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Operations Customer Operations Team Leader at Octopus Energy

Leads a team of up to 10 customer operations specialists, managing day-to-day operations, team performance, process improvements, and customer escalations.

Lead Hybrid Posted about 14 hours ago RemoteFirstJobs Product
What this role involves

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We’re looking for an incredibly talented Team Lead to join our growing Customer Operations team.

You’ll be expected to lead your team independently and take full ownership of its results, communicate well across the organisation and be passionate about the goals we are trying to achieve.

You lead from the front, with the natural ability to influence, motivate, and inspire your team.

Deadline to apply: 17th August 2026

This is a hybrid role, we expect a minimum of 2 days in office per week in either our London or Brighton office.

What you’ll do

  • Manage a team of up to 10 customer operations specialists to deliver an exceptional customer journey from start to finish

  • Oversee the day-to-day operational functions including but not limited to: Team management / Operational reporting / Building relationship with third parties / Industry compliance

  • Enable your team to deliver exceptional service and perform to their best, ensuring you/they hit our ambitious targets. (CSAT, SLAs, TrustPilot,…)

  • Coach and develop your team on their individual growth trajectories, helping make Octopus the most fulfilling place to work

  • Constantly look for improvements in our processes and work with stakeholders to deliver on action plans

  • Help expand our team by supporting our onboarding and recruitment strategy

  • Model and embody our culture to ensure your team lives by our company values

  • Own the resolution of escalations and complaints raised by your team’s customers

What you’ll need

  • Proven ability to lead and motivate teams effectively - this is vital!

  • Exceptional people skills with the capability to communicate effectively and drive a team to consistently deliver on our exceptional customer experience.

  • You show up for others and get the best out of the people around you by creating a supportive team environment.

  • You are resilient and adaptable - you’re positive and proactive and energised by working in a fast-paced environment characterised by constant change

  • You have a bias to action and proactively take ownership (particularly when dealing with problems)

  • Previous knowledge of EVs/the automotive industry is a bonus, but not required

Why else you’ll love it here

  • šŸ’° Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it’s something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don’t advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn’t apply to Octopus - what’s more important to us is finding the right octofit!

  • šŸŽ‰ Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! šŸŽ Visit our perks hub - Octopus Employee Benefits

  • šŸ† Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

Things to note

  • P.s. 🐶 just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we’ve taken lots of precautions for those who have allergies
  • šŸ¤– We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real-world stories. That’s the stuff we can’t get from a bot or a prompt!

About us

The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a ā€˜lease for life’ through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.

We’re an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

If this sounds like you then we’d love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Ā Need any specific accommodations?Ā Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses.

We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team.

If you’d like to know more about how we use your data, you can reach out to us via email at [emailĀ protected]. We’re happy to help!

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Operations Director of Customer Success Operations

Directs customer success operations strategy, processes, and team performance to ensure efficient service delivery and client retention.

Lead Posted about 21 hours ago Jobicy AI
What this role involves
About SecurlySecurly is the K-12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more...
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Operations Enterprise Risk & Program Manager at BitPay

Establishes and leads enterprise risk management, internal audit functions, and governance frameworks while ensuring regulatory compliance and operational resilience across a crypto fintech organization.

Lead Posted 1 day ago RemoteFirstJobs Product
What this role involves

BitPay is seeking an experienced and strategic Enterprise Risk & Program Manager to establish, lead, and continuously enhance the enterprise risk management (ERM) and internal audit functions for a rapidly growing regulated crypto fintech. This individual will play a critical role in safeguarding the firm’s resilience, ensuring regulatory compliance, strengthening governance, and enabling sustainable growth across digital asset products, payments, and financial services.

The successful candidate will be responsible for developing a risk-aware culture, implementing robust governance frameworks, overseeing the enterprise-wide risk management program, and delivering an independent internal audit function that provides assurance to executive management and the Board. This role requires deep expertise in financial services risk management, digital assets, regulatory compliance, operational resilience, and technology-enabled controls.

Responsibilities:

Enterprise Risk Management

  • Develop, implement, and maintain the firm’s Enterprise Risk Management (ERM) framework.
  • Define the firm’s risk appetite and risk tolerance statements in partnership with executive management and the Board.
  • Lead enterprise-wide risk identification, assessment, monitoring, mitigation, and reporting.
  • Maintain the enterprise risk register and oversee key risk indicators (KRIs).
  • Complete the annual Enterprise Risk Assessment and map identified risks to the integrated internal audit plan.
  • Conduct periodic enterprise risk assessments covering strategic risk, operational risk, financial risk, market risk, liquidity risk, counterparty risk, technology and cyber risk, digital asset risk, regulatory and compliance risk, third-party/vendor risk, fraud risk, business continuity and operational resilience, and other enterprise risks as they arise.
  • Facilitate risk workshops and challenge business assumptions to ensure effective risk ownership.
  • Monitor emerging risks within the crypto and fintech ecosystem.
  • Drive Enterprise Risk and Internal Audit Committees with reporting, dashboards, and governance materials.

Internal Audit

  • Build and lead an independent, risk-based internal audit function.
  • Enhance the internal audit plan using a risk-based methodology.
  • Partner with stakeholders to execute audits across all business functions, including:
    • Finance
    • Compliance & Risk
    • Cybersecurity
  • Evaluate the effectiveness of internal controls using recognized control frameworks.
  • Track and report on audit findings through remediation and validation.
  • Present audit reports and recommendations to senior management and the Board Audit Committee.
  • Coordinate with external auditors and regulators.

Requirements:

  • At least 5 years leading enterprise risk, internal audit, governance or operational risk programs within a regulated financial services environment, preferably in the crypto industry

  • Experience working with regulated fintechs, digital asset firms, banks, payment institutions, or capital markets organizations.

  • Demonstrated program and project management experience leading cross-functional initiatives.

  • Demonstrated experience interacting with regulators and Board committees.

  • Experience with payments and money transmission

  • Experience with a fintech environment and global regulatory regimes. Strong knowledge pertaining Enterprise Risk Management and COSO internal Control Framework.

  • Technical knowledge pertaining to operational risk management, regulatory reporting, financial crime controls, cybersecurity, third party risk management and operational resilience.

  • Strategic mindset with the ability to translate complex risks into actionable business decisions.

  • Strong written and verbal communication.

  • Ability to challenge constructively while maintaining collaborative relationships.

  • Bachelor’s degree in Business, Risk Management and Governance, Economics,Ā  or a related field.

  • One or more professional certifications preferred, including:

    • Certified Internal Auditor (CIA)
    • Certified Information Systems Auditor (CISA)
    • Certified Anti-Money Laundering Specialist (CAMS)
    • Certified Fraud Examiner (CFE)
    • Certified Risk Manager (CRM)

What We Offer:

  • Collaborate with a team of intelligent, enthusiastic individuals.
  • Thrive in a rapidly expanding crypto company with global reach, where your contributions make a tangible impact.
  • Work remote with a generous vacation policy, including the opportunity to take a sabbatical and select your own holidays.
  • Access to continuous learning and development opportunities, supported by professional development reimbursement.
  • Competitive salary package with comprehensive benefits, including fully covered medical and dental plans. We also offer telemedicine, life insurance, disability insurance, vision coverage, 401k, travel assistance, and more.
  • Option to receive payment in cryptocurrency, along with a crypto match program.
  • Stock option awards available to all employees.
  • Home office allowance, reimbursement for internet/cell expenses, complimentary Amazon Prime and Spotify subscriptions.

IMPORTANT NOTICE: We are committed to a safe and secure hiring process. All roles and communications are shared only through our official channels and with employees of BitPay, and applications are posted via our official careers page. We will not message you via social media direct messages or websites not affiliated with BitPay to recruit or collect personal information. To protect yourself from fraud, please ensure that you are applying to BitPay through our official BitPay Career Page and take the following steps if you notice anything suspicious.

BitPay will never ask you to:

  • Install remote-access tools (TeamViewer, AnyDesk, etc.)
  • Share SSN or banking details before a formal, written offer from BitPay People Ops
  • Interview via personal email domains, text, or messaging apps
  • Pay fees, purchase equipment, or send money/crypto/gift cards for any reason

How to verify legitimate BitPay recruiting:

  • Emails will come only from @bitpay.com (e.g., [emailĀ protected] or [emailĀ protected])
  • Interviews are conducted via Google Meet links ending in meet.google.com
  • Open roles are listed at bitpay.com/careers/

If you receive a suspicious message claiming to be BitPay:

  • Do not click links or provide information
  • Report as spam/phishing to your email provider
  • Verify the role at www.bitpay.com/careers

BitPay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Operations New Geography and International Growth Lead at OpenAI

Leads international infrastructure expansion strategy by assessing new geographies, coordinating cross-functional teams, and translating market findings into go/no-go recommendations for OpenAI's global compute infrastructure.

Lead Posted 3 days ago RemoteFirstJobs Product
What this role involves

About the Team

OpenAI, in close collaboration with our capital partners, is embarking on a journey to build the world’s most advanced AI infrastructure ecosystem. The Stargate team is central to this mission, setting the core infra strategy and implementing this vision. From site selection to the buildout process, this team sits at the intersection of commercial, technical, strategy, and operations, interacting with teams and executives inside and outside of OpenAI.

About the Role

The New Geography and International Growth Lead will own the strategy for infrastructure expansion into new geographies, including market assessment, stakeholder engagement, and coordination across energy, policy, commercial, and other infrastructure workstreams. This role identifies and enables priority international growth opportunities while ensuring alignment with regional regulatory, operational, sustainability, and long-term infrastructure objectives.

This is an individual contributor lead role and does not have direct reports initially. The role will translate ambiguous market-entry questions into clear recommendations, identify the conditions required for OpenAI to advance in new regions, and coordinate the cross-functional work needed to turn priority geographies into executable infrastructure options.

Key Responsibilities

  • Build market-entry frameworks for international infrastructure geographies, including power availability, land readiness, regulatory posture, commercial fit, and execution risk.

  • Assess priority regions and countries against OpenAI’s long-term compute, energy, sustainability, policy, and operational objectives.

  • Coordinate cross-functional geographic diligence with energy, policy, commercial, legal, finance, procurement, engineering, and site-readiness stakeholders.

  • Lead early stakeholder mapping and engagement strategy with utilities, regulators, government entities, developers, capital partners, and other market participants.

  • Translate regional findings into executive-ready recommendations, including go / no-go decisions, gating risks, required partnerships, and sequencing options.

  • Identify market, regulatory, land-control, permitting, community, and operating dependencies that could affect speed, scale, cost, or strategic fit.

  • Partner with energy regulatory and policy teams to align geography strategy with OpenAI’s broader external engagement and infrastructure narrative.

  • Build repeatable playbooks, decision criteria, and tracking mechanisms for evaluating and activating new geographies.

Qualifications

  • 8+ years in infrastructure strategy, site selection, energy, data centers, economic development, corporate development, international expansion, or related roles.

  • Experience evaluating new markets or geographies for large-scale infrastructure, technology, energy, or real estate development.

  • Strong understanding of how power, land, policy, permitting, commercial structure, and operating constraints shape infrastructure expansion decisions.

  • Proven ability to coordinate complex cross-functional workstreams and synthesize ambiguous inputs into clear recommendations.

  • Comfort operating across jurisdictions, external stakeholders, and fast-changing policy or regulatory environments.

  • Excellent executive communication, analytical judgment, and documentation skills.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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Operations HRIS Solution Architect at Stitch Fix

Architect and operate enterprise HRIS systems, designing scalable integrations and AI-enabled workflows across talent management and workforce analytics platforms.

Lead Posted 3 days ago RemoteFirstJobs Product
What this role involves

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours.Ā  We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential.

About the Role

As an HRIS Solutions Architect on the Business Systems Engineering team, you will serve as the architect and platform owner for our People Technology ecosystem. You will design, build, and operate enterprise-grade systems that power talent management, workforce analytics, and HR operations. This role requires deep technical expertise in integration architecture, data modeling, API design, and software engineering practices. You will collaborate with People & Culture,Ā  Finance,Ā  Platform Engineering, Data Engineering, and Application Development teams to build resilient, scalable, and AI-enabled systems.

Responsibilities:

  • Architect the future of People Tech: Design scalable, AI-ready architectures that automate end-to-end HR processes and unlock new capabilities.
  • Innovate with Agentic AI: Champion the exploration and implementation of AI agents and machine learning to revolutionize workflows and generate actionable insights.
  • Build impactful applications: Build impactful applications using Workday Extend and develop complex integrations in Workday Studio using Java, Python, or other supported languages.
  • Lead technical strategy: Partner with Enterprise Architecture to define system boundaries, data flows, and integration standards; conduct design reviews and provide technical mentorship.
  • BuildĀ  scalable integrations: Design event-driven integration patterns, RESTful/SOAP APIs, and data pipelines connecting HRIS Systems across our technology ecosystem.
  • Drive technical excellence: Establish integration patterns, reusable code libraries, and architectural standards; implement monitoring, logging, and alerting for all HRIS systems.
  • Empower through data: Advocate for data integrity and Build data pipelines and API layers and Enterprise Analytics platforms to build resilient architectures treating data as a strategic asset.
  • Ensure security & compliance: Design secure architectures using OAuth 2.0, implement RBAC and encryption, and maintain SOX compliance across all integrations.
  • Drive strategic impact: Partner with cross-functional leaders to translate business pain points into technical roadmaps that support our multi-year vision.

About You

  • Have 7+ years of experience in solution evaluation, design, advising on best practices, and implementation of People Technology, specifically Workday.
  • Possess deep technical mastery of Workday modules (HCM, Advanced Comp, Benefits, Talent) and understand how to balance flexibility with performance.
  • Are a builder at heart: You have hands-on experience with Workday Extend, Prism, and complex integrations within the HR ecosystem
  • Understand modern engineering practices: Git, CI/CD pipelines, automated testing, observability tools (Datadog), and SLO/SLI-based reliability.
  • Think strategically: You don’t just configure; you architect entire flows to connect complex business objectives with the right blend of technology.
  • Grasp modern security: You are fluent in OAuth 2.0 and API security models to ensure every solution is compliant and robust.
  • Own the outcome: You demonstrate strong project management skills, independently prioritizing tasks to navigate ambiguity and deliver high-impact results.
  • Collaborate effectively: You excel at facilitating design discussions and aligning diverse stakeholders on complex technical solutions

Why you’ll love working at Stitch Fix…

  • We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
  • We cultivate a community of diverse perspectives— all voices are heard and valued.
  • We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
  • We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
  • We boldly create the future while keeping equity and sustainability at the center of all that we do.
  • We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
  • We offer comprehensive compensation packages and inclusive health and wellness benefits.

Compensation and Benefits

This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. This position is eligible for an annual bonus, and new hire and ongoing grants of restricted stock units, depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.

Salary Range

$103,100—$172,000 USD

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Please review Stitch Fix’s US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us.Ā  At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.

Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email careers@stitchfix.com.

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Operations Manager, Clinical Operations at Curai Health

Manages real-time clinical operations execution, supervises non-clinician care teams, optimizes clinician scheduling and patient queue flow for a 24/7 virtual primary care clinic.

Lead Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

At Curai, we believe that access to high-quality healthcare is a fundamental human right, not a privilege. Our mission is to radically transform healthcare by harnessing the power of artificial intelligence and clinical expertise to make care more affordable, accessible, and effective for everyone.

Curai Health is an AI-powered, virtual multispecialty primary care clinic on a mission to improve access to care at scale. As the pioneer in deploying machine learning into clinical workflows, Curai Health enables its dedicated, specially trained clinicians to deliver primary care to more people at a fraction of the cost. Easy-to-use and convenient, Curai Health partners with insurers and health systems to keep patients engaged in their care over time, improving health outcomes and reducing costs.

Our company is remote-first and we consider candidates across the United States. Our corporate office is located in San Francisco. This is a Curai Health, Inc. position.

About the Manager of Clinical Operations role

The Manager, Clinical Operations is a hands-on operational leader who owns the real-time execution of Curai Health’s 24x7x365 virtual primary care clinic, operating across 50 US states plus the District of Columbia. Reporting directly to the Chief Operating Officer, this leader runs the day-to-day engine of the clinic: directly supervising the non-clinician care team, owning clinician scheduling and coverage, and driving patient queue flow and throughput against defined service level agreements.

This is an execution-first role for someone who runs toward operational problems, makes fast decisions under pressure, and holds a high bar for throughput and quality at the same time. Because Curai is an AI-first company, this leader is expected to be genuinely comfortable in AI-forward workflows — actively using AI tools to improve their own productivity and to make the entire care team more efficient. The Manager, Clinical Operations works closely with the Medical Director and clinical leadership but is independently accountable for the operational levers that keep the clinic staffed, moving, and meeting its targets. The ideal candidate thrives in a fast-paced, technology-forward environment and is energized by keeping a live clinic running smoothly.

Team Supervision (Non-Clinician Care Team)

  • Directly supervise, coach, hire, onboard, and develop the non-clinician care team (medical assistants, prior authorization specialists, clinical operations specialists), setting performance expectations, quality standards, and productivity targets
  • Build a positive, accountable, high-performing remote team culture, serving as the primary escalation point during operating hours, while coaching the team to adopt AI tools that raise individual and team efficiency

Clinician Scheduling & Coverage

  • Own clinician scheduling and coverage planning across a 24x7x365 operation, building schedules across time zones, shifts, and visit types (async, live chat, audio-video), and managing PTO, shift swaps, and coverage gaps with clinical leadership
  • Coordinate real-time staffing decisions and surge coverage, using data and AI-enabled forecasting to anticipate near- and medium-term needs and flag capacity risks

Clinic Flow, Queue Management & Throughput

  • Own real-time patient queue management — monitoring, balancing, and prioritizing across visit types to meet SLAs — while driving throughput by reducing wait times, optimizing case distribution, and clearing backlogs
  • Identify bottlenecks and implement process and AI-driven improvements to speed up care without sacrificing quality, making same-day staffing/prioritization calls and partnering with clinicians to keep their path clear for patient care

AI-Forward Ways of Working & Innovation

  • Champion responsible, safe integration of AI tools into operational and care-team workflows, continuously identifying and rolling out AI-driven efficiencies while modeling AI use for personal productivity (reporting, analysis, communication, decision support)
  • Partner with Product, Engineering, and Data Science on tooling and automation, maintaining a growth mindset to rethink how work gets done as AI capabilities evolve

Performance, Metrics & Financial Stewardship

  • Develop, monitor, and report KPIs for clinic operations (SLA attainment, wait times, throughput, utilization, cost per visit), providing regular reporting and improvement recommendations to leadership
  • Staff to demand within budget, stewarding labor and operational costs to support the clinic’s annual operating plan

Cross-Functional Collaboration

  • Collaborate closely with the Medical Director, clinical leadership, Business Operations, and People Operations, and partner with Provider Operations on credentialing/licensing to support on-time starts and high-touch onboarding
  • Build strong, respectful relationships with clinicians to support satisfaction and retention, communicating clearly across clinical and non-clinical audiences

What You’ll Need

  • Bachelor’s degree required
  • 5-7 years of experience in clinical or healthcare operations, including direct experience running the day-to-day operations of a clinic or medical group
  • 3+ years of people leadership experience directly supervising non-clinician staff (e.g., medical assistants, prior authorization specialists, clinical operations specialists)
  • Demonstrated ownership of clinician scheduling/coverage and/or real-time queue and throughput management
  • Proven track record of improving operational KPIs (SLA attainment, throughput, utilization) in a fast-paced environment
  • Comfort and enthusiasm working in AI-forward workflows, with a demonstrated ability to use AI tools to improve personal and team efficiency
  • Comfort working in a 24x7x365 care delivery operation, including outside traditional business hours when required by the needs of the medical group
  • Demonstrated success leading in a fully remote environment and collaborating cross-functionally

Preferred

  • Master’s degree in healthcare administration, business, or a related field
  • Experience in telehealth, virtual care, or digital health
  • Experience in high-growth, rapidly scaling organizations
  • Experience with workforce management and scheduling tools
  • Hands-on experience deploying AI tools or automation to improve operational workflows

Salary: $140k-$150k/year

Compensation: The pay range listed for this position reflects what Curai Health reasonably and in good faith expects to pay at the time of posting. Actual base salary will depend on a variety of factors, including your qualifications and years of relevant experience.

Culture:Ā A mission-driven team of talented colleagues who are committed to living our values, collaborating closely, and driving meaningful impact in healthcare.

Benefits:

  • Comprehensive medical, dental, and vision coverage
  • Flexible spending plans
  • Responsible Vacation Policy
  • 401k plan with employer matching
  • 100% remote — work from home

Curai Health is an equal opportunity employer and is deeply committed to building a diverse and inclusive workforce. In keeping with our beliefs and values, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity, disability status, veteran status, or any other legally protected characteristic. To promote an equitable and bias-free workplace, we set competitive compensation packages for each position and do not negotiate on our offers. We are looking for mission-driven teammates who embody our core values and appreciate our transparent approach.

Beware of job scam fraudsters! Our company uses @curai.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be from Curai from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us atĀ [emailĀ protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Head of Isotopes Supply Chain at Oklo Inc

Designs and owns end-to-end radioactive product supply chain operations including packaging, carrier qualification, hazmat compliance, and delivery execution.

Lead Onsite Posted 4 days ago RemoteFirstJobs Product
What this role involves

Thanks for your interest in Oklo!Ā  We are searching for a Head of Isotopes Supply Chain to join our Isotopes team.

Position Description

Oklo Isotopes is hiring a Head of Isotopes Supply Chain to own one of the hardest problems in our business: moving radioactive products that lose value by the hour through a thin, unforgiving carrier network, and doing it so reliably that customers build their operations around us. Many of our products are perishable; a day lost in transit is product lost forever. This is not a freight-desk role. It is a design-and-own role for a capability we consider a moat

This person will own radioactive packaging, carrier and route qualification, shipment execution, and contingency planning across the division. They will build the Class 7 shipping capability: packaging selection and licensing, trained hazmat personnel, classification and documentation, qualified carriers and routes, and the redundancy that turns a fragile chain into a dependable one. They will also carry logistics requirements into our biggest decisions, including facility siting and design. Success means produced activity becomes delivered revenue, customers experience us as the most dependable shipper in the industry, and logistics constraints are designed into our plans rather than discovered after them.

Location: Santa Clara, CA or site-based, with regular travel to our facilities, carriers, and customers.

Specific responsibilities may include:

  • Own end-to-end logistics for radioactive products: packaging, classification, documentation, tendering, carrier management, delivery confirmation, and returns.
  • Build and qualify the Class 7 network: Type A and Type B packaging programs, carrier and route qualification, specialized couriers and air-cargo partners, and station-level acceptance.
  • Design redundancy: backup routes, backup carriers, and recovery playbooks for missed pickups, refused tenders, and in-transit failures on time-critical shipments.
  • Own trained hazmat shipping personnel, procedures, and compliance across our sites.
  • Carry logistics requirements into facility siting, production scheduling, and customer commitments, so that transit time and route risk are priced into every decision.
  • Build relationships with the small set of carriers, brokers, and handlers that accept radioactive material, and make Oklo their favorite customer.
  • Measure and publish delivery performance, and drive it toward industry-leading on-time, in-full delivery.

Minimum Qualifications:

  • 8+ years in logistics or transportation of dangerous goods, with direct experience shipping Class 7 radioactive material by road and air.
  • Working knowledge of DOT, IATA, and NRC transport requirements, package types, and shipper responsibilities.
  • Demonstrated experience building or running a time-critical shipping operation, ideally for perishable or short-shelf-life products.
  • Experience qualifying and managing carriers, couriers, and freight partners in a thin-capacity network.
  • Strong written and verbal communication skills, including customer-facing communication under pressure.

Bonus Qualifications:

  • Experience shipping radiopharmaceuticals, medical isotopes, or sealed sources.
  • Hazmat or dangerous goods certifications (for example, DOT hazmat, IATA DG).
  • Experience informing facility siting or network design decisions with logistics analysis.
  • Experience standing up logistics operations in a startup or fast-growth environment.

Competencies

We are looking for a Head of Logistics that is:

  • An owner of outcomes: judged by delivered shipments, not by tendered ones.
  • Deeply practical about regulated transport: someone who knows what actually happens at a cargo station at 5 a.m., not only what the regulation says.
  • A designer of systems and playbooks, not a heroic firefighter, though capable of firefighting when it counts.
  • Calm and decisive on time-critical failures, with customers kept informed rather than surprised.
  • Comfortable with direct communication, candid feedback, regulatory complexity, shifting priorities, and regular travel.
  • Passionate about clean energy
  • Passionate about making advanced fission a reality
  • Willing and able to learn quickly
  • Eager to work on a dynamic team, receive constructive feedback, and grow with us
  • Willing to think differently and do things in new ways
  • Comfortable in a fast-paced, highly iterative startup environment
  • Excited to think creatively, critically, and reflectively about the problems they are solving, while not leaning only on what has been done before
  • Willing to propose novel and creative solutions to technical problems
  • An excellent writer who can write in modern active voice, so make your cover letter compelling and write it well!
  • Able to communicate technical content and results verbally

Who you are:

A startup person: You aren’t driven by titles or hierarchy, and prefer efficiency to excess process. You don’t need or expect to have a lot of guidance but you enjoy working in a fast-paced team. If you prefer the culture and feel of a large organization, that is great, but you likely won’t enjoy working with us! There is plenty of important work and plenty of good opportunities with organizations like that.

Motivated: You are self-motivated. You bring an enthusiasm to the team, and imbue a sense of passion that goes beyond clocking in and clocking out. This isn’t about a fake or arbitrary ā€œpieces of flairā€ mentality or lack of work-life balance! It is about being a part of the vision and feeling a part of reaching team goals.

A team-player: Oklo genuinely is a team. We aren’t about taking credit for ourselves, and we aren’t about pushing blame to others. We do incredible things because we work as a team.

An excellent communicator: We need a person who is not only technically competent but also a clear and upbeat communicator.

Creative: Being creative means that when things fall outside clear scopes or processes or problems arise without clear solutions, you are able to identify it as well as invent ways to solve a problem or fill a need without micromanagement. The successful person in this job will not only be creative, but also enjoy being creative and solving open-ended problems which may change day-by-day.

Detail-oriented: This focus is a big part of excellence, consistency, and quality. Excellent grammar and spelling matter for both good communication as well as the image of the company that we put forward.

About Oklo travel requirements:

Oklo requires remote employees to travel to headquarters (Santa Clara, CA) twice a quarter annually, based on business or team needs, including attendance at team meetings, off-sites, and other company events or gatherings. For the first two weeks of onboarding, employees are required to be in person at headquarters in Santa Clara, CA. This role will also have frequent travel to our facilities, carriers, and customers.

About Oklo compensation:

Salary: $180,000-$230,000

Oklo offers flexible time off, equity, bonuses, competitive pay, 401(k), health insurance (with employer contribution), HSA, FSA, flexible work hours, wellness credits, and other benefits.

This position may involve access to information subject to U.S. export control laws. Only applicants who meet the definition of a U.S. person under applicable laws may be eligible.

About Oklo Inc.: Oklo Inc. is developing fast fission power plants to deliver clean, reliable, and affordable energy at scale; establishing a domestic supply chain for critical radioisotopes; and advancing nuclear fuel recycling to convert nuclear waste into clean energy. Oklo was the first to receive a site use permit from the U.S. Department of Energy for a commercial advanced fission plant, was awarded fuel material from Idaho National Laboratory, and submitted the first custom combined license application for an advanced reactor to the U.S. Nuclear Regulatory Commission. Oklo is also developing advanced fuel recycling technologies in collaboration with the U.S. Department of Energy and U.S. National Laboratories.

#CHOP: Oklo’s Values

Collaboration: We go further, together. We bring diverse perspectives, listen actively, and build trust through transparency and respect. We work across disciplines, sharing ownership to turn complex challenges into shared successes.

Humility: We are team players who act for the good of the company and for the world. We are focused on our mission, not personal recognition.

Ownership: We take pride in what we do and how we do it. We are proactive in finding solutions and see tasks throughĀ  to completion. We are committed to delivering on our promises to provide clean, reliable, and affordable energy.

Pathfinding: We chart new ground where no path exists by approaching challenges with curiosity, courage, and creativity while navigating ambiguity.

Candidates should be aware that employment may be contingent upon successful completion of a drug screening, and employees may be subject to drug testing at any time in accordance with company policy and applicable laws.

Recruitment Fraud Disclaimer

Oklo is aware of recent recruitment fraud attempts targeting job seekers. Please be cautious of anyone claiming to represent Oklo who does not contact you from an official Oklo email address.

All legitimate communications from our recruiting team— including application updates, interview requests, and job offers — will come exclusively from an @oklo.com email. Oklo will never ask for sensitive personal information, payments, or account credentials during the hiring process.

If you receive suspicious outreach or have concerns about the authenticity of any communication claiming to be from Oklo, please contact us through the official channels listed on our website.

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Operations Director, Global RTR Process Owner

Oversees and manages global Record-to-Report (RTR) financial processes and workflows across the organization.

Lead Posted 4 days ago Himalayas
What this role involves
At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members.
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Operations Lead Partner Operations Manager (Remote, US)

Leads partner operations strategy and execution across Lumen's network ecosystem, managing relationships and operational processes.

Lead Remote Posted 4 days ago Himalayas
What this role involves
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem.
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Operations Director of Real Estate

Identifies and secures high-traffic real estate locations for QSR franchise expansion, managing strategic site selection and deal negotiations.

Lead Hybrid Posted 4 days ago Himalayas
What this role involves
Director of Real Estate – Premier QSR Franchise GroupLocation: Remote (with significant regional travel)Reports to: Chief Development Officer / CEO Are you a strategic deal-maker who can identify a high-traffic "A-list" location from 30,000 feet?
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Operations Content Operations Lead at ITHAKA

Leads content operations workflows across multiple publishing platforms, ensuring content is processed, validated, and published while optimizing quality, metadata integrity, and cross-functional coordination.

Lead Posted 5 days ago RemoteFirstJobs Product
What this role involves

ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome barriers to education. In carrying out our mission, as employees we feel a deep responsibility to members of our community and to each other, and we are committed to building and sustaining a culture where everyone can thrive.

The Role

ITHAKA is seeking a Content Operations Lead to support and advance operational excellence across Archive Journals, Books at JSTOR, Reveal Digital, Research Reports, and emerging initiatives. This role will ensure content is successfully received, prepared, validated, published, and maintained across multiple product lines, as well as coordinate and optimize content operations workflows, improve content quality and metadata integrity, and collaborate cross-functionally with internal teams and external partners to support scalable, sustainable operational outcomes. In this role, you will serve as a subject matter expert on content operations standards and workflows while helping to drive process improvements, supporting strategic initiatives, and contributing to a culture of collaboration, adaptability, and continuous improvement.

The deadline to apply for this position is August 5, 2026.

Responsibilities

In this role, you will ensure content is successfully received, processed, delivered, and published to the platform. In addition, you will support operational efforts that improve the efficiency, quality, scalability, and consistency of content workflows across multiple publishing and digital content programs. Success in this role will require balancing technical understanding, operational priorities, stakeholder needs, and evolving business needs while identifying opportunities for process optimization, operational improvement, and long-term sustainability.

  • Coordinate and provide support for content operations workflows across Archive Journals, Books at JSTOR, Reveal Digital, Research Reports, and emerging initiatives, including handling daily processing tasks so that content is successfully made available on the platform consistently and in a timely manner.
  • Drive operational improvements that strengthen content quality, metadata integrity, discoverability, and delivery outcomes across multiple product lines and content types.
  • Investigate, assess, and resolve a range of content and data issues by balancing technical understanding, operational priorities, and stakeholder impact to deliver timely and sustainable resolutions; lead retrospective remediation efforts and operational cleanup initiatives, ensuring projects are appropriately scoped, prioritized, monitored, and successfully completed.
  • Partner cross-functionally with platform teams, vendor teams, and other stakeholders to improve operational alignment, identify opportunities for automation and workflow optimization, and support successful execution of shared initiatives.
  • Serve as a subject matter expert on content operations standards and workflows, translating operational concepts into actionable guidance for internal and external work partners.
  • Develop and maintain operational documentation and process guidance that improve consistency and strengthen knowledge sharing within and across teams.
  • Identify patterns and root causes across operational issues and implement process improvements that reduce recurring problems and improve long-term operational performance.
  • Guide vendors and operational partners toward consistent quality standards by providing operational direction, feedback, training, and problem-solving support.
  • Evaluate incoming content deliveries, workflow exceptions, and production risks to proactively identify issues and improve processing outcomes.
  • Support operational readiness for new products, content types, and strategic initiatives by helping define workflows, quality expectations, automation opportunities, and implementation approaches.
  • Follow digital accessibility requirements and implement accessibility best practices into daily work.
  • Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices.
  • Commitment to our organizational values of belonging, evidence, speed, teamwork, and trust.

Experience and Skills

  • Bachelor’s degree or equivalent combination of education and work experience.
  • 2–4 years of experience in scholarly publishing, digital collections, electronic publishing, archives, or related operational environments.
  • Strong understanding of content operations, digital publishing workflows, and content quality standards.
  • Ability to think strategically about long-term process effectiveness while balancing day-to-day execution needs.
  • Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities and shifting business needs.
  • Experience developing process documentation, operational guidance, and workflow standards that improve consistency and scalability.
  • Knowledge of XML, SGML, ONIX, metadata standards, content delivery workflows, or related publishing technologies preferred.
  • Experience with tools such as JIRA, Google Workspace, Microsoft Office Suite, databases, FTP, or related operational systems preferred.
  • Ability to independently identify and implement solutions to operational challenges.
  • Ability to design and document new or revised processes that improve efficiency.
  • Ability to communicate complex ideas clearly across teams and leadership levels.
  • Ability to anticipate organizational needs and adapt strategy and workflow accordingly.

Work Authorization and Sponsorship

ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) to work in the United States.

Compensation and Benefits

At ITHAKA we believe in openness and fair pay. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $58,000.00 - $68,000.00 per year. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time.

Work for ITHAKA

We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take seriously the need for everyone to feel welcome. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.

Learn more about Working at ITHAKA.

Apply Now

Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S.

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org.Ā  ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org.

We are proud to be an Equal Opportunity employer.Ā  All qualified applicants receive consideration for employment without regard to identity or other status protected by law. We invite you to read our Equal Employment Opportunity Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.

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Operations Director, Manufacturing Operations at Telix Pharmaceuticals Limited

Directs manufacturing operations and supply chain strategy for radiopharmaceutical products across clinical development and commercial stages, overseeing contract manufacturers and internal teams.

Lead Posted 5 days ago RemoteFirstJobs Product
What this role involves

Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with cancer and rare diseases. You will be supporting the international roll-out of our approved prostate cancer imaging agent and helping us to advance our portfolio of late clinical-stage products that address significant unmet need in oncology and rare diseases.

See Yourself at Telix

To contribute to the achievement of the Group’s commercial and strategic goals by developing manufacturing and operational plans for the Group’sĀ commercial and late-stageĀ clinical assets in collaboration withĀ Regional Operations leadership, Supply Chain,Ā Program leadership,Ā andĀ theĀ DirectorsĀ of CMC Programs.Ā Ā Ensuring their effective leadership, execution, and delivery; through the delivery of process developmentĀ and improvementĀ required for contract and regulatory complianceĀ as well as commercialĀ viability; by ensuring adequate global production, supply chain, logistics and distribution planning to support current clinical development and commercial development of the Group’s assets.This roleĀ oversees subject matter experts inĀ Small Molecule API, Aseptic Fill/Finish, and Secondary Packaging activities withĀ focusĀ on execution to companyĀ objectivesĀ with the level of quality needed per stage.

Key Accountabilities:

  • Partner with contract manufacturers to ensure quality, deliveries and costs meet or exceedĀ Telix’sĀ expectations.

  • Provide oversightĀ intoĀ the manufacturing, quality, and development of products fromĀ mid-stage clinical through commercial launch.

  • Partner withĀ the Directors of CMC Programs to sustain,Ā monitor, and improve both internal and external contract development/manufacturing organization (CDMO)Ā strategies.

  • Partner with the Directors of CMC Programs toĀ determineĀ strategies for cost savings,Ā supply redundancy, and process improvementĀ withinĀ CDMO network.

  • Partner with ProgramĀ leadership, Supply Chain, and the Directors of CMC ProgramsĀ to develop manufacturing and capacity strategies consistent with the current and future marketing strategies (short and long term).

  • ManageĀ complex technicalĀ issues to ensure efficient and effective business resolution.

  • Support quality investigations and non-conformances by providingĀ appropriate productĀ expertise.

  • Leadership, development, and performance management of the team ofĀ manufacturing engineers for the purpose of driving team capabilities to surpass company goals, including employing initiatives to coach employees toĀ optimizeĀ their contribution and outputs.

  • TechnicalĀ lead forĀ business reviews with suppliers/contracting organizations.

  • Oversee technical transfers and process validation at internal and externalĀ CDMOs.

Education and Experience:

  • BA or BS degree in Engineering, Biology, Chemistry, orĀ otherĀ relevant field

  • 10+ years combined experience inĀ late-stage clinical to commercialĀ cGMP Manufacturing, Engineering, Contract Manufacturing,Ā and/orĀ Quality

  • 3+ years ofĀ previousĀ management experience

  • Direct experience in Sterile Injectable Filling and Lyophilization of Drug Product/Substances supporting both clinical and commercial products

  • Direct experience in Secondary Packaging of Parenteral drugs preferred

  • Direct experience in complex formulations of bulk drug substances and biologic drugĀ substanceĀ manufacturing preferred

  • Experience working with International Contract Manufacturing Organizations

  • Ability to travel approximately 30% - both domestically and internationally

Key Capabilities:

  • Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
  • Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
  • Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
  • Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
  • Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
  • Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
  • Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
  • Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
  • Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
  • Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

At Telix, we believe everyone counts, we strive to be extraordinary, and we pursue our goals with determination and integrity. You will be part of an engaged and supportive group of colleagues who all have a shared purpose: to help people with cancer and rare diseases live longer, better quality lives. Being a Telix employee means being a part of a unique, global, interdisciplinary team working to deliver what’s next in precision medicine. We have hybrid and remote employees located all around the world. We offer competitive salaries, annual performance-based bonuses, an equity-based incentive program, generous vacation, paid wellness days and support for learning and development.

Telix Pharmaceuticals is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

VIEW OUR PRIVACY POLICY HERE

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Operations Revenue Operations Lead (U.S.)

Leads revenue operations strategy, manages billing systems, reporting, and processes to optimize revenue performance across the organization.

Lead Remote Posted 6 days ago Himalayas
What this role involves
beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices.
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Operations Devices & IOT Field Engineering Manager

Manages field engineering operations for IoT and devices infrastructure, overseeing technical deployments and team coordination across enterprise environments.

Lead Posted 6 days ago Jobicy AI
What this role involves
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives...
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Operations Director, Cloud & Managed Services - Remote US at Smile Digital Health

Director leads cloud operations, managed services teams, and deployment automation strategy to ensure secure, scalable platform delivery across SaaS and customer environments.

Lead Remote Posted 7 days ago RemoteFirstJobs Product
What this role involves

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We helpĀ generate andĀ liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing Ā #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Director, Cloud & Managed Services is a highly effective strategic leader responsible for the development and implementation of strategy, delivery, operational excellence and evolution of Smile Digital Health’s cloud platform, automation, and deployment automation capabilities to support an exciting phase of cloud-native ingrowth at Smile. This role leads effective multidisciplinary teams responsible for cloud operations and platform engineering to deliver secure, scalable, and automated deployment solutions supporting Managed Services, SaaS, and customer-managed environments. The Director partners closely with Engineering, Product, Professional Services, Security, and Customer Success to drive operational evolution and maturity, platform reliability, automation, and customer satisfaction.

Responsibilities:

  • Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness.
  • Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services.
  • Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations,Ā  business needs and goals.
  • Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities supporting Managed Services, SaaS, and customer-managed deployments.
  • Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities.
  • Establish DevOps and Platform Engineering best practices including Infrastructure-as-Code, CI/CD pipelines, configuration management, release automation, and deployment standardization.
  • Provide operational leadership for Smile’s SaaS platform, ensuring high availability, scalability, reliability, operational readiness, and continuous improvement of cloud-hosted services.
  • Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies.
  • Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery.
  • Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed.
  • Ensure adherence to relevant contractual obligations as well as develop and execute action plans in the case of non-conformities.
  • Collaborate with cross-functional teams to develop, complete and enhance marketing material, RFXs, legal contracts (including but not limited to SOWs, Master Service Agreements and Partner Contracts)Ā  and IT procurement.
  • Manage strategic planning, prioritization, and resource allocation for IT programs, balancing competing priorities and stakeholder needs.
  • Collaborate with cross-functional teams and leaders to enhance customer engagement, experience and ensure customer success and satisfaction.
  • Lead incident and problem resolutions by working with internal teams such as Engineering, Client Support, Privacy & Security and Incident Management.
  • Coordinate technology changes for customer environments and ensure teams and relevant partners adhere to organizational policies and ITIL practices.
  • Establish and maintain program governance structures, including steering committees, to provide oversight and guidance throughout the project lifecycle.

Requirements:

  • 7+ years of experience in a senior cloud operations leadership role within IT and Cloud management services with Client consulting experience in developing, supporting, and delivering large-scale complex technological projects and initiatives in a complex healthcare technology environment.
  • 5+ years experience with in-depth understanding of ITSM framework and best practices, including networking, cloud, cyber security, enterprise and IT support.
  • 3+ years of experience working with Cloud infrastructure and Kubernetes engineering teams to develop and deliver modern technology solutions.
  • Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related field and/or equivalent work experience.
  • Significant experience leading and developing leaders in software engineering, platform engineering, DevOps, and/or infrastructure engineering teams responsible for automation tooling or cloud platform development.
  • Demonstrated experience growing and scaling Cloud operations and Managed Services capabilities with a strong customer focus.
  • Strong abilities in influencing critical strategic planning and decisions internally and with Clients.
  • In-depth knowledge of evolving technologies and how healthcare organizations consume cloud services.
  • Excellent strategic thinking with ability to align IT programs with business priorities and drive organizational transformation.
  • Strong demonstrated ability to build, strengthen, maintain and manage strong relationships with critical clients, vendors, and cross-functional teams and/or departments.
  • Professional experience negotiating and managing client contracts or agreements as it relates to service levels and contractual obligations.
  • Deep understanding of Cloud pricing and demonstrated experience with managing budgets.
  • Demonstrated experience building or managing deployment automation platforms utilizing Infrastructure-as-Code, CI/CD pipelines, GitOps, or comparable automation frameworks.
  • Experience ensuring organizational alignment with various security frameworks and industry standards including but not limited to ITIL, HITRUST, ISO 27001/ 27017/ 27018 and SOC-2 certifications
  • Experience implementing or operating enterprise observability platforms including logging, metrics, tracing, monitoring, and alerting.
  • Relevant certifications (e.g. CISM, CCSP, CISSP, ITIL, TOGAF), an asset.

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.

This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.Ā  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Supv, Patient Success at Natera

Supervise a patient success team, manage billing operations, oversee QA/performance metrics, and handle escalations while ensuring HIPAA compliance.

Lead Posted 7 days ago RemoteFirstJobs Product
What this role involves

Manage a team dedicated to executing Natera’s billing strategy. This essential function will lead our efforts to collect payments for our services from patients and provide support from internal Natera team members Team.

PRIMARY RESPONSIBILITIES

  • Ā Supervise a team of Patient Success Specialists

  • Daily supervision of staff to include all department sub-teams

  • Assists with feedback on hiring, discipline, and performance

evaluations.

  • Ensures the team exceeds all performance KPIs and metrics

  • Responsible for monitoring and QA of inbound and outbound calls and

providing feedback

  • Responsible for monitoring and QA of emails and faxes.

  • Over sees the process of providing coverage for employee vacation and sick calls.

  • Provides backup for scheduling as needed.

  • Provides department orientation for all direct reports and coordinates training per job description.

  • Assures that ongoing training is provided for established employees.

  • Liaison with internal departments to promote ongoing communication and ensure accuracy.

  • Acts as the first level of escalation to patient concerns and complaints.

Assists staff with enforcing policy.

  • Assists management with regular meetings for all staff and ensures meeting minutes are completed within 24 hours.

  • Works with the sub-teams to manage the entire process from insurance

verification to final collection.

  • Handles the supply orders for the department

  • Monitors and validates adherence to Policies and Procedures, auditing as necessary. Monitors and evaluates employee productivity and performance to goal.

  • Assists with the completion of all required projects and reports in a timely

fashion on a daily, weekly, or monthly basis per the direction of

management.

  • Develops, monitors, coaches, and manages staff, ensuring the development of

employees through orientation, training, establishing objectives,

communicating rules, and constructive discipline.

  • Promotes a positive working environment through role modeling, team development,

respect, fairness, and consistency.

  • This role regularly works with PHI in paper and electronic form and has access

to various technologies to access PHI (paper and electronic) to perform

the job.

  • The employee must complete HIPAA/PHI privacy training, General Policies

and Procedure Compliance training, and security training as soon

as possible but not later than the first 30 days of hire.

  • Must maintain a current status on Natera training requirements.

QUALIFICATIONS

  • Bachelor’s degree or equivalent in Healthcare, Marketing, or Business related field

  • Required – 5(+) years of Healthcare experience

  • Experience with insurance claims submission and management software (experience with Xifin, AMD, and LIMS, platform a plus)

  • Thorough knowledge of the healthcare reimbursement environment (government and private payers), including coverage, coding, and

payment and understanding of insurance billing practices

  • Demonstrated ability to use analytics to develop, analyze payments, and diagnose issues

  • Strong communication skills, both verbal and written

  • Strong computer skills

KNOWLEDGE, SKILLS, AND ABILITIES Training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations. It typically requires at least two (2) years of directly related and progressively responsible experience. Ability to perform simple analysis and discuss with upper management. Skilled in Microsoft Office: Word and Excel. Ability to communicate effectively both orally and in writing. Strong interpersonal skills. Strong organizational skills and attention to detail. Ability to proficiently use computers and standard office equipment. Working knowledge of Microsoft Office. Knowledge of payer eligibility and benefits. Healthcare research and analysis skills sufficient to support payer research healthcare policy library and state management. Ability to resolve associate issues effectively and efficiently.

PHYSICAL DEMANDS AND WORK ENVIRONMENT Duties are typically performed in an office setting. This position requires using a computer keyboard, communicating over the telephone, and reading printed material. Sometimes, duties may require working outside regular hours (evenings and weekends).

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$67,000—$83,700 USD

OUR OPPORTUNITY

Nateraā„¢ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.comĀ email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:

- BBB announcement on job scams

- FBI Cyber Crime resource page

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Operations Director, Cloud & Managed Services - Remote US at Smile Digital Health

Strategic leader directing cloud operations, managed services, and deployment automation teams to deliver secure, scalable infrastructure solutions across SaaS and customer environments.

Lead Remote Posted 7 days ago RemoteFirstJobs Product
What this role involves

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We helpĀ generate andĀ liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing Ā #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

The Director, Cloud & Managed Services is a highly effective strategic leader responsible for the development and implementation of strategy, delivery, operational excellence and evolution of Smile Digital Health’s cloud platform, automation, and deployment automation capabilities to support an exciting phase of cloud-native ingrowth at Smile. This role leads effective multidisciplinary teams responsible for cloud operations and platform engineering to deliver secure, scalable, and automated deployment solutions supporting Managed Services, SaaS, and customer-managed environments. The Director partners closely with Engineering, Product, Professional Services, Security, and Customer Success to drive operational evolution and maturity, platform reliability, automation, and customer satisfaction.

Responsibilities:

  • Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness.
  • Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services.
  • Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations,Ā  business needs and goals.
  • Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities supporting Managed Services, SaaS, and customer-managed deployments.
  • Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities.
  • Establish DevOps and Platform Engineering best practices including Infrastructure-as-Code, CI/CD pipelines, configuration management, release automation, and deployment standardization.
  • Provide operational leadership for Smile’s SaaS platform, ensuring high availability, scalability, reliability, operational readiness, and continuous improvement of cloud-hosted services.
  • Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies.
  • Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery.
  • Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed.
  • Ensure adherence to relevant contractual obligations as well as develop and execute action plans in the case of non-conformities.
  • Collaborate with cross-functional teams to develop, complete and enhance marketing material, RFXs, legal contracts (including but not limited to SOWs, Master Service Agreements and Partner Contracts)Ā  and IT procurement.
  • Manage strategic planning, prioritization, and resource allocation for IT programs, balancing competing priorities and stakeholder needs.
  • Collaborate with cross-functional teams and leaders to enhance customer engagement, experience and ensure customer success and satisfaction.
  • Lead incident and problem resolutions by working with internal teams such as Engineering, Client Support, Privacy & Security and Incident Management.
  • Coordinate technology changes for customer environments and ensure teams and relevant partners adhere to organizational policies and ITIL practices.
  • Establish and maintain program governance structures, including steering committees, to provide oversight and guidance throughout the project lifecycle.

Requirements:

  • 7+ years of experience in a senior cloud operations leadership role within IT and Cloud management services with Client consulting experience in developing, supporting, and delivering large-scale complex technological projects and initiatives in a complex healthcare technology environment.
  • 5+ years experience with in-depth understanding of ITSM framework and best practices, including networking, cloud, cyber security, enterprise and IT support.
  • 3+ years of experience working with Cloud infrastructure and Kubernetes engineering teams to develop and deliver modern technology solutions.
  • Bachelor’s Degree in Computer Science, Information Technology, Business Administration or related field and/or equivalent work experience.
  • Significant experience leading and developing leaders in software engineering, platform engineering, DevOps, and/or infrastructure engineering teams responsible for automation tooling or cloud platform development.
  • Demonstrated experience growing and scaling Cloud operations and Managed Services capabilities with a strong customer focus.
  • Strong abilities in influencing critical strategic planning and decisions internally and with Clients.
  • In-depth knowledge of evolving technologies and how healthcare organizations consume cloud services.
  • Excellent strategic thinking with ability to align IT programs with business priorities and drive organizational transformation.
  • Strong demonstrated ability to build, strengthen, maintain and manage strong relationships with critical clients, vendors, and cross-functional teams and/or departments.
  • Professional experience negotiating and managing client contracts or agreements as it relates to service levels and contractual obligations.
  • Deep understanding of Cloud pricing and demonstrated experience with managing budgets.
  • Demonstrated experience building or managing deployment automation platforms utilizing Infrastructure-as-Code, CI/CD pipelines, GitOps, or comparable automation frameworks.
  • Experience ensuring organizational alignment with various security frameworks and industry standards including but not limited to ITIL, HITRUST, ISO 27001/ 27017/ 27018 and SOC-2 certifications
  • Experience implementing or operating enterprise observability platforms including logging, metrics, tracing, monitoring, and alerting.
  • Relevant certifications (e.g. CISM, CCSP, CISSP, ITIL, TOGAF), an asset.

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.

This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:

\* Remote Work Environment

\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

\* Competitive Salary and Health/Medical Benefits

\* RRSP/TFSA/401K Employee Contribution

\* Life and Disability

\* Employee Assistance Program

\* FHIR Study Program and Skillsoft Learning

\* Super HAPI Fun Club

Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.Ā  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Manager, Occupational Health Services at Mitratech

Manages occupational health and drug screening operations, ensuring regulatory compliance, operational excellence, and strategic oversight of department staff and vendor relationships.

Lead Posted 7 days ago RemoteFirstJobs Product
What this role involves

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

We are seeking a results-oriented Manager of Occupational Health Services to lead our drug screening and occupational health operations for AssureHire. This role is pivotal in ensuring operational excellence, regulatory compliance, and high-quality service delivery across our screening programs. You will be the cornerstone of our compliance efforts, directly influencing the accuracy and reliability of the services we provide to our global client base.

Essential Duties & Responsibilities:

  • Direct and optimize all facets of the drug screening department, including personnel and vendor relationships, to maintain elite standards of quality and delivery.
  • Develop and implement strategic policies and procedures to ensure the department operates efficiently and in strict compliance with all applicable laws and regulations.
  • Provide strategic leadership and mentorship to department staff, fostering a culture of high performance, accountability, and continuous professional development, including hiring, evaluating, and coaching.
  • Ensure that all OHS services are administered with high precision and in a timely manner.
  • Cultivate and maintain strategic relationships with clients to ensure their drug screening needs are met and exceeded.
  • Monitor and analyze key performance indicators (KPIs), such as turnaround times, error rates, and customer satisfaction, to drive operational improvements.
  • Drive financial stewardship by developing, forecasting, and managing the department budget, ensuring resource allocation aligns with operational and organizational goals.
  • Maintain expert knowledge of industry trends and changes in regulations related to drug screening, proactively implementing necessary process updates.
  • Maintain rigorous documentation standards and compliance audits to ensure data integrity and organizational adherence to industry regulations.
  • Build and maintain strong vendor relationships, including managing contracts, pricing, and service performance.

Requirements & Skills:

  • Bachelor’s degree in Healthcare Administration, Laboratory Science, Business Management, or a related field; 3 years of equivalent leadership experience required.
  • Demonstrated experience in a high-growth, compliance-driven environment with a proven track record of managing operations and quality improvement initiatives.
  • In-depth knowledge of drug screening regulatory landscapes, industry best practices, and federal/state compliance requirements.
  • Exceptional leadership skills with the ability to inspire, motivate, and develop a high-performing team.
  • Strong analytical and problem-solving skills with a meticulous attention to detail.
  • Excellent communication and organizational skills, with the ability to convey complex information clearly to stakeholders.
  • Proficiency with industry-standard computer software and databases used in drug screening.
  • Ability to work independently, prioritize effectively, and thrive in a fast-paced environment.

We will disclose intended pay ranges in our job ads for US-based opportunities – This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $80,000 – $90,000 Annually USD

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

  • Health, Dental & Vision Insurance *
  • 401 (k) + Employer Match *
  • Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
  • STD, LTD & Group Life Insurance
  • Paid Parental Leave
  • Pet Insurance
  • FSA & HSA Options
  • Employee Assistance Program

Perks we offer:

  • Remote Work
  • Career Advancement & Professional Development Opportunities
  • Employee Recognition
  • LinkedIn Learning Platform

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.Ā Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit:Ā everify.com

_We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status._

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Operations Environmental Health & Safety Lead - Datacenter at OpenAI

Develops and implements environmental health & safety strategy, standards, and risk mitigation programs across large-scale data center infrastructure projects.

Lead Posted 8 days ago RemoteFirstJobs Product
What this role involves

About the Team

OpenAI’s Industrial Compute organization is building the infrastructure required to support the next generation of AI at unprecedented scale. Through a combination of strategic partnerships and self-built campuses, we are developing and operating large-scale data center infrastructure across power, cooling, networking, compute, construction, and site operations.

The scale and complexity of this infrastructure introduces a broad range of environmental, health, and safety considerations across site development, design, construction, equipment deployment, commissioning, and ongoing operations. EHS is a critical part of how we build infrastructure that is safe, resilient, compliant, and capable of operating at scale.

About the Role

We are seeking an EHS Lead to establish and drive environmental, health, and safety strategy across OpenAI’s rapidly expanding compute infrastructure portfolio.

This role will develop the EHS framework for large-scale data center development and operations, partnering closely with engineering, construction, infrastructure delivery, facilities, operations, security, legal, environmental, and external development partners. The EHS Lead will help ensure that safety and environmental considerations are embedded into projects from early design and site development through construction, commissioning, and operations.

The role will establish standards and operating mechanisms, assess and mitigate risks, oversee EHS performance across internal teams and third-party partners, and provide technical leadership on complex or high-consequence safety issues. Success requires the ability to operate strategically while maintaining strong technical depth and executional rigor in fast-moving, highly complex infrastructure environments.

In this role, you will:

  • Develop and own EHS strategy, standards, programs, and operating mechanisms across OpenAI’s data center and compute infrastructure portfolio.

  • Establish scalable EHS requirements for site development, design, construction, commissioning, equipment installation, and ongoing data center operations.

  • Partner with engineering and infrastructure delivery teams to identify and mitigate EHS risks during site selection, design development, construction planning, and project execution.

  • Develop risk assessment frameworks for high-hazard activities and environments, including electrical systems, high-voltage infrastructure, construction activities, lifting and rigging, energized work, confined spaces, hazardous materials, fire protection, industrial equipment, and commissioning activities.

  • Establish EHS requirements and performance expectations for developers, general contractors, engineering firms, equipment vendors, and other external partners.

  • Build mechanisms for measuring EHS performance, including leading and lagging indicators, audits, inspections, incident reporting, corrective actions, and executive reporting.

  • Lead investigations of significant incidents, near misses, and high-potential events, identifying systemic root causes and driving corrective and preventive actions.

  • Develop and maintain emergency preparedness and response frameworks for critical infrastructure environments, partnering with security, facilities, operations, and local emergency response organizations.

  • Provide technical EHS guidance during construction and commissioning activities, including review of construction execution plans, method statements, job hazard analyses, and high-risk work plans.

  • Partner with environmental and sustainability teams to integrate environmental compliance and stewardship requirements into infrastructure development and operations.

  • Establish governance processes to ensure EHS requirements are consistently implemented across a geographically distributed portfolio and through third-party operators and contractors.

  • Monitor regulatory developments and evolving industry standards and translate them into practical requirements for OpenAI’s infrastructure programs.

  • Support permitting, regulatory engagement, inspections, and compliance activities in partnership with legal, environmental, and site development teams.

  • Develop training, competency, and accountability programs that establish a strong EHS culture across employees, contractors, and infrastructure partners.

  • Serve as a senior EHS advisor to infrastructure leadership, escalating material risks and providing clear recommendations on risk acceptance, mitigation, and project readiness.

  • Identify opportunities to improve EHS through better engineering, automation, data, design standards, construction practices, and operational processes.

You might thrive in this role if you have:

  • Deep experience leading EHS programs for hyperscale data centers, mission-critical infrastructure, large industrial facilities, semiconductor manufacturing, advanced manufacturing, energy infrastructure, or similarly complex environments.

  • Strong technical understanding of construction and operational safety, including electrical safety, high-voltage systems, construction activities, commissioning, industrial equipment, fire and life safety, and contractor management.

  • Experience developing EHS standards and governance systems that can scale across a large, geographically distributed infrastructure portfolio.

  • Demonstrated experience managing EHS performance across general contractors, engineering firms, developers, equipment suppliers, and other third-party partners.

  • Strong understanding of U.S. federal, state, and local EHS regulations and regulatory frameworks, with the ability to translate requirements into practical engineering and operational standards.

  • Experience conducting high-potential incident investigations, root-cause analysis, corrective action programs, and systemic risk reduction.

  • Experience building EHS metrics, dashboards, audit programs, and executive-level reporting mechanisms that drive measurable improvements in performance.

  • Strong knowledge of construction safety management systems and the ability to evaluate high-risk work plans, contractor safety programs, and project execution methodologies.

  • Experience partnering with engineering and project delivery organizations to incorporate EHS requirements into design standards, construction planning, commissioning, and operational readiness.

  • Strong understanding of environmental compliance, permitting, hazardous materials management, waste management, emergency response, and environmental risk management.

  • Experience operating in rapidly scaling organizations where processes and standards must be built, adapted, and institutionalized as the infrastructure portfolio grows.

  • Excellent judgment and communication skills, with the ability to communicate complex technical and regulatory risks clearly to executives, engineers, construction leaders, and external partners.

  • Relevant professional credentials such as CSP, CIH, CHMM, PE, or equivalent EHS qualifications are valued.

  • Willingness to travel regularly to construction sites, data centers, and infrastructure partner locations as required.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Read the full description
Operations Environmental Health & Safety Lead - Datacenter at OpenAI

Develops and implements environmental health and safety strategy, standards, and risk mitigation frameworks across large-scale data center infrastructure projects.

Lead Posted 8 days ago RemoteFirstJobs Product
What this role involves

About the Team

OpenAI’s Industrial Compute organization is building the infrastructure required to support the next generation of AI at unprecedented scale. Through a combination of strategic partnerships and self-built campuses, we are developing and operating large-scale data center infrastructure across power, cooling, networking, compute, construction, and site operations.

The scale and complexity of this infrastructure introduces a broad range of environmental, health, and safety considerations across site development, design, construction, equipment deployment, commissioning, and ongoing operations. EHS is a critical part of how we build infrastructure that is safe, resilient, compliant, and capable of operating at scale.

About the Role

We are seeking an EHS Lead to establish and drive environmental, health, and safety strategy across OpenAI’s rapidly expanding compute infrastructure portfolio.

This role will develop the EHS framework for large-scale data center development and operations, partnering closely with engineering, construction, infrastructure delivery, facilities, operations, security, legal, environmental, and external development partners. The EHS Lead will help ensure that safety and environmental considerations are embedded into projects from early design and site development through construction, commissioning, and operations.

The role will establish standards and operating mechanisms, assess and mitigate risks, oversee EHS performance across internal teams and third-party partners, and provide technical leadership on complex or high-consequence safety issues. Success requires the ability to operate strategically while maintaining strong technical depth and executional rigor in fast-moving, highly complex infrastructure environments.

In this role, you will:

  • Develop and own EHS strategy, standards, programs, and operating mechanisms across OpenAI’s data center and compute infrastructure portfolio.

  • Establish scalable EHS requirements for site development, design, construction, commissioning, equipment installation, and ongoing data center operations.

  • Partner with engineering and infrastructure delivery teams to identify and mitigate EHS risks during site selection, design development, construction planning, and project execution.

  • Develop risk assessment frameworks for high-hazard activities and environments, including electrical systems, high-voltage infrastructure, construction activities, lifting and rigging, energized work, confined spaces, hazardous materials, fire protection, industrial equipment, and commissioning activities.

  • Establish EHS requirements and performance expectations for developers, general contractors, engineering firms, equipment vendors, and other external partners.

  • Build mechanisms for measuring EHS performance, including leading and lagging indicators, audits, inspections, incident reporting, corrective actions, and executive reporting.

  • Lead investigations of significant incidents, near misses, and high-potential events, identifying systemic root causes and driving corrective and preventive actions.

  • Develop and maintain emergency preparedness and response frameworks for critical infrastructure environments, partnering with security, facilities, operations, and local emergency response organizations.

  • Provide technical EHS guidance during construction and commissioning activities, including review of construction execution plans, method statements, job hazard analyses, and high-risk work plans.

  • Partner with environmental and sustainability teams to integrate environmental compliance and stewardship requirements into infrastructure development and operations.

  • Establish governance processes to ensure EHS requirements are consistently implemented across a geographically distributed portfolio and through third-party operators and contractors.

  • Monitor regulatory developments and evolving industry standards and translate them into practical requirements for OpenAI’s infrastructure programs.

  • Support permitting, regulatory engagement, inspections, and compliance activities in partnership with legal, environmental, and site development teams.

  • Develop training, competency, and accountability programs that establish a strong EHS culture across employees, contractors, and infrastructure partners.

  • Serve as a senior EHS advisor to infrastructure leadership, escalating material risks and providing clear recommendations on risk acceptance, mitigation, and project readiness.

  • Identify opportunities to improve EHS through better engineering, automation, data, design standards, construction practices, and operational processes.

You might thrive in this role if you have:

  • Deep experience leading EHS programs for hyperscale data centers, mission-critical infrastructure, large industrial facilities, semiconductor manufacturing, advanced manufacturing, energy infrastructure, or similarly complex environments.

  • Strong technical understanding of construction and operational safety, including electrical safety, high-voltage systems, construction activities, commissioning, industrial equipment, fire and life safety, and contractor management.

  • Experience developing EHS standards and governance systems that can scale across a large, geographically distributed infrastructure portfolio.

  • Demonstrated experience managing EHS performance across general contractors, engineering firms, developers, equipment suppliers, and other third-party partners.

  • Strong understanding of U.S. federal, state, and local EHS regulations and regulatory frameworks, with the ability to translate requirements into practical engineering and operational standards.

  • Experience conducting high-potential incident investigations, root-cause analysis, corrective action programs, and systemic risk reduction.

  • Experience building EHS metrics, dashboards, audit programs, and executive-level reporting mechanisms that drive measurable improvements in performance.

  • Strong knowledge of construction safety management systems and the ability to evaluate high-risk work plans, contractor safety programs, and project execution methodologies.

  • Experience partnering with engineering and project delivery organizations to incorporate EHS requirements into design standards, construction planning, commissioning, and operational readiness.

  • Strong understanding of environmental compliance, permitting, hazardous materials management, waste management, emergency response, and environmental risk management.

  • Experience operating in rapidly scaling organizations where processes and standards must be built, adapted, and institutionalized as the infrastructure portfolio grows.

  • Excellent judgment and communication skills, with the ability to communicate complex technical and regulatory risks clearly to executives, engineers, construction leaders, and external partners.

  • Relevant professional credentials such as CSP, CIH, CHMM, PE, or equivalent EHS qualifications are valued.

  • Willingness to travel regularly to construction sites, data centers, and infrastructure partner locations as required.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Read the full description