Headquarters: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

We’re looking for a Customer Support Systems & Analytics Architect to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in complexity—spanning multiple channels, an expanding BPO model, and sophisticated AI automation—we are moving away from fragmented, project-based data support toward a model of holistic ownership.

In this role, you will be responsible for how we capture, structure, and connect data across our CS systems - including Zendesk and our AI Agent - to drive informed decision-making across the team. You will ensure our systems are configured in a way that produces reliable, high-quality data, and you will translate that data into actionable insights for CS leadership and stakeholders. You’ll sit at the intersection of data, operations, and customer experience, partnering closely with CS leadership, Strategy and Ops, and cross-functional teams like Data to make sure our reporting infrastructure is built to scale. Your work will be foundational to how the CS organisation measures performance, identifies opportunities, and drives decision-making.

 

Key Responsibilities

• Unified reporting and analytics: Actively build and maintain reports and dashboards that give the CS organisation clear visibility into key performance metrics, trends, and performance across channels, teams and projects  - from our internal Support team to our BPO partners. 
• CS Systems configuration and data governance: Work closely with systems admins to advise on the structural setup of our Zendesk instance across customer-facing teams, ensuring it is configured to generate clean, consistent, and reliable data while maintaining secure systems and efficient workflows.
• Data hygiene standards: Define and enforce standards for how data is captured across CS systems so that reporting is accurate, trustworthy, and reproducible
• AI automation data oversight: Monitor and analyse data from our AI chatbot, ensuring it is tracked in a way that supports quality reviews and decision-making across the CS organisation
• Insights to action: Translate raw data and reporting into clear recommendations that help CS leadership make decisions on resourcing, tooling, process improvements, and strategy
• Stakeholder support: Partner with cross-functional partners in areas like Product, Data and Strategic Finance to understand their data needs and deliver reporting that supports their goals
• Systems evaluation: Assess the data capabilities of existing and new CS tools, and make recommendations on how to optimise our systems stack for better reporting outcomes
• Process documentation: Document data structures, reporting methodologies, and system configurations to ensure institutional knowledge is retained and accessible across the team

What You Bring to the Table

• 5-8 years of experience in a data analyst, business intelligence, or systems analyst role, ideally within a customer support or operations environment
• Hands-on experience with Zendesk administration and configuration, including views, fields, triggers, and reporting, as well as using Zendesk Analytics to build reports and dashboards
• Fluency in SQL and experience working with data and BI tools such as Omni, Metabase, or similar
• Strong analytical thinking with the ability to turn complex datasets into clear, actionable insights
• Experience building and maintaining dashboards and reports for non-technical stakeholders
• Deep understanding of data hygiene principles and how system configuration impacts data quality
• Excellent communication skills, with the ability to present data findings clearly to stakeholders at all levels
• Collaborative mindset with experience working cross-functionally across teams such as Operations, Product, and Engineering

The Ideal Candidate Will Also Have

• Experience working with AI chatbot or conversational analytics platforms
• Familiarity with other CS tools such as Intercom, Guru, or Rippit (formerly known as MaestroQA)
• Experience working in a high-growth SaaS or fintech environment
• Background in supporting data-driven workforce planning or CS strategy initiatives

 

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 - $192,800
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 - $173,500
• Canadian employees (any location): CAD $145,800 - $182,200

 

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

#LI-AS1

 

To apply: https://weworkremotely.com/remote-jobs/mercury-customer-support-systems-analytics-architect

Who We Are

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo.

The Role

We are currently seeking a Recruiting Coordinator to join the People Operations team who thrives in a fast-paced environment and enjoys creating exceptional candidate experiences. This role is ideal for someone who takes pride in operational excellence, anticipates needs before they arise, and brings structure and precision to a growing recruiting function.

As we continue to scale, this role plays a key part in ensuring our hiring process runs smoothly and efficiently. You will support recruiters and hiring managers across the business, helping us attract and engage top talent by delivering a consistent, professional, and well-executed interview experience. The candidate experience is central to this role — your work directly shapes how prospective employees perceive our organization.

We’re looking for someone who is proactive, self-directed, and comfortable solving problems independently while collaborating closely with cross-functional partners to meet hiring goals.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York. The current range for this role is $53,000 - $83,000 (base salary) + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment.

What You’ll Do

• Coordinate virtual interviews across multiple time zones, managing scheduling with accuracy and urgency
• Partner closely with recruiters and hiring managers to manage interview logistics from candidate through first day onboarding
• Serve as a primary point of contact for candidates scheduling needs, providing timely communication and support throughout the interview process
• Deliver a consistent, high-quality candidate experience that reflects professionalism and attention to detail
• Maintain accurate and up-to-date candidate records in the Greenhouse (ATS)
• Ensure interviewers are prepared with schedules, materials, and relevant candidate information
• Support offer letter preparation and pre-onboarding coordination
• Identify opportunities to streamline workflows and improve recruiting operations

Who You Are

• Highly organized with exceptional attention to detail
• Strong written and verbal communication skills
• Comfortable managing multiple priorities in a fast-paced, remote environment
• Self-motivated and able to work independently with minimal supervision
• Skilled at problem-solving and navigating scheduling challenges
• Comfortable learning new systems and tools
• Professional and discreet when handling confidential information
• Collaborative and service-oriented, with a focus on enabling hiring success
• Experience with Greenhouse, GoodTime, or Workday a plus

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to ta-operations@addepar.com.

Description

Join Tether and Shape the Future of Digital Finance

At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.

Innovate with Tether

Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.

But that’s just the beginning:

Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.

Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.

Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.

Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Why Join Us?

Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.

If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.

Are you ready to be part of the future?

About the job

As a member of the AI model team, you will drive innovation in architecture development for cutting-edge models of various scales, including small, large, and multi-modal systems. Your work will enhance intelligence, improve efficiency, and introduce new capabilities to advance the field.

You will have a deep expertise in Large Language Model (LLM) and Multi-Modal architectures, a strong grasp of pre-training optimization, and a hands-on, research-driven approach. Your mission is to explore and implement novel techniques and algorithms that lead to groundbreaking advancements: multi-modal data curation and alignment, strengthening baselines, and identifying and resolving existing pre-training bottlenecks to push the limits of cross-modal AI performance.

Responsibilities

• Large-Scale Pre-Training: Conduct foundational pre-training for LLMs and Multi-Modal models (integrating text, vision, audio, or other modalities) on large, distributed servers equipped with multi-nodes & thousands of NVIDIA GPUs.

• Architecture & Alignment Innovation: Design, prototype, and scale innovative architectures, tokenizers, and cross-modal alignment layers to enhance model intelligence and multi-modal understanding.

• Data Strategy: Source, filter, and curate massive-scale textual and multi-modal datasets, establishing robust data pipelines for efficient pre-training.

• Experimental Research: Independently and collaboratively execute experiments, analyze results, and refine training methodologies for optimal performance and token efficiency.

• Optimization & Debugging: Investigate, debug, and eliminate bottlenecks in model efficiency, computational performance, and multi-modal alignment stability during long training runs.

• System Scalability: Contribute to the advancement of distributed training systems to ensure seamless scalability and hardware efficiency on target platforms.

Requirements

• A degree in Computer Science  or related field. Ideally PhD in NLP, Machine Learning, or a related field, complemented by a solid track record in AI R&D (with good publications in A* conferences).

• Hands-on experience contributing to large-scale LLM or Multi-Modal pre-training runs on large, distributed servers equipped with thousands of NVIDIA GPUs, ensuring scalability and impactful advancements in model performance.

• Familiarity and practical experience with large-scale, distributed training frameworks, libraries and tools.

• Deep knowledge of state-of-the-art transformer and non-transformer modifications aimed at enhancing intelligence, efficiency and scalability.

• Strong expertise in PyTorch and Hugging Face libraries with practical experience in model development, continual pretraining, and deployment.

Important information for candidates

Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:

• Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/

• Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.

• Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.

• Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io

• We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.

When in doubt, feel free to reach out through our official website.

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least August 16th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description:

In the GFiber Finance Operations team, you will operate in a dynamic environment where you will take ownership of processes, optimizing them and addressing challenges within our business operations.

This team is responsible for key functions such as Procure to Pay, Travel and Expenses, Order to Cash, and Revenue Assurance. You demonstrate exceptional performance in enhancing operational efficiency and scalability while possessing a thorough understanding of business processes and their underlying systems. Your attention to detail ensures the quality of our operations, and you proactively work to mitigate operational risks. You will collaborate with our outsourcing partners, suppliers, and cross-functional teams, including Google Procurement, Accounting, and all functional buyers within GFiber.

In this role, you’ll:

1. Strategic AP Centralization & Vertical Governance

• Lead the end-to-end centralization and stabilization of diverse corporate verticals into the core P2P framework.
• Navigate organizational ambiguity to design, map, and implement unified, standardized ingestion and payment workflows across newly absorbed business lines.
• Act as the primary internal consultant and business partner to cross-functional leadership, aligning decentralized departmental needs with corporate financial controls.

2. Payment Operations & Card Management

• Oversee comprehensive global Accounts Payable and payment operations, establishing best-in-class metrics for accuracy, cycle time, and vendor satisfaction.
• Take ultimate ownership of advanced payment exceptions, identifying root causes of bank, settlement, or technical integration failures and implementing definitive solutions.
• Manage the corporate virtual card process to maximize rebate captures, tighten financial security, and optimize working capital deployment.

3. System Ownership, Defect Resolution & AI Innovation

• Serve as the functional business owner for our core P2P systems, driving the transition, optimization, of our unified SAP & CoupaP2P ecosystem.
• Proactively drive system enhancements and critical software defects to resolution; actively partner with IT, Engineering, and software vendors to troubleshoot technical bugs rather than just logging tickets.
• Evaluate, pioneer, and leverage AI capabilities—including automated invoice ingestion, smart matching engines, and intelligent fraud detection—to scale operations horizontally without expanding human overhead.

4. Process Improvement & Continuous Optimization

• Cultivate a culture of continuous process improvement, continuously evaluating existing workflows to strip out waste, automate repetitive tasks, and design lean operational playbooks.
• Establish, monitor, and report on advanced operational KPIs, scaling the department from a reactive queue-management team to a proactive model of operational excellence.

At a minimum we’d like you to have:

• Bachelor’s degree in Finance, a related field, or equivalent practical experience.
• 7 years of comprehensive, progressive experience in Procure-to-Pay (P2P), Accounts Payable management, or Financial Operations.
• 7 years of experience utilizing, configuring and implementing SAP is required.
• 5 years of experience managing Accounts Payable (AP) operations and offshore vendor relationships to ensure efficient, accurate processing and service delivery.

It’s preferred if you have:

• 7 years of experience configuring, implementing, and optimizing Coupa Procure-to-Pay systems to drive overall workflow efficiency.
• Demonstrates a high degree of autonomy, setting strategic priorities, executing complex projects, and driving cross-functional alignment without direct oversight.
• Proven ability to navigate fluid environments by taking unstructured or broken processes and building scalable, compliant operational frameworks.
• Leverages modern technologies like AI, automation, and OCR to identify technical system enhancements, resolve software defects, and streamline financial workflows.
• Combines exceptional attention to detail and strong interpersonal skills with a proven track record of managing competing priorities and resolving complex challenges.

The US base salary range for this full-time position is between $121,600 - $177,800 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google’s Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC’s “Know your rights: workplace discrimination is illegal” (PDF).

It’s important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing ouraccommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

Imunify360 Security Suite is a product of CloudLinux Inc., the maker of the #1 OS in security and stability for hosting providers. Imunify is an innovative security solution designed specifically for shared and VPS/Dedicated servers. The automated, easy-to-use solution with the six-layer approach to security delivers comprehensive and complete attack prevention. Check out our website for more information: imunify360.com

We are looking for an experienced AI Pipeline Engineer to own the automated pipelines that turn threat intelligence into shipped protection for tens of millions of websites.

When a new vulnerability appears, a chain of automated systems has to notice it, obtain the vulnerable source, produce WAF rules, generate tests, prove the rules work and don’t break legitimate traffic, and roll it out across tens of millions of websites; then watch production hard enough to pull it back automatically if it misbehaves. Today that chain exists and runs 24⁄7, and a single unreliable link could cost customers their protection. We are looking for a strong Engineer to expand it rapidly while keeping it reliable and transparent. This involves solving hard engineering problems, working with data at scale, in a world with many surprises.

This is not an analyst role and not a research role, but additional experience in this domain is welcome. What we need is someone who builds systems that keep working: complex logic underneath, boring and reliable on the outside. The position is fully remote with flexible hours, allowing you to plan your day and work from anywhere in the world.

What you would own

Systems that are in production today and need to grow considerably:

• The automated protection pipeline — the chain from threat intelligence to a validated, deployed rule. Multi-stage, largely autonomous, and required to finish inside a fixed time window every day.
• Progressive release automation — rolling protection out across the fleet in controlled stages, with automated guardrails that hold or roll back a stage without a human in the loop.
• Quality gates — deciding, from live production signal, whether something we shipped is doing harm, and acting on that before it reaches the next stage. Errors are costly in both directions: miss a problem and customer sites break; over-correct and protection is silently removed.
• CI at scale — validation that stands up real, disposable environments across a large matrix of software versions and configurations, and returns a trustworthy verdict fast enough to stay inside the release window.
• LLM orchestration and cost control — several subsystems are driven by AI agents inside purpose-built harnesses, with evaluation, budgets and spend accounting as load-bearing components.
• Observability and alerting across all of it — the pipelines are expected to report their own condition, prove they are healthy, and escalate on their own.

This runs on top of a petabyte-scale threat-intelligence store and live telemetry from more than 60 million websites, under strict end-to-end latency budgets measured in hours. The failure mode we care most about eliminating is a budget missed silently.

We will go into the specifics during the interview process.

Key responsibilities

• Designing, building and operating the automated pipelines described above, end to end;
• Turning fragile multi-stage batch jobs into resumable, idempotent, observable systems with explicit state machines and recovery paths;
• Defining and enforcing latency budgets and SLOs per stage, and making violations visible and actionable rather than silent;
• Building the observability layer — metrics, dashboards, alerting and health gates — so the pipeline reports its own condition instead of needing someone to go and look;
• Designing and implementing guardrails: automatic hold and rollback, blast-radius limits, kill switches, and safe-by-default behavior when an upstream dependency is unavailable;
• Making the systems low-maintenance: eliminating manual steps, removing standing human babysitting, and reducing the operational surface rather than adding to it;
• Writing and maintaining unit and integration tests for logic that is genuinely hard to test — concurrency, partial failure, external API flakiness, multi-stage state;
• Investigating and resolving complex issues across ClickHouse, GitLab CI, S3/object storage, Prometheus/Grafana and third-party APIs;
• Collaborating with the security analysts and the Server team on architecture, and pushing back when a proposed design will not survive contact with production.

To thrive in this role, you should have:

• 5+ years of professional backend / platform / infrastructure engineering experience;
• Demonstrable experience building and operating multi-stage data or automation pipelines — CI/CD systems, ETL/ELT, build and release automation, job orchestration, ML/data platforms, or similar. This is the single most important requirement. We will ask you to walk us through one in detail;
• Real depth in at least one of Python, Go or Rust. We use all three, and we are not hiring a language specialist — which one you bring genuinely does not matter. Depth is simply how we verify the experience behind it is real, so expect specific questions about systems you have designed and shipped: why they are shaped the way they are, how they behave under failure, and what you would build differently today;
• Systems design judgement, more than raw coding throughput. The difficult part of this role is deciding what to build, working out where it will break, and making it prove its own correctness — not volume of code produced;
• Practical experience with workflow orchestration and job scheduling (Airflow, Temporal, Prefect, Dagster, Argo, custom schedulers — whatever you have actually run in production);
• A working instinct for reliability engineering : idempotency, retries with backoff, exactly-once vs at-least-once, checkpointing and resumability, graceful degradation, backpressure, and safe handling of partial failure;
• Hands-on observability experience — Prometheus/Grafana, LGTM stack, or equivalent — including designing metrics rather than only consuming dashboards someone else built;
• Deep CI/CD experience, ideally GitLab CI including dynamic/child pipelines and self-hosted runners; comfort with Docker and container-based test environments;
• Experience with object storage (S3/Ceph or equivalent) and with large-scale analytical stores — ClickHouse or another columnar database;
• Comfort designing state machines and long-running processes that survive restarts, and reasoning about concurrency across multiple in-flight rollouts;
• Excellent debugging skills across system, network and data layers;
• Strong communication skills and comfort working in a distributed team;
• At least upper-intermediate proficiency in spoken and written English.

Nice to have:

• Experience with progressive delivery — canary and percentage-based rollouts, feature flags, automated rollback, blast-radius control;
• Experience running AI/LLM systems in production , particularly cost control, token accounting, evaluation harnesses, and dealing with non-deterministic components inside a deterministic pipeline;
• Experience with fleet-scale telemetry and with building quality gates on top of noisy production signal;
• Familiarity with WordPress, PHP, or WAF/ModSecurity concepts;
• Experience with configuration management (Ansible, Puppet, Salt) and with Linux service operations.

You do not need a cybersecurity background. Most of the hard problems here are orchestration, reliability, correctness under concurrency and observability. Domain knowledge is learnable and we have specialists to learn it from — pipeline engineering judgement is what we cannot substitute.

We value engineers who are:

• Curious and fearless problem solvers — not afraid to dig into existing systems, investigate root causes, and propose improvements;
• Sceptical by default — who ask what would falsify a conclusion before acting on it, and who trust measurements over plausible reasoning;
• Pragmatic and detail-oriented — focused on building reliable, maintainable systems, and allergic to solutions that require a human to remember something;
• Owners — comfortable being the person accountable for whether a pipeline ran correctly last night;
• Effective communicators — able to articulate ideas clearly, exchange feedback constructively, and foster collaboration across teams;
• Engaging and proactive — contributing energy, initiative, and a positive presence that strengthens team culture.

What’s in it for you?

• A strong focus on professional development with opportunities for learning and growth: interesting and challenging projects, mentor and other knowledge-exchange programs;
• Fully remote work with flexible working hours, that allows you to schedule your day and work from any location worldwide;
• Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves to ensure you maintain a healthy work-life balance;
• Compensation for private medical insurance;
• Co-working and gym/sports reimbursement;
• The opportunity to receive a reward for the most innovative idea that the company can patent, fostering a culture of creativity and innovation.

By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy, which provides detailed information on how we maintain and handle your data.

ABOUT THE ROLE:

Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. This role sits on the Rightway Operations team and is a member of the front line of that mission: the first point of contact for members, providers, and pharmacies with questions about benefits, prior authorization, claims, and clinical program enrollment. You’ll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses.

WHAT YOU’LL DO:

• Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support regardless of communication channel.
• Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
• Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.
• Assist network pharmacies in processing prescription claims, reviewing claims for accuracy against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.
• Accurately document interactions and resolutions within internal systems to support continuity of care, quality assurance, compliance requirements, and operational reporting.
• Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams when necessary to ensure timely and complete resolution.
• Utilize AI-enabled tools and internal knowledge systems to efficiently resolve inquiries, document interactions, and deliver a consistent member experience.
• Foster a team environment that values cooperation, respect, and diversity, and take on other duties and projects as assigned.

WHO YOU ARE:

• Education: associate’s or bachelor’s degree preferred, or equivalent relevant work experience.
• Certification: Active/Current National Pharmacy Technician Certification (PTCB, NHA)
• Experience: 1 to 3 years as a pharmacy technician in a health plan, retail pharmacy setting, TPA, or PBM contact center role. Mail order and specialty pharmacy backgrounds are also a strong fit.
• Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Detail oriented, adaptable, and analytical, with the ability to dig past a symptom to find and resolve the true root cause.
• Empathetic and intellectually curious, with a genuine desire to improve a member’s healthcare experience and deliver concierge level service across every channel.
• Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues, with the independence to manage your own workload.
• Comfortable supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.

COMPENSATION: $21.50 - $22.00/hr

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

APPLICATION WINDOW: We encourage you to apply if interested. We will review applications on a rolling basis and keep candidates informed on next steps.

We recognize that job searching can sometimes feel uncertain. As we engage with candidates and continue to evaluate our needs, this role may evolve to ensure strong alignment between the opportunity, the market, and long-term success.

We are committed to a thoughtful and transparent process and will keep candidates informed along the way. Thank you for considering M-Files as your next career move.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role

M-Files is building a company-wide capability to operationalize AI, turning promising LLM prototypes into secure, reliable, maintainable internal tools that materially improve how teams work. This role sits within the Internal AI Solution Development team and functions as a hands-on builder, partnering with business leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify high-value workflows that can be accelerated with AI, reshape the underlying processes where needed, and build, deploy, and operate AI-enabled solutions end-to-end.

This is not a traditional product software engineering role, nor is it a RevOps analytics role. Instead, it is an execution-oriented AI engineering role embedded in the business. You’ll move quickly from problem definition to production, building intelligent agents and workflow automations while applying the appropriate security, governance, risk controls, and compliance expectations required for internal systems at scale.

You will leverage AI-assisted development tools as part of your daily workflow to accelerate delivery while maintaining quality, reliability, and long-term maintainability.

Success in this role comes from understanding how people work, redesigning processes where appropriate, and building AI-powered solutions that teams genuinely adopt, not simply delivering technical prototypes.

What You Will Be Doing / Responsibilities and Duties

Discover & Shape High-Value AI Opportunities

• Partner with functional leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify workflows where AI can remove friction, reduce cycle time, improve accuracy, or strengthen compliance.
• Map the current-state process, identify bottlenecks and failure modes, and redesign the process to be automation-ready by clarifying inputs, outputs, decision points, data sources, controls, and ownership.
• Define success metrics such as time saved, error reduction, throughput, adoption, and auditability, and translate business goals into a clear build plan.

Build Internal AI Agents & Automation Tools (End-to-End Ownership)

• Design and implement internal agents and agentic workflows using modern LLM patterns, including tool use/function calling, retrieval-augmented generation where needed, structured outputs, orchestration, and human-in-the-loop checkpoints.
• Build whole-product solutions including lightweight UX, service/API layers, integrations, data access, automation triggers, and connections into business systems such as CRM, marketing automation, customer success platforms, and other internal applications as appropriate to the use case.
• Integrate systems through APIs, authentication, structured data formats, and webhooks to enable agents to reliably read data and trigger actions.
• Use AI-assisted development techniques to speed delivery while sustaining maintainability, readability, and quality.

Operate, Maintain & Scale (Production Mindset)

• Own reliability, including monitoring, alerting, logging, incident response, and continuous improvement.
• Establish repeatable patterns for onboarding new workflows and scaling existing ones through templates, shared components, evaluation harnesses, and documentation.
• Create and maintain runbooks and lightweight training so internal teams can confidently adopt and use solutions.

Risk, Control, Oversight, Security & Compliance by Design

• Implement appropriate guardrails including data minimization, access controls, secrets management, safe prompt and tooling patterns, output validation, and traceability.
• Ensure solutions meet internal security and compliance expectations, including audit readiness, change management discipline, clear ownership, and relevant data privacy and consent requirements.
• Maintain clear documentation of how systems work, what data they access, and how associated risks are mitigated.

Cross-Functional Coordination

• Coordinate across Business Technology, IT/Security, Legal/Privacy, and functional subject matter experts to design, approve, deploy, and drive adoption of AI-enabled solutions across the business.
• Communicate progress through clear, concise updates and manage tradeoffs between speed and rigor.

Outcomes to Be Achieved

• A portfolio of high-impact internal AI agents deployed into real business workflows, including Sales, Marketing, Revenue Operations, and Customer Success, with measurable business outcomes.
• A scalable operating model for internal AI, including reusable components, clear governance, and a predictable path from idea to production.
• Reduced process friction through AI and thoughtful process redesign, not AI bolted onto broken workflows.
• High trust in outputs through appropriate controls, auditability, and operational reliability.

Required Qualifications

• Demonstrated ability to build and maintain end-to-end software from design through build, deployment, and ongoing operation, with strong engineering fundamentals.
• Proficiency in at least one modern programming language such as Python, TypeScript, C#, or Node.js, with comfort learning additional technologies as needed.
• Practical experience integrating systems via APIs, authentication, and structured data formats.
• Strong ability to work with non-technical stakeholders, translate ambiguous problems into clear specifications, iterate quickly, and drive adoption.
• Familiarity with one or more business functions such as Sales, Marketing, Revenue Operations, or Customer Success, and an interest in designing AI solutions that improve how those teams work.

GTM Domain Context We Value

• Experience integrating business or GTM systems through APIs and webhooks, including CRM, marketing automation, sales engagement, customer success/support platforms, ERP, or similar enterprise applications.
• Familiarity with how GTM workflows and data operate across areas such as leads, accounts, opportunities, activities, customer engagement, and support processes.
• Comfort working with marketing, sales, and customer data, including considerations around data quality, enrichment, privacy, and consent.

Technical Foundations We Value

• Experience building cloud-based services and applying strong engineering practices such as CI/CD, source control, test automation, and operational monitoring.
• Comfort with secure and scalable platform concepts including networking, identity, secrets management, and infrastructure automation.
• Experience or strong interest in AI-assisted development as part of daily engineering practice.

LLM / Agent Capabilities (Core to This Role)

• Hands-on experience building LLM-powered tools and agents, including prompting, tool use/function calling, retrieval where appropriate, agent orchestration frameworks, and evaluation/quality approaches.
• Ability to design safe and predictable AI systems through validation, fallbacks, human-in-the-loop approaches, and clear failure handling.

Preferred

• Familiarity with enterprise security and compliance expectations, including access controls, audit trails, change management, and data governance.
• Experience modernizing processes with a Lean or operational-improvement mindset and designing systems that align with how teams actually work.
• Experience building internal tools that drive adoption across multiple business or GTM functions.

Working Style / What Success Looks Like Here

• You are low ego, high output: you can operate independently while collaborating naturally and bringing others along.
• You can move fast without being reckless: you understand where to be scrappy and where additional rigor is required.
• You care about outcomes: automation only matters if it meaningfully changes how people work and improves the metrics that matter.

Participation in our Recruitment Process:

• To Be Determined
• Typical interview processes including initial screening w/ a Recruiter, meeting with Hiring Manager (VP, Commercial Operations & Technology), and other internal team members the role may closely interact with

By joining M-Files, you will have the opportunity to contribute to our success and growth while developing your own expertise and helping build the AI capability that changes how our teams work every day.

M-Files is a global company with Finnish roots, built around a product we are proud of.

Our guiding principles, Make It Happen, Help Others, Love Customers, are reflected in how we work every day, with transparency and strong team spirit at the core of our culture.

What We Offer:

• As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• Matching 401K Plan (25% of employee’s contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)

To learn the Hiring Ranges for this position, please select your location from the Apply Now dropdown menu.

To learn more about our Hiring Range System, please click this link.

Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501© Mozilla Foundation. This means we aren’t beholden to any shareholders—only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

Our Global Talent Acquisition Operations team architect and execute hiring strategies that power Mozilla’s growth across commercial, product, and mission-aligned business units. As a Senior GTM Recruiter (P4) in the UK, you will drive full-lifecycle recruitment for critical Go-To-Market and commercial functions across EMEA and international regions. You will act as a trusted strategic advisor to senior stakeholders, scaling pipelines for high-impact revenue, marketing, sales, and business development roles.

What you’ll do:

• Drive Full-Lifecycle GTM Hiring: Lead full-cycle recruitment for complex Go-To-Market functions—including Sales, Enterprise Business Development, Product Marketing, Commercial Partnerships, and Customer Success—delivering high-performing talent across EMEA and global markets.
• Execute Strategic Sourcing & Pipeline Engineering: Architect multi-channel candidate attraction strategies using HireEZ, LinkedIn Recruiter, and specialized talent communities to build diverse, high-converting pipelines for niche commercial profiles.
• Partner as a P4 Subject Matter Expert: Provide data-backed talent intelligence and market insights to senior GTM leaders, driving requisition alignment, calibrated scorecards, structured interview loops, and compensation strategy.
• Manage Advanced Negotiations & Offer Execution: Structure and negotiate complex, region-specific international offers, navigating UK/EMEA statutory requirements, equity components, and competitive counter-offer scenarios.
• Optimize ATS Hygiene & Operational Metrics: Maintain strict Greenhouse ATS data integrity, track funnel analytics (Time-to-Fill, Source Yield, Offer Acceptance Rates), and drive continuous hiring-process optimizations in line with global TA standards.

What you’ll bring:

• 5+ years of full-cycle recruiting experience with a focus on Go-To-Market, Commercial, or Revenue-generating roles in high-growth technology or SaaS environments.

• Proven track record of sourcing and closing senior-level commercial talent (e.g., Enterprise Sales, Commercial Partnerships, Product Marketing) within the UK and EMEA markets.

• Expertise with recruitment technologies and operations, including Greenhouse ATS, HireEZ, LinkedIn Recruiter, and data-driven pipeline analytics

• Strong understanding of UK and European labor compliance, contract worker models, IR35 nuances, and regional offer structuring.

• Demonstrated expertise in structured, competency-based interviewing methodologies (e.g., Interview Edge) to evaluate technical proficiency and mitigate hiring bias

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group:

#LI-REMOTE

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join us as our next Principal Presales Engineer on Twilio’s Strategic Communications team!

About the job

This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our Strategic segment.

Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.

Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.

As a Principal Presales Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Mentor less experienced Solutions Engineers

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more of the following areas:
• Experience with sales methodologies
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Desired:

• Previous experience in Telecom, SIP, Contact Center, or Security.
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

Location

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until September 30 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See Yourself at Twilio

Join the team as Twilio’s next Senior HRBP Manager, GTM – Strategic Growth, Partners & Sales Enablement.

About the Job We are looking for a Senior HRBP, Manager who turns people’s strategy into business impact.

You thrive at the intersection of Go-To-Market strategy, partner ecosystems, sales enablement, operations, strategic growth, and carrier relations. You are energized by complex global organizations and see yourself as a trusted advisor to senior executives—partnering directly with 1 SVP and 4 VPs across Industry Relations & Strategic Growth (IR&SG), Partners, and GTM Operations and Sales Enablement (GTM SOE)—driving workforce strategies that scale teams, enhance operational performance, and shape culture across a globally distributed organization of ~175 employees.

This role is for someone who goes beyond traditional HR operations. You understand how specialized talent across IR&SG, Partners, and GTM SOE fuel business growth, and you have a proven track record of designing strategies that attract, develop, and retain high-impact professionals across global teams (spanning NAMER, APJ, LATAM, and EMEA).

You are fluent in leveraging data, analytics, AI, and automation insights—using them to anticipate talent needs, guide organizational design, and influence systemic change. You thrive in fast-moving, evolving environments, translating complex workforce insights into clear action and aligning executive stakeholders across regions to achieve measurable business outcomes.

This is an Individual Contributor role with high executive visibility and global influence, perfect for someone who excels at cross-functional collaboration, shaping high-performing cultures, and driving organizational effectiveness at scale. If you see yourself as a strategic partner, business-savvy advisor, and driver of workforce transformation, this is the role for you!

Responsibilities

As a trusted HRBP advisor to our SVP and VP leaders across Industry Relations & Strategic Growth (IR&SG), Partners, and GTM Operations and Sales Enablement (GTM SOE), you will

Strategic Partnership & Business Acumen

• Serve as the trusted HR advisor to 1 SVP and 4 VPs across IR&SG, Partners, and GTM SOE, shaping talent strategies that drive revenue enablement, partner ecosystem expansion, and organizational performance across Product, Sales, and Finance touchpoints
• Learn and know the business inside and out, anticipating talent needs and capability gaps at scale. Understand SaaS/CPaaS GTM dynamics, sales enablement methodologies, partner ecosystems, and strategic growth drivers unique to IR&SG, Partners, and GTM SOE.
• Provide data-driven recommendations and strategic trade-offs on organizational design, talent allocation, capability planning, and resourcing.
• Partner with leaders to cultivate a high-performing, agile, and inclusive culture hyper-aligned with business and workforce priorities.
• Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders.
• Provide confidential one-on-one coaching to senior leaders to enhance strategic thinking, drive change management initiatives, and improve performance.

​​Talent Planning & Organizational Effectiveness

• Lead strategic workforce planning, skills gap analysis, and capability assessments to ensure IR&SG, Partners, and GTM SOE teams are structured for optimal execution.
• Partner closely with Talent Development and Learning teams (TED) to evaluate talent pipelines, successor readiness, and critical skill needs across all three organizations
• Design global organizational structures that balance operational efficiency, responsiveness, and cross-functional agility across GTM SOE, Partners, and IR&SG.
• Pioneer succession planning, mobility strategies, and retention frameworks for key roles across IR&SG, Partners, and GTM SOE

Data Storytelling & AI-Driven Insights

• Utilize HR analytics, predictive workforce modeling, and AI-enabled tools to generate actionable insights and guide evidence-based leadership decisions
• Partner closely with the People Data Solutions & AI team to develop and scale tools—including AI-powered assistants and data orchestration frameworks—to optimize insights, streamline analytics processes, and integrate multiple data sources.
• Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance marketing workforce strategy; advise on emerging risks and opportunities.
• Translate complex data into clear, cohesive narratives for executives, influencing decision-making on talent, structure, and organizational design.
• Continue to assess workflows to understand future of work and what puts and takes are needed to activate

Change Leadership & Employee Experience

• Drive seamless adoption of new HR programs, AI tools, and workforce strategies across distributed global teams in IR&SG, Partners, and GTM SOE.
• Provide guidance on employee relations, performance management, and compliance, balancing fairness with business priorities.
• Promote initiatives that embed equity, inclusion, and belonging across the marketing organization.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years of HRBP or equivalent experience in fast-moving, global, high-growth technology organizations, ideally supporting Industry Relations & Strategic Growth (IR&SG), Partners, or GTM Operations and Sales Enablement (GTM SOE)
• Proven track record of designing and executing talent strategies that drive business outcomes, improve performance, and enable growth.
• High-level understanding of GTM operating models, SaaS/CPaaS sales motion dynamics, enablement frameworks, and partner ecosystem strategies across IR&SG, Partners, and GTM SOE
• Ability to influence senior leaders, provide data-driven recommendations, and navigate complex, cross-functional decision-making.
• Demonstrated expertise in workforce planning, organizational design, leadership development, and talent retention strategies at scale.
• Strong skills in data, analytics, AI, and automation insights to inform strategy, anticipate talent needs, and influence systemic change.
• Comfortable operating in ambiguous, fast-paced environments, translating insights into action, and driving results across regions.
• Exceptional communication, coaching, and stakeholder management skills, with the ability to build trust at all levels.

Desired:

• Experience leading HRBP strategy for global teams of 200+ employees, spanning multiple regions (NAMER, APJ, LATAM, EMEA).
• Prior experience managing change initiatives related to AI adoption, GTM restructures, or enablement digital transformations
• Advanced analytics or people insights experience, including using AI or automation to inform workforce decisions.
• Experience advising executive leadership on complex workforce challenges, including critical skill gaps, high-potential pipelines, and organizational redesign.

Location

This role will be remote, and based in US or Canadabut is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $141,520.00 - $176,900.00
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $149,840-$187,300.00
• Based in the San Francisco Bay area, California: $166,400.00-$208,000

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Applications for this role are intended to be accepted until 08/21/26, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Strategic Sourcing Senior Manager.

About the job

Twilio is seeking a motivated Strategic Sourcing Senior Manager with experience in indirect sourcing (tech and corporate sourcing) to support a subset of our categories such as  Software, Sales and Marketing, External Workforce, Professional Services, HR, Events, and Travel. The candidate should have strong procurement skills, analytical and financial acumen and communication capabilities with a hands-on passion to dive-deep into the details while also developing the overall category strategy. Additionally, candidate must have skills in managing large-scale procurement improvement projects, the ability to quickly navigate complex negotiations, and a strong contracting capabilities.

Responsibilities

In this role, you’ll:

• Develop plans on cost savings strategies for various categories – primarily focusing on sourcing and qualification of third-party vendors, and  supplier consolidation to high value vendors.
• Partner with stakeholders to fully understand business roadmaps and create sourcing pipeline & developing supplier strategy / plan for your categories.
• Gaining understanding of industry trends to make educated recommendations about pricing, competition, supplier optimization, and market compression.
• Lead the negotiation of contracts with new suppliers and/or the renegotiation of existing contracts to accomplish lowest total cost of ownership, meet savings objectives, all while balancing stakeholder/business priorities.
• Continuously measure, manage and improve supplier actual performance against negotiated SLA.
• Driving request for information (RFI) and request for proposals (RFP) with vendors, overseeing review of the proposals with business, compliance, security and legal teams and managing the entire bid to business award to contract execution process.
• Manage and influence internal stakeholders to make the best business decisions that optimize value,  cost, and vendor performance.
• Quickly adapt and support other categories as needed which could include professional services, HR and benefits, real estate and workplace, legal services, software, cloud, meeting and events, and travel.
• Deliver on complex S2P improvement projects or other improvement projects.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• A Bachelor Degree in Business, Supply Chain, Finance, Engineering and/or Operations including 7+ years’ experience in a senior procurement role.
• Experience building and executing category strategies to deliver savings.
• Experience negotiating complex and high stakes buy side contracts.
• Strong analytical and finance capacity developing operational metric dashboards, Financial analysis, and Spend Data.
• Experience practicing best-in-class procurement processes (category management, bench-marking, should-cost models, RFX, reverse auction, contracting, etc.).
• Proven record of measuring KPIs, developing scorecards, reports, and driving Quarterly business review (QBR) process to monitor sourcing and supplier performance.
• Deep knowledge of key contract language and terms and strong understanding of structuring and drafting various contracts including MSAs, DPAs, maintenance agreements and Service orders.
• Excellent communication and executive presence, extremely organized.
• A demonstrated track record of successful cross-functional leadership, collaboration, and relationship building.
• Proven experience structuring and negotiating varied commercial models, including consumption/usage-based pricing, fixed-fee structures, variable tiering, and performance-incentivized models.

Desired:

• Master’s Degree in Business, Supply Chain, Finance, Engineering and/or Operations.
• Experience leveraging Oracle, Ironclad, and Oracle procurement & ERP systems for vendor spend management.
• Specify education, previous job experience, certifications, technical skills and soft skills required.

Location

This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

We prioritize connection and opportunities to build relationships with our stakeholders and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Please read before applying : We review every application carefully, and all fields (including the required 60–90 second video) must be fully completed and relevant; applications that are incomplete or use AI-generated responses will not be considered. If you’re unable to meet these requirements, we kindly ask that you refrain from applying.

Full-time • Remote

At Boldin, we believe financial confidence should be accessible to everyone. Money decisions shape our lives, yet too often people are left without the clarity or tools they need to make informed choices. We exist to change that.

Boldin is a comprehensive financial planning platform that helps people understand their financial picture, make smarter decisions with their money and time, and plan for the future with confidence.

With over $20M raised and strong momentum, Boldin is entering a pivotal phase of growth. This is an opportunity to join a mission-driven team and help shape the future.

About the Role

Video is becoming a core growth and education channel at Boldin.

We are hiring a Video Specialist to build and lead our video engine — from performance-driven acquisition creative to product explainers to founder-led thought leadership.

This role sits within the Brand team and works cross-functionally with Product, Support, Growth, and Leadership to ensure our video content drives clarity, trust, and measurable business impact.

You will own video strategy, planning, and execution. That includes defining priorities, managing the content calendar, producing high-performing creative, and continuously improving results based on performance data.

This is an individual contributor role with significant visibility and leverage. The right person will help define how Boldin communicates complex financial ideas clearly — and how video supports acquisition, product adoption, and long-term brand authority.

Key Responsibilities:

1. Own Boldin’s Video Strategy, Planning, and Prioritization

Own the vision, roadmap, and calendar for all video content at Boldin. Determine what we produce, why we produce it, and how it supports user growth, education, and conversion. Coordinate across Growth, Product, and Brand to ensure video is timely, impactful, and strategically aligned.

Lead end-to-end video production across performance, product, and brand — from concept to final edit. Identify emerging content trends and develop brand-relevant concepts. Build a repeatable, scalable video system that supports growth and education.

2. Create High-Performing Short- and Long-Form Video Content

In partnership with our entire team, develop, test, and iterate short- and long-term video for distribute across our owned and earned channels – YouTube, socials, our own blog and marketing site, within the product, and through the press including:

• CEO thought pieces
• Translation of our extensive library of articles into video content
• Financial concept explainers from our CFP® professionals and coaches
• Product demos
• Team highlight videos
• And, more…

3. Create High-Performing Paid Video Creative

In addition to content for our earned and owned channels, we would like your support developing video ads for our paid media. Optimize hooks, pacing, and storytelling based on performance data in close collaboration with Growth.

KPIS + Targets

• Earned and owned KPIs in organic and paid media.

Professional Expectations

• Operational excellence
• Product Activation and Retention

Qualifications:

You are both creative and analytical. You understand how storytelling, design, and performance marketing intersect — and you care deeply about clarity.

You likely bring:

• 3+ years of professional video production and editing experience (in-house, agency, or creator-led environment) for end users, not B2B.
• A strong portfolio demonstrating:
  • Performance-driven paid ad creative
  • Product explainers or SaaS walkthroughs
  • Expert-led first-person content
• Experience building repeatable content systems — not just one-off videos
• An enthusiasm for the potential operational efficiencies that AI enables in this role
• A track record of improving engagement, retention, or conversion through video
• Strong instincts around story telling – pacing, hooks, and narrative structure – and platform-native formats
• Comfort simplifying complex or technical topics into clear visual storytelling
• Proficiency in professional editing and motion tools (Premiere, Final Cut, After Effects, DaVinci, or similar)
• Familiarity with YouTube, LinkedIn, Meta, and short-form formats
• Experience collaborating cross-functionally with Growth, Product, and Brand teams
• A bias toward action — able to move quickly without sacrificing quality

Bonus (but not required):

• Experience in fintech, financial education, SaaS, or consumer subscription products
• Motion graphics and light animation capability
• Comfort working directly with founders on camera coaching and content shaping
• Familiarity with performance dashboards and A/B testing frameworks

Requirements

To succeed in this role, you must:

• Be able to own video end-to-end — concept, scripting, production, editing, and publishing
• Operate independently in a fast-moving environment with high accountability
• Balance creative quality with performance outcomes
• Be comfortable receiving and incorporating direct feedback
• Be highly organized and capable of managing a production calendar
• Be able to manage multiple projects simultaneously
• Have strong written and verbal communication skills
• Care deeply about accuracy and clarity — especially when explaining financial concepts

This is an individual contributor role with significant visibility and impact. You must be comfortable working closely with leadership while maintaining strong ownership over your craft.

This is a fully remote position and is intended to be 1099 contract to hire.

Salary Range

$8,000 - $10,000/month DOE

We want to be as inclusive as possible in our hiring process. If you don’t have 100% of what we’re looking for, but feel like you’re pretty close to growing into the role — please still apply. If a candidate has only 80% of the skills but a fantastic attitude and perspective, they might be the perfect fit.

Boldin values the unique perspectives and contributions of all individuals and we strive to foster a diverse and inclusive culture. We encourage applications from individuals of all backgrounds, including and not limited to people of any race, ethnicity, or national origin, individuals with differing abilities, members of the LGBTQ+ community, veterans, gender minorities, women and people from underrepresented communities.We are committed to providing reasonable accommodations for applicants with differing abilities throughout the recruitment process. If you require any accommodations, please let us know, and we will work with you to meet your needs. We are committed to fostering an environment where everyone can bring their authentic selves to work. If you are comfortable doing so we invite you to share your preferred pronouns in your application.

Please read before applying : We review every application carefully, and all fields (including the required 60–90 second video) must be fully completed and relevant; applications that are incomplete or use AI-generated responses will not be considered. If you’re unable to meet these requirements, we kindly ask that you refrain from applying.

Full-time • Remote

At Boldin, we believe financial confidence should be accessible to everyone. Money decisions shape our lives, yet too often people are left without the clarity or tools they need to make informed choices. We exist to change that.

Boldin is a comprehensive financial planning platform that helps people understand their financial picture, make smarter decisions with their money and time, and plan for the future with confidence.

With over $20M raised and strong momentum, Boldin is entering a pivotal phase of growth. This is an opportunity to join a mission-driven team and help shape the future.

About the Role

Boldin is not just a financial planning platform — it’s a movement. Social is where that movement becomes visible, shareable, and contagious.

The Senior Social Media Strategist is responsible for turning Boldin into a daily, high-value presence in people’s lives — creating content that sparks conversation, builds trust, and drives meaningful engagement across platforms.

This role sits at the intersection of storytelling, culture, data, and distribution. You will own and grow Boldin’s presence across YouTube, Facebook, Instagram, TikTok, X, and LinkedIn — with a mandate to double followers, create viral moments, and materially increase engagement and reach.

You will collaborate closely with Content, Video, PR, Brand, and Paid Marketing to ensure Boldin shows up consistently, intelligently, and memorably across every channel.

Key Responsibilities:

Own and grow Boldin’s social presence

• Manage and execute posting across YouTube, Facebook, Instagram, TikTok, X, and LinkedIn
• Develop and maintain a cross-platform content calendar aligned with brand, product, and growth priorities
• Ensure consistency in voice, tone, and messaging across all channels

Create high-performing, shareable content

• Write and produce posts that educate, inspire, and spark conversation
• Translate financial concepts into clear, compelling, culturally relevant content
• Identify and execute on trends, formats, and narratives that drive virality
• Partner with video and design to create engaging short-form and long-form content

Drive engagement and community

• Actively manage comments, conversations, and community interactions
• Build a sense of participation, not just broadcasting
• Develop repeatable formats that encourage sharing, saving, and discussion

Optimize for growth and performance

• Track and improve key metrics: follower growth, engagement rates, reach, shares, saves
• Test and iterate on formats, hooks, timing, and messaging
• Identify platform-specific strategies to maximize performance

Collaborate across teams

• Work with Content Lead to translate editorial into social-native formats
• Partner with Video Lead on YouTube and short-form video strategy
• Coordinate with PR and Brand on campaigns, launches, and narratives
• Align with Paid Marketing on amplification and testing
• Support company leadership, amplifying thought leadership

Success reporting

• Deliver weekly, monthly, and quarterly reports on traffic and funnel performance for social channels

KPIS + Targets

• At least 2-3x growth in followers across all major platforms by year end
• 3x++ increases in engagement rate (likes, comments, shares, saves)
• Increased social-driven traffic and brand awareness
• Creation of repeatable, high-performing content formats
• Measurable contribution to overall brand and earned traffic growth

Qualifications:

You are a storyteller, strategist, and operator — someone who understands how ideas spread and how to turn content into momentum.

You likely:

• Deeply understand how social platforms work — not just posting, but distribution dynamics
• Have strong instincts for what makes content resonate, spread, and convert
• Are obsessed with clarity — especially when explaining complex topics simply
• Care about helping people improve their lives, not just capturing attention
• Think in narratives, not just posts
• Balance creativity with performance data
• Are culturally aware and tuned into trends without being gimmicky

Requirements

To succeed in this role, you must:

• 4+ years of experience in social media, content, or growth roles
• Proven track record of growing and managing social media accounts with measurable results
• Experience creating or directing high-performing content across multiple platforms
• Strong writing and storytelling ability
• Experience working with video content (short-form and/or YouTube)
• Deep familiarity with social analytics and performance optimization
• Strong understanding of personal finance, retirement planning, or willingness to rapidly build expertise
• Ability to collaborate across teams and functions
• Comfort using AI tools to enhance content creation and workflow

This is an individual contributor role with significant visibility and impact. You must be comfortable working closely with leadership while maintaining strong ownership over your craft.

$110,000 - $125,000/month DOE

We want to be as inclusive as possible in our hiring process. If you don’t have 100% of what we’re looking for, but feel like you’re pretty close to growing into the role — please still apply. If a candidate has only 80% of the skills but a fantastic attitude and perspective, they might be the perfect fit.

Boldin values the unique perspectives and contributions of all individuals and we strive to foster a diverse and inclusive culture. We encourage applications from individuals of all backgrounds, including and not limited to people of any race, ethnicity, or national origin, individuals with differing abilities, members of the LGBTQ+ community, veterans, gender minorities, women and people from underrepresented communities.We are committed to providing reasonable accommodations for applicants with differing abilities throughout the recruitment process. If you require any accommodations, please let us know, and we will work with you to meet your needs. We are committed to fostering an environment where everyone can bring their authentic selves to work. If you are comfortable doing so we invite you to share your preferred pronouns in your application.

As Salesforce Architect, you will be the technical backbone of Marqeta’s Business Systems team, a lean, high-impact group that serves as the internal Salesforce platform team for Go-To-Market (GTM), Product Support, and Legal, Risk & Compliance (LRC). This is a heavily hands-on lead individual contributor role,  you will be writing code, configuring the platform, and directly solving hard technical and business problems, not just producing designs for others to build.

We are looking for someone who has genuinely operated as an architect, owning architecture decisions, tradeoffs, and their consequences for at least 2 years, not an engineer aspiring to grow into the title. You will set the architectural direction for our Salesforce platform, conduct code reviews, lead architecture and design sessions, build and maintain the technical backlog, proactively identify gaps in systems and processes, and independently drive solutions to completion. You will also be a hands-on builder: configuring, coding, and deploying complex solutions across Sales Cloud, Service Cloud, Experience Cloud, and our ongoing migration from CPQ to Revenue Cloud. You will drive our Agentforce and AI strategy, own integrations with critical systems like Ironclad, Intacct, and the broader GTM toolchain, and play a lead role in ongoing security hardening of the Salesforce org.

Your work will directly support strategic company-wide initiatives, improve customer experience, and increase productivity for internal users across GTM, support, and compliance functions.

We work Flexible First. This role can be performed remotely in the United States, only in one of our National locations, which you can review here.

The Impact You’ll Have

Architecture & Design

• Own end-to-end Salesforce architecture across Sales Cloud, Service Cloud, Experience Cloud, and Revenue Cloud (including our active CPQ → Revenue Cloud migration)
• Lead architecture and design sessions, producing clear design documents, solution options, and tradeoff analyses
• Author and maintain coding and design standards for SFDC and ecosystem applications.
• Conduct thorough code reviews and enforce engineering best practices, security standards, and declarative-first design principles
• Build and maintain the technical backlog—translating platform observations, stakeholder needs, and audit findings into well-scoped engineering work
• Proactively identify gaps in system design, data integrity, automation, and integrations; propose and deliver solutions before they become incidents
• Conduct regular Org Health Assessments and define a continuous improvement roadmap for platform quality, security, and performance
• Own Salesforce release management pipeline,  sandbox strategy, source code control, CI/CD tooling and assessment ensuring clean, auditable deployments

Development & Delivery

• Design, build, test, and deploy solutions in an Agile framework using Apex, Lightning Web Components, Flows, REST/SOAP APIs, and platform events
• Lead the technical design and implementation of Agentforce and AI-powered automation across GTM, customer support, and compliance workflows
• Design and build integrations with internal and external systems, including Ironclad (CLM), Snowflake, and other GTM/RevOps tooling
• Define testing strategy, write test scripts, and execute tests to meet quality and coverage standards across releases
• Maintain high sprint velocity while upholding code quality and documentation standards

Security & Platform Hardening

• Own hands-on remediation of Salesforce security findings across the full spectrum, session/certificate hardening, sharing model and default access control fixes, data exposure and classification gaps, public link/OAuth and connected app governance, and secure-coding fixes (SOQL injection, XSS, hardcoded credentials, sharing violations) surfaced by code scans
• Leverage Salesforce Shield Event Monitoring to capture and analyze login, API, and transaction logs moving from passive log collection to proactive threat detection, anomaly alerts, and audit-ready reporting
• Design for appropriate data classification, access controls, and auditability across compliance-critical Salesforce objects
• Evaluate and implement platform monitoring/SSPM tooling recommendations, working cross-functionally with security and compliance stakeholders
• Implement and maintain the org’s backup and recovery solution including configuring backup schedules, monitoring job health, and running restore/recovery procedures when needed

Technical Leadership & Collaboration

• Provide technical mentorship and guidance to junior and mid-level engineers on the Business Systems team
• Partner with the Engineering Manager to scope, estimate, and prioritize platform work
• Translate complex business requirements from GTM, LRC, and Product Support into well-architected, scalable Salesforce solutions
• Communicate technical tradeoffs and architecture decisions clearly to non-technical stakeholders
• Lead stakeholder demos and participate in Agile ceremonies including standups, sprint planning, and retrospectives

Who You Are

• 10+ years of Salesforce technical experience spanning development, configuration and architecture, including at least 2 years functioning in an actual Architect capacity with a strong, defensible point of view on technical direction(owning architecture decisions and their outcomes)
• Deep hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud
• Experience with Revenue Cloud or a strong CPQ background with a demonstrated path toward Revenue Cloud migration work
• Proficiency in Apex, Lightning Web Components, Flows, REST/SOAP APIs, and platform events
• Direct experience leading or heavily contributing to a Salesforce security hardening effort
• Proven experience conducting code reviews and enforcing engineering best practices on a platform team
• Demonstrated ability to build and manage a technical backlog translating org health findings, stakeholder requests, and architectural gaps into actionable engineering work
• Experience proactively identifying system and process gaps and driving solutions to completion without requiring explicit direction
• Experience architecting and building integrations with external systems (CLM, ERP, data platforms, or similar)
• Familiarity with Agentforce, Einstein AI, or other Salesforce AI/automation capabilities
• Excellent communication skills, able to engage credibly with both engineers and senior business stakeholders
• Ability to reliably prioritize and complete work independently with minimal supervision

Nice-To-Haves

• Salesforce Certified Technical Architect (CTA) or Application/System Architect credentials or equivalent demonstrated architect-level experience
• Experience with SSPM/security monitoring tooling (e.g. Falcon Shield, Reco) or Salesforce Shield (Event Monitoring, Field Audit Trail)
• Salesforce Revenue Cloud or CPQ Specialist certification
• Experience with Ironclad or other CLM platforms
• Experience with Tableau, Snowflake, Looker, or similar data platforms in a Salesforce integration context

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: 138,100 - 172,600

We also believe in recognizing the contributions of our people. That’s why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through Flex First, the freedom to live and work wherever you and your family thrive

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that.  This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers’ business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What’s Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.

Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.

Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.

As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.

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During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the Role

Fivetran and dbt Labs are building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a staff software engineer to be a technical leader on our Metadata team, which owns the metadata layer of the dbt platform — the discovery API, catalog, lineage, and run history services that let customers understand, trust, and act on what their data is doing.

As a Staff Software Engineer, you’ll contribute to the technical direction for the team. You’ll own the architecture of major subsystems, lead complex projects that span multiple engineers, and raise the bar for design and code quality across the team. You’ll spend your time on the hardest technical problems, and multiply the team through design reviews, coaching, and mentorship.

This is a full-time, fully remote position.

Technologies You’ll Use

Python, GraphQL, Postgres, Snowflake, Kafka, Kubernetes, Docker, AWS, GCP, Datadog

What You’ll Do

• Lead the design and delivery of complex, team-level projects across the Metadata services, coordinating development across multiple engineers
• Independently design and develop the architecture of new subsystems, and own team-level subsystems end to end
• Use AI tooling and agents — across development and SDLC artifacts such as TDDs, PRDs, post-mortems, and test plans
• Review and approve technical designs, ensuring they meet a high quality bar, and identify design deficiencies before they ship
• Drive technical initiatives across the team’s responsibility areas — discovery API, catalog, lineage, and run history
• Set and uphold design, architecture, and coding best practices, and hold teammates accountable for code quality
• Coach and mentor engineers, demonstrably improving the quality of code across the team
• Write technical specs, document common components, and keep the team accountable for necessary project documentation
• Fix and optimize critical parts of the codebase, drive incident follow-through, and advance the reliability and performance of the services you own
• Participate periodically in the on-call rotation

Skills We’re Looking For

• 8+ years of software engineering experience with a track record of leading complex, team-scope technical work to completion
• Deep expertise designing and owning subsystems in distributed, cloud-based systems
• Demonstrated ability to set technical direction for a team and drive multi-engineer initiatives across an area of ownership
• Excellent design and architecture judgment; identifies design flaws in existing systems and proposes sound solutions with clear trade-offs
• Writes exemplary, well-tested code that serves as a model for others, and reliably estimates and delivers sprint to sprint
• Strong track record of raising quality through code review, coaching peers, and enforcing accepted engineering practices
• Experience partnering with QE on test strategy and owning operational health — incidents, post-mortems, reliability, and performance
• Proficiency in a modern backend or systems language such as Python, Java, C++, or C#
• Hands-on experience with cloud platforms (AWS, GCP, or Azure), containerization (Docker, Kubernetes), and managing dev infrastructure
• Fluent in using AI code assistants and coding agents to generate and investigate code, and conversational AI (e.g. Claude, ChatGPT) to author, review, and synthesize SDLC artifacts — and able to model those practices for a team

Bonus Skills

• Experience in data processing (ETL, ELT) and/or cloud-based data platforms
• Experience architecting metadata, catalog, lineage, or discovery/search systems
• Experience with GraphQL APIs and high-throughput, multi-tenant data services
• Familiarity with the analytics engineering workflow and the dbt ecosystem

California Pay Range

$183,000 - $245,000 USD

Perks and Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

May vary by country and worker type - please reach out to your recruiter for more information

Perks and Benefits

• 100% employer-paid medical insurance *
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

* May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran’s Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.