TestPros delivers innovative independent IT assessment solutions to critical challenges facing the nation and the world.  We support the U.S. Federal Government and Commercial clients within the continental USA. TestPros is dedicated to making lives better, safer and more secure.

TestPros is looking for Security Controls Assessors with experience performing on risk management programs for U.S. Federal and commercial clients by utilizing NIST, RMF, and FISMA compliance frameworks.

Start: Future projects late 2026 or 2027 (not an immediate job opening)

Type: Part-time consulting

Overview

Specifically, we are looking for professionals with experience in conducting NIST 800-53 Rev 5 based Authority To Operate (ATO) support.

Responsibilities and Duties:

You should be able to deliver on the following expertly and consistently:

• Develop NIST 800-53 Rev5 based System Security Plan (SSP).
• Create/Update the applicable documents identified by NIST 800-53 Rev 5, specifically the Security Assessment Report (SAR).
• Create/Update the associated Plan of Actions and Milestones (POA&M).
• Provide detailed security-related reports including data, analyses, and conclusions upon completion of tests, scans, and assessments, including mitigations and, if indicated, appropriate escalation of identified risks and vulnerabilities.
• Verify and document the implementation of security controls necessary to achieve compliance.
• Keep management apprised of impending areas of concern, verbally and in writing.
• Review and develop System Security Plans (SSPs), Plans of Actions and Milestones (POA&Ms), and as well as other necessary artifacts.
• Facilitate the Plan of Actions and Milestones (POA&M) program to ensure customer systems have accurately and fully provided information for POA&M activities to include valid remediation of findings.
• Develop various policy documents (SOPs/CONOPs) as required. This may include policies regarding Configuration Management, IS Sanitization, Media Security, Password Policy, Business Continuity, Continuity of Operations, Incident Response, Disaster Recover, and Security Assessments.
• Develop new, and mature existing information security and risk policies.
• Initiate, and lead on-going information security maturity assessment processes and training, using industry accepted frameworks and implement into the overall cyber security posture.
• Produce and review key performance indicators for implemented security measures and distribute KPIs.
• Maintain knowledge of threat landscape by monitoring threat intelligence, and other related sources.

Qualifications and Skills:

• 5+ years of directly related experience in IT security compliance, including recent experience with NIST 800-53 Rev 5 “Security and Privacy Controls for Federal Information Systems and Organizations”
• Cloud computing security
• Security governance and policy
• Security risk analysis
• Auditing and monitoring systems
• Scanning and vulnerability management systems
• Advanced Malware Protection
• Threat Intelligence
• Incident Management - analysis, detection, and handling of security events
• Penetration testing and associated tools (e.g., nmap, Metasploit, etc.)
• Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training, or work experience (preferred)
• Military and/or practical job experience may be considered in-lieu of formal education, with significant industry certifications

Rate: $50-95/hr (1099 or Corp. To Corp.). This range represents a good-faith estimate and is not a guarantee; final compensation is determined by factors such as experience, qualifications, and government contract labor rate requirements and may fall outside the stated range.

Equal Opportunity Employer

TestPros is an equal-opportunity employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

Offer Considerations

TestPros considers several factors when extending an offer, including but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications.

Federal Compliance

As a federal contractor, TestPros is subject to all federal and state mandates and/or other customer requirements.

Description

Join Tether and Shape the Future of Digital Finance

At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.

Innovate with Tether

Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.

But that’s just the beginning:

Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.

Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.

Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.

Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Why Join Us?

Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.

If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.

Are you ready to be part of the future?

About the job

As a member of the AI model team, you will drive innovation in architecture development for cutting-edge models of various scales, including small, large, and multi-modal systems. Your work will enhance intelligence, improve efficiency, and introduce new capabilities to advance the field.

You will have a deep expertise in Large Language Model (LLM) and Multi-Modal architectures, a strong grasp of pre-training optimization, and a hands-on, research-driven approach. Your mission is to explore and implement novel techniques and algorithms that lead to groundbreaking advancements: multi-modal data curation and alignment, strengthening baselines, and identifying and resolving existing pre-training bottlenecks to push the limits of cross-modal AI performance.

Responsibilities

• Large-Scale Pre-Training: Conduct foundational pre-training for LLMs and Multi-Modal models (integrating text, vision, audio, or other modalities) on large, distributed servers equipped with multi-nodes & thousands of NVIDIA GPUs.

• Architecture & Alignment Innovation: Design, prototype, and scale innovative architectures, tokenizers, and cross-modal alignment layers to enhance model intelligence and multi-modal understanding.

• Data Strategy: Source, filter, and curate massive-scale textual and multi-modal datasets, establishing robust data pipelines for efficient pre-training.

• Experimental Research: Independently and collaboratively execute experiments, analyze results, and refine training methodologies for optimal performance and token efficiency.

• Optimization & Debugging: Investigate, debug, and eliminate bottlenecks in model efficiency, computational performance, and multi-modal alignment stability during long training runs.

• System Scalability: Contribute to the advancement of distributed training systems to ensure seamless scalability and hardware efficiency on target platforms.

Requirements

• A degree in Computer Science  or related field. Ideally PhD in NLP, Machine Learning, or a related field, complemented by a solid track record in AI R&D (with good publications in A* conferences).

• Hands-on experience contributing to large-scale LLM or Multi-Modal pre-training runs on large, distributed servers equipped with thousands of NVIDIA GPUs, ensuring scalability and impactful advancements in model performance.

• Familiarity and practical experience with large-scale, distributed training frameworks, libraries and tools.

• Deep knowledge of state-of-the-art transformer and non-transformer modifications aimed at enhancing intelligence, efficiency and scalability.

• Strong expertise in PyTorch and Hugging Face libraries with practical experience in model development, continual pretraining, and deployment.

Important information for candidates

Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:

• Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/

• Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.

• Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.

• Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io

• We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.

When in doubt, feel free to reach out through our official website.

ABOUT THE ROLE:

Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. This role sits on the Rightway Operations team and is a member of the front line of that mission: the first point of contact for members, providers, and pharmacies with questions about benefits, prior authorization, claims, and clinical program enrollment. You’ll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses.

WHAT YOU’LL DO:

• Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support regardless of communication channel.
• Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
• Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.
• Assist network pharmacies in processing prescription claims, reviewing claims for accuracy against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.
• Accurately document interactions and resolutions within internal systems to support continuity of care, quality assurance, compliance requirements, and operational reporting.
• Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams when necessary to ensure timely and complete resolution.
• Utilize AI-enabled tools and internal knowledge systems to efficiently resolve inquiries, document interactions, and deliver a consistent member experience.
• Foster a team environment that values cooperation, respect, and diversity, and take on other duties and projects as assigned.

WHO YOU ARE:

• Education: associate’s or bachelor’s degree preferred, or equivalent relevant work experience.
• Certification: Active/Current National Pharmacy Technician Certification (PTCB, NHA)
• Experience: 1 to 3 years as a pharmacy technician in a health plan, retail pharmacy setting, TPA, or PBM contact center role. Mail order and specialty pharmacy backgrounds are also a strong fit.
• Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Detail oriented, adaptable, and analytical, with the ability to dig past a symptom to find and resolve the true root cause.
• Empathetic and intellectually curious, with a genuine desire to improve a member’s healthcare experience and deliver concierge level service across every channel.
• Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues, with the independence to manage your own workload.
• Comfortable supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.

COMPENSATION: $21.50 - $22.00/hr

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

APPLICATION WINDOW: We encourage you to apply if interested. We will review applications on a rolling basis and keep candidates informed on next steps.

We recognize that job searching can sometimes feel uncertain. As we engage with candidates and continue to evaluate our needs, this role may evolve to ensure strong alignment between the opportunity, the market, and long-term success.

We are committed to a thoughtful and transparent process and will keep candidates informed along the way. Thank you for considering M-Files as your next career move.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role

M-Files is building a company-wide capability to operationalize AI, turning promising LLM prototypes into secure, reliable, maintainable internal tools that materially improve how teams work. This role sits within the Internal AI Solution Development team and functions as a hands-on builder, partnering with business leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify high-value workflows that can be accelerated with AI, reshape the underlying processes where needed, and build, deploy, and operate AI-enabled solutions end-to-end.

This is not a traditional product software engineering role, nor is it a RevOps analytics role. Instead, it is an execution-oriented AI engineering role embedded in the business. You’ll move quickly from problem definition to production, building intelligent agents and workflow automations while applying the appropriate security, governance, risk controls, and compliance expectations required for internal systems at scale.

You will leverage AI-assisted development tools as part of your daily workflow to accelerate delivery while maintaining quality, reliability, and long-term maintainability.

Success in this role comes from understanding how people work, redesigning processes where appropriate, and building AI-powered solutions that teams genuinely adopt, not simply delivering technical prototypes.

What You Will Be Doing / Responsibilities and Duties

Discover & Shape High-Value AI Opportunities

• Partner with functional leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify workflows where AI can remove friction, reduce cycle time, improve accuracy, or strengthen compliance.
• Map the current-state process, identify bottlenecks and failure modes, and redesign the process to be automation-ready by clarifying inputs, outputs, decision points, data sources, controls, and ownership.
• Define success metrics such as time saved, error reduction, throughput, adoption, and auditability, and translate business goals into a clear build plan.

Build Internal AI Agents & Automation Tools (End-to-End Ownership)

• Design and implement internal agents and agentic workflows using modern LLM patterns, including tool use/function calling, retrieval-augmented generation where needed, structured outputs, orchestration, and human-in-the-loop checkpoints.
• Build whole-product solutions including lightweight UX, service/API layers, integrations, data access, automation triggers, and connections into business systems such as CRM, marketing automation, customer success platforms, and other internal applications as appropriate to the use case.
• Integrate systems through APIs, authentication, structured data formats, and webhooks to enable agents to reliably read data and trigger actions.
• Use AI-assisted development techniques to speed delivery while sustaining maintainability, readability, and quality.

Operate, Maintain & Scale (Production Mindset)

• Own reliability, including monitoring, alerting, logging, incident response, and continuous improvement.
• Establish repeatable patterns for onboarding new workflows and scaling existing ones through templates, shared components, evaluation harnesses, and documentation.
• Create and maintain runbooks and lightweight training so internal teams can confidently adopt and use solutions.

Risk, Control, Oversight, Security & Compliance by Design

• Implement appropriate guardrails including data minimization, access controls, secrets management, safe prompt and tooling patterns, output validation, and traceability.
• Ensure solutions meet internal security and compliance expectations, including audit readiness, change management discipline, clear ownership, and relevant data privacy and consent requirements.
• Maintain clear documentation of how systems work, what data they access, and how associated risks are mitigated.

Cross-Functional Coordination

• Coordinate across Business Technology, IT/Security, Legal/Privacy, and functional subject matter experts to design, approve, deploy, and drive adoption of AI-enabled solutions across the business.
• Communicate progress through clear, concise updates and manage tradeoffs between speed and rigor.

Outcomes to Be Achieved

• A portfolio of high-impact internal AI agents deployed into real business workflows, including Sales, Marketing, Revenue Operations, and Customer Success, with measurable business outcomes.
• A scalable operating model for internal AI, including reusable components, clear governance, and a predictable path from idea to production.
• Reduced process friction through AI and thoughtful process redesign, not AI bolted onto broken workflows.
• High trust in outputs through appropriate controls, auditability, and operational reliability.

Required Qualifications

• Demonstrated ability to build and maintain end-to-end software from design through build, deployment, and ongoing operation, with strong engineering fundamentals.
• Proficiency in at least one modern programming language such as Python, TypeScript, C#, or Node.js, with comfort learning additional technologies as needed.
• Practical experience integrating systems via APIs, authentication, and structured data formats.
• Strong ability to work with non-technical stakeholders, translate ambiguous problems into clear specifications, iterate quickly, and drive adoption.
• Familiarity with one or more business functions such as Sales, Marketing, Revenue Operations, or Customer Success, and an interest in designing AI solutions that improve how those teams work.

GTM Domain Context We Value

• Experience integrating business or GTM systems through APIs and webhooks, including CRM, marketing automation, sales engagement, customer success/support platforms, ERP, or similar enterprise applications.
• Familiarity with how GTM workflows and data operate across areas such as leads, accounts, opportunities, activities, customer engagement, and support processes.
• Comfort working with marketing, sales, and customer data, including considerations around data quality, enrichment, privacy, and consent.

Technical Foundations We Value

• Experience building cloud-based services and applying strong engineering practices such as CI/CD, source control, test automation, and operational monitoring.
• Comfort with secure and scalable platform concepts including networking, identity, secrets management, and infrastructure automation.
• Experience or strong interest in AI-assisted development as part of daily engineering practice.

LLM / Agent Capabilities (Core to This Role)

• Hands-on experience building LLM-powered tools and agents, including prompting, tool use/function calling, retrieval where appropriate, agent orchestration frameworks, and evaluation/quality approaches.
• Ability to design safe and predictable AI systems through validation, fallbacks, human-in-the-loop approaches, and clear failure handling.

Preferred

• Familiarity with enterprise security and compliance expectations, including access controls, audit trails, change management, and data governance.
• Experience modernizing processes with a Lean or operational-improvement mindset and designing systems that align with how teams actually work.
• Experience building internal tools that drive adoption across multiple business or GTM functions.

Working Style / What Success Looks Like Here

• You are low ego, high output: you can operate independently while collaborating naturally and bringing others along.
• You can move fast without being reckless: you understand where to be scrappy and where additional rigor is required.
• You care about outcomes: automation only matters if it meaningfully changes how people work and improves the metrics that matter.

Participation in our Recruitment Process:

• To Be Determined
• Typical interview processes including initial screening w/ a Recruiter, meeting with Hiring Manager (VP, Commercial Operations & Technology), and other internal team members the role may closely interact with

By joining M-Files, you will have the opportunity to contribute to our success and growth while developing your own expertise and helping build the AI capability that changes how our teams work every day.

M-Files is a global company with Finnish roots, built around a product we are proud of.

Our guiding principles, Make It Happen, Help Others, Love Customers, are reflected in how we work every day, with transparency and strong team spirit at the core of our culture.

What We Offer:

• As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• Matching 401K Plan (25% of employee’s contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Please read before applying : We review every application carefully, and all fields (including the required 60–90 second video) must be fully completed and relevant; applications that are incomplete or use AI-generated responses will not be considered. If you’re unable to meet these requirements, we kindly ask that you refrain from applying.

Full-time • Remote

At Boldin, we believe financial confidence should be accessible to everyone. Money decisions shape our lives, yet too often people are left without the clarity or tools they need to make informed choices. We exist to change that.

Boldin is a comprehensive financial planning platform that helps people understand their financial picture, make smarter decisions with their money and time, and plan for the future with confidence.

With over $20M raised and strong momentum, Boldin is entering a pivotal phase of growth. This is an opportunity to join a mission-driven team and help shape the future.

About the Role

Video is becoming a core growth and education channel at Boldin.

We are hiring a Video Specialist to build and lead our video engine — from performance-driven acquisition creative to product explainers to founder-led thought leadership.

This role sits within the Brand team and works cross-functionally with Product, Support, Growth, and Leadership to ensure our video content drives clarity, trust, and measurable business impact.

You will own video strategy, planning, and execution. That includes defining priorities, managing the content calendar, producing high-performing creative, and continuously improving results based on performance data.

This is an individual contributor role with significant visibility and leverage. The right person will help define how Boldin communicates complex financial ideas clearly — and how video supports acquisition, product adoption, and long-term brand authority.

Key Responsibilities:

1. Own Boldin’s Video Strategy, Planning, and Prioritization

Own the vision, roadmap, and calendar for all video content at Boldin. Determine what we produce, why we produce it, and how it supports user growth, education, and conversion. Coordinate across Growth, Product, and Brand to ensure video is timely, impactful, and strategically aligned.

Lead end-to-end video production across performance, product, and brand — from concept to final edit. Identify emerging content trends and develop brand-relevant concepts. Build a repeatable, scalable video system that supports growth and education.

2. Create High-Performing Short- and Long-Form Video Content

In partnership with our entire team, develop, test, and iterate short- and long-term video for distribute across our owned and earned channels – YouTube, socials, our own blog and marketing site, within the product, and through the press including:

• CEO thought pieces
• Translation of our extensive library of articles into video content
• Financial concept explainers from our CFP® professionals and coaches
• Product demos
• Team highlight videos
• And, more…

3. Create High-Performing Paid Video Creative

In addition to content for our earned and owned channels, we would like your support developing video ads for our paid media. Optimize hooks, pacing, and storytelling based on performance data in close collaboration with Growth.

KPIS + Targets

• Earned and owned KPIs in organic and paid media.

Professional Expectations

• Operational excellence
• Product Activation and Retention

Qualifications:

You are both creative and analytical. You understand how storytelling, design, and performance marketing intersect — and you care deeply about clarity.

You likely bring:

• 3+ years of professional video production and editing experience (in-house, agency, or creator-led environment) for end users, not B2B.
• A strong portfolio demonstrating:
  • Performance-driven paid ad creative
  • Product explainers or SaaS walkthroughs
  • Expert-led first-person content
• Experience building repeatable content systems — not just one-off videos
• An enthusiasm for the potential operational efficiencies that AI enables in this role
• A track record of improving engagement, retention, or conversion through video
• Strong instincts around story telling – pacing, hooks, and narrative structure – and platform-native formats
• Comfort simplifying complex or technical topics into clear visual storytelling
• Proficiency in professional editing and motion tools (Premiere, Final Cut, After Effects, DaVinci, or similar)
• Familiarity with YouTube, LinkedIn, Meta, and short-form formats
• Experience collaborating cross-functionally with Growth, Product, and Brand teams
• A bias toward action — able to move quickly without sacrificing quality

Bonus (but not required):

• Experience in fintech, financial education, SaaS, or consumer subscription products
• Motion graphics and light animation capability
• Comfort working directly with founders on camera coaching and content shaping
• Familiarity with performance dashboards and A/B testing frameworks

Requirements

To succeed in this role, you must:

• Be able to own video end-to-end — concept, scripting, production, editing, and publishing
• Operate independently in a fast-moving environment with high accountability
• Balance creative quality with performance outcomes
• Be comfortable receiving and incorporating direct feedback
• Be highly organized and capable of managing a production calendar
• Be able to manage multiple projects simultaneously
• Have strong written and verbal communication skills
• Care deeply about accuracy and clarity — especially when explaining financial concepts

This is an individual contributor role with significant visibility and impact. You must be comfortable working closely with leadership while maintaining strong ownership over your craft.

This is a fully remote position and is intended to be 1099 contract to hire.

Salary Range

$8,000 - $10,000/month DOE

We want to be as inclusive as possible in our hiring process. If you don’t have 100% of what we’re looking for, but feel like you’re pretty close to growing into the role — please still apply. If a candidate has only 80% of the skills but a fantastic attitude and perspective, they might be the perfect fit.

Boldin values the unique perspectives and contributions of all individuals and we strive to foster a diverse and inclusive culture. We encourage applications from individuals of all backgrounds, including and not limited to people of any race, ethnicity, or national origin, individuals with differing abilities, members of the LGBTQ+ community, veterans, gender minorities, women and people from underrepresented communities.We are committed to providing reasonable accommodations for applicants with differing abilities throughout the recruitment process. If you require any accommodations, please let us know, and we will work with you to meet your needs. We are committed to fostering an environment where everyone can bring their authentic selves to work. If you are comfortable doing so we invite you to share your preferred pronouns in your application.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  This role is also eligible for a discretionary annual bonus, private medical insurance, MultiSport Card, life insurance, pension, home working allowance, vacation, among other benefits.

Reasonable estimate of the current range for Poland:

209,300 to 313,900 PLN gross per annum

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Job Title: Speech-Language Therapist (SLT)

Location: Remote. St. Stephens Indian School

Work Schedule: Remote - 4 days per week, 7 hours per day

Key Responsibilities:

• Conduct speech and language assessments to identify communication deficits in students, including articulation, fluency, voice, and language disorders.
• Provide direct speech/language therapy to students on a regular basis, adjusting interventions to meet evolving needs.
• Collaborate with special education and classroom teachers to advise on speech therapy strategies and carryover techniques for use in the classroom and home environments.
• Communicate effectively with parents, teachers, and outside professionals to support student progress and service coordination.
• Maintain detailed and accurate documentation including evaluations, progress notes, contact logs, and treatment plans.

Minimum Qualifications:

• Current, active, full, and unrestricted license as a Speech-Language Therapist issued by a U.S. state, DC, Puerto Rico, or U.S. territory.
• Master’s degree in Speech-Language Pathology from an accredited institution recognized by the U.S. Department of Education.
• Minimum of 5 years’ experience providing speech-language therapy services within a school setting, demonstrating ability to independently manage evaluations, testing, and report writing under IEP and IDEA guidelines.

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24⁄7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity:

The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients in concert with their primary care providers. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone.

Employment type:

• Full time 40 hours including evenings and weekends

What you’ll be working on:

• Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups
• Continuous learning during weekly Clinical Rounds and through other modalities
• Ongoing collaboration with both virtual and in-office teammates via daily huddles
• Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually

Education, licenses, and experiences required for this role:

• Completion of Master’s Degree in a Physician Assistant program (MSPAS) and is maintaining active NCCPA certification OR completion of Master’s Degree in an accredited FNP program with a national certification.
• In the past 5 years, practiced as an Advanced Practitioner for at least:
  • 2 years in an outpatient primary care setting seeing patients of all ages (0+), OR 2 years in an urgent care or emergency medicine setting seeing patients of all ages (0+)
• Currently licensed in CA with ability to obtain additional state licenses
• Ability to work weekday and weekend shifts (every other Saturday AND or Sunday required)
• Current shifts range from (6am - 12am PST)
• Excellent clinical and communication skills

One Medical providers also demonstrate:

• A passion for human-centered primary care
• The ability to successfully communicate with and provide care to individuals of all backgrounds
• The ability to effectively use technology to deliver high quality care
• Clinical proficiency in evidence-based primary care
• The desire to be an integral part of a team dedicated to changing healthcare delivery
• An openness to feedback and reflection to gain productive insight into strengths and weaknesses
• The ability to confidently navigate uncertain situations with both patients and colleagues
• Readiness to adapt personal and interpersonal behavior to meet the needs of our patients

This is a full-time virtual role.

One Medical is committed to fair and equitable compensation practices.

The base hourly range for this role is $59.10 to $65.50per hour (plus evening and weekend differential) based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit https://www.onemedical.com/careers/.

One Medical offers a robust benefits package designed to aid your health and wellness.  All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member’s date of hire:

Taking care of you today

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

• Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
• UpToDate Subscription - An evidence-based clinical research tool
• Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
• Discounted rate to attend One Medical’s Annual REAL primary care conference

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  Please refer to the E-Verification Poster and Right to Work Poster for additional information.

APPLICATION WINDOW: We encourage you to apply if interested. We will review applications on a rolling basis and keep candidates informed on next steps.

We recognize that job searching can sometimes feel uncertain. As we engage with candidates and continue to evaluate our needs, this role may evolve to ensure strong alignment between the opportunity, the market, and long-term success.

We are committed to a thoughtful and transparent process and will keep candidates informed along the way. Thank you for considering M-Files as your next career move.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role

M-Files is building a company-wide capability to operationalize AI, turning promising LLM prototypes into secure, reliable, maintainable internal tools that materially improve how teams work. This role sits within the Internal AI Solution Development team and functions as a hands-on builder, partnering with business leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify high-value workflows that can be accelerated with AI, reshape the underlying processes where needed, and build, deploy, and operate AI-enabled solutions end-to-end.

This is not a traditional product software engineering role, nor is it a RevOps analytics role. Instead, it is an execution-oriented AI engineering role embedded in the business. You’ll move quickly from problem definition to production, building intelligent agents and workflow automations while applying the appropriate security, governance, risk controls, and compliance expectations required for internal systems at scale.

You will leverage AI-assisted development tools as part of your daily workflow to accelerate delivery while maintaining quality, reliability, and long-term maintainability.

Success in this role comes from understanding how people work, redesigning processes where appropriate, and building AI-powered solutions that teams genuinely adopt, not simply delivering technical prototypes.

What You Will Be Doing / Responsibilities and Duties

Discover & Shape High-Value AI Opportunities

• Partner with functional leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify workflows where AI can remove friction, reduce cycle time, improve accuracy, or strengthen compliance.
• Map the current-state process, identify bottlenecks and failure modes, and redesign the process to be automation-ready by clarifying inputs, outputs, decision points, data sources, controls, and ownership.
• Define success metrics such as time saved, error reduction, throughput, adoption, and auditability, and translate business goals into a clear build plan.

Build Internal AI Agents & Automation Tools (End-to-End Ownership)

• Design and implement internal agents and agentic workflows using modern LLM patterns, including tool use/function calling, retrieval-augmented generation where needed, structured outputs, orchestration, and human-in-the-loop checkpoints.
• Build whole-product solutions including lightweight UX, service/API layers, integrations, data access, automation triggers, and connections into business systems such as CRM, marketing automation, customer success platforms, and other internal applications as appropriate to the use case.
• Integrate systems through APIs, authentication, structured data formats, and webhooks to enable agents to reliably read data and trigger actions.
• Use AI-assisted development techniques to speed delivery while sustaining maintainability, readability, and quality.

Operate, Maintain & Scale (Production Mindset)

• Own reliability, including monitoring, alerting, logging, incident response, and continuous improvement.
• Establish repeatable patterns for onboarding new workflows and scaling existing ones through templates, shared components, evaluation harnesses, and documentation.
• Create and maintain runbooks and lightweight training so internal teams can confidently adopt and use solutions.

Risk, Control, Oversight, Security & Compliance by Design

• Implement appropriate guardrails including data minimization, access controls, secrets management, safe prompt and tooling patterns, output validation, and traceability.
• Ensure solutions meet internal security and compliance expectations, including audit readiness, change management discipline, clear ownership, and relevant data privacy and consent requirements.
• Maintain clear documentation of how systems work, what data they access, and how associated risks are mitigated.

Cross-Functional Coordination

• Coordinate across Business Technology, IT/Security, Legal/Privacy, and functional subject matter experts to design, approve, deploy, and drive adoption of AI-enabled solutions across the business.
• Communicate progress through clear, concise updates and manage tradeoffs between speed and rigor.

Outcomes to Be Achieved

• A portfolio of high-impact internal AI agents deployed into real business workflows, including Sales, Marketing, Revenue Operations, and Customer Success, with measurable business outcomes.
• A scalable operating model for internal AI, including reusable components, clear governance, and a predictable path from idea to production.
• Reduced process friction through AI and thoughtful process redesign, not AI bolted onto broken workflows.
• High trust in outputs through appropriate controls, auditability, and operational reliability.

Required Qualifications

• Demonstrated ability to build and maintain end-to-end software from design through build, deployment, and ongoing operation, with strong engineering fundamentals.
• Proficiency in at least one modern programming language such as Python, TypeScript, C#, or Node.js, with comfort learning additional technologies as needed.
• Practical experience integrating systems via APIs, authentication, and structured data formats.
• Strong ability to work with non-technical stakeholders, translate ambiguous problems into clear specifications, iterate quickly, and drive adoption.
• Familiarity with one or more business functions such as Sales, Marketing, Revenue Operations, or Customer Success, and an interest in designing AI solutions that improve how those teams work.

GTM Domain Context We Value

• Experience integrating business or GTM systems through APIs and webhooks, including CRM, marketing automation, sales engagement, customer success/support platforms, ERP, or similar enterprise applications.
• Familiarity with how GTM workflows and data operate across areas such as leads, accounts, opportunities, activities, customer engagement, and support processes.
• Comfort working with marketing, sales, and customer data, including considerations around data quality, enrichment, privacy, and consent.

Technical Foundations We Value

• Experience building cloud-based services and applying strong engineering practices such as CI/CD, source control, test automation, and operational monitoring.
• Comfort with secure and scalable platform concepts including networking, identity, secrets management, and infrastructure automation.
• Experience or strong interest in AI-assisted development as part of daily engineering practice.

LLM / Agent Capabilities (Core to This Role)

• Hands-on experience building LLM-powered tools and agents, including prompting, tool use/function calling, retrieval where appropriate, agent orchestration frameworks, and evaluation/quality approaches.
• Ability to design safe and predictable AI systems through validation, fallbacks, human-in-the-loop approaches, and clear failure handling.

Preferred

• Familiarity with enterprise security and compliance expectations, including access controls, audit trails, change management, and data governance.
• Experience modernizing processes with a Lean or operational-improvement mindset and designing systems that align with how teams actually work.
• Experience building internal tools that drive adoption across multiple business or GTM functions.

Working Style / What Success Looks Like Here

• You are low ego, high output: you can operate independently while collaborating naturally and bringing others along.
• You can move fast without being reckless: you understand where to be scrappy and where additional rigor is required.
• You care about outcomes: automation only matters if it meaningfully changes how people work and improves the metrics that matter.

Participation in our Recruitment Process:

• To Be Determined
• Typical interview processes including initial screening w/ a Recruiter, meeting with Hiring Manager (VP, Commercial Operations & Technology), and other internal team members the role may closely interact with

By joining M-Files, you will have the opportunity to contribute to our success and growth while developing your own expertise and helping build the AI capability that changes how our teams work every day.

M-Files is a global company with Finnish roots, built around a product we are proud of.

Our guiding principles, Make It Happen, Help Others, Love Customers, are reflected in how we work every day, with transparency and strong team spirit at the core of our culture.

What We Offer:

• As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• Matching 401K Plan (25% of employee’s contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)

Tradewater

Environmental Project Manager (Engineering)

Location: Remote, U.S. or Canada

A certified B Corp, Tradewater is on a mission to bend the curve on global warming as quickly as possible, directly combating climate change by identifying, collecting, and mitigating the release of non-CO₂ superpollutants—including old refrigerants, excess halons, and methane. These actions reduce potent greenhouse gases, protect the ozone layer, and generate high-integrity carbon credits that fund and expand our mission worldwide. Our projects also create measurable social and economic value for local communities, creating long-lasting benefits that strengthen economies and improve ecosystems endangering public health.

Targeting superpollutants offers one of the fastest, most cost-effective climate strategies available today. These non-CO₂ gases drivenearly half of all human-caused warming, areexponentially more potent than CO₂, and cannot be removed from the atmosphere once released. Cutting halocarbons and methane delivers bigger and faster climate benefits than CO₂ reductions alone and leading models, from MIT to the IPCC, agree that tackling superpollutants is essential to any credible net-zero pathway.

Since 2012, Tradewater has prevented over 11 million tons of CO₂ equivalent from releasing into the atmosphere and are on path to prevent at least 30 million tons by 2030. We are committed to bending the curve on global warming as quickly as possible and delivering trusted, measurable, scalable climate impact today.

The Opportunity

To support its growth in plugging orphaned oil and gas wells, Tradewater is seeking an Environmental Project Manager (Engineering) to help fight climate change in a tangible and meaningful way. This position is key to the success of our methane work to prevent the emission of harmful greenhouse gases.This role works as a part of a team developing a pipeline of projects to identify and prevent the emission of harmful greenhouse gases.

The Environmental Project Manager (Engineering) position is hands-on, requiring regular work in the field, working with orphaned oil and gas wells. When not in the field managing the finding and quantification of wells, and managing plugging efforts, this role requires collaborating with our pipeline development team, coordinating efforts for trips to the field, data analysis, and providing necessary information for the carbon credit verification process. Strong candidates will have extensive experience in oil and gas, field experience working on wells, as well as familiarity with carbon project development.

This position is largely remote, and is open to candidates anywhere in the continental U.S. or Canada. While it may vary, travel approximately 30-50% of the time is expected, and applicants must live in close proximity to a major airport. Applications for this position will be accepted through Wednesday, August 12, 2026. Please include as part of your application a cover letter detailing your interest and experience with respect to this role.

Key Responsibilities and Duties:

Project Management & Field Operations

• Play a key role in managing our orphaned oil and gas well plugging efforts, from the identification of wells to the measurement and quantification of methane emissions, and through well plugging projects.
• Plan, lead, and execute emissions quantification field work and related field activities, including overseeing in-field operations of external contractors, monitoring the implementation of safety protocols and regulatory compliance practices, managing on-site decision making, and adapting project approaches in response to environmental conditions and technical challenges.
• Apply project management methodologies to progress projects from field work through verification and crediting via documentation collection and management, coordinating cross-functional teams, maintaining priorities, managing of dependencies, and simultaneous advancing multiple projects within the pipeline.
• Operate in hazardous and potentially hazardous environments while maintaining safety standards and achieving project objectives related to emissions measurement and well remediation.
• Provide support for fieldwork, as needed, in other stages of project development.
• Willing to travel to the field and other locations as needed. Schedule may vary; however, anticipated travel is up to 50% of the time during peak season, with long days up to 16 hours.

Technical Analysis, Research & Process Development

• Process, analyze, build models with Excel or other tools, and draw conclusions from data from analytical equipment, historical records, and a variety of databases.
• Research the technical, market, environmental, and regulatory context of our projects and innovation concepts to identify constraints and opportunities and communicate them clearly in reports, memos, whitepapers, and presentations.
• Utilize and support development of standard operating procedures (SOPs) for measurement equipment, field operations, and data processing.
• Support carbon protocol development, evaluation, and implementation initiatives through researching methodological approaches, analyzing technical requirements, and providing substantive input on crediting frameworks and their effect on project development.
• Contribute to program expansion strategy by evaluating new geographic areas and supporting the development of state-specific workflows.

Stakeholder Engagement & Regulatory Compliance

• Interface with internal and external partners to move projects forward, including but not limited to technicians, technical consultants, contractors, other project managers, landowners, regulators, and government officials.
• Support regulatory compliance across all project-related activities, including, as needed, securing necessary permits, maintaining documentation, and fulfilling reporting requirements for appropriate regulatory agencies.

Requirements:

• Bachelor’s degree in engineering required. Chemical, mechanical, or petroleum engineering preferred.
• Professional experience in the oil and gas industry required, preferably with 3-5 years of experience in a field-based operations role such as production engineering, facility engineering, drilling and/or workover, well completion, production testing, wireline, gas processing, or plugging.
• Demonstrated ability and experience to project manage multiple concurrent workstreams and resources.
• Experience managing field-based contractors preferred.
• Hands-on experience with chemical or analytical equipment preferred.
• Willingness to travel to the field and other locations as needed. Schedule may vary. Due to the various locations of our work, the candidate should be located within close proximity to a major airport.
• Experience performing data analysis and building simple models in Excel or other tools.
• Attention to detail and accuracy.
• Valid U.S. driver’s license and willingness to travel to various field sites.
• Ability to carry up to 50 pounds of equipment and work in various weather conditions for extended periods of time.

The Application Process

If you are passionate about Tradewater’s mission and think you can be successful in this role, even if you don’t check all the boxes, please apply. Here is a guide for what to expectthroughout the hiring process.

Tradewater provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, political affiliation, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws.

Tradewater is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email [email protected]. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

Salary & Benefits

The expected annual salary range for a U.S. based candidate is between $100,000-120,000 USD. Compensation is determined based on a variety of factors including relevant experience, other position-related qualifications/skills, geographic location, and business needs.

This position may be based in a variety of locations around the world. Tradewater’s compensation approach is determined by geographic location as well as relevant experience, qualifications, and skills.

Benefits vary by region and may include:

• A bonus program to recognize the shared success of our team.
• Multiple paid time away from work offerings; including personal and sick time, parental leave, and company and floating (flex) holidays.
• Home office reimbursement for new team members to support a productive home working environment.
• An annual professional development budget for you to further your growth.
• Free mental health benefits and services
• A team-wide annual retreat – an opportunity to spend quality in-person time with other Tradewateurs.
• Currently available in the U.S.:
  • Employer provided insurance including health, life, disability; with options to elect dental, vision and other supplemental coverage.
  • Safe Harbor 401(k) retirement plan with an annual employer contribution

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT