades of expertise.

Where We Hire

We are a remote-first organization hiring specifically within 60 miles of of Chicago, IL., Dallas, TX., Austin, TX., Charlotte, NC.,  Atlanta, GA., Phoenix, AZ., Minneapolis, MN., and Syracuse, NY to help create opportunities for connectivity and collaboration in-person as you see fit. Learn more about our hiring hubs on our Careers blog.

Summary

The Director of Information Technology is responsible for the oversight of all technology operations and infrastructures, to ensure alignment with established goals and best practices. This individual is responsible for working with cross-functional business leaders to solve complex business problems, championing Artificial Intelligence (AI) system adoption, and support the goals of the organizations.

The Director of Information Technology reports directly to the Chief Digital and Transformation Officer and must have experience managing an IT infrastructure in a remote/hybrid environment, with an increasingly critical focus on advanced data security, AI governance, and the protection of highly confidential client information. This is a hands-on, player-coach role responsible for balancing strategic leadership with direct ownership of enterprise systems, infrastructure, automation initiatives, cybersecurity, and operational excellence.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

• Manages and executes the strategic direction of the company’s enterprise IT policies and systems to support organizational goals, while serving as the senior technical resource and escalation point for infrastructure, networking, endpoint, identity, and enterprise applications.
• Partners with key functional directors and business leaders to communicate IT needs, evaluate technology investments (including implementations, migrations, upgrades and modernization projects) and support organizational growth.
• Owns the architecture, administration, and continuous improvement of the technology stack, including Google Workspace, Jamf, Okta, Slack, Zoom, Cisco Meraki, and enterprise SaaS platforms.
• Manages hardware and software lifecycle, licensing, procurement, asset management, and vendor relationships.
• Leads the evaluation, implementation, and governance of Artificial Intelligence (AI) systems and emerging AI tools across the organization to drive operational efficiency and innovation.
• Develops AI-powered workflows, internal applications, and automations using platforms such as Replit to improve productivity and operational efficiency.
• Establishes robust data security frameworks for AI models and external API integrations ensuring proprietary and sensitive company data remains protected against unauthorized access and AI-specific vulnerabilities.
• Establishes, maintains, and enforces comprehensive information security and disaster recovery programs to protect company data, networks, applications, proprietary intellectual property, and highly confidential client data from internal and external risks.
• Implements and manages robust monitoring systems to oversee the software, applications, and tools being utilized by internal teams, mitigating shadow IT and ensuring all tools meet the company’s security standards.
• Partners with the Human Resources department to establish secure, compliant, and reliable protocols for HR to access necessary organizational and employee data.
• Evaluates information risk on a regular time schedule and promotes, continuously, information security awareness and compliance training within the organization.
• Ability to speak to internal and external stakeholders about data security policies, procedures and standards, including AI ethics, data privacy, and compliance.
• Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; review requests for additional services and upgrades, assessing the costs and benefits to the organization.
• Provides direct support to employees on technology hardware and software to ensure operating availability, and implements training programs (including the safe and secure use of AI platforms).
• Manages the quarterly IT budget to align with open targets, and compiles formal business cases for hardware, software, or system upgrades to present to upper leadership.
• Creates personalized coaching plans for direct reports to continuously improve performance and facilitate career progression.
• Plays an integral role in the hiring process, and has oversight of new direct reports on-boarding and training in order to achieve fast ramp goals.

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Preferred Education, Experience, and Skills

• 10+ years of progressive IT leadership experience, with a strong preference for managing IT infrastructure within a cloud-first, professional services environment.
• Demonstrated leadership skills with the ability to define and execute a high-level technology vision, lead and develop high-performing teams, and direct complex, cross-functional projects from inception to deployment.
• Hands-on experience leading enterprise-wide AI initiatives (from vendor selection to deployment) combined with expertise in data loss prevention (DLP), software monitoring tools, and secure data-access protocols.
• Experience deploying enterprise AI platforms such as ChatGPT Enterprise, Claude, Google Gemini, or similar technologies, and developing internal automations or lightweight business applications using platforms such as Replit.
• Excellent verbal and written communication skills with a proven ability to build strong relationships, influence senior leaders, translate complex technical concepts for non-technical stakeholders, and drive effective change management..
• Experience in establishing, monitoring and managing corporate IT budgets.
• Advanced knowledge of macOS, Google Workspace, Microsoft Operating Systems and Office, and Adobe Creative Cloud. Experience administering Jamf, Okta, Zoom, Slack, Cisco Meraki, and identity and access management. Microsoft or Cisco Certifications are a plus.
• Ability to think critically and solve and overcome complex IT problems and challenges.
• Willingness to partner and roll up your sleeves and collaborate with cross-functional teams to improve operational efficiencies.
• Solid organizational and time-management skills, with the ability to prioritize and meet tight deadlines and work well in a fast-paced environment with limited supervision.
• Ability to recognize the need for continuous process improvement and provide creative solutions to increase process efficiencies.
• Bachelor’s degree in Information Systems or a related field.

Pay Transparency

The salary range for this role is $161,000 to 243,000. *This salary range is based off of the market pay for all of the United States; Terakeet applies a multiplier to this range based upon the specific geographic location of a job candidate*

EEO Statement

Terakeet provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Director, Cloud & Managed Services is a highly effective strategic leader responsible for the development and implementation of strategy, delivery, operational excellence and evolution of Smile Digital Health’s cloud platform, automation, and deployment automation capabilities to support an exciting phase of cloud-native ingrowth at Smile. This role leads effective multidisciplinary teams responsible for cloud operations and platform engineering to deliver secure, scalable, and automated deployment solutions supporting Managed Services, SaaS, and customer-managed environments. The Director partners closely with Engineering, Product, Professional Services, Security, and Customer Success to drive operational evolution and maturity, platform reliability, automation, and customer satisfaction.

Responsibilities:

• Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness.
• Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services.
• Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations,  business needs and goals.
• Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities supporting Managed Services, SaaS, and customer-managed deployments.
• Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities.
• Establish DevOps and Platform Engineering best practices including Infrastructure-as-Code, CI/CD pipelines, configuration management, release automation, and deployment standardization.
• Provide operational leadership for Smile’s SaaS platform, ensuring high availability, scalability, reliability, operational readiness, and continuous improvement of cloud-hosted services.
• Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies.
• Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery.
• Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed.
• Ensure adherence to relevant contractual obligations as well as develop and execute action plans in the case of non-conformities.
• Collaborate with cross-functional teams to develop, complete and enhance marketing material, RFXs, legal contracts (including but not limited to SOWs, Master Service Agreements and Partner Contracts)  and IT procurement.
• Manage strategic planning, prioritization, and resource allocation for IT programs, balancing competing priorities and stakeholder needs.
• Collaborate with cross-functional teams and leaders to enhance customer engagement, experience and ensure customer success and satisfaction.
• Lead incident and problem resolutions by working with internal teams such as Engineering, Client Support, Privacy & Security and Incident Management.
• Coordinate technology changes for customer environments and ensure teams and relevant partners adhere to organizational policies and ITIL practices.
• Establish and maintain program governance structures, including steering committees, to provide oversight and guidance throughout the project lifecycle.

Requirements:

• 7+ years of experience in a senior cloud operations leadership role within IT and Cloud management services with Client consulting experience in developing, supporting, and delivering large-scale complex technological projects and initiatives in a complex healthcare technology environment.
• 5+ years experience with in-depth understanding of ITSM framework and best practices, including networking, cloud, cyber security, enterprise and IT support.
• 3+ years of experience working with Cloud infrastructure and Kubernetes engineering teams to develop and deliver modern technology solutions.
• Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related field and/or equivalent work experience.
• Significant experience leading and developing leaders in software engineering, platform engineering, DevOps, and/or infrastructure engineering teams responsible for automation tooling or cloud platform development.
• Demonstrated experience growing and scaling Cloud operations and Managed Services capabilities with a strong customer focus.
• Strong abilities in influencing critical strategic planning and decisions internally and with Clients.
• In-depth knowledge of evolving technologies and how healthcare organizations consume cloud services.
• Excellent strategic thinking with ability to align IT programs with business priorities and drive organizational transformation.
• Strong demonstrated ability to build, strengthen, maintain and manage strong relationships with critical clients, vendors, and cross-functional teams and/or departments.
• Professional experience negotiating and managing client contracts or agreements as it relates to service levels and contractual obligations.
• Deep understanding of Cloud pricing and demonstrated experience with managing budgets.
• Demonstrated experience building or managing deployment automation platforms utilizing Infrastructure-as-Code, CI/CD pipelines, GitOps, or comparable automation frameworks.
• Experience ensuring organizational alignment with various security frameworks and industry standards including but not limited to ITIL, HITRUST, ISO 27001/ 27017/ 27018 and SOC-2 certifications
• Experience implementing or operating enterprise observability platforms including logging, metrics, tracing, monitoring, and alerting.
• Relevant certifications (e.g. CISM, CCSP, CISSP, ITIL, TOGAF), an asset.

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.

This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.